I Brought in some chairs for Screamin goats to refinish. They were friendly and did an awesome job…read moreat fixing the set of chairs I had and was very reasonable as far as price goes. I highly recommend Screamin Goats if you are looking for furniture restoration or any other woodwork to be done. Thank you guys so much!

Laura and Jimmy from the Screamin' Goats Woodshop showed up to polyurethane the countertops after…read morewe stripped and sanded them. They do amazing woodwork that you should check out, as well as fun home items, like the cactus planter they brought me. I mean, look at that planter they made out of a wine barrel! So wonderful to find local artisans who can restore furniture and create one-of-a-kind items. Highly recommend!

Well to begin with, the guy didn't show up on a scheduled date, so we REscheduled & he came, then…read morehe said he'd email me an estimate, then he Never did send the estimate so I reached out & left a message, and then I NEVER heard back! Now, we were not in a hurry to get the floor done but I did make it very clear that I wanted an estimate first & could schedule the work for later. WOW!

Great service. I had my hardwood floors refinished. They…read moredid what they said and did it very well. The workers were helpful and professional. And the floors now look very good!

Expert level assistance selecting new hardwood floor and project management from sales associate…read moreJana Ashley. Flawless installation with very careful attention to detail from Alex and Tony. 10/10 experience overall.

Extremely poor customer service -- local customers deserve better…read more I reached out to Direct Flooring Outlet after seeing the reviews and wanted to get a local quote after finding the flooring I was looking for online. I used their website to request a free quote and was contacted by Dan Versman, the owner's son. Dan initially told me they would likely be able to match the price I had found and that he would put together a quote. What followed was one of the most frustrating customer service experiences I've had in a very long time. I received several one-sentence emails from Dan asking questions that I had already answered in my original email. Rather than continuing this back-and-forth, I simply asked if we could have a quick phone call to discuss it. No response. I then called the main office. The woman who answered gave me Dan's phone number and specifically told me to text him and that he would get right back to me. He never did. Not once. I waited until the following week, giving them plenty of time and being more than patient. Later that afternoon, I sent another email and called again. Eventually, at the end of the day, I received a response saying: "This isn't worth it for us, we're going to pass." That's it. I have worked in customer service for over 25 years, and this was honestly one of the worst experiences I've had dealing with a company. I wasn't asking for anything unreasonable. I was a local customer trying to purchase a substantial amount of flooring and simply wanted a quote and a conversation about pricing. What makes it worse is that I called the main office afterward specifically to explain my experience. I was told that Lou Versman would be informed and would call me back. He never called. At some point, businesses need to be accountable for the level of service they provide. If you say you're going to call someone back, call them back. If you say you're going to provide a quote, follow through. If you don't want the business, that's fine -- just communicate that professionally and promptly. Your website has a commercial talking about the level of service you provide to local customers. Based on my experience, that message does not match the reality of dealing with your company. I ended up having to order the flooring from over the hill, which was a major inconvenience, simply because a local company couldn't be bothered to follow through with a basic customer inquiry. And Dan Versman's lack of communication, respect, and professionalism was obvious throughout this entire experience. The lack of care and respect shown toward a potential customer speaks volumes about how seriously he takes the people who are trying to give his business their money. And Dan -- giving your own company a 5-star review and then the company responding to that review looks pretty crooked from a customer's perspective. At the very least, it raises some serious questions about the credibility of the reviews on this business. SMH. If you're looking for flooring, go somewhere else. There are companies that will actually communicate with you, follow through, and treat you with basic respect.

They were unable to help with the project Im looking for, but did give helpful suggestions and…read moreresources for possible help. They a message back regarding my inquiry with a lengthy response within and hour on a Saturday!

Todd is AWESOME! He goes above and beyond to make his clients cabinet dreams come true. We did a…read morehuge overhaul of our kitchen during COVID madness and Todd was amazing during the whole process. When the cabinets were sent to us, the cabinet company made a few errors. Todd immediately contacted them and got replacements. He kept me up to date and made sure we got everything we needed! Our cabinets are STUNNING (we have Starmark maple in marshmallow cream uppers and cherry natural matte finish lowers). Todd was patient with my MANY design changes and had tons of ideas to give our kitchen the finished look we were trying to go for. Many thanks to Todd! He is awesome.

This is a great operation. Great price, great craftsmanship. Nice people. Def recommend for any…read moreupholstery needs

David and David Jr. are wonderful to work with. I've had them work on several of my old car project…read moreand they always do an excellent job, with good turnaround time. They recently made a custom shift boot for my 74 Pontiac Grand Am for a very fair price. Thank you David !

We had a Wonderful experience with them and our home came out Beautifully!…read moreI highly recommend them for prices and service. Berenisse was very helpful with helping us choose.

I would like to thank The Wholesale House for finding some transition strips for some flooring I…read morepurchased 8 years ago! Berenisse went the extra mile for me and found what I needed at no charge. They are really a top notch company. I have purchased from them a number of times and always got great products and service at a great price.

Jon and his team did an absolutely phenomenal job on our hardwood floor project, truly transforming…read moreour home and elevating its designer appeal. The project included the staircase and all four bedrooms upstairs--lots of intricate cuts and complex edges, all navigated with precision and skill. Jon managed to complete the job within our tight timeline while keeping the job site impressively clean and tidy, which was much appreciated with young kids running around. I can't recommend Jon enough--his craftsmanship and professionalism are second to none!

Jon was super helpful and knowledgeable on my flooring needs. hes the go to for any questions or…read morework needing done

All went as well as I expected. Couldn't be happier. On time, neat, great quality, would recommend…read morethem without hesitation.

I received professional service from start to finish. From the first appointment to assess and…read moreprovide a quote to the final installation, Juan Jose was professional, very pleasant, competent and reliable. There was a lot of coordination and everything went very smoothly!!