Not very happy with the service I received today. I received a text that the reading glasses I…read morepicked up were ready. So i went during my lunch period to grab them. At the front desk, they asked me to put them on and everything was blurry at about a distance of 1 foot from my face. Additionally, I tried looking at my phone and it looked distorted in my hand, like it was bending. While waiting the 2 weeks to pick up the glasses I tried a pair of over the counter readers with the same script and had no issues. The only reason I went with these was because the Dr told me it accounted for an astigmatism. I let them know that I was unable to see properly and they took the glasses back to check. When the lady came back, she said, the prescription is what the Dr prescribed. I explained the issues with them and she seemed to blow me off. She said that I would have to be retested. I explained that I can only do appointments on the weekend due to the lack of timing requesting time off as this is not considered an emergency situation. Unfortunately the soonest appointment is April 20th. She scheduled me and said nothing. There was awkwardness at the counter and I asked, did you schedule me. She said yes. So I guess I was done since she said nothing and I left. It was a level of rudeness that I have rarely seen in a customer service oriented business. At no time did they express any concern or care that this mistake is quite inconvenient. They weren't pleasant, apologetic or sympathetic. Mistakes with orders happen, what upset me was the lack of customer service by the front desk staff. They truly deserve to be sacked. In fact, I spoke to the gentleman who helped me order them, who no longer works there and he mentioned that my experience isn't uncommon with the front desk staff. In fact he said the two woman at the front desk were part of the reason he left the company. I will try to resolve the issue with this company but ultimately, I have very little faith. If I have too, I will take the frames and go elsewhere and end up paying out of pocket for a new exam and lenses. I will update this post based on the resolution. UPDATE: I went today to pick up the pair of glasses to give it a few days of letting my eyes adjust to see if they work out. I checked google and yelp to see what time they were open. I get here and they are closed and it's, "by appointment only". Yelp even stated that the hours were updated a month ago. This place is absolutely garbage. It needs new management or shut down. The last 6 months of reviews are horrendous. They can't get their hours correct online and their front desk staff are like the mean girls club. Once I pick up the glasses I'm done. I will encourage everyone I know never to give this company business.

Just read a few recent posts in this thread. Look at Google reviews…read more We are First appointment of the day 9:00 am. After 45 minutes, we still have not been called back. Also, no explanation was provided when asked why the delay. Business has recently transferred ownership and the service is noticeably deteriorating. UPDATE 7/18/23 The office just called me threatening legal action for publishing the photo of employees in a public area. No apology, just more attitude, as described by many reviews below. They hung up on me when I tried to discuss my experience with them. Follow up to post below. We left after no explanation or apology. But After a quick virtual visit online, that Doctor called in a prescription within 5 minutes to our local pharmacy. At first I felt inconvenienced by thinking about finding a new practice after coming here for over 20 years. Now, with the current customer service and the convenience of telemedicine, I wouldn't be surprised if this management team doesn't make it here. I must say that Dr. Christensen is phenomenal. He has always been fantastic.

There was awful receptionist, no help at all. It seemed no money , no services. Definitely awful…read morebehaviour.

First let me say that the Optometrist was great. My 8 year old daughter found out she needed…read moreglasses. We were told that we had to wait 5-10 business days for the glasses to come. That's 2 weeks. Well we patiently waited those 2 weeks and called to check on the status of the glasses. We were told they were not ready and could not be given any type of update. Instead of apologizing for not producing the product in the given amount of time I was argued with about the quote of time given to me initially. Customer Service is a big part of every industry and unfortunately this place stinks. We are still waiting on our glasses. That means it's going on 3 weeks that my child has been going to school unable to be at her best because of her vision. Crazy...

Look no further than U &M eyecare for an outstanding experience and wealth of knowledge. After…read moreyears of struggling with mediocre contact lens vision because of my high prescription and dry eyes to boot, Dr. Nguyen fitted me with schleral lenses. Now, I have superbly crisp vision and look forward to putting these lenses in my eyes to combat the dryness! The entire staff is exceptional at U & M Family eye care. Dr. Maria Nguyen is the absolute best and discovered my early stage glaucoma that my previous eye doctors didn't detect. So thankful to know that my entire family is in good hands!

Specialty Eyecare is hands down one of the best eye clinics I've been to. Scheduling was easy, wait…read moretimes were short, and the staff was friendly and attentive the entire visit. The exam itself was very thorough, and everything was explained in a way that was easy to understand. I never felt rushed, and they made sure I was comfortable every step of the way. You can tell they really care about doing things right. What stood out most was how smooth the entire process was, from check-in to choosing frames. The team helped me pick out glasses that actually fit my face and lifestyle, not just what was popular. If you're looking for a place that's professional, efficient, and genuinely caring, I'd definitely recommend Specialty Eyecare.

Impeccable service and a wide range of frames to choose from. They shape your lenses in house and…read moreare very precise. The only place that has gotten it right the first time and I've worn glasses since I was a teenager. Highly recommend.

Let me tell you. This is the best eye glass store I've ever been to. The staff is so helpful and…read morekind and has the best prices. I would never go to another eye glass store. Would 10/10 recommend. UPDATE AGAIN! 1/15/22 Look at these beautiful sunglasses I got from eyejoa. I went in alittle later and they were still kind enough to give me the best service with care.

I just gotten a brand-new glass for myself but needed a little adjustment. I thought all new…read moreglasses needed a little adjustment. Their response was my face is not even so we can't do anything. These people are ignorant or just lazy. They think I'm stupid. Go to the one off Peachtree Industrial Blvd. They took care of me. I'm not going to this location ever again.

I've had nothing but positive experiences at Bethel. Great service, efficient appointments, and…read moregreat selection of frames. Bethel makes going to the eye doctor a pleasant experience!

The optometrist is horrible - I don't remember his name but he is of short stature with brown…read morehair/eyes. He spent less than 2 minutes examining my eyes and didn't seem to care of my concerns of managing my severe myopia. He also kept looking at his computer to monitor football games scoring which is unnerving for me as his patient. My glasses took forever to come as they blamed my insurance for delaying the manufacturing of the lenses but I was not able to get into contact with my insurance nor were they so that was frustrating. The glasses then came with more than a month delay and the lenses were coke bottle lenses though I paid extra for high index. The staff there tried to blame it on the frames which is odd to me as I've had frames of similar design and the lenses were never as thick as the one they made. A second order of glasses was made with a delay AGAIN and the lenses still came out the same. I then decided do order contact lenses instead and they were nice to offer extra lenses to apologize for the past delays and mistakes so three stars for them. If I could rate the optometrist himself, I would give him a 0. Your eyes are important. Find an optometrist who thinks the same

The owner was so nice to us. After explaining our budget, she walked us through how to pick up a…read morenew frame within it. She is actually trying to help us as much as possible. I can see it. My husband broke his glasses so we requested to get a new one at the same day. She did make it. In addition. I like their doctor. He is very nice and careful to new patients. He explained a lot to us when my husband wore a new pair. He even checked if it is too tight for my husband 's head. This is the most wonderful experience we ever had with eye wear stores. We will definitely go to it next year.

BE AWARE!!! Long review but read to the end…read more think twice before you go there I went to now eye see family eye care to get scleral contact lenses 1- Every visit i always have to wait more than an hour because the lack of professionalism DR Jason Blowe said that his device that measure eye topography was frozen and not working and i should have this exam next visit and this did not happen because they don't have this device and the lens came the wrong size it did not fit my eyes 2- The staff are not trained When i went to take the lens the nurse gave me the hydro peroxide (clear care cleaning ) solution to fill the lens and wear it. And this is dangerous it would burn my eye if use it to fill the lens If i did not catch this the consequences would be terrible 3- everytime I schedule a visit i leave my work and use my pto and arrive there to find that my visit was rescheduled BE WISE and don't use them

Always go with your gut. I tried this place last year and wasn't pleased, but I decided to try one…read moremore time. First, they screwed up my contacts and gave a different prescription from what the doctor got gave me to test. When I called, one of the workers hung up before I spoke with the doctor. Once I spoke with the doctor, I told him they gave me the wrong contacts. He asked if I was sure the sample wasn't from another place ( eye roll). I was confused because I was at this location last year. Oh, I'm having an issue with my PD. I asked for a glass prescription and have done this at other eye places and was provided with everything I needed to order glasses. Not this place! They want me to pay an additional fee outside of what I already paid. Welp, you live and you learn. I tried to support but I won't support this physician again. Go at your own risk. They are all over the place in my opinion and experience. I had a better experience at Walmart honestly.

I've really got to shout out my buddy, Tiffany Rosell. It's been 17 years since I had my Lasic…read moresurgery and I need glasses again. I tried Foreyes, and the process was awful, it ended up being about 2 months before I got my glasses from them, and they never fit right. I'd been admiring my wife's glasses and finally decided to treat myself to a really nice set from someone who knows what they're doing. Enter Tiffany. She took over an hour looking at frames with me, and we settled on a bespoke set that she was able to adjust to perfectly fit me. I absolutely LOVE these glasses. The turquoise in them is actually from feathers layered in the material. So, if you are in the market for gorgeous frames, give Tiffany at Sweet View Optical a try.

I cannot say enough positive things about Sweet View Optical! Tiffany, the owner, takes plenty of…read moretime to get to know all customers. She offers both on-site and virtual exams, and the shop is well-stocked with gorgeous frames to suit any face and any taste. Overall, I feel great about choosing to work with Sweet View. The value considering the quality of service and product cannot be topped! I spent only a few dollars more than I have at far less impressive places, and am so much happier.