Very upsetting. I gave my daughter a gift certificate for her birthday and she had an awful experience. The staff were extremely rude to her and did not give her the full amount that she should have. I will not be returning or recommending this place. It's a shame because she said the massage was good. I feel responsible since I gave her the gift card. read more

Terrible customer service no callbacks after physically stopping by 3x To deal with an 1 month expired $500 gift card we asked them to honor if we spent an additional 500. They never even called me back finally got a voicemail from who knows who stating their policy. This is the last I will ever go to should always be first read more

I received a wonderful opportunity to experience the Ramsey location last weekend. I was greeted by a great group of people and checked in seamlessly. Then the staff showed me the women's locker room, sauna, spa, and beverages. I had the best massage with a CBD add on. I felt relaxed and was able to feel my stress leave my body. After the massage I was taken to a refreshment room with tea snacks and water to hydrate with plush chairs. read more

Staff at check out desk very rude and had a hard time with my gift card, saying it had no balance and asking who bought it for ne.Facial aesthetician failed to inform me that the collogen mask she recommended was a $55 add on to my existing facial of $195. The shower stalls had drain clogs that caused a pool around my feet. Lockers and a toilet out of order. This place has gone downhill. Maybe Ramsey locatiin is still good. read more

Staff and managers so so rude. Used to come all the time but this place has gone so down hill. Will never go again

Service is always great when going to get my massage or facial. The atmosphere is very relaxing and calming.

Amazing. Thankfully we were able to book 10am massages for 2 people the day before. There are plenty of other options such as facials, nails, pedi, different kinds of massages. We weren't able to enjoy other amenities though since they were all booked for a Saturday. The staff were friendly and guided us every step of the way. The whole place is a confusing maze; we'd have been lost without them. We were led to the lockers first. Shoes, robes, and towels, and a locker were given. The lounge has a free snack bar. We were led to the massage rooms and it was heavenly for 50 min. We're led back to the lounge until we were ready to head back. The bathrooms have showers and vanities full of amenities. 2 people for 2 massages estimated a little under $400 - pricey but a nice experience overall. Would recommend and come back. read more

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Had a very nice experience here today with both the staff and clients. My Sis treated me to the 90 minute spa pedicure. This starts with choice of fabulous nail colors. You can upgrade to the fast drying enamels if you want for a fee. Followed bya relaxing soak, scrub , callus removal, 25 minutes of reflexology, and with a delightful Paraffin treatment finished under warm towels. I feel like I have the best painted toe nails ever! My pedicure was done by lovely Kelly. I will definitely return here again it was clean, sanitized and peaceful. The pedicures are done in a separate room from the nail salon. You are given a bottle of water and a couple of mints. A very comfortable massage chair and Zenful music. I totally recommend them! read more

The Fountain Spa - My pretty pedicure! - Day Spas Near Me - Hackensack, New Jersey

My sister and I were never given notification of the increase of prices until the day of our services the guest service rep whispered quietly there has been a slight increase we looked okay our voucher it was a $40.00 increase each I was very disappointed that the price was not crossed honored for the price the service was booked for (several weeks in advance it was booked) from my understanding the team just found out themselves and were instructed to inform the clients when they arrived. I am not blaming the messenger however, this is something the management team should have reached out to the clients to inform them. On Monday I reached out twice to speak to a manager. I never heard back my name and number was taken down and I also left a voice mail. Lack of communication between management and clients is very disappointing a phone call back from the management team would have been nice and appreciated . read more

A great, clean spa in Bergen County that has plenty of spa and salon services! So far I have only gone for a facial and absolutely loved it. I told the woman I worked with that my skin is super sensitive and she made sure to be very gentle on my skin. I saw great results after I went! I was a little jealous of the people getting multiple treatments so I treated myself to a spa package with facial, massage and pedicure included a few weeks from now. I can't wait to go back! read more

My deep tissue massage was nothing but oil rubbed on me probably less than 15 minutes. The masseuse was nice but she did not do her job and I am extremely disappointed for $175. This is outrageous. The front staff is rude young and could not be bothered honestly The place needs to be updated and they are way overpriced for what they offer better off going to one of the Korean spas that really do real deep tissue. I have been trying to contact the manager for three days to get a refund or some type of credit because I am absolutely so disgusted and disappointed about being ripped off. read more

I really like to come here and get facials and massages very clean and relaxing. Staff is very nice but a little expensive but sometimes us girls are worth it. read more

The Fountain Spa - Outside The Fountain - Day Spas Near Me - Hackensack, New Jersey

I had a wonderful experience at The Fountain Spa in Hackensack, NJ. This is one of their two locations. I had an amazing facial done by Judith, a wonderful and kind Dominican woman. She was informative, calming, and accommodating. She did a great extraction with no pain! The cleanliness, friendliness of staff, and services of this spa will definitely bring me back. read more

What an awesome pedicure! From the time I walked in to the time I left everyone was very friendly, even other customers. Not sure why others state that the front staff is rude, they weren't today! I had a gift certificate and decided to split it with my sister for her birthday. We did the 90 minute pedicure that was absolutely delightful. Your in this separate room that only has 4 chairs in it. Relaxing zen music playing. Valerie was my pedicurist. There was a wide selection of nail polishes to choose from. Valerie began the pedicure just like any other ones I have had, with cleaning the nails, trimming them, etc. I have a fungus big toe from trauma and she did a wonderful job on it! After the cleaning and trimming of the nails along with callous removal, she then did the foot scrub that felt so good. Then came the money! The massage! 25 minutes of reflexology. GLORIOUS!!! Then paraffin was put on under hot towels for 10 minutes! This felt so good! Cleaned up the nails a little more and applied the polish. It was such a nice relaxing, beautiful experience! Everything was very clean. They give you the buffer and emery board they used to take home or they toss it. I would definitely return and recommend to others! read more

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From the minute you walk in everyone was nice. My massage was awesome thank you Jill you did an excellent job. Jill was very nice made you fell very comfortable. Great asset to The Fountain Thank you Jill Sally read more

I have been going to The Fountain Spa for years. Recently there has been a management change. My wonderful masseuse remains, but I won't be back. The management team is focused on profit at the expense of customer service. They called me, not to remind me of my appointment, but to tell me that the price had gone up. When I arrived this morning, the first words out of the mouth of the receptionist were asking me if I knew that the price had gone up. There have done away with the brochures that describe the treatments and told me to go to their website. While one is at the spa, it's nice to peruse a brochure. Here's hoping that things improve. read more

Great massage with Angela and facial with Cheyenne. The Ramsey location is very nice and clean. The tranquility room wasn't that tranquil (loud talkers and the room could be updated) but didn't take away from the experience. read more

I enjoyed my facial, massage and whirlpool. It was clean, the employees were pleasant and prompt. After a while the whirlpool was just too hot but it was a great day, I felt amazing afterwards. read more

I have been getting services for many years. I booked a specific facial for each my daughter and myself...this was indicated on our ticket, along with the fact that I had booked the appointments. The esthetician recommended a completely different service to my daughter, for almost twice the expense, without consulting me! This is a bait and switch!! When I questioned this at checkout they said she was of age and had she had consented. Meanwhile, they never told her price disparity!! I asked to speak to a manager who was unavailable. I asked for a call, which I did not receive. I called the next day and late that day finally received a call back. Jovi offered me a small discount for a future service, which she never actually gave me. I also asked to speak with her boss and never received a follow up call. So incredibly disappointed in their customer service. I highly doubt I will return! read more

Its been awhile but always a great experience Efran did his wonders!! Thank you for a great massage. The room was set up just right. Music ..dim lights were great. Thanks again read more

Scheduled a gel manicure and a spa pedicure. Surprised to find out that the pedicure did not include a leg massage and would cost extra, still the pedicure itself was good. As for the manicure, the polish started chipping off my nails within days. read more

Very clean establishment. The spa has really thought about the details. This isn't just an in and out spa. Once you arrive for your appt.. you are greeted and provided with a robe and slippers. The changing rooms are clean. They provide towels, lockers, sauna, showers, hair shampoo, conditioners, body soap, and razors. In terms of the actual massage, it was okay. My masseuse was lovely! It just felt more like a good lathering of lotion than an actual massage. Maybe I reserved the wrong type of massage? And maybe I should have communicated more? Definitely left relaxed though. read more

If I could give this spa 0 stars I would. We went to get facials and had an awful experience with one of the technicians who was beyond rude, disrespectful and overall offensive. When reported to management, they informed us they would look into it. They took over 2 weeks to do so and after it all, did not compensate us in the slightest nor reprimand the employee. read more

A wonderful, clean getaway for an hour or two!! Every type of service is performed professionally and accurately!!

Nancy did my deep tissue and was wonderful, then took me to the tranquility room for some water and tea and told me about these great massaging balls, brought them to me and allowed me to use them until I left. She also made some great recommendations to me and was very friendly and engaged the entire time. I would specifically request her if you consider coming here for a massage. read more

My husband got me one of the spa packages for Christmas 2014. I only recently used it as I was pregnant at the time. The gift package included a 2 hour massage, an hour facial, spa lunch, and a manicure and pedicure. Which I upgraded to a gel mani. All of the staff that serviced me were wonderful and made the experience quite relaxing. I was literally there all day from 8:30 am to 2:30 pm. I do, however understand how other people felt like they were at a 'massage factory.' Everyone deserves a day at the spa a few times a year. Some of the woman waiting for services seemed stuck up and caddy and I actually heard two of them discussing the fact I used an area in the dressing room to use my breast pump. Which is absolutely embarrassing behavior on their part they should be ashamed of themselves. I was at the spa in the middle of the week, not during a busy weekend. read more

The Fountain Spa - Spa lunch. Salad with grilled chicken - Day Spas Near Me - Hackensack, New Jersey

Ridiculously overpriced, disappointing & not the spa it used to be. Embarrassed to have brought an out of town friend. 225.00 for a 50 minute facial that was basically a mini face vacuum. Will never go back. read more

customer service was awful! they charged us more than they told us when we made reservations (there were three of us) and they refused to honor the price they told us. they said there was a price increase two days earlier. all attempts to reach managers have been ignored. no one responded to the emails I was given by the front desk. very disappointed. Not acceptable for such a high class spa read more

Went to this location during Black Friday and the people working the front desk were rude and seemed like they don't like what they do. In that case get a new job. Won't be getting my business. If the front desk is rude can only imagine what goes on inside. read more

Don't buy there gift cards If you lose it they won't help you even though they keep a record of your purchase Horrible customer service. Stay away There's better out there read more

What can I say. There's a market for a spa inside Riverside Square Mall near all the upscale shops you can want. Only came because I was hired a considerate amount to offer me whatever service I wished. I opted for a manicure times 4 and a pedicure times 2. I'm not big on massages so I cannot comment. Pretentious and overpriced but hey, it's Riverside Square Mall and located in Hackensack. Enjoy treating yourself; you deserve it! read more

2nd time here. Always amazing and professional staff. I had a day a mom will love package and I was completely relaxed throughout the day after all the hours in there. Greatly recommend it read more

I tried the fountain Spa for the first with my husband for our anniversary. The place is nice but not fancy. we had a couple message and used the whirlpool for 30 min, the message was good but not professional, and you pay for 1 hour but they just work on you for 45 or 50 min. At the desk, they asked for gratuity for the masseuse which is normal but what was weird and in my opinion ver unprofessional is asking what for gratuity to the girl who filled the whirlpool!! My husband and I tried so many spas and messages in different countries where some were very luxurious, so I can't consider the fountain as a luxurious spa but their prices are definitely over priced. read more

I received a gift of a massage and facial. My Swedish massage was great. My facial was horrible. Not only was it so fast, but Angelica said I think we will do hydrofacial. I did not think twice since I specified while booking g please book me for the items from my gift certificate. When my facial was done and I went fro t to leave a tip the cashier advised I also had a $50 balance from the facial. How deceiving. Angelica did not advise she was charging me anything extra over what I was booked for. Shame on fountain spa for allowing this behavior at their establishment. read more

This was my 2nd time here! It was a great experience. We went on a gift certificate, for a rendezvous for two, which included the private whirlpool, and one hour hot towel, Swedish massage. The whirlpool, got us nice and relaxed. Then off to the couples massage. My husband had Roberta and I had Renato. It was great. The setting, the cleanliness of the whole spa! The lounges were very nice! read more

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My experience is based on customer service when I had to buy multiple gift cards. Dina helped me through the whole process and was very kind and cheerful. I purchased the gift cards with ease and even received a $60.00 voucher for the amount I spent! I am excited to come back and try the services so that I can update my experience! read more

I went to the Fountain in Hackensack. Everything is very clean, I absolutely love the beautiful relaxing smell when I walk in. The tranquility room is quiet and peaceful, love the teas and lemon water offered. Angela who escorted me in was so helpful and friendly. I have had facials with Kishma before and she is the BEST! I came out glowing as usual and looking years younger! A+++ read more

The nail tech, esthetician's and massage therapist are all amazing !!!!!!!! You can't go wrong with anyone. I have tried mostly everyone. Although, the customer service IS HORRIBLE . Spa director and her assistant (a nail tech) don't know anything about running a spa. If you can get in and out without a problem I recommend doing it but upper management should really do something about them. read more

Been a member for a few years now.. this location just gets better and better. Always clean, dependable staff.. my masseuse is fantastic, Joao. I can't rave about him enough! Never a bad experience here. read more

I just tried this location for the first time today. Everyone at the frowas extremely kind and helpful. I saw Justyna for a wax and she was outstanding. She put me totally at ease, was quick, and did a great job. Highly recommend! July 2019: Angelica is must-try for waxing. She's so attentive to detail but somehow causes minimal pain (some kind of magic perhaps?). She's also very personable and sweet. I've been nothing but lucky with my aesthicians at Fountain Spa. read more