refinanced from the Eugene office to the Redmond office and I couldn't be happier! love love love…read morethe staff and how quick they are (: 10/10!

Tried to park in the on-point lot at 5:15pm and was stopped by this guy who said you can't park…read moreuntil 6pm. Okay, the guy doesn't know his job because the signs actually say 6:30. So I really didn't have a right to park there, but I find it comical that the back pays a guy to park in their lot just to yell people they can't park in the lot. Come on On-point. This is Bend and it is Friday night..

Sad to report about this business…read more What do they do well? Easy setup of accounts! Redmond branch has nice employees. They seemed like they would genuinely help us when my daughter had fraud committed on her account. Opportunities for improvement Calling them for anything is rough. I've been on hold a ton. The fraud department is the absolute worst!! They are hard to understand and they often cannot help after waiting a long time!!!! And they tell you you will get a letter but they freeze your accounts. Long story shortened. 18 year old daughter... very independent but not wise. She got tricked into opening a link through an email. And the following month got hacked on an app she hasn't used in years. We reported to them as soon as she told me about it. They drained all of her funds. Over $2200 from savings which took her several years to save for a car!!!! And $250 in babysitting money in her checking. Then they canceled her debit card and froze her account for 2 full months while they investigated. Then they credit her back the funds and say that it is a temporary decision but she is still not allowed to add a new check to her accounts. Then a few weeks later they say "we have confirmed the transaction was authorized or initiated by you therefore you are liable". So a hacker stole around $2500 from her and they decided it was her fault for using the cash app on her phone a few years ago.

Super impressed with the service and work I received last week at Mark's Auto Body. Beginning with…read moremy first contact- I emailed to find out about scheduling a repair through insurance and had a response from Shane within about 15 minutes. I had been dreading scheduling this and he made it so straightforward and simple. I dropped my car off on a Monday morning and my rental car was ready for me to borrow for the time my car was in the shop, the office was organized and clean and friendly. Three days later, as estimated, they called to say my car was finished and ready for pickup. The work they did to repair my minivan's rear bumper and lift gate from a rear end collision is flawless and they also repaired a side mirror for me (unrelated to the insurance work) at a super reasonable price. I was impressed that they also washed my car and vacuumed inside so it was all fresh and sparkling. Definitely recommend this shop, they made everything so easy and exceeded expectations in every way.

Thanks to MAB and especially Jeff for making this process so extremely easy!!! Being a woman I was…read moreworried there could be chance of being taken advantage of, but instead I was completely taken care of. Their customer service is amazing, their work is outstanding and the speediness of the entire job from start to finish was super quick. They had my car back to me after a day and a half of work and it look fantastic.

Special thank you to Judith for going above and beyond. She presented and explained my options in…read morea easy to underdtand way for insurance. Thank you so very much for working with me and fitting me in to your extremely busy schedule!

Very professional, courteous service. They were able to…read morehelp with our autos, homes, business and health insurance.

Prineville insurance is hands down the best! Kelsey was super nice and Jake is always great to work…read morewith.

I've trusted Prineville Insurance for all my insurance needs- auto, home, renters, and life…read moreinsurance for years. Their ability to "shop" across multiple carriers ensures I'm always getting the best rates. I also love that the owner is a long-time Central Oregon resident and gives back to the community.

Rude employees, overpriced insurance…read more I've been a customer here for the past five years. It's been a steadily declining business. No decent discounts. No senior discount. I'll go to AARP for their insurance.

A big thank you to EMMALY WIDMER for taking so much time out of her day to help me! I had to…read morecomplete an on line survey of our property and attach photos of everything. Being not too tech savy, I couldn't get the photos from my phone to the proper email account to attach them to the survey in another email account. Emmaly was so patient and helpful. She is a very smart, very nice young lady and even let me include my not so nice comments to the underwriters at the end of the survey. That kind of request is unfair to people without internet or computers, or those like me who are technology challenged. Mike is lucky to have her in the office.

Came by Les Schwab on the recommendation of the BMW dealer. Excellent service. Very pleasant team…read more They were able to repair my tire quickly even on a holiday weekend. Greatly appreciated.

The wait time of over 120 minutes for a simple leak check reminded me of why Les Schwab doesn't…read moredeserve my business. I pulled in at 12:30pm, right to a bay for a leak check. I sat there. And waited. And waited. "Someone will be right with you!" Waited another 5 min. Saw same guy walk back into bay and ask another guy, "Has anyone helped this guy get?" Finally get a guy over to check my tire. It's got a leak. Park it and check in inside. Here I am 90 minutes later (the lobby has 3 people including me) and my car is still parked in the lot. No timeline was given other than "We'll get right to it." Just asked about the status and of course the answer was "Oh, you're next!" That was 15 minutes ago. Spoiler Alert - I wasn't nextMeanwhile, no fewer than 4 employees standing around in the bays, BSing. I'm done with Schwabs, my biz is going to Point S and Costco from now on. UPDATE: At the TWO HOUR mark, my car has been pulled into a bay.

My new insurance company for my home, cars, and life insurance…read more The office staff is very helpful and responsive. There was a small issue with my billing and they called me to multiple times until we were able to get the issue resolved (I was grateful I didn't have to chase them down). I worked mostly with Ryan and Rebecca. They were super friendly and very thorough, when needed. I appreciated the fact they educated me when I didn't understand something. At the same time, they didn't overwhelm me with unnecessary information or say the same thing over and over again. The information was clear and concise. One of the best parts about this insurance group, it is locally owned by a great family! Always a good thing. Plus, you know the people you are speaking with in the office. Bonus, if you need to go into the office, you can drop by the Deschutes Tasting room for a free tasting afterwards!