Stopped in here several days in a row while I was out of town for work. I used the mobile ordering…read moreevery time and by the time I arrived, my order was always ready. Very good service.

Still have a headache from the whiplash I got pulling into this location. Although it was clearly…read morean entrance it was like driving over a curb and into a pot hole. You're a billion dollar company.Fix your parking lot! Drive through littered with trash. The prissy boy hands me my hot and sticky coffee with no sleeve. Gives me an unopenable sleeve so I'm left juggling a hot , sticky cup, a pup cup and a useless sleeve. Overall a very bad sensory experience.

I love Starbucks. It's my favorite coffee shop…read more Today I tried the cannonball drink, which has the mango dragon, fruit lemonade strawberry I see. The drink is a bit too sweet for me. I probably won't get it again, but I might try with coconut milk.

I was handed a coffee that I have ordered the exact same for well over 2 years and the cup is half…read morefull. I got questioned and belittled over the fact that I paid almost $10 for this coffee I want it to be how I have always gotten it. Took arguing with the guy for him to take it tell us he is remaking it to then parking us and bringing out the same cup and telling us he only put more ice in it. Completed wasted $20.

The food is typical Starbucks but served with a smile. I'm a pink drink expert. I've been…read moredrinking them for many years. Way before it was even on the menu. It's a nice pick me up. Very refreshing! The staff is always nice. Very approachable but a lot of Starbucks are intimidating. Not here thank goodness. The decor is minimum which I'm not fond of. I wish it were more cozy. It's pretty stark and to the point. We visited a SB in Tennessee for a football game and it was fantastic. A fireplace, and real seating. Very inviting! I wish this one was like it. But overall, I love this Starbucks.

4 employees, 1 that's actually working 2 that looked like were lovers n didn't care that people…read morewere waiting to take an order. N even after we stood there they waited for the only one guy that was making drinks to take care of us. The one that was taking the orders looked like he could care less about his job. N or anyone that came in. Sad. Wish I could have gotten the name of the only guy that was actually working!

Mobile order was not ready after 20 minute wait. When I received the order it was hot drink and…read morenot a cold drink as ordered. I showed my order receipt to confirm. I didn't want to wait so I took it anyway and the cup was only 1/2 full. I would have asked to have it fixed but I didn't have the time to wait another 20 minutes.

This is my favorite Starbucks ever! I love Katherine and Jennifer. Katherine has helped me have the…read morebest morning more than once now with her upbeat attitude and happiness! I recommend visiting this location and getting the lavender cold foam or chocolate cold foam that Jennifer makes for a sweet treat! Another person wrote on my cup and totally made my morning, unfortunately I did not get his name. This location is easily my favorite - love them!

Pulled to the drive thru a couple minutes after placing the order because I knew with the line it…read morewas going to be a minute. When I got to the window the man was rude about how we got in line too soon. Then proceeded to not pay attention to my order and try to only give me 1 drink on my $21 order. There was no need for the attitude.

This new Starbucks just opened up a few weeks ago or so. Everything is really nice and the staff is…read morefriendly too. Going in about 3p, there wasn't really that many people. I'm almost positive they will get plenty of customers from those going to Costco and Cabela's. For whatever reason, whenever I have ordered for a latte with vanilla powder steamed with the milk, the staff always put cinnamon. Perhaps that is just what they are used to, I really don't know. But they did remake my drink, which was very kind of them. I would definitely come back though; because I have a slight addiction to really well made coffee.

bought hot caramel machiatto and gave me a milk and vanilla , and hot matcha latte gave me 1/3 of…read moreventi and i pay extra for extra scoop of matcha and vanilla and i recieved milk and one scoop of matcha and no syrup at all. we pay for a good drink and i hope i wont happen again.

The coffee I ordered was not hot. The tables were dirty and I had to clean off. The service was…read moreextremely slow...

This is a Starbucks located in the Kroger in Winchester right at the exit. The only one of each in…read moretown so you can't get lost. There is not a drive thru here so you have to get out of your car and walk inside. The workers are always nice and friendly. They have a few tables for sitting if you wish to hang out. I don't often go to Starbucks. I prefer to go to a local coffee place, but sometimes you just need some juice. Most of the coffee shops in town close early and on Sundays. This place is at least open. This week they started serving cold brew. I love cold brew. It is a lot less bitter.

Convenient and good variety. It's always clean and the coffee is divine. I definitely would…read morerecommend Starbucks any time. Peppermint Mocha Hot Chocolate is the way to go. This Starbucks doesn't have a drive-thru, it's located inside of Kroger. Has a selection of bakery and snack items as well. Generally I have always enjoyed Starbucks coffee and the Starbucks chain itself since I first started drinking coffee. The service is typically fast but friendly.

I frequently work in this area and stay in nearby hotels, so this is usually the Starbucks I visit…read morein the morning. While I normally go inside to pick up my order instead of using the drive-thru at Starbucks locations, this is one Starbucks where it's actually easier to use the drive-through than park and go inside. There are only five parking spaces and two of them are handicapped spots. The drive thru line never seems to be very long, at least at the times that I visit. Usually just one or two cars. Service is friendly and my drink is always prepared correctly.

I was greeted by four or five employees when I walked to the counter . The store itself at this…read moretime of the morning (7:05 am) was really clean . They are enforcing social distancing should you decide to sit down . Every other table has a sign on it that says "closed". Because no one else was sitting I had my pick of where I wanted to sit &wait for my appointment at the urgent care center . I would have sat out on the patio but it was raining & everything was wet. The only down fall is they only have one working bathroom as I'm writing this . The condiment area was clean but could have been stocked up slightly more . Now to get to the drink I got a non fat iced apple crisp caramel latte. I have to say it was pretty good ! All in all I'm pleased with my visit to this store .

When taking our order at the drive through, the child at the window was a little snippy when she…read moreasked me what I wanted. So when I told her what I wanted, she corrected me and made it what she wanted. I asked for a VENTI green tea matcha FRAPPE. She gave me an ICED green tea instead of a frappe and made it a TALL instead of a VENTI. Then proceeded to tell me at the window that they couldn't take tap to pay, instead of telling me at the speaker. The way she explained it to me was like she was talking to a 6 year old. When I went in to pay, her and another employee proceeded to make comments about me coming in to pay to each other. I have been coming to this Starbucks for about 8 years now, I've never been as disrespected as I was today. I will not be coming back any time soon. Needs new management and employees.

Heather is the best window person in town, just sayin'. On the ball every time. Even remembered my…read morespecial order by voice the other day.

The service was good . But when it come to My Carmel Maccito it was just like drinking half and…read morehalf . I could not taste the Carmel much less the vanilla , I would rather support local coffee shop instead of a franchise. For what it cost for Grande which is a medium . I rather go to Purdy's and get a large for what they charge. At least Purdy's know how to make a Carmel Maccito right . You can go to the other 2 Starbucks in town because they know what they are doing . But when comes to Starbucks in the Richmond Kroger they don't have the first clue . I will never buy from them again

I went to Starbucks a couple of days ago and wanted to share my experience. When we got there there…read morewas only one person working! She was making the drinks taking the orders and serving the customers! They were out of almost everything! Also the tables and counters were sticky! I got a sugar cookie latte decaf and almond milk . It had a lot of coffee on it and it just did not taste that good (my mom liked it) I just thought it had to much coffee In it so it was not that sweet and I like really sweet coffee. When I paid I paid with a gift card when I used it she said there was 3.44 left I thought she meant on the card but she did not. I walked over to the stand were I wait to get my drink but she did not make it. I apparently had 3.44 left to pay so she eventually told me and I paid the rest. This was a crazy experience.