I brought a stray dog into this shelter because I genuinely thought it was the right thing to do,…read moreand the entire experience turned into something upsetting and disappointing. Before coming in, I took the time to ask around to see if the dog belonged to anyone. No one recognized her. She was hiding when I found her, which already told me she was scared. I still brought her in hoping she would be safe and cared for. When I arrived at the shelter, I stood waiting at the front while the woman at the desk was on her phone. There was no clear direction or sense of urgency. I was eventually told someone would come help me, but the initial interaction already felt unprofessional and unwelcoming. When a staff member finally came out, she began scanning the dog for a microchip. During that process, the dog who was clearly frightened!!! bit her. Instead of handling the situation calmly and professionally, everything immediately turned chaotic. The dog ran, and in that moment, I instinctively called out "Bella," which is the name my son had given her while we had her. The staff member then aggressively questioned me, asking "IS THAT YOUR DOG?" in a way that felt accusatory. I explained that she was not my dog and that my son had simply named her, but I was still met with attitude. Meanwhile, my cousin who had been in the car, ran over to help after seeing the dog loose. She is not trained staff, yet she ended up being the one to physically grab the dog while multiple employees stood around watching. One employee even said something along the lines of "if the dog is comfortable, let her grab it," which was extremely concerning. Why are untrained people being expected to handle a scared animal in a situation like that? Once the dog was secured, the way she was handled was very upsetting to watch. The leash was pulled so tightly that it looked like she was being choked. The dog was clearly terrified!!!! so much so that she urinated and defecated on herself in that moment. Seeing an already scared animal be handled like that was honestly heartbreaking. I understand that working with stray animals is unpredictable and that bites can happen. However, that is part of the job, and it does not justify taking frustration out on the public or mishandling a frightened animal. What should have been a simple intake turned into a stressful, disorganized situation where there was a lack of professionalism, communication, and compassion. I came in trying to help, and instead left feeling blamed and disturbed by what I witnessed. People who bring in stray animals are doing the community a service. They should be met with guidance, professionalism, and care ! not confusion, hostility, and poor handling of animals. I truly hope this shelter improves both its staff training and the way situations like this are managed, for the sake of both the animals and the people trying to help them.

Let's start by saying how awesome the girls at the front were. Especially Kelly and Cheryl. You can…read moretell there heart was with the animals finding good homes. They truly love helping the animals and it shows. All of the gentleman that we're working with the dogs outside were extremely helpful in helping me find and do meet and greets with the animals. I also met Nelson the lead at the shelter and he was an absolute doll. You can tell his heart is with the shelter and the animals. The shelter itself was massive and sooo many dogs that need to be saved. With all that being said you have to have one bad apple in the bunch and that was sergeant Matthew ( can't remember his last name but it was long) let's just say that was my only negative thing to say about this pound. I had an interaction with him that was unfortunately very unpleasant. Field sergeant Matthew was rude and came across as belittling and passive-aggressive during our conversation. Instead of being helpful or respectful, the tone felt dismissive and unprofessional. I truly support the mission of this pound and the work they do for animals, which is why the interaction was so disappointing. I hope management encourages better communication so visitors and adopters feel respected and leave with adopting a pet and not with a bad taste in there mouth. I would 1,000 times over and over recommend this shelter. They are high kill shelter but it's not the shelter's fault it's the people in the community that do not spay and neuter and treat their animals The way they should be treated. Thank you again to the staff that made it a pleasant visit and helped me find the newest addition to the family.

This is no shelter, it is a hell hole for animals. I wanted to adopt a dog I saw posted online and…read morethey killed her before I got a chance to do it. The dog had only been in their "care" for a week or so. She was not given a chance, her and her three siblings were killed. Cold, heartless and evil. Now I'm left feeling guilty for not getting there in time. At minimum they should have been given SEVERAL MONTHS to be adopted, not several days!! Insane and immoral.

I would like to put out an excellent review for Shannon Callison, it was my first time at the…read morePalmdale shelter, Shannon helped me with my adoption and pick up, she was professional, courteous and an absolute pleasure. I have nothing but good things to say about Shannon as well as what I saw and experienced at your shelter. Thank you for taking good care of the puppy that I ended up adopting. All staff members that I dealt with were polite and it was very clean as well.

Milo's Sanctuary is an amazing animal rescue organization that specializes in rescuing special…read moreneeds cats. They have an amazing team of dedicated & compassionate individuals. I love Milo's Sanctuary!!

They do a great job taking care of all cats, and they look so happy.love them. I love their cats…read moreand to see how happy they are. .

This is probably the busiest vet office in the AV so wait times are very long, but that doesn't…read moretake away the quality of care that is provided to our fur babies. The staff here really do their best to take care of everyone and not everyone appreciates it, but they continue to work hard. My dog is alive because of the amazing team here. I'll always be grateful for North Valley Vet

Brittney was so kind and took her time with me to help me understand exactly what was happening. I…read moregenuinely appreciate her transparency, thoroughness, and the time she spent with me. Had a long wait but it was worth it with the customer service and care that we received today. Thank you north valley vet!

Been in touch, application went well, everything sounded promising. Home visit had to be made,…read morebecause I was a little father than usual and due to her schedule conflicts beyond out of my control, Joy decided to adopt the pup to someone else without giving me a chance. I even changed my schedule to accommodate Joy's schedule. It's been months, but I think about the pup a lot. It really broke my heart and still not ready to look again.

Any person that takes time out of a their life to help animals is automatically superior to other…read morehuman beings in my book, thank you Jaime & Elizabeth, that is why I give 5 stars. There is however a caveat... when I met this rescue the person that gives their whole HEART and TIME to giving dogs a new life was jeopardizing the whole rescue outfit. How? By having her own dogs there, one of which is known to bite. In an OPEN enclosure. IF one of your dogs bites, have a sign up AND enclose the space! I'm sure time was an issue in setting up this display of beautiful dogs in need but DO NOT chastise dog lovers for trying to pet YOUR dogs that are in an OPEN enclosure. No one will ever negate you for bringing your own beautiful babies but for damn sure we're going to be pissed when you tell us not to pet dogs in an open enclosure at an adoption event. More importantly your rescue could be brought down in a split second by a litigious person who gets bit by an inviting OPEN corral of YOUR beautiful dogs. We in CO are used to very open dog lovers, but we are being populated by a different breed of humans; one person gets bit or forbid their child gets bit and your whole rescue could be brought down in a split second. If you ever need a pro-bono counsel to help you carry on your beautiful endeavours please respond to this review and I will find you one. I would rather not have to think this way but it is a fact of the world we live in. Your efforts as a rescue organization are superb, protect that effort with every avenue you have. Sincerely - a true dog lover.

Stopped in on National Pet Day to bring a new cat tree, toys, & a pineapple bed. Super friendly…read morestaff. Place is clean & cats are happy. They take owner surrenders only. They're one of the oldest rescues in California.

I haven't personally had to use Nat cat Protection Society for any personal kitties, but I have…read morebeen to the facility and talked with staff and can tell you that this is a top-notch Cat Rescue place! The level of care provided to kitties at national Cat protection society is just amazing! The detail in which the have to cater to each cat is amazing! Their programs are also outstanding especially the one involving educating children! Please take the time to go and see this place! ‍ 10 out of 10 would highly recommend!

This is an amazing facility. The staff are so helpful and attentive. They got me in for an…read moreemergency surgery 10 minutes before closing and stayed late until my baby was recovering and ready to go home. I can't express enough how grateful I am that they were able to get us in so quickly and help get my baby on the road to recovery.

Hands down our go to vet for emergencies. I've taken a pup here from accidental poisoning called…read morethem and told them we had an emergency and they took the pup into critical care all within a 15 minute time span. They induced vomiting right away and took great care of our furry friend. He's now doing great with his family, no neurological damage and is living his best life! I've also taken a foster kitten here where they provided him with great kitten food and excellent care tips.

Many thanks to Hope For Paws for all you've done, are doing and will do you define humanityread more

Oh My Goodness. There are not enough words to describe the incredible work Hope For Paws does…read more They have saved so many lives. Hope For Paws will go out wherever they are needed. Could be 3 hours away or 30 minutes away they are always ready to help. I'm sure by now you have watched the videos they make during each rescue. I make monthly donations and only wish more people would do the same. Thank you so much "Hope For Paws" you are amazing!

Everyone is so helpful when they have enough staff. Ariel is so knowledgeable and was very helpful.read more

I will NEVER bring my dog here again…read more Scheduled for a 9:30AM grooming appointment and told it would be a 3-4 hour wait. I have a chunky longhaired chihuahua, asked for a trim and paid for extras like nail grind, tooth brush, etc. Waited until the 4.5 hour mark to call and check up on her, was told it would be another thirty to forty five minutes and they would ring me when she was ready. Okay, fine. I waited another hour and a half without getting a call, and decided that was enough. Get to the store (she's been here 6 hours at this point) and the groomer is just BARELY starting on her haircut. So wtf have you been doing with my dog this entire time? The groomer tells me 20 more minutes, she'd just gotten off her lunch break. I wait another hour in store before they're finished, and I am infuriated. No apologies, just excuse after excuse. "Oh the groomer is new, oh we're busy today, oh your dog needed extra attention for some matting she had". Bull. They charge me $86 and by the time I get home, I realize that she still has matting in her coat, her nails have not been trimmed, and her teeth have not been brushed. So what the actual f did I pay for and wait 7.5 hours for? Not to mention, the dogs are stuck in cages the entire time they're back there and have no choice but to urinate and defecate in these cages since they're not being taken out. God awful experience. Don't use Kara, don't use this location period. I'll be finding my dog a new groomer that's actually capable of doing their work in a timely manner.

Angelica is very rude. They yell at the people that come in and treat the homeless like inmates. I…read morewas ready to press charges for harassment. I'm glad I won't be going back. I'm also a nursing student completing my hours. I could have had a case. Don't hesitate to call 911 on this woman she's a mess. They need to get someone to replace her. Someone who cares about people. That's an easy lawsuit. The conditions don't look safe the boxes are very heavy. Everyone looks so scared of her. That bullying that's a lawsuit. You're very lucky I didn't have to go back. I have a cousin who's an attorney and I know a lot of law enforcement. I called 911 after leaving this facility. I'm glad I don't have to go back. That woman Angelica needs some mental help. Just ask someone l lady, don't be afraid to get the mental health help you need it ain't that serious. Sheesh.

This place is rude and belittle people when they come for food, they make them feel smaller than…read morethey should after already being in a bad situation I went here to do community service hours, and I just witness mistreating of people when it came to just asking simple questions as far as are you guys giving out food today they would just be so rude and the value here is not what they make a scene