We had Jay service our fireplace, and a number of times he went above, and beyond what he needed to…read moredo to make sure that we had warmth in our home especially when it was so cold this past month. He was so thoughtful and helpful.

$300!!! BEWARE!! I THINK THIS COMPANY HAS BEEN SOLD. I DON'T THINK IT IS THE SAME FAMILY THAT…read moreOWNED IT FOR YEARS. I had been with Hansen's and Sons for years and been very happy. $300!!! The ignition switch was not working. The technician pulled the unit away from the wall and pushed it back in again and that fixed the problem with the ignition. I assume the movement must had wiggled something that had caused the problem. He also cleaned some build up on the inside but that was not what was causing the problem. In fact, he never did figure out what had been causing the switch not to work. He asked if I wanted him to figure it out and I said "No" since it was now working. For this half an hour of work they charged me a $300 "diagnostic" fee., despite the fact that they did not diagnose the problem with the switch. That equals a $600/hr. rate. The explained that they don't charge an hourly rate because if the tech was training a new employee, it would cost the client more for the extra time. .

I had a great experience with Fireside Hearth and Home in Utica. Their service technician, Brock,…read moredid an outstanding job. He was very professional, knowledgeable, and took the time to make sure everything was working perfectly before he left. What really stood out was how clean and careful he was while working. He kept the area neat the entire time and made sure everything was spotless when the job was finished. It's clear he takes pride in his work and cares about doing the job right. Excellent service, great attention to detail, and a very positive experience overall. I would definitely recommend Fireside Hearth and Home to anyone looking for quality service.

I have been a customer for almost 30 years…read more Several weeks ago, I had my fireplace serviced. There was a problem with the flame. A service representative came and fixed the problem. He said I was good to go. Two days ago, the flame would not come on again. I called to explain what happened and tried to get another appointment. The earliest they had was an appointment in January. While I understand that this is a busy time of the year their position was there was nothing, they could do about it because they were completely booked. To me that is not a customer focused policy. It's hard for me to believe that there was not a way that they could have found a way to come and fix a problem that the service tech had not fixed. However, I realize that they have the right to run their business as they see fit. Just like I have the right to go elsewhere to have my fireplace serviced. That's exactly what I have done. My first of future appointments is next week.

Once again South Central Landscapes exceeded our expectations…read more The service and communication were excellent and the project was completed promptly and professionally. This was our third project with SCL and each time, it has been a wonderful experience. This will not be our last project, either. Nobody can equal this group! I strongly recommend them, GO FOR IT!

I truly have never had a better experience, working with a company, than I have with South Central…read moreLandscapes. They got back to me immediately, gave an estimate within a week of contacting them, and did a fantastic job with our backyard landscaping project (patio installation, laid the base for a future shed, and took out the small tree/shrubs and overgrowth, fixed a tree removal that was not finished properly from the last company, leveled and reseeded part of our lawn, and mulched everything). Kayla, Tyler, and their team were so respectful, hard-working (to the point where my daughter took water out to them because we felt like they should at least take one break!), and incredibly kind. They cleaned up after themselves at the end of every day as well. I really cannot say enough here; I have never had this kind of experience with any housing project we have done in the past. I would, and already have, recommend SC Landscapes to anyone! Thank you for giving us a beautiful backyard oasis, and for being such a great company to work with.

With the subzero temps this past week, having our furnace quit working last Sunday could have been…read morea stressful situation. We called Dan McCue and he gave us options to try on our own. Our unit needed more investigation and Dan was out promptly for a service call. The 15 yr old unit needed parts and repair and Dan clearly presented our options. We decided to go with a new unit and he had it installed within 24 hrs of making the call! WOW!! Grateful for all he did to resolve the issue. Thank you Dan and install team, for your caring, professional and exceptional service!

Once again, Judd came to the rescue. His knowledge of our furnace allowed him to correct the…read moreproblem and explain why the problem occurred. This is why we repeatedly ask that he be dispatched for us, as he is honest as the day is long, personable as the family friend that he is and knowledgeable as they come. We want him to be as happy as we are, so whatever he needs, by all means, GIVE IT TO HIM!!!! Thanks again many times over!, jack and Sue.

Brown Heating and A/C has been my favorite for over 20 years....it's nice to have a local and…read morereliable company help you whenever you need them....in the cases when I called asking for help..they were Very helpful and arrived when they said they would..and fixed the problems right away..with great service at reasonable prices...as a long time customer..I can attest to their kind communication and excellent service...I live in Deerfield and they are known to be top notch... When my heating and Air conditioning units were getting old a few years back..I ask them for an estimate and ordered new equipment..and was amazed at how reasonable it was...and how fast they installed it!...no surprises, and no heartburn...they are simply a great resource for the residents of Deerfield, and surrounding communities... After all these years of doing business with them..I think it's safe to say that with no negative experience and all the times they did exactly as promised...they are top notch in my book! Thank You to Jerry all all the others...You guys are very much appreciated!..

I have never written an online review, but was compelled to do so given the horrible service of…read morethis company. I called them in the beginning of January to service 2 fireplaces. They took some numbers from my fireplace and the remote system so they could order new parts. I never heard back from them. I finally called in March and they said they had all the parts and set up a time to service. I waited 2 hours that day because they forgot to come. They finally came after I called and got numbers again from my fireplace but didn't bring any parts to repair. Never heard from them for over 3 weeks so I called again. They said they now couldn't repair my fireplace. I was so fed up I asked them just to return the remote system they removed so I could have someone else come over to service it. It has been a month and I have called six times and they still have yet to return what they took. It is now almost May! They are the worst company I have ever dealt with and have no customer service!

Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.

Isaiah did a swell job of cleaning and checking the FP in our new (to us) house. He also explained…read moreproper maintenance. Definitely recommend.

Wish I would have read the other reviews before contacting this company- absolutely horrible…read moreexperience with the service department. Ask them for an estimate and they want to charge you a $500 service fee to provide one!!!!

Nathan did an amazing job in our home his booking was quick and to the point very very easy he…read moreshowed up on time and the work fell within his estimated price the quality of the install was great and he took time to make sure everything was just the way that we wanted I would not hesitate to hire Nathan again and we'll most likely do so in the near future

From the owner: We specialize in customer service and taking on jobs that no one else will call you back about. We…read moreprovide high quality handyman services to the Madison and Sun Prairie areas. Specialties include decks, carpentry, painting, drywall work, and trim work.