I stopped in on a whim and I'm so glad I did! I have a pair of designer sunglasses with seriously…read morescratched lenses. I had ordered replacement lenses online and was planning to pop them out myself...but when they arrived I was really struggling to get the old lenses out. I had asked a store in the mall once, and they would not do it. Knowing I was likely to break them myself if I continued to try, I stopped in to Eyetique to see if they would swap the lenses for me. The woman working in the store (Susan) was super helpful. She had the old lenses out and the new lenses ready to go in seconds. She even provided a replacement case from the brand since mine had long ago fallen apart. Five minutes fixed something I've been avoiding for months!

If I could give them a ZERO I would! Let me start by saying I was late for my appointment. I…read morenormally go to the McKnight Road office which I found out when making my appointment had closed. This morning I had a 9 am appointment at the office in Wexford. I went to Waze and typed in eyetique the directions that pulled up were for the one off of the Warrendale exit. I didn't think anything of that. I got there early at 8:55 am and was told that I had the wrong location. The lady that greeted me was very nice. She told me where the actual Wexford location was and called to let them know I was on my way. When I got there the gentleman that helped me was very nice. I apologized for being late and making such a stupid mistake by going to the wrong location. He said no worries you're good. He proceeds to get the tablet ready for me when another employee walks in and also another customer. The gentleman helping me told the customer he would be right with them. Then out of NOWHERE comes Heather Snyder and screams SHE WAS 20 MINUTES LATE FOR HER APPOINTMENT WE ARE SEEING THE 9:30 APPOINTMENT FIRST. I said I don't care I would wait then I thought about why she was yelling. I would expect them only to take me after their scheduled appointment because I was late no matter the reason. She is very unprofessional and there is a way to talk to people. At that point, I got up and left my money spends elsewhere. She needs to learn how to talk to people. After her yelling there was no way I would let her check my eyes! Eyetique McKnight Road's location was my favorite. And again the gentleman who helped me was super duper professional.

Since when is a customer treated like an enemy for simply raising a concern and asking a question?…read more The front desk staff was unprofessional and rude yesterday. From the moment I walked in and said hello, she was grumpy and unfriendly. I arrived early for my 10:00 a.m. appointment. Even though I had been to this office last year, she asked me to fill out the forms again, which I did. I also called my insurance company and provided the information she requested. After that, before they even looked up the insurance information I had provided, another staff member told me I had to reschedule my appointment. Since it was only around 10:15 a.m., I asked why I needed to reschedule when my appointment had been at 10:00 a.m. I was filling out the forms and calling my insurance company. I explained that I had recently had a baby, had made the effort to come to the appointment, and had done my best to provide the information they needed. As I was leaving, I thanked them for their help, wished them a nice day, and said that I did not want to receive a bill for a visit where I was not seen. Instead of calmly addressing my concern, the front desk staff called out across the front desk toward the door to defend herself. The entire experience felt unprofessional and disappointing.

I've had glasses since I was a teeny kid, so I'm not new to this. The support staff who guided me…read morethrough my eye tests was very sweet and patient when I asked for a RE-DO. Dr Lindsay McCauley is professional, courteous and a wonderful soul. I had expressed some concerns last year, and though I forgot to bring them up again this year, she checked for them and assured me anyway. Dennis, who is THE person to help you choose the right frame for your face and personality, has the patience of a saint!! I LOVE going to the Wexford office. The frame I got there last year, earned me compliments from strangers throughout the year! Honestly, I couldn't wait to go back and find another gorgeous pair of glasses. I like that I don't have to take my hubby (and kids) to help me choose what looks good on my face. Trust me, you want to check them out.

They have a great staff . Everyone was very pleasant and helpful! Good selection of glasses. Only…read morefrustrating thing was reaching them on a phone. Booking on line was frustrating due to the fact that you can't choose Dr or type of appointment!

Excellent service!! Went for eye exam which was very thorough. Ordered new glasses which will be…read morehere next week. Convenient with easy parking. Great choice of frames.

My family of 6 has been going to this practice for several years. We have some "normal" eye needs…read moreand some very complex ones within our family. The staff has always been top notch with professionalism, explaining tests and procedures, and handling our insurances and financial obligations without delay or problems.

My younger Son had been seeing Dr. Masucci for about 4 years. He has an eye disorder that her…read moreoffice treats. He had eye therapy and it was fairly successful. My first issue in her office came when they openly said in the office when I was trying to schedule the next session that we needed to make payment first. I could understand if it was a big amount of money, but the copays were going to total around $150, so the plan was to save the FSA paperwork for one shot. Nope, she would not allow it. I told her I thought it was a petty policy, but we stayed and put up with it since my Son already knew her and her skillset fit what we needed. Fast forward to 2024. I call to schedule both of my Sons for an appt. We have only had Dr. Masucci (I had no idea she had partners). My Son with the eye disorder would of course be scheduled with the specialist he has seen since starting right?? Nope. The office scheduled it with one of her partners without asking for permission first (again, I had no idea there even were partners). When I questioned this, Dr. Snyder told me "they put it in the text message to confirm." Okay, yes, I saw they did include it (after the fact), but who reads the confirmation texts if you believe you are set for YOUR provider?? If this is their rationale, it is sneaky and unethical as we NEED awareness of who will be providing the service. We are not just our payments!! So, I said we would wait for Dr. Masucci, but she reportedly refused to see us as her own schedule was booked. I allowed the appointment to move forward as it was in the best interest of my child who was experiencing acute eye symptoms (and got no remedy or suggestions from Dr. Snyder btw). Dr. Snyder said she conferred with Dr. Masucci prior to the appt. I still think this is not good enough. I'll bet that if Dr. Masucci walked into her stylist and was given one she never knew about, would she feel comfortable allowing that person to do her hair, or would she be upset and feel deceived? If we expect the same stylist, we NEED to expect the same doctor. When my mom goes to her oncologist, she sees THE SAME oncologist despite being in remission. Why? Continuity of care is IMPORTANT.. esp for children!! I made a complaint to Highmark and I believe that I am fair to say we feel like this was a "bait and switch." We expected one thing and, due to error or lack or transparency, we got someone different. I well understand that mistakes can happen, so I asked for a remedy. Dr. Masucci never bothered to come out of her office or exam room for the (more than an) hour we were there. We were never given the respect of her trying to develop a resolve. When I make a mistake, I make it right.. sometimes that means having a late appointment past business hours. That's just the way it goes when you own your business.. sometimes we need to extend some decency to the patient, esp of the patient isn't the one responsible for the mistake!! Nope. Nothing. Crickets. I called today (day after appt) to ask for my kiddo's prescription and his medical records, along with all billing records. They did call me back. However, it was not to apologize or to get a resolve and have my kiddo get seen earlier than 22 more days (her earliest appt) by the doctor with whom we scheduled.. oh, no.. they called for PAYMENT! Seems to be a running theme, at least in our experience. I'm also not fond of a few of her staff. I can well understand Chris' comment on this site regarding the treatment by her staff.

Best eye exams I've ever had - bar none. This coming from someone who has been wearing glasses for…read moreover 50 years so I've had a few. Best thing I ever did was to start going to Dr. Tom. He's thorough, up to date with technology, personable and able to explain options clearly. I trust him with my eyes. And trust is an important thing in doctors, accountants, financial advisors, and auto mechanics especially. Dr. Tom rates at the TOP. No longer do you have to look through lenses and have one after another glass lens plopped in front of you and "better" or "worse" it. Now it's all automated and the finite adjustments with the computer controls make it a sure thing that you'll get the best prescription possible. And a good eye exam goes way beyond just walking out with a prescription!! Digital retina scans and advanced glaucoma screening allow you to know that you've had a thorough exam and that your eyes are in great hands. Highly recommended!

Dr. Tom Cargill has been my eye doctor for about 10 years. On my 1st visit he diagnosed a condition…read moreon my cornea that had been completely overlooked by my previous eye doctor and referred me to a specialist for monitoring. Over the years he's referred me for additional testing, as needed and he's fully gained my trust and respect for his professionalism and skills. He's very personable and easy to carry on a conversation and laugh with - great attributes in a doctor who spends a good part of the exam less than 10 inches from your face! When I need glasses, he has gotten my prescription perfect every time. The adjustment period to the new lenses has literally been just a few minutes. I've always found frames I loved at his office easily, too. The office staff are always pleasant and personable and Beth can do a quick fix on some maladjusted frames in a matter of seconds anytime I stop in for a tweak. The office is great about processing all the eye insurance claims and the patient never has to get involved. Cargill Eyecare deserves my highest recommendation and I've also heard from many people that Dr. Tom is great with kids, too!

Dr. DiMarco is great. He is very thorough! He is direct and no nonsense. He worries about his…read morepatients. They DO take eye insurance for regular eye exams. And don't unnecessarily charge your health insurance for routine yearly exams. They bill legitimately. The staff are very nice and efficient. Highly recommend.

I've been going there annually since moving to PGH & have not had any negative experiences. One…read morething that did change after two years was that my final exam was initially done by an opthamologist & that changed to an optomotrist after the first two years, but for me that's fine. The thing I appreciate most is that they start appointments on-time & seem to do a thorough job. A vision technician does the preliminary things & then the optomotrist finishes & writes a prescription for glasses. With my insurance, there's no out-of-pocket cost for this exam, but I'm sure that wouldn't be the case for everyone. They also sell/make glasses, which seem pricey, but I feel to be of high quality.

Pine Center is a strip mall. Current tenants include healthcare businesses (e.g., pediatrics,…read moredermatology, weight loss, eyecare, outpatient rehab, and healthcare training), personal care (e.g., salons, skincare, and nails), financial businesses (e.g., insurance, lender, and realtors), home improvement companies (e.g., windows and kitchens), and other miscellaneous businesses (e.g., math tutoring). I have visited this mall at least a few times. Every couple of years, I renew my CPR/AED training at the tenant Start the Heart. I notice that many of the storefronts, particularly those in the back, are vacant and have no tenants, but the buildings look to be in good condition. The parking lot appears to be appropriately sized for the types of businesses and their numbers of customers, and I have always found a parking space during my visits. This mall is located on Perry Highway, so it has easy access and many potential customers passing by.

From the owner: At UPMC Vision Institute located in Wexford, your vision and eye health take priority. Our…read morededicated team of experienced optometrists and ophthalmologists is committed to providing comprehensive eye care services for the entire family. From routine eye exams and contact lens fittings to advanced treatments for eye conditions, we offer personalized solutions that enhance your visual clarity and comfort. For more information about our services, the conditions we treat, and our contact information, please visit our website.

Susan is not honest, tells patients one thing then another next time you go in. The drs at…read moreEveritte and Eurite are awesome, but dont buy glasses or contacts at eyetique. She does not care at all about what a patient wants or needs. Eyetique is Not the same entity. I wish I would have known because now I lost my insurance $ after returning glasses that did not fit my face and cant use my allowance. She could care less. Rushes you and just makes up a receipt that does not even make sense. I want my Insurance amount so I can use it, and she told me I would receive a credit. Then told me a different answer when i returned the glasses. Just very unfair to lie about it to make a sale. I will get this straightened out but with no help from her.

My cataract in my one good eye has worsened within 6 months of ordering glasses. Manager said that…read moreI had to pat $300+ for one lens replacement. When I contacted another office, they said there would be no charge. Suggest avoiding this office even though they are located within major medical practice. Ken S.

Dr. Dillner is the best! Have been going to this location for 13 years and never had any issue.read more

Very pleased with Dr. Falbo and staff. I was very happy with my experience. Would definitely…read morerecommend.

Large waiting area, and I can see why! My father and I waited for almost 45 minutes after his…read morescheduled appointment time to be seen. Going to this office for my father's cataract referral, it definitely feels like a factory. You'll go from the main waiting room to an exam room, but after the eye dilation there, you wait in another area before being called to a different exam room to finally meet with the doctor. Plenty of people were waiting along the way. Although my father hasn't had his cataract surgery yet, scheduling took way too long. You're told to wait three weeks to expect a call from the scheduler, but I never did hear from them. Four weeks after his appointment, I left two voicemails for the scheduler who never did call me back. I finally reached them on a call five days later. Plan to not have your surgery until about two months after your initial visit, and pack your patience when calling the scheduling department; they weren't too polite.

Doctors YES. 5 stars…read more Office staff not so nice. 2 stars EYETIQUE eyeware - Sue Lies and does not care one bit about the client. Not even worth a star