Update: I am appalled by the owner's dishonest and unprofessional response. I have documented evidence that directly contradicts her claims. The "repeated calls" she referenced are inaccurate. My call logs from Mother's Day show I called the shop exactly twice, once to confirm the order and once when it was hours late. For a $100+ delivery, this is reasonable follow-up, not harassment. Regarding today's interaction, after seeing the owner's response to my Google review, I called hoping to have the professional conversation she publicly invited. The call lasted exactly 42 seconds before she began yelling and hung up on me. There was no argumentative tone or abuse on my end, and there was not even enough time for a full sentence. I also find it highly inappropriate and offensive that the owner attempted to publicly attribute 'anxiety' to me. I have never been diagnosed with anxiety by a professional, nor do I have it. Using a baseless claim about a customer's mental health to deflect from a wrong order is a serious overstep and speaks volumes about the business's ethics. The owner, to my knowledge, is a florist; not a psychologist. As for the refund, I never requested one. My concern was receiving the product I paid for. If the refund is being used as justification to avoid accountability, I am willing to return it if that prevents further misrepresentation of the situation. A pattern is also visible in other one-star reviews for this business. When customers raise legitimate concerns, the response tends to focus on attacking their character or claiming they were "yelling" rather than addressing the actual issue with the order. I am keeping this review up to warn others that if there is a problem with an order, it is likely to be met with deflection rather than resolution. read more

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Another amazing job by Patty, Indra, and the Flower Cottage tea. Beautiful fall arrangement! read more

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I needed a floral arrangement for a funeral and my go to florist had retired. I found The Flower Cottage on the funeral homes site and thought I would give them a try. I call on Saturday morning needing this arrangement for the next day. I wasn't expecting much being so last minute. I called the store to ask if I came in right away if they could make something for. I was told yes so I went right away. I was shown a book with several choices but I had done some research and had found a table arrangement I really liked. It had a statue in the center also to have as a keepsake. They had a picture of this one too. I was able to get this and it would make it on time. When I arrived at the visitation I was shocked to see my arrangement. It was absolutely beautiful and exactly as the picture I was shown. Usually the arrangements don't resemble the picture. Often flowers are substituted or colors are not as shown. The flowers were fresh and very nicely done. I could not have been more pleased! When I was in the shop I was also shown other figurine options I could have purchased for this. The ladies were not only accommodating, they took the time to help me be sure I was happy with my selection This is now my go to florist. There are shops closer to my home but I feel that if you get great service and quality it's worth my time. read more

I felt very rushed and the staff were super unhelpful and the flowers were very basic looking. I'm shocked about the attitude when you have a very mediocre selection but I guess the flowers match the staff. They only have one star because I have to select something otherwise it's 100 %thumbs down! read more

The Flower Cottage makes beautiful arrangements with prompt, professional, friendly and courteous service. Their work speaks for itself! read more

The Flower Cottage - Florists Near Me - Frankfort, Illinois

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I have had the pleasure of receiving different arrangements over the past several months from The Flower Cottage and was so impressed with the quality and beauty. I could tell that the arrangements were made with pride and care. My husband and I visited the shop and were further impressed with the displays and the ladies behind the talent. We were looking for a silk arrangement for our kitchen island and brought in a fabric sample with the colors we wanted. The ladies created the most beautiful arrangement that is perfect for our space. We will continue to use the Flower Cottage and will recommend them to anyone wanting beautiful and unique arrangements. read more

These beautiful flowers were made with compassion and care for my sister-in-law for Thanksgiving. When I told Patricia about my sister-in-law's cancer, she was so wonderful and promised to make something beautiful to uplift her spirit and decorate her table. If you're looking for a florist who is compassionate, caring and talented, then look no further than The Flower Cottage! Lee B. Tucson, AZ read more

The Flower Cottage - Florists Near Me - Frankfort, Illinois

I ordered a beautiful bouquet online. What was delivered was nothing like the arrangement I had ordered. The roses were replaced with carnations. I understand substitutions are made when necessary but replacing a flower with another less expensive one was very disappointing. I was embarrassed when the recipient sent me a picture of their arrangement. Moving forward I will not be ordering flowers from the Flower Cottage. read more

Very disappointed in this place. My son paid a lot of money for some generic flowers. I don't think daisy's, tulips and such should cost $130. I feel they ripped him off because he ordered over the phone read more

My husband has been buying me flowers here for almost ten years. They have always been beautiful. Loaded with roses and exotic blooms. This year four roses and carnations thrown in a container. He ordered a few days ago...he showed up right when he said he would. They could not find them...and gave him a crappy arrangement. Never again! No money was not an issue. read more

Had the WORST customer service experience ever. Went in with a friend to order prom bouquet. From the moment we walked in it was negative. Should have left then! Definitely regret that we didn't. No welcome, no hello, looked at myself and my friend and turned and walked away. Definitely likes to hide in the back room away from customers- and now I know why! When asked the sweet young girl at the desk for help on pricing out a simple bouquet with some red roses, white tulips, some greenery, she went to the back, got a quote from lovely Patricia the owner, and came back with a whopping $130!!! Again, should have left then.. got the price down to $75 for JUST 6 red roses, baby breath and greenery! When telling the girl that the LWE mom in charge of the prom posted on FB that they were offering a discount to LWE students, she again had to ask Patricia- who very rudely screamed "we aren't doing that anymore. AND this is the last prom order for the year. No more!!" The post was updated the night before I went in to the shop! But now she was denying the offer. AND acted so put out and annoyed that she was getting business!! After last year with Covid- you think she would be so happy to get the business!!! Needless to say, I left. Updated the FB moms in the post and many canceled their orders. Cannot believe the Yelp reviews I have read about this woman! Do NOT give her your business. Plenty of good ones in area much deserving of your business. read more

The Flower Cottage - Florists Near Me - Frankfort, Illinois

Absolute WORST experience I have EVER had with a business. Ordered a bouquet for Prom ($85). Picked up and edges of pink roses were brown and curled. Owner offered to make it right by substituting hot pink flowers....which I did not want. They were out of flowers I wanted. Owner was so extremely rude and was busy dealing with 2 other customer complaints in store. At one point she grabbed the flowers out of my hand and yelled, "There. Now your son has no flowers for his date for prom." Finally, as I was leaving with flowers, she snapped "Just take them and your money and leave my store." So I did (as it was almost 3 and all other florists were closed).. A few hours later I received a call from police stating If I did not pay immediately, I would be arrested!!! Paid and asked for money to be take off because flower quality. Owner would not even come to front. Had an employee tell me no. Paid and left. Got another call from police about 20 minutes later saying Patricia would have me arrested if I ever stepped foot in her store again! Extremely rude. After reading through all complaints and reviews on her FB page, she calls police on people often. At some point, when there is THIS MUCH conflict with one person, you have to look at the common denominator. I left a review on FB page only to have her family and friends berate me and call me names......and have police called again!!!! Low quality flowers. Over priced. Rude service. Take your money elsewhere. read more

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The Flower Cottage dd a great job for me again! My Valentines Day arrangement was absolutely beautiful! Owner Patty and her team are very service oriented. I highly recommend them! read more

The Flower Cottage - Great for Valentines Day! - Florists Near Me - Frankfort, Illinois

Ordered center pieces for my daughters bridal shower for this past Saturday. So happy with how they turned out. We brought in DIY rustic vases that we made and the flower cottage put the arrangement in for us. We used hydrangeas with a little greenery. The arrangements were on time as scheduled and looked beautiful. All of the staff that I had contact with were very friendly and courteous I would highly recommend them for any arrangement. read more

The Flower Cottage - Beautiful center pieces for my daughters bridal shower. - Florists Near Me - Frankfort, Illinois

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I ordered a funeral arrangement The piece was exactly what I saw on their web site. Thank you Flower Cottage for the meeting my expectations read more

I was looking for an arrangement for my husband's Memorial Service and went to The Flower Cottage and spoke with the owner, Patricia. I showed her some photos I had found on the internet and also a photo and dimensions of the cremation container. Pat asked me questions about my husband and shared some ideas of what she could add to the arrangement that would make it a little more masculine and yet be beautiful. When I left, I felt confident it would be just right. Yesterday when I walked into the church, she had already set it up and it was not only just right, it was perfect. Absolutely Beautiful. Helped to make a very emotional day a special tribute in honor of my husband. Thank you. read more

As many of you know, planning a wedding is not easy. Its actually quite a scary experience. I first walked into Frankfort cottage and I loved her little store. I sat down with Patricia, and was absolutely taken aback as to how well she knew her flowers. She made me feel important and gave me such a overall great feeling of comfort when she explained how much she values providing beautiful flowers with the best customer service. She said she loves to see everyone's faces when the flowers are delivered, as it gives her a sense of joy to see everyone's happiness. I booked with her right away and had no second thoughts what so ever. I paid my deposit, and she explained that I should call to make a payment three weeks before the wedding. I call three weeks prior to wedding and I am ready to make a payment. Patricia then Proceeds to ask me about the exact times everyone is supposed to arrive at my house, what time to arrive at the hall, and what time the photographer was to going to arrive for pictures. I didn't have this information just yet. As many may understand, usually vendors confirm timelines a week before. Patricia was not happy with this answer and told me that I needed to have all this information as soon as possible, with a rude ass attitude. I said to her "I understand that this information was needed, but I was not aware that this information was due 3 WEEKS before the wedding. Please let me get back to you". I then let her know that I wanted to make a change to the wedding party, as a person unexpectedly decided to drop out. Patricia said and I quote "No, I'm putting you down for 9 groomsmen not 8. No i won't accept an updated number tomorrow, this is your final confirmation phone call. No changes will be made after this". How many weddings have you been in where there were no changes within three weeks? ANYTHING can happen. It's a wedding, you cannot control people's actions, and I should not be held responsible. At least with her attitude, that should have not been expressed in that manner. A week goes by and I attain all the information she needed. I was nervous about calling back because of my previous experience. We confirm everything she asked me, and asks me about the diameter of the flower girls head which she didn't ask me to get on my first confirmation phone call. I tell her that I'll call her back, and that unfortunately my grandmother was not going to make it to the wedding as she is very sick. She says "I can't change your order". I pleaded her to give me a substitute. Perhaps some flowers in the ceremony room? She LAUGHS and says in a bitchy tone "You can't get those flowers for 25 dollars". Why couldn't she recommend something ? I don't work at the flower cottage? Hasn't she been in business for years? How does she not know how to treat people? At this point I'm upset and I regretted making my decision to chose this horrible place. I felt like she put up a front to get my money and gave me the most horrible experience. Everyone of my vendors were a dream. A pleasure to work with. They accommodated all my needs and changes as they UNDERSTAND weddings can be so hard to manage. One my wedding day, She dropped off my flowers without checking with me or notifying me. My mother in law noticed that the flower girls crown didn't fit, even after I confirmed the sizes. Patricia says "well it fit around my head, so it should be fine" and LEAVES. No customer service skills, no care what's so ever. The flowers were beautiful when they arrived. They were absolutely wonderful. However after an hour the flowers starting wilting, and the boutonnières were falling apart before we got to the hall. The most awful part is the fact that I payed a total of $1400 for a pleasant experience and for beautiful flowers that would last more than 2 hours. SEE PICTURES BELOW. I am too afraid to call because I know we will most likely have a confrontation. Patricia, I am shocked and amazed you have managed to fool your customers for so many years of business . You were the ONLY person that made me nervous, that made me worry about my wedding day not being perfect. Maybe this will service you as a lesson to treat brides with more patience, and understand that weddings are not set in stone. If there are changes to be made, it should be your job to figure out what you can do to accommodate your customer. For any brides looking into the Frankfort Cottage, save yourself the hardship and the miserable waste of time she will give you. I wish I had seen a review like this before I booked. Please, this is a warning. Do NOT consider Frankfort Cottage. read more

Wish I would have read the reviews before I ordered a sympathy flower. Ordered one on their website, which was lovely. What they sent did not even come close to the picture and cheaper flowers used. Quite honestly, I was embarrassed by it since it was from a group of people and was not cheap. Quite honestly a bouquet from Walgreens would have been better and a heck of lot cheaper. Don't waste your money here. Overpriced and no talent here! read more

We recently ordered flowers for a wake. While our request was unusual, a slot machine, we were assured that it would be a quality piece. Especially since we were quoted $500. We asked for 3 red 7s. Well to say that we were embarrassed by the arrangement is an understatement. The flowers were daisies and mums I think. Definitely not $500 worth! They created 3 flower animals with eyes that sat on top and there was black netting hanging from the bottom. And we didn't even get the 3 red 7s!!! I feel like our grief was taken advantage of!! And when I called to complain, they hung up on me!! Do NOT trust the quality of this florist. read more

I failed to place an order for a delivery of Anniversary flowers in appropriate time as the date conflicted with Mother's Day. I placed the order online and then called the store in the morning sharing my lack of planning. The person I spoke to was very helpful and accommodating to complete my order to be delivered on time. The Flower Cottage is the florist I turn to every time I have a local delivery need. I'm always happy with their beautiful arrangements and their wonderful customer service! read more

I received a beautiful arrangement for my birthday. Flower arrangements are not cheap. It lasted 4 days and began to die. I called this florist to complain and the response was - it left here beautiful! I said yes it did, but for the money it should have lasted longer than 4 days. I have received flowers in the past that have lasted 2 weeks. The owner would not even take my call - she had an employee call be back - terrible customer service! read more

They had a few really nice individual stems in the cooler section but the rest of the products seemed pretty outdated. The staff was not friendly or service oriented in a way that really surprised me considering their line of work. I would say there are plenty of other local business options to support. read more

Ordered flowers for my fiance to brighten her day 2 weeks ago. The delivery guy called her and left a voicemail that they were left at a neighbors because we weren't home. When she called and asked if they may have left them across town at a similar address (it has happened 4 times to us on different deliveries). The woman was very rude and made my quite pregnant fiance cry. I called and was given some BS about a funeral and she's so busy, blah blah blah. That's how you treat a customer? That's how you treat a customer who lives in town that will never return to your store. Nice flowers. Bad customer service. read more

First time ordering from here. Ordered an arrangement online for my daughters 21st Birthday for same day delivery. My daughter is pretty picky and to my surprise, she LOVED the arrangement. Beautifully arranged and fresh colorful flowers, as pictured online. I would recommend this business to others. read more

Interesting experience that I don't want to ever deal with again. The owner is very rude, and even insulting. Maybe even a little nuts, but not in a good way. The arrangement was nice, but totally overpriced. Plenty of other flower shops in the area, I would suggest going elsewhere. read more

These ladies did my flowers for my wedding and let me tell you they were beyond gorgeous. I gave them a search of color and told them to have fun. They took my vision and made it a reality. Their pricing is very reasonable. I was honestly beyond happy with all of my flowers and would highly recommend. The only reason I didn't give 5 stars was that there was a little confusion about what from the church they were supposed to bring to the reception hall. My husband was upset right after the ceremony for this reason. However just put everything you agree on in writing and you'll be fine. read more

I I order my flowers from flower cottage all the time. Great service and always fresh flowers.

Amazing people to work with! They made my oldest daughters wedding in 2007 so beautiful. Now, my youngest daughter is getting married and of course, they were the first ones on my list. After our meeting I am so glad I pushed all other suggestions away!!! Cannot wait to see how fantastic and magical my youngest daughters wedding will be. I will be going back for ideas for a "missing you table". Amazing people, place and work. Only place for me! read more

What drew my attention was their virtual tour. I saw a lot of things that I didnt even know that they had there. I went there to buy some gifts and the staff was great. While I was there I heard the owner speaking to another customer and she was extremely helpful. I recommend The Flower Cottage to any customer who wants great products, affordable prices and excellent customer service. read more

Patty was such a pleasure to work with and she is sooo very sweet and professional! My husband and I could not have been happier with our wedding reception centerpieces for our 10.19.13 wedding (pics uploaded). Our wedding was on Sweetest Day, which is a busy day for a florist, but Patty and team made it happen- our reception flowers looked amazing! 5 stars to Patty and her team! Thanks again, Flower Cottage! read more

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I can't say enough about the owner of the Flower Cottage. We went in the day before a memorial service for my Mother in Law and she was so kind and willing to help in such short notice. I will not go to another flower shop for our future needs. read more

Flower cottage in Frankfort will never get my business again. I stopped in to ask, nicely and I mean seriously and genuinely nicely about one of the charges for my flowers for my sister's funeral. She was offended I waited (1 month, because that was the most important thing to ask about after loosing my sister suddenly) and that I dare to question her. Seriously there could have been a mistake, I mean she even told us that was the busiest she had ever been in all her years. Hope she enjoyed that one, because there won't be a second one. The flowers were nice, and I am not really a big flower person, it was the feedback from others about the price being totally outrageous that even made me think to ask. read more

I've bought flowers here for quite a while. Usually the counter service is ok. The delivery service is poor and the proprietress is rude and high handed. I was promised "first delivery" in response to my request for 10am. It turns out "first delivery" means perhaps by noon after they do more important deliveries. Guess i'll take my business elsewhere. read more

A friend of mine told me not to go here because of the bad service she received but I ordered flowers any way and I have to say, for what I paid, I was very disappointed and when I called to complain all I got was attitude. Don't waste your time or money. read more

My hubby buys all my flowers from here. They are simply gorgeous. Very talented staff. Once we were accidentally charged twice and the owner was awesome. The delivery guys are so courteous and have such great smiles which makes receiving flowers even better!! :). Great job, Flower Cottage! read more

Unfortunately I needed to order flowers for a wake on Labor Day weekend. Everything was closed on Sunday and Monday and the wake was on Tuesday. To make matters worse we are 1500 miles away. The funeral home listed The Flower Cottage as one of the preferred florists, so I checked out the website and also looked at others in the area. The Flower Cottage had a lot of the same arrangements the others did but their prices were much lower. I really wanted something special to go along with my flowers and The Flower Cottage had a wonderful concrete Angel which the grieving family could take home and put in their yard as a remembrance of the angel they have in heaven. I had a relative who attended the wake yesterday who was kind enough to take a picture of the angel and the flower basket. The basket was even better than pictured online and had a lot of unopened Lily's that would make the basket last and look more beautiful as the days go on. Thank you for doing a wonderful job on such short notice. read more

Been living in the Frankfort area for over 20 years and The Flower Cottage is the only business I go to when I need that extra special arrangement. They continually go out of their way to provide the best service utilizing the best materials. Hey, they're not cheap; if you want cheap, buy your flowers at Jewel. But if you want the best flowers that will last, you will do right by visiting The Flower Cottage. read more

I am so happy with the service I got from The Flower Cottage. I called in an order for flowers and asked if I could put a rush on it. They got the flowers out to my daughter right away and she was SO happy with the beautiful arrangement that was made up for her. I will definitely use this flower shop again in the future and would recommend them to anyone looking for a flower shop! Great job! Keep it up! read more

Purchased cash and carry flowers which died following day. Was told afterwards that they are not guaranteed. Too bad I didn't know that ahead of time. Had much better luck at Jewel. Will never return. read more

In response to Pats comments...I DID NOT request a certain time. I asked if you had an idea on when they were being delivered because I did not know if my daughter would be home after 11:00. Understanding that You did not know I asked to either have your driver call me or if the driver found my daughter not at home to just bring them back to the shop and not leave them on the porch. Your shop did state that you did not want to waste your drivers time since you only charged me 9.95 to deliver the flowers. First I did not haggle a delivery cost....that was what you charged me. Second what is the difference whether the driver leaves flowers on a porch or takes the flowers back to shop if the receivers are not home?? I stated I would pick them up at the shop if she was not home. Of course your response here only again shows the lack of professionalism shown to customers! read more