Beyond grateful for this amazing Sanctuary started by Isabell. Her devotion and love for all of…read morethese special animals is truly inspiring I happened to come across her website after searching for a new cat or kitten for quite a long time. Then I saw Sidney's little face and fell in love. When I arrived to meet her my heart fell again for her Sister, London. They are two of the sweetest little Souls. We have 2 older dogs and after 3 weeks... they are finally comfortable and playing now. Thank you Isabell

I called several kitten/cat animal sanctuaries, Paw Parent was the only one to call me back. I was…read moreblessed they just had an adoption and the room for the cats would be ready in 3 days. The mom was a stray, she had 4 kittens in a neighbor's garage. I brought all 5 to my home and kept them until the time came to bring them to Paw Parent in West Lancaster. I come to visit them every Monday. The cats are now spayed and ready for adoption. The owner and her help work so hard keeping all of the dogs and cats feed and happy. They need volunteers to keep the work load down. They really care about these animals. So sad very few people will adopt a BIG DOG.

Let's start by saying how awesome the girls at the front were. Especially Kelly and Cheryl. You can…read moretell there heart was with the animals finding good homes. They truly love helping the animals and it shows. All of the gentleman that we're working with the dogs outside were extremely helpful in helping me find and do meet and greets with the animals. I also met Nelson the lead at the shelter and he was an absolute doll. You can tell his heart is with the shelter and the animals. The shelter itself was massive and sooo many dogs that need to be saved. With all that being said you have to have one bad apple in the bunch and that was sergeant Matthew ( can't remember his last name but it was long) let's just say that was my only negative thing to say about this pound. I had an interaction with him that was unfortunately very unpleasant. Field sergeant Matthew was rude and came across as belittling and passive-aggressive during our conversation. Instead of being helpful or respectful, the tone felt dismissive and unprofessional. I truly support the mission of this pound and the work they do for animals, which is why the interaction was so disappointing. I hope management encourages better communication so visitors and adopters feel respected and leave with adopting a pet and not with a bad taste in there mouth. I would 1,000 times over and over recommend this shelter. They are high kill shelter but it's not the shelter's fault it's the people in the community that do not spay and neuter and treat their animals The way they should be treated. Thank you again to the staff that made it a pleasant visit and helped me find the newest addition to the family.

I brought a stray dog into this shelter because I genuinely thought it was the right thing to do,…read moreand the entire experience turned into something upsetting and disappointing. Before coming in, I took the time to ask around to see if the dog belonged to anyone. No one recognized her. She was hiding when I found her, which already told me she was scared. I still brought her in hoping she would be safe and cared for. When I arrived at the shelter, I stood waiting at the front while the woman at the desk was on her phone. There was no clear direction or sense of urgency. I was eventually told someone would come help me, but the initial interaction already felt unprofessional and unwelcoming. When a staff member finally came out, she began scanning the dog for a microchip. During that process, the dog who was clearly frightened!!! bit her. Instead of handling the situation calmly and professionally, everything immediately turned chaotic. The dog ran, and in that moment, I instinctively called out "Bella," which is the name my son had given her while we had her. The staff member then aggressively questioned me, asking "IS THAT YOUR DOG?" in a way that felt accusatory. I explained that she was not my dog and that my son had simply named her, but I was still met with attitude. Meanwhile, my cousin who had been in the car, ran over to help after seeing the dog loose. She is not trained staff, yet she ended up being the one to physically grab the dog while multiple employees stood around watching. One employee even said something along the lines of "if the dog is comfortable, let her grab it," which was extremely concerning. Why are untrained people being expected to handle a scared animal in a situation like that? Once the dog was secured, the way she was handled was very upsetting to watch. The leash was pulled so tightly that it looked like she was being choked. The dog was clearly terrified!!!! so much so that she urinated and defecated on herself in that moment. Seeing an already scared animal be handled like that was honestly heartbreaking. I understand that working with stray animals is unpredictable and that bites can happen. However, that is part of the job, and it does not justify taking frustration out on the public or mishandling a frightened animal. What should have been a simple intake turned into a stressful, disorganized situation where there was a lack of professionalism, communication, and compassion. I came in trying to help, and instead left feeling blamed and disturbed by what I witnessed. People who bring in stray animals are doing the community a service. They should be met with guidance, professionalism, and care ! not confusion, hostility, and poor handling of animals. I truly hope this shelter improves both its staff training and the way situations like this are managed, for the sake of both the animals and the people trying to help them.

Went here after leaving the Lancaster Shelter. This place is very modern and clean and the workers…read moreare friendly and transparent about the behaviors of the animals there (it helped me to eliminate some animals I came to meet from my list). Met a couple of dogs but did not meet the one sadly. 3 stars because the layout of the place is strange. Some animals you can view right away in their cage/kennel, but many you can only see by having someone get the animal out for you. Just adds more time.

This is no shelter, it is a hell hole for animals. I wanted to adopt a dog I saw posted online and…read morethey killed her before I got a chance to do it. The dog had only been in their "care" for a week or so. She was not given a chance, her and her three siblings were killed. Cold, heartless and evil. Now I'm left feeling guilty for not getting there in time. At minimum they should have been given SEVERAL MONTHS to be adopted, not several days!! Insane and immoral.

I purchased my baby from there in Oct 2017. We love our girl, she's absolutely the sweetest and she…read morebecame part of our family. Out of the blue in December, she became paraplegic and we had to have same day surgery to give her a chance to walk again. It's a $9600 surgery. Luckily she walked again after full on rehabilitation. But she injured herself again 5 months later. This is our first dog and I had no idea this breed has 1 chance out of 4 to get diagnosed with IVDD around the age of 4. I reached out to the breeder to get an idea if that was running in her family line and to let other families know that my dog had the issue so they can be proactive about it, most likely people who purchased a puppy from that litter has a much higher risk as it's genetic. Other people are going to run into the same issue, cost and major stress. They replied saying her parents were happy and healthy. No support whatsoever. This is a huge deal in my opinion and they aren't taking this seriously. I don't think I'm an isolated case. Anyone with a mini should take pet insurance at the very least we should have more information on IVDD from the breeder so we can be informed on the signs. If you don't get surgery within 24 hours, your dog will most likely be paralyzed. After surgery, she had to be 100% crated with strict instructions to manage pain with meds 3 times/day with food that we had to spoon feed. We were carrying her and holding her body trying to make her go potty. We had to have someone at the house 24/7 to ensure she's taken care of. Super long journey to get her back and she just injured herself again. Not as bad as she's walking still but it might be another episode of IVDD located elsewhere. I can't stress enough that the initial investment to get a puppy is just that.

I have the best doxie ever So happy with him. I wanted a short hair red as a puppy he was darling…read moreand heathy As a teen ager he is great

Went in to get some specialized food for my dog and the staff there was so helpful and nice, they…read moreeven gave me a free dried chicken neck for my pup. They have a lot of premium, high quality food, snacks and toys. Definitely a place to go if you want to be extra mindful when it comes to pet care.

Amazing staff and such a great array of natural products. Staff very knowledgeable and helped me…read moreselect the best products for my pets needs. Will continue to shop here.

Any person that takes time out of a their life to help animals is automatically superior to other…read morehuman beings in my book, thank you Jaime & Elizabeth, that is why I give 5 stars. There is however a caveat... when I met this rescue the person that gives their whole HEART and TIME to giving dogs a new life was jeopardizing the whole rescue outfit. How? By having her own dogs there, one of which is known to bite. In an OPEN enclosure. IF one of your dogs bites, have a sign up AND enclose the space! I'm sure time was an issue in setting up this display of beautiful dogs in need but DO NOT chastise dog lovers for trying to pet YOUR dogs that are in an OPEN enclosure. No one will ever negate you for bringing your own beautiful babies but for damn sure we're going to be pissed when you tell us not to pet dogs in an open enclosure at an adoption event. More importantly your rescue could be brought down in a split second by a litigious person who gets bit by an inviting OPEN corral of YOUR beautiful dogs. We in CO are used to very open dog lovers, but we are being populated by a different breed of humans; one person gets bit or forbid their child gets bit and your whole rescue could be brought down in a split second. If you ever need a pro-bono counsel to help you carry on your beautiful endeavours please respond to this review and I will find you one. I would rather not have to think this way but it is a fact of the world we live in. Your efforts as a rescue organization are superb, protect that effort with every avenue you have. Sincerely - a true dog lover.

Been in touch, application went well, everything sounded promising. Home visit had to be made,…read morebecause I was a little father than usual and due to her schedule conflicts beyond out of my control, Joy decided to adopt the pup to someone else without giving me a chance. I even changed my schedule to accommodate Joy's schedule. It's been months, but I think about the pup a lot. It really broke my heart and still not ready to look again.

Coming here to get a second opinion has probably extended our dog's life, or at least improved its…read morequality. We'd had a big blood panel run by our previous vet to monitor an ongoing issue, and also to see what else might be going on, because we could tell that something was off. Previous vet said everything was within normal range. Well, no. Dr. Burch looked at the test results for a minute and spotted a value that was very not normal. Now we have a way to follow up and provide our girl with care, and our family is grateful.

On June 2, 2026, I requested email copies of the lab results for our female cat, Goldie. We paid…read more$200 for these tests and urgently need them to compare against current labs, as Goldie is very sick with FeLV and time is of the essence. After a full week passed with zero response to my email, I called the office. The receptionist informed me that the doctor had to approve the release of the reports, but promised she would follow up and someone would get back to me. It has now been three weeks since my original request, and I have still heard absolutely nothing. Withholding medical records that a client has paid for--especially when dealing with a critically ill pet--is unprofessional and deeply disappointing. We trusted AV Animal Hospital with Goldie's care, but their complete lack of follow-through and communication during a stressful time is completely unacceptable. I would think twice before bringing a sick pet here if you expect timely access to their medical history.