Have lived and / or worked in Kenai for many years. Always wanted to try The Flats Bistro.
Before the review, a little history about me. Like a lot of people, I started working in restaurants from the age of 15. I was fortunate enough to work up high enough to train as an Executive Chef. I also was a Server and Bartender as part of my training so I appreciate the work restaurant staff perform. I always tip very well, even when the food or drink delivery is slow because I know it isn't the Servers fault on most occasions.
The review: so sad to write this review, but this is Truth! ....After waiting almost 1 hr and 10 minutes (we had a reservation), for the first time ever in my life, I paid for our drinks and left. The menu looked awesome, I was excited to try the food. But we should have known the minute we walked in when we weren't acknowledged that either management or crew training was lacking. We were early for our reservation and waited patiently to be recognized but that did not happen. We stepped up and let the two people know we were early and would be happy to sit at the bar to wait. The staff talked and then seated us at our two-top.
To be fair, let me also mention that my wife has been a Server for the majority of her life in the US and Caribbean. We both love and appreciate what Servers persevere through.
So, we are seated and water is poured immediately. Cool. Then quite a delay for a server for drinks. She shows up, takes the order but it is approximately 15 minutes before we get our drinks. I am looking around at this not so large place where a lot of personnel are moving but nothing seems coordinated. I notice an 8-top to my right that has drinks and appetizer plates (never saw food) sitting and looking around. They are my baseline....
So we finally get the glass of wine and beer and are asked if we are ready to order. We know the gig....order now! So we order the Caesar salad, Beets, and 1/2 dozen oysters as our appetizer and our two entrees, thinking that this will help.
We wait patiently (the restaurant was perhaps 70% occupancy in the middle of prime Salmon fishing) but I defer back to the statement that although people were moving a lot... not a lot seemed to be happening. After one hour and 6 minutes, we received on additional water fill up and one beer. The 8-top still had not received food. The 4 guys to my right were telling jokes and passing time but no food or extra drinks.
After both of us took bathroom breaks, we decided to leave. We went to the Hostess station (which may also be their cashout station?), and asked for our tab. Miraculously, as we were pulling out cash for our drinks, the Server walks out with my oysters and the salad. She recognized that we were paying out and stated the restaurant was "backed up with orders". Give me a f$&@&$@ break. Really!!!!
We paid, went to my local standby at Louie's Backdoor, got a full order of Halibut Fish'nchips with piping hot delivery in about 7 minutes.
I have never left a bad review. I typically try to praise both the quality of Service and food. Not so in this case. I will never step foot in this place again and will tell all locals not to waste their time.
If I could leave a less than 1-star I would. read more