- Friendly and Helpful Staff - Dr. William Gebhard, OD was…read moregreat and took the time to explain everything - Met and exceeded my expectations - Would recommend

I made a significant payment for eye exam, glasses and contacts. The eye exam was fine, but I had…read moreissues with the glasses and contacts. I went to Trillium 3 times as my glass were so uncomfortable and painful I couldn't even wear them. Every time an adjustment was made a different part of the glasses caused pain. In addition these are progressive glasses and when the adjustments were made they didn't fit on my nose correctly which caused issues - I can only see farsighted. When the last adjustment was made I was rather concerned and asked 'what if I can't wear these'-I was told to check Amazon for some kind of eyeglass gear and if needed to call the manufacturer. Although effort was made to fix my glasses I don't see why I should be searching for something to fix my glasses nor call anyone. I purchased the glasses from Trillium, although you may not be legally liable, I would expect much more than this. Well I got arm guards for the arms of the glasses and it didn't work. Now I have scaley, red soars on the sides of my head and they hurt.

I don't appreciate that 14 months ago you did not submit the bill to our insurer and told my wife…read morewe were not covered and I had to pay which I did so my child would get her eyewear. Prior to making this appointment verified our coverage with them but again they did not process it and have stuck me with the burden of filing both claims. I work long hours why am I having to take care of insurance processing? Turns out you or they had a date wrong and made 2 services w/in 1 year period. Also, you cannot email a payment so, a la 1985, have to give over the phone or drive there. Then was told by CFEC employee, Eric, in very condensing holier than now voice, that he couldn't deal with me because I "was upset". You can get better service, especially insurance processing elsewhere.

From start to finish, great communication! Easy to set my appointment and once in there didn't have…read moreto wait long. Everyone was very friendly and the doctor was very attentive and thorough. Prices are very reasonable as I have gone to a discount vision place at a supercenter and this was very comparable to the prices there. Will definitely be back and feel I have found the right eye care team. Was notified in a timely manner when my eyeglasses were ready and there was much selection, highly recommend!

I had the pleasure of visiting Dau Family Eye Care for the first time and meeting Dr. Poon this…read moreafternoon for my annual eye exam. The office features the latest designer frames in a warm and inviting atmosphere without feeling too overwhelmed. The staff was incredibly welcoming while promptly confirming my details from the patient intake/insurance form. Dr. Poon was quickly available to start my exam utilizing new and state-of-the-art equipment. She was engaging, thorough in her examination and took the time to discuss how my vision might change with age and even recommended Ocusoft Hypochlor Gel for my dry skin patch on my eyelid that I get occasionally during allergy season. I can't wait to try this! Thrilled to have found Dau Family Eye Care just around the corner in the community. It helps tremendously when your eyes are dilated. LOL.

I had an excellent experience at Dau Family Eye Care. The entire team was welcoming, professional,…read moreand made me feel comfortable from the moment I walked in. The eye exam was thorough, and everything was explained clearly without feeling rushed. They took the time to answer all of my questions and helped me find the best options for my vision needs. The office was clean, organized, and ran efficiently. I highly recommend Dau Family Eye Care to anyone looking for knowledgeable, friendly, and personalized eye care! Thanks Dylan and Jessica

He has been my eye doctor for at least 35 years. Every interaction with every staff member has been…read more100% positive. I cannot say enough good things about the level of care I've had here.

With a recent change in insurance, I had to choose a new eye doctor in network. I found an in…read morenetwork location near my work and decided to schedule my annual check at Deerwood Family Eyecare. There was a wait, I expected that but I did not expect the sincere concern for my wait time that the entire staff expressed. They made it clear that this was not normally the case, and I knew that to be true. Once in, I was given my initial test before I saw Dr. Shearer. My tester was engaging, excited and seemed to really love her work. Once Dr. Shearer came in, he asked me a bit about myself and explained how he was the longest tenured eye doctor in Jacksonville. Totally put me at ease. When I explained to him that I had referrals to a specialist in the past for "large cups" or possible glaucoma, he explained that he had those devices on hand and that those tests could be done same day with results. What a load off my mind. This was done immediately after my new prescription was finished. The other part that was extremely impressive is that when he was testing me for a new prescription, he would make me stop and blink before deciding "better one or better two". This made a huge difference. I never had this happen before and it was crucial. The other little extra he does is show you your current prescription and then the new one. The staff was all familiar with the insurance coverage, how it worked and made suggestions based on that. That was extremely helpful as insurance can be tough to navigate. What started out being an anxious visit to a new doctor ended up being a blessing. Highly recommend Deerwood and Dr. Shearer for anyone searching for an eye doctor.

I first started coming here, almost 10 years ago and ended up getting a form of laser surgery to…read morecorrect my vision. I have been considering this for literally 20 years and I finally got the courage to do it. The price was competitive, the doctors bedside manner was fantastic. The staff was a well oiled machine. It was almost too much of a well oiled machine, but seriously, it was good. The follow appointments were timely, they kept me informed of everything I needed to know. I really enjoyed the entire process other than , the obvious discomfort from having your eyeball lasered. my vision was so much better. Literally, this was the best choice I ever made and I'm kicking myself for having waited so long. If you're thinking about it, I think you get a free consultation. Just do it. It's literally life-changing.

Dr Michelle Diaz did a wonderful job removing my cataracts and returning my vision to 20/20…read more Atlantic Eye has a professional office staff who are very helpful and proficient. Dr Diaz works with very skilled nurses and anesthesiologists who all work hard to make the surgical experience stress and pain free. I highly recommend Dr Michelle Diaz for all your ophthalmology needs!

Baymeadows Vision Center has a very professional team on staff. They remember their clients and…read moreunderstand your need to complete your visit on time if you need to return to work. However, they never rush you they take their time to understand your needs and ensure you get the best of care. If someone is looking for a staff that cares about your vision, and is willing to take the time to listen to your needs, I encourage you to set-up your next vision appointment with Baymeadows Vision Center. Dr. Brown and her staff provide you with state of the art vision screening, and personal attention to meet your vision care needs.

My 8-year-old daughter had an emergency after my toddler accidentally poked her in the eye and…read moreended up scratching her cornea pretty badly (we only found out later). She was screaming and panicking. She's normally a very calm child, so when she reacts like that, I know it's serious. Long story long, since this office was very close by, I rushed over because in an eye emergency, an actual eye doctor--with the proper tools and machines--is much more effective than a general ER. By the time I got there, it had been almost 30 minutes and she still couldn't open her eye or see, so I rushed inside. They were closing in 5 minutes, which I understood, but the very first thing the receptionist said was, "We're closing." I quickly explained that my daughter was crying in the car, couldn't open her eye at all, and I was extremely worried something serious had happened. I told her I was willing to pay anything for a quick consult. She politely said she would check with the doctor. She came back shortly after and said the doctor was set to leave soon, and couldn't see us since they were closing, that we should go to the hospital. I completely understand having closing hours, but when you're a specialist, and you hear that a child has an injury directly related to your field, you would expect at minimum a brief look, a quick assessment, or even some reassurance. Instead, they didn't even step out to see my child or offer guidance. They simply didn't care. For a practice that presents itself as a medical office, refusing to even glance at a pediatric eye emergency is incredibly disappointing. It's like a lifeguard who's off duty--seeing someone struggling in the water--and choosing to walk away. Of course you can do it, but is it the right thing to do? Even if you can't perform a full evaluation, basic human and professional duty would tell you to at least check if the situation is dangerous. I would never spend my money here with doctors that could care less under an emergency. I would not recommend them to anyone either. Maybe in the future the can do better. We did go to the hospital, they rushed us in, and then we followed up with a caring clinic (ponte vedra eye associates) the next day with a specialist that didn't even see kids but still saw her (God bless her) as the pediatric specialist downtown only had availability in a few days.

Had a great experience at Vue Optical today . staff is very warm and professional. The choices in…read moreeyewear are exceptional!

For starters, Vue Optical describes itself as a boutique eyeglass shop with independent designer…read moreframes. That's a bait & switch. Few top designer lines, and those they list on their website - like SALT. - they have in barely a handful of styles. They also use some funky lab, and first filled my RX (from an ophthalmology office in town ranked on the "Top Doctor" annual list) - without my approval, I'm all about brands - with some no-name label that was awful. Vue said they couldn't offer Zeiss lenses, the very best. And then when we agreed to try Hoya (or was that Shamir?), it was done by the same lab! With the $1k "office" progressive eyeglasses I bought from them last year, I should be able to see clearly from 12 inches to about 20 feet. Make that 8 ft, barely. And I get headaches and sleepy trying to read closeup for more than 30 minutes. Plus, super frustrating on top of that, the AR anti-reflective coating is obviously of such cheap quality that it's almost impossible to get rid of the smudges - even with those special eyeglass cloth wipes or washing with dishwasher soap. The shop is pretty, and the 2 saleswomen are lovely. The woman who sold me the frames and lenses sent my eyeglasses back to the lab 2x to "fix" them. I accepted them finally because it was embarrassing, and despite her politeness and seeming patience, I felt like a nuisance and flake. I greatly regret not being more assertive and demanding a refund. I'm 67, and have worn progressive eyeglasses 30+ years. I've bought in my former towns - NYC, Philly, SF, LA. And I've never ever ever had a problem, much less this maddening experience. Ok, I've got to stop. I'm getting sleepy from typing close-up. I'm giving 2 stars for the pretty shop and nice saleswomen. And I don't like to totally slam a business. But I'm certainly not coming back here.

The optometrist was professional, friendly, and patient. Office was clean and the experience was…read moreexcellent. Can recommend.

After going to another doctor in oak leaf I came here for a second opinion…read more The staff was friendly and the doctor really listened She corrected my incorrect prescription and followed up They also have me a few on new glasses as my old ones had taken up all my insurance would cover and were wrong from the last place Will be coming here from now on a highly recommend.