I had a very disappointing experience as a new patient at this dental office. When I scheduled my…read moreappointment several months in advance, I was specifically told that my existing X-rays would be acceptable for my visit. However, after arriving for my appointment, I was informed that my X-rays were "not sufficient" and that the office would need to perform their own X-rays before treatment could continue. After speaking with the office manager, who explained that new X-rays were necessary for proper treatment, I agreed. Before the X-rays were taken, I requested a lead vest with a thyroid collar, which is standard safety practice in dental offices. The hygienist placed a vest on me, but I immediately noticed that it was damaged in several areas. The cracks and worn sections clearly compromised the integrity of the protective shielding. I politely expressed concern about the condition of the vest and requested a safe, undamaged replacement. I was then told that this was the only thyroid-collar vest they had available. I even asked whether two vests could be layered for additional protection and peace of mind, but instead of addressing my concerns professionally, the office ultimately wanted me to leave. As a patient, I do not believe it is unreasonable to expect basic radiation safety equipment to be maintained in proper condition. I also do not appreciate being told one thing before my appointment and then being pressured into additional imaging once I arrived. Overall, the experience left me feeling dismissed and uncomfortable rather than cared for as a patient.

The care was thorough, intentional, friendly, but not over the top. The hygenist actively engaged…read moreme in conversation about my concerns, pain, etc. It had a positive welcoming vibe.

I am a glutton for punishment I guess because I gave them another chance and took my kid back…read more Despite calling repeatedly over my bill, whenever I called the had only filed on their primary insurance and never their secondary. I set up monthly payments on THEIR site despite that. The company the monthly payments are done through showed me they paid them, and they are still harassing me over the bill that's been paid. They didn't apply it to my account. Just stay away. The billing issues with this place are a constant nightmare. I'm so close to filing a BBB complaint. It's been constant issues with billing.

The office staff and Dr. Johnson were very nice and professional. My daughter had a dental…read moreemergency, and they were nice enough to squeeze her in and fix the problem, and the doctor even called the next day to check on her. I definitely recommend this office.

Dr.Weiss is the greatest, however there is a Dentist that is there now Dr. Weaver but Overcharges…read moreand with Weiss no longer there very much the office is so different.I reported to my insurance company and they are investigating. He is such an asshole.

I am terrified of dentists, but this dentist and office are kind, friendly and caring. My office…read moreexperience was exceptional and outstanding. The ladies at the counter put me at ease. The dentist, dental hygienist, x-ray tech was wonderful and treated me with care, kindness and warmth. The music was a huge extr plus too..

This is the WORSE place I have ever gone to. I paid them over $1900 for dental work than they never…read morecompleted. I am still trying to get my money back. the office manager Regina keeps telling me I have a $210 credit. First of all, I do not want a credit, I want my money back since the work never got completed. The dentist was wonderful, but the staff is the worse. They never call back just keep leaving messages with no return call

1st off I hate dentists. They hurt and the modern corporate dental practice reminds me of a "buy…read morehere, pay here" used car lot. Sage in Vestavia is a breath of fresh air. Easy to set appointment process. When you arrive, a few forms and you are on your way to the back. Staff is amazing- totally focused on you health and comfort. Highly professional and proficient yet friendly and caring. The dentist, Dr. Shim one is now officially my dentist. Very thorough exam but what was great is the he explains the what and why. You will understand the priority and necessity of treatment. He spends the time to fully explain what is needed. You will meet the office manager Christine. The ultimate professional, she will explain the treatment plan and all costs involved and then she will go the extra mile to make sure you get the treatment you need. What is great is you don't feel like you are being oversold or being given treatments that only help the practice. You get the feeling you can trust her. Short story- Sage is my new dental practice as long as they keep their team intact

We just moved to Hoover a week ago and this was one of the first dentists that popped up on my…read moreGoogle search. Not going to lie, I partially chose to come here because they have a trendy waiting room. When I called, they were able to schedule me within a week, which is unheard of where we moved from! Usually dentists take 6 months to see people. I'm grateful they had room for us. I arrived with our 9 month old and was worried she would be crying throughout the cleaning, but she did great all thanks to the staff. Dental hygienists would pop by and say hi to my daughter, especially when she started getting fussy. One hygienist even brought her a child's toothbrush and this helped keep her entertained the majority of the appointment. My dental hygienist was very kind and bubbly and the doctor was very kind as well. Very grateful for a good experience! My only critique is that they need a changing table in the bathroom!

Lisa did a very thorough inspection and cleaning of my teeth highlighting potential problems that…read moreneeded correcting. Dr. Jordan did a fine follow-up examination and recommended a corrective procedure for one area.

I'm always excited to go to my dentist's office and see Dr. Marter. The staff is very professional…read moreand kind. Super easy location and you will be in and out in no time. The guys take really good care of me. I always appreciate their suggestions on my dental care so set an appointment today you will not be disappointed

This establishment is not very satisfactory. I choose to go there because it is within walking…read moredistance from my workplace. Their primary focus seems to be on profit rather than patient care. The dentist does not pay attention to your concerns and hurries you in and out. I believe this is a widespread issue in healthcare today. Consider visiting a non-corporate dentist. You will likely be more satisfied, as they genuinely care for their patients, unlike this facility. Last year, I had eight cavities filled by them, only to later see a new dentist who informed me that I had no cavities, and they had drilled into perfectly healthy teeth. I returned to discuss my TMJ issues, but she rushed me through the appointment. She mentioned sending me to physical therapy, but I expressed my preference for injections, to which she replied that she would refer me to a TMJ specialist. When I contacted them, I was told that Naos PT does not provide injections and does not accept my insurance, despite my dentist claiming otherwise. I have decided not to return to this place, and it frustrates me how little they seem to care.

Dr. Hughes is great and very knowledgeable He takes time to explain what's going on with your…read moredental health and whatever procedures he is performing or that need to be performed. He has very reasonable prices as well.

I so wanted to love this dentist! (It is close by my house so very convenient.... The dentist Dr…read moreJim was my dentist. I went to this location for crowns, cleanings, & cavities. I kept thinking that maybe Dr Jim was having a bad day,... I was hoping that my next visit would be a much better experience. Sadly, each time I was there, He lacked professionalism beyond words. There were times that as I'm getting worked on, he had the dental assistant in tears. She "wasn't holding the tools right", or he snapped at her for not being fast enough, & there were times he grabbed her hand aggressively to put the tool where he wanted it. It was very awkward witnessing this as I'm laying back in the dentist chair, all of this going on above me just inches from my face. Not to mention, feeling embarrassed for the dental assistant. The work I had done also had me returning after my new crown fell off after only a few days. I finally changed dentists and am so glad I did! I know that the dental assistant no longer works there and I pray that she is working elsewhere, where she is being respected and appreciated! THE WORST EXPERIENCE EVER!

I have been a patient at Inverness family dentistry for years. Recently , I needed a crown and I…read morehad to get a root canal prior, which used up the cap on my dental insurance. When I went back to Inverness to get my crown, they told me that I was now an uninsured patient. They bumped up the cost to get the crown by 45%. In addition, I have been noticing at Inverness of a reduction in quality of care and the response on this crown cost was unacceptable. I canceled all my appointments with Inverness and sought the care of another dentist who is using insured rates to charge me for my crown.

No one loves the dentist, but at this office the doctors and staff make it not terrible. Everyone…read moreis kind, and the doctors are very conservative on their treatment. Would recommend them to anyone.