I am adding a star because the owner reached out to me with a personal apology and request to know more so he can improve the business. He did not ask me to update or change my review but was sincere in his apology and desire to do better. For that, they live up to the reputation they are known for, which is one of excellence. Here is my original review: I waited a bit before writing this review because I know a bad review can really hurt a company. After years of hearing Chimneys Plus recommended for everything from Chimney cleaning to gutters, I contacted them for a gutter quote. I wasn't going to be home when they arrived but was told they would be fine with my barking dogs so set up a date and morning time. When I got home 3 hours later, they had recently arrived so had been running late. Not a big deal but something to note if one was planning to take off work or had other plans. I'm not sure who the gentleman was who spoke with me but he was very knowledgeable and VERY persuasive. In other words, a good salesman. I was in a rush as I had many things to do but he didn't seem to take my cues to shorten his spiel. Still, I let myself be convinced I was going to ignore the quote of the company that did my roof which was significantly less than the verbal quote I was given on site. I requested to be sent alternatives in costing. For example, what would it cost if I just did the gutters without the gutter guards (and told the reasons this would be a TERRIBLE idea). I asked to include what if I did gutter guards in the back but not the front as one of the options. Or what if I started with just the back of the house (that verbal quote was the entire amount of the other companies full house quote -- but to the credit of Chimney plus, it did include guards whereas the other companies entire house quote of the same amount did not.) I expected to see an email quote either later that evening or the next day. Instead, the VERY NEXT DAY I was sent an email asking to please write a Google Review. Whaat?? I haven't even gotten the work done or received my quote!? I was told they are very busy and it would be a wait for the actual installation -- which again, I was willing to do. However, it has now been over a week and I never got a quote. At this point, I've gone with the other company and will use gutter guards from costco. You guys could have had my business -- and I'm sure would have done a good job. But no follow up after over a week isn't good practice. read more

We used Chimney Plus to redo our fireplace and could not be happier with the result. James Clark helped us evaluate all possible options and ideas including ventilation, design, materials. His expertise in the technical aspects was invaluable, but he also has an eye for knowing what will look good and helped us with layout and making it look fully integrated in the room, not like it was added as an afterthought. He was professional, friendly, and he and his crew were always on schedule and efficient. I would definitely recommend Chimney plus and would hire them again in the future. read more

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We had them install a new vented gas fireplace. They did a terrific job, were very communicative and quick.

I never post negative reviews on principle, but this company was so highly rated and I'm so disappointed I feel compelled to let people know what to expect. TLDR: company difficult to schedule, took a shortcut, flaked on multiple scheduled appointments, and has yet to address an obvious safety issue. We were happy to hire Chimney's Plus this fall to make our old house's chimney operational again. The original appointments took longer than expected because they had to source some special parts for our old chimney, but they were very forthright so all was well. We paid over $9,000. About a month afterwards we noticed part of the wall mortar "flaking off"-- clearly not fire proof. We sent them videos of the problem and was told we would have someone come diagnose it immediately. After multiple calls from us for scheduling a technician, we scheduled one 6 week after we had diagnosed an issue. The technician flaked. Finally we rescheduled one who told us it seemed that the original technician took a shortcut and used floor material to parge the walls and that wasn't totally heat proof and was flaking off. Then after back and forth we scheduled someone to repair and they didn't show up (every time we schedule I have to rearrange my work schedule so I find this particularly difficult!). Management promised to make it right and set up another date. I cleared my schedule for the 4th time and again, they did not show up in the window. I am currently waiting for management to return my call, but they have not yet, and we are moving out of fire season with a potentially unsafe chimney. I am sad to report a different experience with this company than so many others have but I feel like I need to let people know. read more

Extremely knowledgeable and helpful! Did a great job cleaning our gas fireplaces. Will use them every year for yearly maintenance.

Eric Castro does a great job and leave the place clean. We have been using chimney's plus for years and recommend then for your fireplace needs. The cheesecake is always a hit. read more

Excellent service, from getting the appointment scheduled to the punctual arrival of the technician. The technician took the time to explain what he found and what to expect in the long term. Would absolutely recommend for fireplace services. read more

Communicative. Accurate estimate. Workers showed up on time. So far, the work they did is great -- y'know, when someone works on a chimney, the absence of any results is a good sign! And, so far, there are absolutely no signs that they were here -- which is good! Would use again. read more

Did an inspection and cleaning for our gas fireplace. Reasonable price. Provided a thorough report. Cleaned up after themselves and left no mess. read more

I've had their gutters and guards installed ten yrs ago with minimum problems...... had minor problem recently..... Charlie the owner personally came out and fixed the problem and answer future questions I had......I would recommend any of chimney plus produces and services. read more

Our chimney was cracked, and leaking into our home. Our older gas insert was rusted, and did not work. Chimneys Plus did a fabulous job repairing the chimney & installing a new propane insert just in time for the cold snap. Thanks Scooter for the great job! read more

I recently used your services on our 72 year old chimney. It did not work, filled our home with smoke. It was horrible. But after Chimneys Plus came in it works great. Absolutely amazing work. We are so happy. I highly recommend Chimneys Plus. The technician was polite, precise, and was very informative. They are clean, organized, and fast. Thank You for the great service we received. read more

5 Stars and big smiles. Annual maintenance with Chimneys Plus keeps our dryer vent and gas fireplace clean and carefree. Better than me or a handyman, their technicians know and understand systems, and do the right thing the first time. We've invited them in for several seasons now, and they have our confidence and satisfaction. Doug is our technician the past few visits. He remembers us, our system and its quirks. He came promptly and prepared. We have confidence in his competence. Happy customers. read more

We had used this company in the past when we bought our first home and needed to get the chimney cleaned. They did a great job with that. They were very professional and courteous too. Because we had such a good experience with them, we decided to use this company again to replace the chimney cap and purchase a new stove insert for the fireplace. While the finished product was done well, reflecting quality work, and the technicians were all professional and friendly, the office staff was disappointing and the level of communication was terrible. The job was supposed to take 1 day and ended up taking 2 because the estimator didn't communicate to the technicians the correct size panels needed; new panels were ordered and they came back a week later to finish the job. The office schedules the appointments so close together that it doesn't allow for travel time and they show up late. Bottom line is that they do good work but are terrible at communication!! read more

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Luis and Jesus of Gutter Solutions did a great job installing new gutter covers, splash guards, and a wider-mouth gutter head at the top of the gutter on the front of my house. Luis went above and beyond in all the details, spray-painting the splash guard metal to more closely match the metal roof color, cleaning out the gunk clogging the gutter before installing the splash guard, extending the gutters so they fit properly inside the gutter collar where they had previously been too short, and unscrewing an improperly fitted metal piece left there by the roofers so that the water could drain properly. He let me know what he was going to do at each step and was wonderful to work with. Luis and Jesus took the extra time to do the job properly and I very much appreciated that they were so conscientious about everything. I would highly recommend Gutter Solutions and this team in particular. Thank you so much, Luis and Jesus! read more

Charlie Quaile and the team at Chimneys Plus did an exemplary job of installing a gas log. They inspected, cleaned chimney, installed natural gas line and installed burner and logs. They also serviced an older gas log. They were prompt in responding, on time and easy to work with. We're looking forward to cozy fires this winter! They took complete responsibility, a major plus to me after dealing with piecemeal solutions in the past. read more

My moms 60-year old chimney was crumbling. Chimneys' Plus was recommended by a local realtor. They gave us a few options and we chose to rebuild to top section. hey were great in every aspect, accurate pricing, good communications, clean site, and most importantly it came out looking beautiful. I highly recommend and will be using them again myself! read more

We needed several sections of gutter replaced and chose Chimneys Plus because they had done gutter work for us in the past. The price estimate seemed fair but we asked for a change - gutter guards on part not all of the replacement. No problem. We received an email several days before the installation as a reminder and on the day of install, the technicians called as asked if they could come a bit early! Rodrigo and Fernando were very professional and friendly. They explained the work and gave us an estimate when they'd be done. When finished, they gave me a "tour" of the work and explained how to maintain it. They did what looked like an excellent job and left the yard and work areas clean and neat. We were extremely pleased and don't hesitate to recommend them for any gutter work. We'll use them again as needed. read more

Excellent service! Doug was professional, on-time, thorough, and knowledgeable. He was able to quickly identify a couple of issues with my gas fireplace and fix the problems efficiently. It's now running like new! I would not hesitate to hire Chimneys Plus again in the future. read more

When they arrived to "clean" my gutters, I was told that Chimneys Plus does not clean gutters if there are gutter guards installed. They merely clean the debris off of the face of the gutters and sweep out any debris that has gathered in the valleys of your roof. It is essentially an expensive cosmetic cleaning. Had they explained that on their website or on the phone when I called it would have saved them a trip and me the hassle of waiting around for them to show up. read more

I'm very impressed with the job Chimneys Plus did installing a supplemental gutter and new downspouts. It is easy to see they take pride in their work. I'd would use them again in a heartbeat. read more

Phillip did a fantastic job in cleaning our wood stove and flu. He was clean and respectful of our house and provided a detailed report of the condition of our stove, flu and roof along with pictures. I've used Chimneys Plus for at least 20 years for cleaning and for gutter guards and never had a complaint. I recommend them without reservation. read more

They were on time, thorough, and kept things clean. They also were courteous and explained everything they found in their clean-out and inspection. I would recommend them to neighbors and friends. read more

Dave and his crew did a great job repairing my stone chimney which was in bad shape. The job was done professionally and at a fair price. I would highly recommend them. We are extremely happy with how are chimney looks. read more

We needed some repairs of our chimney and asked for an estimate. We had to schedule a $235 inspection to get an estimate, which was fine. However, nearly 3 weeks after that inspection we have not received any estimate despite a follow-attempt with them requesting an estimate. That attempt did get us the inspection report but no estimate. Very disappointing. I'd recommend Mr Smokestack because the quality is equal but the communication and interest in the customer far exceeds this company. Just think, if you spend $5000 on repairs and needed something, I don't think I'd count on ChimeysPlus to follow up. Poor service before a sale is a bad omen for any transaction. read more

Have dealt w/ Chimneys Plus for many years. Great family run business. Excellent service, friendly team & they care about what they do. Have always answered all my questions; no matter how many I threw at them. Call them today for fireplace service...u will not be sorry!!!!! Did some gutter work for my church & they knocked it out of the park there too. read more

Chimneys Plus has cleaned several chimneys and also gas logs for us. The cleanings are incredibly clean -- when they left the different houses, you couldn't tell they had been there. It was a pleasure to watch them work and to deal with them in general!!! We will always use them. The read more

Despite many challenges, mostly with weather, and poor communication, they guys did finally make it out and made a quick and professional job of resolving my chimney issues. Heat back on and now able to bear the last of the winter storms. Will likely use them again when the spring comes for a service and tune up. read more

Replaced chimney chase on our home. Excellent job, quick, reliable and competitive price. Would certainly use again and highly recommend Chimneys Plus. read more

We have used Chimneys Plus for annual chimney cleaning for years and once for new gutters and have always been very happy with their professionalism, the quality of their work, and their commitment to stand behind their work. Today Luis worked indoors while Joe worked outdoors and both did superb jobs. Luis did a wonderful job keeping our house clean as he thoroughly cleaned our wood stove. Luis was very friendly, professional and personable. We trust these folks and this company and highly recommend them. read more

Top Quality Work on a Challenging House These guys are total pro's. I live in a very old house - 1852 - so it's never a normal job doing any kind of work here. But the folks at Chimneys Plus were up to the task. Charlie Quail visited and listened to everything I said, took detailed notes, and gave me a quote that was thorough and reasonable. I needed a new fireplace insert, which required lining and capping the chimney, plus I wanted the chimney flashing brought up to spec. No problem, Charlie's guys arrived promptly on the date scheduled, and set to work immediately. We ran into a couple of curveballs (of course!) because of the nonstandard construction, but the guys rolled with it and were completely responsive to my thoughts and suggestions. In the end the work was finished cleanly and expeditiously, and the finished product was exactly as expected, if not better. Donnie, Scooter, Fernando and Rodrigo were all very professional and pleasant, and Donnie in particular was very detail-oriented, experienced, and professional in guiding the job. In the end, I have to say that I recommend Chimneys Plus without reservation. These guys do top-quality work! read more

We enjoyed very competent and helpful service from Chimneys Plus (Pittsboro) when we had a wood-burning fireplace. In our new home, we inherited a gas log fireplace. Having never owned such a unit, we had Chimneys Plus conduct an inspection and cleaning. Additionally, Doug from Chimneys Plus, took time to give us very helpful instruction about safe operation of the unit. Now we can both enjoy having it and be confident that we're operating it safely and properly. We continue to highly recommend Chimneys Plus! read more

Chimney's Plus put in a small woodstove for me several years ago- stove pipe and all- for supplemental heating. A Jotul. I loved it so much that I upgraded to a much larger stove very recently. I haven't used my electric heat all winter, and the house is super cozy (about 2000 heated sf), and it has saved me money. They did great work both times, and answered all of my questions, which were numerous. The rates are good, and the customer service is excellent. Lucky to have them in Chatham County. And a little cheesecake sometimes comes with a chimney cleaning (it's a P'boro thing...) :) read more