Started a fish tank. They were very helpful getting me set up and gave me a lot of good information…read moreon how to keep the tank good for fish after I lost a few fish but they return policy of 14 days to bring a dead fish back and getting your money back was also very helpful. Great way to start a fish tank.!

PetSmart Grooming Review…read more I had a very disappointing experience at the PetSmart grooming salon. I brought my dog, Zoe, in yesterday for a walk-in nail trim. When I entered the salon, the associate named Liz was on her phone. She asked if I had an appointment, and I explained it was just a walk-in nail cut. She told me to wait "one second" while she finished texting. She remained on her phone for a good 2-3 minutes before helping me. After finally checking the computer, she told me my dog's vaccination was expired as of November 19. I explained that Zoe is fully vaccinated and that this didn't sound right. Liz insisted it was expired and argued with me. To resolve this, I immediately contacted Vetco, where my dog receives her vaccines. I even scheduled an appointment the same day. Vetco then called me back and confirmed that Zoe's vaccine is valid until 2027. They emailed me the vaccination records right away. I returned to the salon with the emailed proof and showed Liz that my dog is fully vaccinated. Despite this, she said she still could not take my dog and told me to come back another day. This was frustrating, especially since the incorrect information appeared to be entered on PetSmart's side. I should not be inconvenienced or turned away due to an internal error, especially after providing valid documentation. I asked for a manager. The manager did not resolve the issue and said the head of the salon would call me, but no one ever followed up. Overall, the lack of professionalism, phone use while assisting customers, refusal to accommodate after proof was provided, and poor follow-up from management made this a very frustrating experience. I expected better customer service and accountability.

I love visiting this store with my kids to check out the fish, and adoption events…read more Now that we are finally pet owners, we came back to purchase supplies for our little one. The aisles are well stocked and there is everything you need from treats, to outfits, to toys, to beds. Really enjoyed browsing and purchasing was quick and easy. We signed up for the member rewards on the spot and it was activated immediately. Great staff and customer service too.

Located in 'The District at Tustin Legacy' on Park Ave & Tustin Ranch Pkwy with plenty of parking…read more During my visit, this store was organized, fully stocked, and I found the food I needed for my pup. Fast and efficient check-out this Saturday afternoon. You will find most pet supplies here for your dogs, cats, fish, reptiles, birds, hamsters, guinea pigs, and more. They also have adoption, training, grooming, and pet hospital services. When you order online, you can have it shipped home, or you can pick up at the store within a couple hours. Often, they have extra promotions via the app if you order and pick-up at the store. I always get great value from their rewards program. Overall, I had a good experience at this location.

I used to take my dogs here for years to get their nails trimmed. I've pretty much given up and am…read morenow looking for somewhere else for this service. Twice I have walked in, waited for someone to appear at the counter only to be told they were too busy. The second time I was told that I needed an appointment before bringing my dog for nails. I pointed to the Express Services sign that said, no appointment needed. I've called several times since then to try and make an appointment and the phone always rolls over to voice message. I finally left a message indicating that I wanted to schedule an appointment expecting a call back. Instead I received a message that my appointment was scheduled the next day at 10am without any input from me. Unfortunately, I had a family matter to attend to at that time and had to cancel. The staff has changed and they may be good groomers and maybe they are understaffed, but customer service sadly is terrible.

Helpful staff and lots of pet adoption fairs held out front some Saturdays. There's also a bathing…read morearea for your pets inside. If you'll be shopping often, it's best to sign up for their rewards program to earn points towards free pet food. It does take a while to get a free bag if you only have one pet, but if you have several, you'll get there in no time.

store is small and doesn't have a whole lot, but the man working the desk was very friendly. he…read morenoticed that the deal was broken on the treat my dog picked and immediately grabbed a new one and tossed the bad one. he made a few recommendations and was very sweet with my dog

Worst customer service I have ever received. Don't come here if you want to wait over 4 hours for a…read morefull groom. I dropped off my dog in the morning around 8 and when I came back to check in on him around 12pm, the man at the front said " well you are really early but let me check..." in the most passive aggressive way lol. I even said no worries if he is not but there was just unnecessary hostility. 30 minutes later I get a text saying my dog was ready and then when we left the plaza already, they call us back to say the groomer forgot to trim his nails.. So.. what were you guys doing for 4 hours? Never again

Shortly after i adopted my dog Sammy from the shelter, we were looking for dog groomers in the…read morearea. What a blessing to have stumbled upon The Spaw! We were so warming greeted by Carrie and you could tell how much her and the staff love the animals and their jobs. We always felt he was in good hands. Sammy has now passed but we will always be grateful for the wonderful and kind service we received for almost 10 years.

The Spaw is our dog's go-to groomer. The staff is generally kind and will work with you on your…read morespecific needs, which we love. Most of the time, our dog's cut is incredibly cute though once in a while there is a slight miss. They will usually try to get you the look you want and make adjustments as requested. The only note is that pricing jumped near 10% at least two years in a row. With tip, it can cost nearly $150 or more for a small dog cut, which does seem pricier. Would love to see price increases calm down so we don't get priced out of affording their services. With that said, we still keep going because it's hard to find the level of service and good to great grooming technique used by the Spaw. We have not used other services here so will not comment on that. Plenty of parking and decent availability, but I would call at least a couple of weeks in advance for scheduling. Thank you for keeping our dog looking cute!

I've walked by this store so many times but today I decided to go in…read more The first thing that struck me was the variety of dog food! They managed to fill up both sides of an entire aisle with a large variety of brands and proteins for dogs. I've never seen a variety like this at other pet stores. I went to the snack aisle and was pleasantly surprised (again) by the variety of items that I haven't seen before. I walked away with dried rabbit ears, a huge pig ear, and wild caught dried Baltic fish. I will be back to try out more things for my pup. There's toys but a small variety. There's a reward program and I was able to sign up instantly by giving my name and number to the cashier.

Great spot, wish they had more for pets outside of cats and dogs (the logo was misleading with the…read morefrog on it). Picked up a few things for my snake and spider here but ultimately had to make 2 trips and stop at a larger chain pet store . Overall super cute offerings for cat and dog pets and great customer service.

Sad to see they are closed. The rumor is there might some redevelopment coming to the area…read more Still, while they were a little pricey, there were so nice to our dog when we brought him in. They were also able to special order items for us which we appreciated. Bummer they are gone.

Store permanently closed !!!! that's what the paper sign reads on the door. So sad, this was one…read moreof my favorite places. there's nothing in the entire store, all the pets are gone, etc.

Petsmart in general has really upped their shopping experience. They offer same-day delivery…read moreonline, often for free. They also offer online orders for in-store pickup, and usually there are more coupons or discounts when ordering online than when shopping in person. I've done online pickup orders at multiple locations, but this Santa Ana location prepares them very quickly and usually has the best stock compared to other stores in Orange County. Another thing I appreciate is that Petsmart lets you return dry food as long as at least half the bag is left. My kitty, who has cancer, has been struggling to eat, and we've tried so many brands and types of food just to see what he'll take. It has been super helpful that Petsmart's return policy on opened dry food is so generous. For wet food, they won't take it back if it's opened. Keep it up, Petsmart!

New puppy! Needed…read moreall the things for our new arrival. We wanted to make sure we had all the essentials plus some toys and things for him! Petsmart came in clutch. We were able to get toys, a harness and food on this trip. Our new family member is set with everything he needs, thanks to Petsmart! I wish they had more dog clothes in store. That's alright though. I found a lot of cute things online. He will have plenty of clothes from there. Make sure you sign up for the Petsmart rewards program! Get points and cash them in for cash! Score!