Sergenians has an unbelievable amount of gorgeous floor coverings, including carpet which is what I…read morewas shopping for. There was no problem taking home several carpet samples for a few days, trying to make my decision. One thing I really appreciated was their array of companies, fabric, colors, information on content and environmental/allergen free choices. I was lucky to have Molly assist me because I was overwhelmed, not being someone who shops for carpet often. Molly found samples closer to what I wanted than I had found. I was stuck and she was patient and helpful, never pushy. I ended up choosing a large and fabulous area rug which Sergenians have several stacks of. Jacob was also very helpful finding runner choices for me.

Madison Turners is a small nonprofit with a long history in Madison. we selected Sergenians to…read moreremove a large amount of glue down carpet over concrete and replace it with lvt glue down because of a moisture problem which we explained to them. We selected them because of their experience and long history in the community. We thought they would be knowledgeable and stand behind their work. Boy were we wrong! Their subcontractor botched the installation. within a few months, we had adhesive constantly oozing from the cracks in the lvt, damaging the equipment placed over it and posing a slip and fall risk for our customers. We met with Sergenians staff several times once we figured out what was happening. They were either unwilling or unable to come up with solutions and suggested that we are somehow responsible for the problem which is absurd. They also interfered when we tried to get tech support from their adhesive supplier. Don't assume that longevity necessarily means better reliability or quality! We paid a premium for a shoddy installation that they were unwilling to stand behind.

Product is Good , alot to choose from with a nice Showroom . Sales People are nice to work with …read more Questionable installers seemed in a hurry ,being the last install of the day and it being early afternoon . Seemed lack of Attention to Datail . Left a uneven seam with a little better shimming before they Epoxyed the seam . The installers tried the feather it with epoxy . Contacting MRT they wanted to charge $$$$ to fix it .

Had a solid experience in the showroom, placed my order and discussed the four-to-six week timeline…read morewith Jade. They charged a "convenience fee" for using a card for the down payment, and didn't fill in the Complete By date in the contract. I wasn't worried until seven weeks after I had placed the order, still waiting on any communication from the company. Despite repeated requests to call me to discuss, they've communicated only by email, and only after I reached out to ask why my order wasn't done within the terms of the contract. I was told there wasn't a date on my contract but they'd be willing to start work and have it ready for delivery and install in another three weeks. When I declined and requested a refund as they did not fulfill the terms of the agreement, they first refused and then tried to charge an additional "processing fee" to refund my deposit.

At the initial install everything was great and we loved the final product. Not even two years…read morelater, the Blanco sink chipped at the bottom. When I went in, an older unpleasant gentleman that I spoke with said "what are you using a chainsaw". They said I would have to contact Blanco, which I did. Blanco said we should have been advised to use a metal grate to protect the finish on the sink. We were never told this. Blanco was very easy to deal with and they made it right by replacing the sink for free. However, Granite Shop was quite the opposite. They would not come to do this unless they had a job in the area, which took months. They also charged us for a reinstall in addition to us needing to get a plumber, again. They then damaged our newly refinished wood floors and accused us of lying about it, even though it was on our security cameras that nothing was placed on the floor when they were here. In fact, they removed our throw rug at the sink! I highly recommend them if you like a company that doesn't stand by the product they sell and accuse their customers of lying even with proof.

Working with GSoM was a really miserable experience. Avoid them at all costs…read more Countertops are an allowance item in my home build & I am responsible for selecting the vendor, making selections & paying for overages. Thus keeping track of the cost is important. Additionally, I AM ACTUALLY PAYNG the countertop vendor directly to offset overages with other allowances. Initially, GSoM seemed friendly, but as soon as I had questions about pricing - poof! Their helpfulness vanished faster than a magician's rabbit. It took me 4 emails of unanswered questions before they said they wouldn't share pricing with me. What this meant was a simple question about the price range for a leathered top required 4 emails with GSoM and then they emailed a full 3-page bid to my builder with separate line items for each question buried deep in the bid. It was so confusing. It was also a hassle. The builder's PM was OOO and it took me 5 days to get an email forwarded after my last question. It is absolutely ludicrous that the person writing the check (or using my CC) to pay for the countertops ENTIRELY with my own funds doesn't get the pricing shared with me directly. Imagine buying anything else and the seller doesn't tell you what it costs. Absolutely ludicrous. They are completely unaware of their cognitive dissonance, wrapped up in a little bubble where the customer is viewed as a "walking wallet" and if you don't play their games, you will get their power trips. GSoM tried to gaslight me by saying I was "dramatic" and "aggressive". Getting frustrated with their refusal to answer questions and expressing that constructively isn't dramatic. And wanting to know the price of something I'm paying for is not aggressive. When I expressed frustration, GSoM said "they'd love to work with me" but also tried to play divide and conquer with my builder by asking them if it was OK to refuse to share pricing, while simultaneously trying to preserve their relationship. Spoiler alert: It didn't work. I informed my builder that GSoM missed a golden opportunity to impress but chose the path of antagonization. I remind the builder of how great the other vendor is every day. I get that some buillders don't want customers to see pricing. You know what GSoM should do in those situations? Not share pricing. You know what they should do when it's an allowance and the customer has visbility to pricing? Share the pricing. You're a small business, not Home Depot, act like it and be flexible to each customer's needs. This is not about you. Speaking of them being a small business: their selection sucks, especialy when it comes to modern quartz selection. They have less than half the number of quartz compared to every other vendor I met with. I was able to get a great price on a beautiful MSI Calacatta Elysio in all of my bathrooms and an amazing Cambria on my island for less than GSoM was charging for very basic quartz. The upside to their hostility was that I got a much better deal at another vendor. I've built four homes and worked with so many wonderful local vendors. GSoM is, without a doubt, the worst. THE. WORST. This was a pure antagonistic power play. GSoM is the only 1 out of 9 allowance vendors on this project that wouldn't share pricing. They could have chosen to delight my builder's customer, but they chose to antagonize me. They'll do it to you. It's not worth the risk. GSoM also lies. He says they politely told me that they didn't want to work with me. Wrong. As I mentioned, when I got frustrated they sent me & my builder an email saying that they'd love to work with me. My builder asked me to try and work with GSoM, but they still didn't want to tell the person paying what the cost was. I truly don't understand their power trip, nor their lies. The only way to change GSoM's treatment is for consequences to happen, so that's why I'm posting this review. Walk, don't run, to a vendor that's not going to play power trip games with customers.

I bought a house in 2013. Suppliers for the build was Nelson Young. About a month ago we were…read morehaving difficulties with the patio door lock. I remembered it to be Andersen silver line but Andersen did not recognize it as their window line and could not assist me. I called Nelson Young and was put in touch with Karl. He was nice enough to research past orders and locate the part I needed for the repair. John came done to install the lock and he took the time to make sure everything worked properly. I am grateful I called them and I am still in awe of how great their customer care is!

Just completed a deck project and would like to give a compliment to Samantha. She was great on…read moretaking orders on the phone for material delivery. Also the guys that delivered all the lumber multiple times. I just had one complaint with one employee Eric. Not a very nice person when I would get him on the phone or in person at the desk. Try to treat your customers a little more nicer we pay your salary.

The good: prices are reasonable and they had what we were looking for for our patio project. Also,…read morethey gave us a discount to make up for their first mistake. That leads me to the bad: we went to their yard and found the rock we wanted. We placed an order for the rock that was in that specific bin. They delivered us the wrong rock, apparently because their drivers put the rock we liked in the wrong bin. So they gave us a discount (not free) on a delivery of the right stuff. The delivery driver proceeded to dump the right stuff ON TOP of the wrong stuff while we weren't home. So we had the pleasure of both separating the right grave from the wrong gravel, and had to find a use for the wrong stuff that we partially paid for. Good rock. Poor handling of logistics. Will probably come here as a last resort in the future unfortunately.

We had an excellent experience with this company. We had a landscape project that needed to be…read moretaken care of and wanted to do it ourselves to save a few bucks. Called this company and was able to order the rock and have it delivered in 2 days. Friendly customer service overall and the quality of the rock is 100%. Ran out of rock and reordered. There was a small hiccup as the gentleman that took my order didn't actually place it but when I called later in the day to pay, this guy placed the order and was able to have it delivered the day I needed it to. Just had the 2nd delivery dropped off and had a few questions. The driver was able to answer each question and in a friendly manner. I would definitely recommend this company and thank you Madison Block for creating a positive customer experience!!

I wanted drapes and got drama and trauma. Beware of a business that does not make things right when…read morethey do wrong. My drapes are made of too much fabric, and they will not cut them down. Beware of a business that blames the customer when they cannot competently do what they set up to do---make simple drapes correctly. This is an owner, Erica, with a history of blaming others for her mistakes. My mistake was going there.

Erica has been amazing through the entire design process on our new house! We wish we had her…read moreinvolved even earlier in our overall home design process. She has come up with incredible and unique interior design touches to make our home "ours." We couldn't (and wouldn't in the future) build a home without her!

Excellent customer service! I was looking for a large size foam rod, usually used for filling gaps…read moreprior to sealing or caulking. Not typically a stocked item and I had only found it online with prohibitive shipping costs. I prefer to buy local so I called Hatch. The man on the phone was knowledgeable, knew what I was after, took my number and said he'd get back to me. Not a half hour later, he called me with a competitive price. I asked about shipping costs for the quantity I needed. He had to check but he called me back, again less than half an hour, with a quote that with a huge reduction in shipping to their Madison location. That level of service is refreshing these days. They have my business. Try them, they'll have yours too.

We went through the Landmark/Costco partnership to get our central air conditioning installed…read more When we had our quote done, Frank was amazing and answers so many great questions. He told me that we didn't need a new thermostat, but the installers would know more and would install one if necessary. Our install went great, but a few days later we noticed large pools around the unit and called Tom just to be sure it was normal (new homeowners). He seemed concerned and said it is not normal and he'd look into it right away. I had to call HIM back after waiting almost a week to hear back. His response was, "oh that's perfectly normal." Not sure what changed, but would've been nice to know instead of worrying. Fast forward to the first day we turned on our heat. Every time the heat kicked on, the AC unit also turned on. I'm no expert, but I knew that wasn't normal. So we called and made an appointment for someone to come look at it, because again, they seemed concerned. When they called to confirm my appointment, the lady on the phone said that we didn't need our appointment, we just need to turn our tan off of auto. Well, it kept happening, so I called AGAIN to make a NEW appointment. The guy who came out was very polite. They thought someone who installed made an error in electrical. After searching, he decided it needed a new thermostat. Surprise, they only have one style available and it's $250. Then he tells me I owe an $80 service call fee. I don't expect everything for free. However, no one ever said we were having connection issues with the thermostat at the install, and they thought they made an error in the install, so I was not expecting to have to pay that. If my mechanic thought he made an error on my car; he wouldn't charge me another diagnostic fee. So I called and just explained my thoughts behind this all, and Tom heard me out, but wasn't very helpful. He said he would talk to a manager and get back to me on how to resolve this. I have yet to hear back and it has now been two months. Great field employees but horrible customer service in the office.

Been a Landmark customer for 12 years. One day I smelled gas near their LP tank that sits on our…read morelot. I called and they came out and fixed it, but by then a lot of gas was lost. (The technician they sent was very good.) We had the tank filled to a certain level recently, so it was easy for me to estimate the amount that was lost. But it was a struggle dealing with Craig, the manager. He offered to replace a much lower amount, and said that it was more than fair. I disagreed and told him how I came up with the amount that was lost. Craig wouldn't budge, and refused to let me talk to someone else. This one star review is for cheating us out of the gas that was lost because of their faulty equipment, and for being so hard to deal with.