Since I had a big birthday coming up, I decided to spoil myself. I made my reservation online but then had to return their call because they will take your credit card information over the phone to hold the reservation. Rescheduling the appointment wasn't an issue either (as I had a scheduling conflict come up). Be ready for a few confirmation texts and calls however. The day of, I called to see if I had to bring anything but nope, just yourself. The lady at check in was friendly, asked if I had a gift certificate, then if it was my birthday month. If it's your birthday month, you get 10% off your treatments for the day. Nice! I had ordered the Spa Harmony package $235, which comes with a private whirlpool bath, deluxe swedish massage, hydra memory facial, and paraffin treatment for your hands. Everyone was very friendly on the staff. The tranquility room is gorgeous and stocked with teas, iced tea, and water along with little snacks. However, some of the other patrons, even on a quiet Thursday afternoon, were a little loud. Not the Fountain's fault. A staff member was nice enough to offer a quieter sitting spot for me if I wanted it. The whirlpool bath was amazing. The room was so relaxing. At first, I thought 30 mins would take forever but as I sat there and finally relaxed, I never wanted to leave. The massage was so good. Every pain I had was gone! I almost proposed to my massage therapist he was so amazing. I think at points I dozed off and snored. It was that relaxing. I came out of the room feeling like I was in heaven. My body felt so good - which it hadn't in a long time. The facial was my first ever. She was very friendly and welcoming. She completely put me at ease. The extraction was a bit painful but well worth it. I wished the facial was after the massage though. Afterwards, I was told to relax enjoy my time. I sat in the tranquility room for a bit drinking some water. Then I went into the steam room - had it all to myself. When I checked out, the process was painless (though my bank account would say otherwise). And I walked out feeling amazing. I cannot wait to go back. My body felt so good afterwards. Yes the spot is a little pricey but I've been to other more affordable spas and they do not give you this high end of a treatment. I loved it and cannot wait to return again! read more

Updating my review because there is clearly a sign in the ladies lounge thats states if you show your yelp review you will receive 20 percent off your total. An african american lady who seemed to be a manager of some sort was pretty rude and bored to be working at check out and rudely stated that they needed a printed copy of my review. Needless to say just because she was rude I am downgrading my review. For an establishment of this kind they should hve better staff at check out and better managers who at least have some customer service! read more

I purchased Mother's day gift cards for my mother and Aunt so the sisters could enjoy a spa day together. Instead of enjoying a nice relaxing day both sisters who are senior citizens were ridiculed and humiliated by the receptionist at the Hackensack location. The receptionist rudely told them that there was no gift cards for them and repeatedly kept asking them to pay for their services. My mother tried to explain to her that I had purchased the gift cards over the phone. My mother had the order number, had the receptionist shown them the courtesy of believing them she could have easily resolved the issue. Instead she dragged it out and kept rolling her eyes at my mom and aunt. The issue was finally resolved after a phone call from me and the Hackensack location which handles gift cards. But a professional and courteous receptionist could have averted the whole nightmare. Last week when I called the Hackensack location a rude receptionist told me that gift cards were handled at the Ramsey location. I have to say the Ramsey location were very professional and courteous and helped me purchase the gift cards and assured me that they would be transferred to the Hackensack location. Again if the receptionist could have shown an ounce of professionalism and common decency my mother an aunty could have enjoyed their spa day instead of getting humimiated. Save your money and your dignity and go elsewhere. read more

My first visit, a friend took me for my Birthday. Yes, if you tell them it's your birthday and provide your drivers license they will give you a 10% discount. We booked hot stone massages and facials. I am pretty experienced with massages and facials, everywhere from beauty schools to high end resorts. The Tranquility Room does not match up to what I expected. As stated before grocery store mini muffins and water with a lemon thrown in. I expect better for the price. Others that I have gone to offered higher priced teas, water with cucumbers and strawberries etc and a more tranquil area to sit in. It's nothing but a holding area until they call your name and you really don't have time to relax unless you come 20 minutes earlier. The massage was decent, what i expect at resorts which are usually ho hum as I have a massage therapist on Broad Street, in Glen Rock who is a Rock Star. But this was a gift... so i relaxed and tried to appreciate the relaxation at least. The Massage rooms are also nothing to brag about for the price. I've experienced much nicer. Back to the Tranquility Room... my name gets called again for my facial which was very nice. They do add in the heated boots for your hands and feet with warm oils which is nice and unexpected. The facial i had was fine. We had ordered lunch so we were escorted back to the tranquility room in the back area to eat. I would have expected we would be eating in another room, but apparently it's not a big hit to eat there. So we sat with others while we ate our veggie chicken wraps which were adorned with some cheap tostitos and what tasted like a jarred guacamole and iced tea. We were then offered cookies and milk, the cookies were pretty gross and I"m certain pre-packaged. Again, I expect better. I can't confirm prices as someone else was treating me but I thought it was mediocre at best. For someone who does not like a real massage it's fine. If you need something "fixed" or worked on, perhaps the men are better? Will be going back to my massage therapist in Glen Rock. Yes, they do offer you a 20% discount if you come back with a printed out Yelp review. Here is the review, but I won't be going back unless someone else is paying. :) read more

The front desk was extremely condescending to me over the phone. It was my first time coming on a Sunday and I could not find an open entrance into the mall. Instead of giving me clear instructions, the woman I spoke with rolled her eyes about how lost I was and gave me extremely confusing directions. When I got there, after walking for half an hour around the entire mall, they refused to give me any service and blamed me for being late. Instead of getting the stress relief I signed up for, I got yelled at and given more stress. Do not come here, they are rude and have no compassion. read more

Just went for the Couple's Rendezvous package that I booked for my bf's birthday. Check in was easy and I pre-confirmed via text the day before. We got comfy robes as well as slippers. There were shower products (razors, shampoo, etc). Locker was spacious. Waiting room had fruit water, tea, and food. The private whirlpool was AMAZING. relaxing music and perfect jets and colored lights. Our massages were great. We had Christine and Kerry Ann. They were wonderful, super relaxing! Check out was also easy. Definitely hoping to get the chance to go back! read more

The Fountain Spa - Awaiting the whirlpool - Day Spas Near Me - Hackensack, New Jersey

This spa is nestled just inside the shops at riverside square mall. This spa is huge compared to ones that I have been to. From the reception desk all the way to the waiting are is beautifully crafted. I definitely walked in and said wow this is beautiful. The waiting area is equipped with a fairly large waiting area with an assortment of teas, infused water, fruits. The spa welcomes both men and women. The facial services were just to my liking . I walked out feeling refreshed and renewed. Ladies and even gentleman this spa might be a good location for little get together for special occasions. read more

The Fountain Spa - A definite must try - Day Spas Near Me - Hackensack, New Jersey

Let's start with the positives. I have been coming to this spa for 10 years, I have had different estheticians and the service is always great, I leave with a glowy face. Btw April is the best. Now let's talk about the negative part of this place, customer service is always bad. The front desk ladies are rude and not friendly, not willing to help and let me tell you, you can have the best facial and massage but if you aren't treated well from the start then its not worth it. I'm seriously thinking of not coming back again. read more

I was referred by a friend and am VERY VERY PICKY regarding my mani and pedis. I travel alot for work so I have been all over the US at different nail salons/spas. I am absolutely addicted to the Fountain Spa @ Riverside in Hackensack. My manicurist/pedicurist is Judy Baek and I get my massages from Virginia. I cannot explain how happy I am every time I leave that establishment. The atmosphere, professionalism, and overall experience continously exceeds all of my expectations. The receptionists are very knowledgable and can always give you recommendations if you need one. Go to Fountain Spa @ Riverside and you will never be disappointed!!! read more

I recently had a day at the Fountain Spa in Ramsey. It was definitely like dying and going to heaven. The setting is magical and so relaxing. Erica was my fantastic technician. Her gentle touch took so much of the tension of the Covid pandemic away. All the products used were amazing. I often have an allergic reaction to creams as I have very sensitive skin. Often times, the fragrances associated with the creams can be strong and unpleasant. Every one of the products used were a delight for the senses. The shop at the end of the day has all the special products used during the sessions. One thing I really appreciated was that no one pressured me into buying anything. At some spas, it really gets uncomfortable with the strong arming to buy the products. No pressure whatsoever at the Fountain. I treated a friend who is the care giver for someone who is critically ill. She so appreciated the day. It was a special renewal for her. Thanks to the Fountain for the renewal of two tired souls. I know from personal experience that the family who owns the Spa is generous to the community. Their employees have been there for many years. That comes through. It is a marvelous place. read more

Was so excited to go !! Little disappointed, I wanted somewhere to go and relax .. the waiting area beforE your massage was loud people talking and not zen at all ... I wanted a quiet space like most spas haVe ... the lady who massaged me , didn't quite maSage .. more like rubbing up and down for 40 min .. not sure what that was about .. she wanted to chit chat way too much .. wonT be coming back , if I am going to pay 120 for a massage I want it to be a relaxing experience not a loud super oily rubbing oNe read more

I had a facial in Hackensack and they did an extraction which left a scar on my cheek. I called a few days after the appointment to speak to the manager, but was told by the front desk staff that it was 'normal' and would go away. I called a few times again and left messages for the manager but never got a call back. It's been almost a year and the scar is still there. I finally spoke to a manager who said she would speak to the esthetician and follow up with me, but I never got a response back from her. Please avoid this place for facials! read more

TL;DR: waste of money Extremely disappointed in this place. For the amount of money ($145.60) spent on what was supposed to be a 60-minute massage, was a complete waste. Requested the massage to be focused on the lower back, and it wasn't even touched throughout the time. Speaking of, the massage was less than 40 minutes long. Why do you advertise for 60, when it's less than that? Your prices are way too high and I'll never recommend this place. We won't be coming back here ever again. read more

What a relaxing day at the fountain spa. The spa if beautiful and clean. The staff is super nice and accommodating. I enjoyed sipping tea in the relaxing tranquility room. I loved the Swedish massage. The pressure was perfect. My daughter received her very first facial. She enjoyed her treatment and offered many helpful tips to keep her skin clean. In addition she offered recommendations that will not cost us an arm and a leg. read more

My boyfriend got me a gift certificate for my birthday and i finally used it. I'll definitely go back. My facial was amazing. Massage and pedicure were great. The place was spotless. The whole staff was so welcoming from the time i walked into the door. I recommend the chicken salad sandwich. The private tub was one of my favorite parts. I want to go just for that alone. read more

The Fountain Spa - Day Spas Near Me - Hackensack, New Jersey

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My last 3 visits really haven't been up to par, today especially. I spoke to a manager after my deep tissue massage and she was nice but I was told the massage manager will be contacting me. My massage did not start on time and it ended early. Much of the time in the massage room was spent gathering whatever supplies were needed, not massaging me. I told her where my problem areas are and she seemed to spend the least amount of time on those areas. For what they advertise and nearly $200 on a 40 minute massage, they should do I better job. read more

Breakage model. Bait, switch. save $ and aggravation, stay away. And don't buy a membership here.

This massage was subpar to say the least. I'm almost 7 months pregnant and scheduled a prenatal massage. Well the masseuse clearly had no training in prenatal massages. I've been to prenatal massages in places that specialize on just that, and they do a wonderful job. This masseuse crystal was scared to rub my back, she was scared to even touch it. I'm 7 months pregnant, I'm here because my back is sore like the rest of the pregnant population! Hence why massages are so important. Well I got more oil than was needed, there was no finesse to her technique and she had me lay on my back for way too long. I'm pregnant, it's uncomfortable to be on my back, if anyone, a l masseuse would know that! This place has certainly declined for a "luxury spa" i do not recommend!!! read more

I am very disappointed in my experience at the fountain last week. The aesthetician was wonderful. However I paid $155 for only a 20 minute facial that was supposed to be 50 minutes. I was scheduled for an appointment at 10 o'clock. I arrived at the fashion center at 9:50. Upon my arrival several of the doors were locked to the mall. I parked underneath the sign that said the fountain spa only to find I was at the wrong end of the building. It took me over 10 minutes to get into the mall, where I had to go through Pottery Barn where I was stopped by a security guard asking why I was walking in the mall. Explained to him that I had an appointment at the fountain spa and he directed me in the right direction. Upon arrival to the fountain spot eight minutes late, I was told that it would be cutting into my time and I explained the situation and was told OK don't worry about it. I even said to them I will reschedule my appointment because of the unfortunate situation that was occurring and was reassured not to worry about it. I would get my for 50 minutes. I was put into a room to change into a robe with no explanation on where to go however, I did get a five minute tutorial on how to lock my stuff in a locker. Waited for another five minutes for my aesthetician to arrive. Once I sat down the chair it was 10:25 and by 10:46 I was done with the facial. Again, put in a lounge told to stay there, and nobody came back for 15 minutes. I then went back, dressed, tipped the aesthetician and left very very upset and aggravated. I will never go back there again. I was never told where to park, I was never told to arrive early, and I was never told if I was late that I would before fitting some of my time. This is just unacceptable. I thought the fountain was better than that. read more

I wish I could give this establishment no stars! I walked in to make an appointment and ask some questions. The girl at the desk was so rude and had an attitude! She obviously doesn't work on commission. I walked out and would never spend my hard earned money there. read more

Had a stretch session followed by a massage, facial, and manicure. Had a wonderful experience at this spa and would definitely come back. Service was excellent and everyone was very accommodating. read more

I had spa services today and although my esthetician and masseuse were 100%. The overall spa experience was pitiful to say the least. Firstly after making three calls to sure up my appointments not once was I told the spa was not fully opened. So I took off a half day work and was not able to shower. Secondly I had to carry my belongings throughout and REDRESS between services. At the very least a tote bag and disposable robe would have been expected from a spa of your price point and notoriety. I basically, paid day spa prices for a hand and stone experience. No Thank You. If this your answer for the future, you are very short sighted. Today's experience would have been the equivalent of going to operating room and the doctor telling you the surgery must be done without anesthesia. You should consider temporarily marketing yourselves as a day spa or at the very least make sure returning customer know that they are paying day spa prices for drop in spa service experience. I do wish to have a return call. Thank you. (sent this to the spa on 11/12/2020- to date I have not heard back from them. read more

I would not give this place a single star if I could; discrimination and humiliation is just the start. My lovely cousin who lives out in Albuquerque, NM treated both her mom and my mom (sisters) to a Mother's Day treat - a day of relaxation and tranquility while getting the works. My cousin had purchased the spa treatment on-line and gave the confirmation code to the moms. Upon entering Fountain Spa at Riverside Mall in Hackensack on 5/11 - my aunt spoke to the abrupt and rude receptionist regarding their package; the receptionist in a very disgusting manner humiliated both my mom and aunt and said, we have no appointments scheduled and that they would have to make an appointment and then pay for the package. My aunt tried to explain that this was a package her daughter purchased and she had the confirmation code but the receptionist refused and instead belittled both sisters as if they were trying to get a free spa treatment. To the receptionists surprise the package was paid for but the appointment was accidentally sent to the other Fountain Spa's location in Ramsey NJ. A simple validation the receptionist could have made if she did her job and listened. Both sisters are seniors and use a cane to walk - this was almost amusing to the receptionist as she showed "0" empathy nor care for the sisters - she was focused on how to get them out of the spa. The Ramsey location were great and provided all the information so that this nightmare of a situation could end. After all this, the receptionist had the audacity to demand a $40 tip for each treatment - my aunt happily obliged and had her daughter provide the credit card info over the phone. Both sisters enjoyed the treatment and held the staff to high regard but the troubling events that unfolded, shadowed their experience. This was not how we wanted to treat our mothers to a Mother's Day surprise spa - both feel humiliated and discriminated and probably will never step into a spa again . But because they are mothers and have gentle values and compassion, they are willing to forgive her immaturity and lack of... but we don't; the receptionist needs to be held responsible for her actions... read more

Went to get a haircut upon reopening during Covid-19. The haircut was great as always, service was also great. But they didn't follow the Covid-19 regulations that they clearly posted on their front window and on a free standing sign. No one was taking temperatures or asking me any questions about my health. To add to this, they gave me a "goody bag" with some little snacks and a legal form to sign, excusing The Fountain from any liability, just incase I contract Covid-19 while there. I'm told that there is hand sanitizer in the bag (the most import gift) but there was none. If The Fountain isn't going to follow their own rules, what's the point of any of it? read more

Convenient, clean and pleasant The staff is very attentive and friendly. I always enjoy my treatment. read more

They are amazing! I always feel well treated, relaxed and the place is very clean. I've done couples massages and whirlpool and took a group of employees also, we've always had a good experience. read more

The treatments were great!!!! Lulu was my nail tech and she was meticulous and extremely thorough. Efren did my Swedish massage and he was FANTASTIC!!!! Great pressure!!!! Nice hands!!!! I left completely relaxed until I went i to the ladies lounge and saw that they do not clean the showers between uses. The steam room had a moldy smell which turned me off making me wonder when that was cleaned last. The tranquility room was filthy under the tea and water bar. Needed a vacuum. The waterfall needed some windex! Overall my experience was pleasant but the details matter!!!! The techs were professional and thorough! That would be the reason to visit!!!! Otherwise...... read more

Don't waste your money. My husband and I went for massages for our anniversary. I had the 110 minute massage and he had the 50 minute. Where to start? My massage therapist was terrible. Not just "not good", he was unknowledgeable and did some things that could have seriously injured me. #1- he massaged my eyes. Meaning pushed down on my closed lids. It was strange, uncomfortable and actually scary because it really started to hurt. #2- He "massaged" my knee caps - of course I tensed up because when you push down on someone's knee caps, not only does it not feel good, it's very stupid thing to do as you can injure that person severely. #3- Even after I told him certain things that I like and don't like, nothing changed. #4- When he was massaging at the end of his massage stroke he would pinch. I'm being very detailed because I want you to understand this is not about me, I have probably had over 100 massages in my life. Some of them amazing, some just OK. This was the worst!!! Now I would've given them two stars or even three if they had responded appropriately. If you can actually believe this, when I spoke to the manager, she said "hold on -let me go get him". You heard me- she wanted me to have a discussion with the massage therapist. I explained to her that is not how you handle these types of situations. This isn't a discussion or something to work out. I am the customer and I was dissatisfied with the service. I was so shocked when she said that and realized at that point that I was not dealing with a professional company. The woman next to her I think almost lost her lunch when she heard this manager wanted to go get the massage therapist to "discuss it". I told her that is not the appropriate thing to do. I'm giving you feedback and if you'd like to speak to him after I leave that is how these things get handled. Then she tried accusing me of being an inexperienced person to receive massages... I'm not even sure what that would prove but she became very condescending like I didn't know what to expect from a massage. To top it all off, when I went to pay, they offered nothing. In business -if something goes terribly wrong and you pay this much money (obviously this was very expensive) you would take off a percentage. They offered ABSOLUTELY ZERO. Not a discount off of this, not a discount off of the future with a different person. NOTHING. I am shocked that this business is even still running. To me that is customer service 101. Not to mention the fact that my husband also did not like his massage AT ALL. I'm not sure if these are actual massage therapist because from what my husband said and from my experience, it seemed like they just did not know what they were doing. Even the simple things like where to put the towel. He had it so that he was barely massaging half of my leg. Everything about massage seemed really amateur. Not to mention, the "relaxation room"... I'm not sure what is relaxing about having bright lights in a room full of chairs?? Save your money, go somewhere else or just go out to dinner. This place is not worth it. read more

I enjoy coming to the Fountain, you always received the royal treatment as soon as you walk through the doors. Always quiet, clean and professional. I enjoy sitting the Tranquility Room before my services as its a nice way to relax and decompress before a massage, facial, etc. I will be coming back again and again. read more

Husband attempted to surprise me with a gift cert. for a mom-to-be spa day and mistakenly provided an incorrect credit card number. He is out of the country and had given my contact information. I get a call at 8:45pm on a Thursday stating "rep name" were looking for "husband's name" and stated they needed a new card number - from ME. As it was suppose to be a surprise, I didn't know anything about it and instructed the caller to cancel the order or email my husband for a corrected card number (spam anyone?). About a week later I receive the gift certificate in the mail and figured they had contacted my husband and resolved the payment question so, I proceed to schedule an appointment; which required a card number despite having a gift cert. Upon arriving, I check in and hand the front desk my gift cert for a full spa day; they instruct me that someone would get me for the massage. After an OK massage, the front desk woman and a manager pull me out of the "relaxation room" to tell me there was no actual money on the gift certificate and recapped the phone call where I told their rep to cancel the order or email my husband - so I would have to pay for the entire service. I got dressed and at check out informed them that I would not be completing the full spa day as this business method was completely inappropriate, deceiving, and predatory due to the following: 1. they should NEVER have sent out a gift cert. advising a service was already paid for when it wasn't; 2. they could have confirmed the gift cert. was valid when I scheduled the appointment as there's an ID number on each one; or 3. they should have confirmed the gift cert. was valid when I checked in and before I began the service. Rather than offer a simple apology, the same woman was checking me out at the front desk and advised she would not "charge me for the full spa day" but is suppose to, as if she was doing me a favor and refused to apologize or take any responsibility for what was clearly their error. If the staff had an ounce of professionalism during ANY step in this process, we could've avoided wasting everyone's time and having me unnecessarily drive 30 minutes at 8 months pregnant for completely unacceptable customer service. read more

Horrible experience, rude, awful and painful. Tech was in a bad mood which made me feel uncomfortable, didn't get even the 50 min, tried to talk to manager, she's been on the phone over 24 hours now (Rachel) been going there since it opened. They don't care, wouldn't go back gave my gift certificates away going to see a lawyer. Jackie was the technician bad attitude. Pretty sure she was rough on purpose. Cranky. Very irritated. Lucky if I got 40 min. I was actually ready to leave after she first cane in, should have. Prices went up, booked pedicure to but they lost the reservation for me and my daughter. read more

The check in was easy and I used a city certificate from my phone. I had a vitamin C facial from April and it was great. My skin was smooth for weeks. read more

Went here a few times for a spray tan and each time I went the tan was better than the last. I had a few trials before my wedding day to make sure it would look perfect for the wedding day. The first time was great overall, but a little uneven in my neck area where I have creases yet every time after that, it was perfect. The color is never orange, but a nice brown tint. The only reason I'm giving 4 instead of 5 stars is that the experience was inconsistent from my first one compared to my third one probably due to who was doing the spraying or the color shade used. Overall though it's been a positive experience and the tan looked great for my wedding! read more

I scheduled a facial and massage. Due to the weather it was rescheduled. Three individuals from the spa called me to make sure my facial and massage were rescheduled. I went in at the rescheduled time. I was taken to the "tranquility room" and waited for my facial. No one came to get me. After one hour and 45 minutes, I call the front desk and am told they didn't have me on the schedule. When I went through the lobby, I was given a complimentary 2 oz. bottle of body lotion, for my trouble. That didn't even pay for my gasoline.... This was The Fountain at Riverside Shops.... My business didn't mean anything to this location. I can spend my money somewhere else. read more

This organization is composed of utter liars! They misrepresented their treatments which could have impacted health issues severely. When questioned, each staff member lied and denied everything I was previously told by MANAGEMENT! This is not a first rate spa by any means. Also, the facility looked a bit unclean and worn. They do not meet the hygiene standards they purport to hold. Again, the staff is composed of manipulative women who outright lie. This is an insult to any prospective customer. I am spreading the word about this negative experience and the lying I experienced. Also, a staff member decided to harrass me on my cell phone after my experience. read more

I understand now how The Fountain Spa had only 3.5 stars. I went for a massage today, thinking it would be a nice indulgence before heading back to work after the holiday weekend. I was really disappointed. I was disappointed about several things. First, when I called to book my appointment, I wasn't sure which type of massage I wanted. They said I could let them know when I got there. The booked me for a full body massage and said I could upgrade later. I had decided on the aromatherapy massage. I told the woman who checked me in and she said "you can discuss it with your therapist and he will decide what works best for your body and your unique situation". Exactly how would "he" know this, given "he" was a "she" and I'd never met this person before? I could have booked the aromatherapy when I called originally and I would not need to defer to the wisdom of my yet-unknown therapist. Secondly, the Relaxation Room seemed to be poorly equipped. They did not have the normal nice teas and the treats seemed very common. It's not what I am used to there. Not like it's a big deal, but, the Fountain Spa is not cheap and, for the price, I expect the luxury. Finally, the massage was really nothing special at all. Thank goodness I upgraded to the aromatherapy massage. Yes, I did not do deep tissues, but I get WAY deeper massages from the massage therapist that comes weekly to my office. Yes, getting a massage in an unused office between meetings on a crazy business day may not compare to the surroundings found in a day spa, but the massage is definitely superior. I think what I've learned from this lack-luster massage is to always book with a male therapist. With a male therapist, I think you get a much firmer massage without having to specify deep tissue. Okay, I didn't want to leave bruised, but, it would be nice if the therapist cold sense where I am tight and spend a bit more focus on those muscles. I may go back, but I'll also be researching other quality spas in the area. For the price, you an get a much better massage. I don't mind giving up a bit for the luxurious experience, but this was definitely a compromise. :( read more

I heard about The Fountain Spa from a radio ad and thought I'd check out the site. From the get-go the prices for each body treatment jumped right out, but the euphoric descriptions of each spa service seemingly make you think that they're worth ~$100. I made an appointment for the Dead Sea Paraffin Wrap. This was the first time I've tried anything like it and thought it'd be a relaxing treat for my skin and for myself. I left this spa feeling more self-conscious and stressed out than going in. Once I dressed in my robe, the woman giving me the massage walked in and was rather passive-aggressive. She asked why I was not already laying on my stomach face down adding "haven't you done something like this before"? After a few minutes of trying to let that comment go, she continued saying that I should stop wearing lip gloss and use a different cover-up. I let it go because I knew how much I was paying for my upcoming experience and wanted to enjoy it as much as I could. I honestly felt like I would've had much better results had I exfoliated my skin and wrapped myself in plastic wrap for a few minutes at home. I would've saved over $100 including tip, gas money, time, and nerves. read more

Now before you negate my review because of the star rating read the why... I've been to plenty of Spa's in the city, around the country and NJ. This one is high end in that they have a nice place, robes, lots of oils and stuff to buy. From an aesthetic point of view it's 5 stars. Equinox up on Rt. 17 has a similar situation however here's the difference. First they tell you it's an hour message. In fact it's not. It was 47 minutes. The website says an hour and when you're greeted they say it's hour. When I left and paid I asked about why it was less than an hour and was told, "It's hands on for 50 minutes". I didn't press since there is no point to that. I respond with my wallet and word of mouth. Keep in mind they do not tell you this upfront anywhere I could see or what I was told. The masseuse never asked me what I wanted. She told me she's doing a Swedish message. They have a list of what's available but no one even asked me what I wanted or the choices available. When I was on the phone they told they have a steam room in the mens locker room to use and showers. I asked if they have a jacuzzi and I was told it was $20 charge to use it. Extra special oil, that's $10. The Mens locker room has a grand total of One shower. So you have guys standing around waiting to wash off the oil after the message with one tiny bench to sit down on. Not exactly a comfortable situation naked in a robe full of oil. Here's the thing-Most Spa's or gyms like Equinox that are high end don't change anything extra to use anything in facility when going for a message. $20 for a Jacuzzi? Insane in my opinion. No interest by anyone in what I actually wanted. The whole purpose of this owner is getting you in, getting you out and getting paid. I did get a cup of water though. No charge. One shower and a tiny bench in the locker room is ridiculous. All this and they charge $105. Business owners that conduct themselves this way are not to be trusted or patronized. I would call them predatory. I've gotten better messages at S&L on Main Street in Fort Lee for $70. They do one hour body and then an hour foot. $25 tip and there's your $105. You always get what you pay for. Not a fancy place but a very good message and honest. I'm happy to give them my business and recommend them. Any of these Spa's (besides Fountain) are up front with their time and honest. If they said it's 50 minutes for $105 I have no problem. Look on their website, no mention of this "Hands on 50 minutes" invention at checkout. The don't mention it at any point. I had to ask. This place is nickel and diming their customers to death. They lie about the time you get. I say you got me once and I'll make sure never to return. Chances are they treat their employees this way too. The message itself was ok but not anything I would return for or refer anyone here. It was nice of her to tell me what I was going to get instead of asking what I'd like. The two stars are since it's a nice facility and nothing else. read more

I have been here on three occasions. Once I did the private whirlpool bath which was so relaxing! I had the pearl ritual facial which was a complete waste of time. It didn't even look like I had a facial. Powder was simply rubbed on my face -- no exfoliation, no steam. I can't blame them though. I chose the facial and I read the description. I would not choose it again. I recently had a Rebalancing Facial and that was very good and more in line with what I expect a facial should be. My skin looked great even a week later. I had a pedicure and so did my mother and neither of us were pleased. I get a much better pedicure in my town for less than half the money. For such an upscale place, we were expecting a better foot massage, a hot towel on our feet and legs and more time spent on cleaning our cuticles. Christine Valmy Spa does a MUCH better pedicure. On my second and third trips, I had the Well Being Massage which is a blend of Swedish, Reflexology and Shiatsu. That was heavenly. It wasn't as gentle as a Swedish which is exactly what I was looking for. I wanted a more intense massage with greater pressure but not as painful as a Deep Tissue. This was perfection. I would go back for the Well Being Massage and the whirlpool tub. The facility itself is immaculate, well-kept, etc. The waiting area between services has tea, cookies and light snacks. Very nice place but your experience will depend heavily on what services you have and who your technician is. read more

So I went here with my mother in law, met her for a pedicure... she got me the 'mommy to be' pedicure for $55. The pedicure was really nice, the girl was awesome HOWEVER $55 waaaaaay too steep. Nothing 'extravagant' was done beyond what I had done at my previous pedicure. No special/extra massaging beyond normal pedicure. Don't get me wrong - I loved every minute of Lisa's (?) gracious hands working my calves... but 55 bucks? Way too pricey for me. The place is nice, definitely froo froo, great for special events. Otherwise, probably won't return. A 'richie's' place for maintenance, most-def. read more