They did a great job! Figured out what was wrong with my computer and repaired it in minutes while…read moreI waited. A great value for little money.

by law they are supposed to put it IN WRITING if they are going to use generic non OEM parts. The…read moredo not do this BUT they charge the price of the official OEM parts! They also do not do diagnostics after their work to make sure things work. The employee David asked for my son's pass code which is shady and security risk and also said I should not turn on "maintenance mode" which is for Samsung phones for security and privacy when getting repairs done. All of this has been super shady and dishonest. Then he lied saying he told me on the phone it was not official parts... which is a lie because he did not and the law still says it has to be in writing. Seems they have shady cons going on here. Another store down the street charges the exact price they charged me but for the official OEM parts! Do not appreciate having my time and money wasted.

My computer (iMac) died. It was working wounded for a few months and obviously nearing the end the…read morelast couple of weeks. Once I was able to determine the cause wasn't COVID but maybe some other virus I transported the carcass into Shasta Computer Repair but with little hope for resurrection. Daniel was able to diagnose the issue(s), apply life support and a transfusion and my computer was able to come home after only a weekend in hospice. It's as good as new and we are looking forward to many more years together. The receptionists were great and Daniel worked a miracle.

My laptop started having connection issues out of nowhere, I tried to do the simple things that…read moreusually fixes minor issues - rebooting, resetting and restarting everything. It was out of my expertise at this point so I searched for an expert and called different places before finding Shasta computer repair and I am very satisfied, he let me know what he was doing every step of the way in the end I had to replace the wifi card which he was able to do same day because he had some extras. Very affordable compared to most of not all the places I called. Over all very delighted and would recommend to anyone

Joshua did an excellent job at fixing my phone, I had severely broken the phone screen. He met me…read moreat Starbucks. I knew immediately who he was. Looked very professional. It took him about 20 minutes and he fixed it right inside the coffee shop while I sat at another table and worked. He even took the time to see if there were any other issue with my phone. Call him, he even worked around my schedule! Great service!!

From the owner: Unlike most shops, I don't want you to lose all your valuable information and data by settling for…read morea replacement device or by dropping off your mobile device to a shop that forces you to hand it over for hours for something as simple as a screen repair. I am a mobile repair technician specialized in iOS Apple & Android device repairs such as iPhones, iPads, iPods, and Samsungs. Most repairs are performed right than and there on the spot in front of you and takes roughly 25 minutes to complete.

Best Buy in Redding, California is by far the best Best Buy location I have ever been to. Their…read morefearless leader Aaron, the general manager, is a true class act and a kind and fair gentleman who helped me out in my time of need. He did something most people would not do. The service is excellent and the products are excellent. I can also say that Destiny in the electronics sales department was knowledgeable, kind, and she truly deserves a promotion and a raise. This place is clean, classy, and offers some of the best products at discounts and sale prices you will not find on Amazon or directly through manufacturer websites when they sell direct to customer. So do yourself a favor, save yourself some money, and have a good experience while you are at it. Please tell Destiny I said hi, and please tell the general manager, Aaron, that I give my best and appreciate men like him who are still around, along with customer service associates like Destiny.

Customer service is horrible. We needed to exchange our iPhone through AppleCare and the employee…read morekept telling us they couldn't take our locked phone. Our issue wasn't even a locked phone but she was so adamant that she couldn't help us without even listening to what our issue was. She finally radioed another employee who informed her that they do, in fact, handle AppleCare so her very next words were "we don't have time to help you so you need to call and set up an appointment." It was an hour before the store closed AND WE WERE THE ONLY CUSTOMERS IN THE STORE! Complete laziness. They apparently can't handle the AppleCare contract that they have and unfortunately they are the only AppleCare business in Redding. If anyone from Apple is reading this, please consider contracting with a company that actually knows that they are supposed to provide customer service for your products.

Brian was very helpful! Had a small issue with my phone and he took care of it in record time…read more Thanks Brian!

They are always so helpful and their prices are very fair. I've used them for several batteries,…read morecell phone screens and chargers.

Avoid both of the (Cell Gallery Places in the mall) the owner ownes both galleries! Owner is rude…read moreand they will rob you! Do not support these companies! They are liars! They are thieves ! Overpriced & cheap products! Negligent customer service! They will sell you cheap product & after it breaks they refuse to replace or refund your hard working money. These scums at both Cell Galleries are scammers! They got over on my elderly parents wanting to buy cell cases and glass protectors for their phones. They sold them wrong size glass protector and a broken phone case. I drove 3 hours to ask them for refund since they declined my parents a refund. They scumbag owner was verbally disrespectful and startto loose control after I asked him to exchange items after he declined refund. My parents spent $80.00 there and he said customers are never right at his cell phone gallery's and not to expect fairness or professionalism there since he clearly doesn't know how to treat any customers spending a lot of money at their so called establishment! I recorded video of this coward stating that customers are never right, he doesn't care about reviews or how he treats elderly customers! Avoid these robbers! They sold my parents falty and damaged products and refused to have integrity , he is dishonest, unfair and disrespectful to his senior customers ! Zero Stars for stealing $80 from my senior parents! All I asked was for fair exchange and he declined.Now I want all my parents money back! $80.00

It's a good retail cell phone accessories store. They have…read morevery much everything you need about your cell phone.I bought one cell phone cases & one temper glass. It's a fair price I am recommended all my friends & family .

On August 26, representatives from this T-Mobile store sold two phones and a watch to my father who…read morehas Alzheimer's. He didn't need any new phones or a watch, and is unable to use the phone he currently has due to diminishing cognitive skills. His caregiver was with him at the time and attempted to inform the employee that this was a bad idea, and that my dad wouldn't know how to work a watch let on a smart phone. Nonetheless the representative pursued the sale my dad, who due to his condition, says yes to everything. So he walked out of there with a bill of about $1286 for the three devices. Once this happened, I came into town and explained to my dad what it happened, and he was flabbergasted. Clearly, he was unaware of how much he would be paying for all of this, thinking it was all free, and when I asked him to try the phone, he couldn't even use it. This was two days after the purchase, and so we went back to the store on August 28. I explained to the current sales representatives what had happened and asked them to completely undo it. The person who helped me was not interested in the issues I was bringing up, and was talking with her coworkers about other jobs she was applying to. The whole process of returning the phones took about an hour and a half, while my dad who is 85, sat there on their uncomfortable chair, when he should have been at home, resting. The sales representative said she could not refund the restocking fees, which were $120 total (40 for each device), because the manager was "gone for a week." She didn't seem to care one bit and never at any point apologized for the previous sales persons exploitation of my dad. On Tuesday, September 16, I came back to town and went to the store again to ask about refunding the restocking fees. I explained that the situation involves in him being sold phones and devices that he doesn't need due to both his cognitive disabilities and an employees exploiting the situation and selling him things he can't use. I pointed out that we had been there a couple weeks before and I'd asked to have those restocking fees waived, and the person who helped at the time said she couldn't waive them because the manager wasn't there. So I asked if the manager was here currently. He said yes and I said could I please speak to her about waiving these fees. He went into the back and came back out and said that she told him she couldn't waive the fees. I pointed out that I consider this financial exploitation of a person with cognitive disabilities. And I pointed out that it was one of their employees who took advantage of that. The gentleman (probably fresh out of high-school) was nice, but clearly was just doing whatever the manager told him to do. The manager was apparently too busy to come out and talk with me in person. I informed him that I would have to report them to the Better Business Bureau and give them a very bad review because of this. He seemed to be fine with that, and I made sure that he understood that I was taking the seriously. He tried to say that there was nothing they could do, and said it was a corporate thing, basically passing the buck, as though the store had no responsibility with the situation whatsoever. Turns out later on that they didn't completely cancel the service. He still got charged one month of service for devices and lines he didn't even have any more. I consider this egregious financial exploitation of an elderly person, and personally I think they should be fined for it, to prevent this kind of abuse of elderly people in the future.

Horrible customer service. Stood as the first person in line for over 40 minutes. I only had a…read moresimple question about international travel. Wasn't trying to change my plan or buy anything. 40 minutes before I was even acknowledged. I totally understand they're short staffed and obviously have to go in order of who's here. But at least acknowledge your customers so you know if you can knock out a 2 minute interaction while helping others, instead of making me stand here the whole time you set up an 80 year olds phone.