If you want them to Take your ID and your credit card information charge you for a cell phone that…read moreis being sent to somebody Else, go to the mall. I went here thinking that I would sign up for T-Mobile. I had problems with my SIM card being locked by AT&T. It took me a few days to get through to AT&T. They made me Hold onto the iPhone watch even though I tried to give it back to him two days later. I was afraid I was gonna have problems with AT&T. They would not let me give it back to them. When I finally did sign on with Metro T-Mobile instead of T-Mobile because I guess there is a difference. The guy charged me a restocking fee took a photograph of my drivers license front and back. I got charged a restocking fee. About a month later I gotta charge on my credit card for a phone. I called t-Mobile-customer service. They said there was fraud going on at that store and they would give me a call back within a week. This was a month ago and I never got a call back from T-Mobile. I don't even know if they took care of the person who committed fraud. Go here if you wanna be robbed.

They're not very straightforward about pricing or anything. If you ask them to clarify something on…read moreyour bill or when signing up you ask about what something costs they speed up what they're saying and kind of don't really give a clear answer. Also we switched from AT&T and with AT&T I had great signal everywhere. With T-Mobile I cannot make a single damn call anywhere. It sucks so bad. I have to be on WiFi to basically use my phone. Not worth it!!!

If I could give them a zero I would. We have to drive 30 minutes to get to their store and 2 days…read morein a row when they are supposed to be open (on Saturday and Sunday) they were closed. No sign up or anything. We tried calling. Their mailbox was "full". Same thing going on in Red Bluff. Buyers beware. This makes me wonder if they will be around much longer? I'll be shopping around for a different service!

My experience with cricket wireless started off rocky as I had used the free trial they offer &…read moredecided to switch over after it, that process which I thought would be simple enough turned into a few hours on the phone with customer service, I was told to go into my local cricket store & try to activate my new number but I was having issues with the security question & pin were incorrect so I needed a reset in order to access my account as I was locked out & pretty much out of luck as they couldn't access it, the Manager there Lance M. Put money out of his own pocket just to get a new line for myself as I was pretty much unable to access my account, I genuinely appreciated that because I was tight on funds unable to repay for a new line & service until my next pay check, customer service 10/10!!! Bless you & all of your help. You have a loyal customer from here on out.

Very professional! Fixed my phone quickly, helped me save money on my monthly bill. Shout out to…read moreJeff for doing a great job.

Do yourself a favor and never go to the Hilltop Verizon. Come visit Roman at 1090 Cypress, next to…read moreLabCorp in the Safeway Shopping Center. He's an excellent young man with massive experience, and what others tell you will take five to seven days to accomplish, he'll say, "Hold my beer," and have it done in 20 minutes. I can't speak highly enough about Roman--he's wonderful. His co-worker was great as well; I heard him assisting people and he was very helpful. Unfortunately, the Hilltop store is a corporate location, and it's pretty horrible.

I left my laptop on 7/18/24, paid $59.99 for a 2 week turn around repair…read more on 8/14 I left a message asking for status - received an email advising - soon - I asked what soon meant, no reply. Another message left last week has not been returned, this laptop is needed for work. needless to say, I am not happy.

What the hell kind of business is this??? LOL. They've had my MacBook for maybe 6 months now and…read morehaven't reached out to me once. I went by there about 2 months ago and they said they were understaffed and that mine was next in the queue . Haven't heard from them since. Luckily for me this was an old computer I just wanted to get fixed , not my primary computer. I'm going to go by there tomorrow and see if they've "gotten around to it" yet. If not I'll probably just take my laptop back and bring it elsewhere. Idk how a business like this even exists.

I just wish there was a Spectrum service center closer to me in Red Bluff. But since I drive up…read morehere to Redding so often, I guess it's no biggie. As for the service and internet connection, I couldn't be happier. Heck in the last 2 years, my internet speed has gone up from uploads at 375 Mbps to almost 500 Mbps! I didn't have to do a thing, they just raised the speed for the same price! The upload speed went up super fast too, form just 12 Mbps to a whopping 420 Mbps, almost the same speed as downloading. This is important to me, cause I upload a lot of work vids and pics back to the main office, so they upload super quick. One thing I don't like is the price over the years seems to keep going up, but I'm lucky work pays for my connection, but still. I tried to go into the store and see if I could get one of those deals where it's like half the cost, but they said it's just for new customers only, so there's that! The connection is pretty reliable most the time, sure on occasion it might go out, but that's cause the electricity went out on the area for whatever reason. I'm happy with Spectrum. I just do the internet and have a home phone connection, but no TV service, there's plenty to watch on Prime over the internet!

Terrible service Terrible customer service…read more Agent was eating while talking to me. Told me to take my business somewhere else!!!

The day I switched mobile service Internet and cable to this crappy company was a mistake…read more Only took a week to cancel the Cable, when I spoke with direct tv they informed me Direct TV cut off business with AT&T due to their poor business procedure. I cancel the AT&T internet in two weeks, they talked me into giving it a chance and now cancelling is a termination fee, the service doesn't work and ow the greedy crappy pieces of trash want $250 to get it out of my house, all due to listening to their BS and keeping the service that I knew better. The mobil service is probably the worst cell company around, no service in the middle of town or just outside city limits. save the headache and avoid AT&T for all service, they will mislead you 100% to get a signature and lock you in.

First off the service is terrible when trying to make calls. I have a 5G network that doesn't do…read morethe job. My phone was stolen and I paid the phone completely off. They will unlock the sim for 60 days after I purchased a new phone. Don't use AT&T go to a carrier that cares and doesn't tie you down to sticking with them!!! The young lady gave me the tech-support line to call. But of course not open on Saturdays. They're only open Monday through Friday 8 AM to I think I believe 6 PM. So no help there do not go to the store. Terrible service.

This review is against Cricket Wireless period. I was a long time customer for a phone for my…read morehusband who almost went on Hospice a few weeks ago. It's sentimental to me. I faithfully paid the bill for years. Now I thought why not upgrade his phone. It has been a nightmare. I order the phone just for the order to be canceled by Cricket Wireless in a matter of minutes while I was getting financed after they transferred me over. I was approved and started making payments for a phone that was canceled. The email read that I had 3 days to esign my financing agreement when in fact they gave me more like 3 minutes. It's ridiculous to go thru this. Now I am told that I am to go to the store and start all over again. The weather in my town was 114 on yesterday. This whole process was way too stressful. Then when I ask to talk to a supervisor the rep (call started @ 11:30a on 07/29/22 ) put on hold for awhile and tried to change his voice pretending to be a supervisor. The mannerisms and voice was exactly the same. When I told him that I know it's the rep , he goes off on me and put me on hold again but this time while I was waiting, everything was in a different language than before even though I picked english when I 1st started. And it was in English until the rep got angry with me and put me on hold I wouldn't suggest this company to my worst enemy and that is saying a lot. Please be wise if you choose this company because they didn't once take responsibility for their mistakes. They were very unprofessional. I don't leave Yelp reviews unless the company's behaviors is outrageous or if it was amazing. This was not amazing!!!!!!