Unacceptable excuse of a rental housing business. Customer service is absolutely horrendous,…read moreplagued by hidden fees and fine print, and utterly dreadful management. Steer clear away if you value your time and money.

Great little neighboorhood. Great managment/owners but they can be a little insensitive sometimes…read more They're a little prehistoric in their ways. They do not accept credit/debit cards for payment when they rent probably 100 units. If ever in a bind I would probably live here again. There's a great little corner store down the street called "Woodstock" Something*. Order their AROUND THE WORLD PIZZA, it's AmAzIng!

Overall, I loved the staff at Dermon-Warner. The main office manger is very nice and the handymen…read moreare the BEST EVER. I lived for three years in the same townhouse and any time I had a problem--electricity out, clogged drain, frozen pipes--the handyman was there within two hours and the problem was fixed the same day. The rent was never raised the entire time that I lived there, and the management was willing to do short-term or long-term leases according to my needs. The house was located near Poplar and Highland, so it was within walking distance of Poplar Plaza and U of M. The price was unbeatable for the location and was perfect for grad students. The house hadn't had any cosmetic changes since probably the late 70's, but it was kept up nicely...Though being that it was near the Galloway golf course mansions, it was easily the worst house in the neighborhood, but nice enough. (Bonus, the private security for the mansions was always around...Sure, they looked at me funny, but no one was breaking into my crib!) The gardening guys were great, always did an excellent job, and were very friendly. The house was poorly insulated for the winter months, but that seemed to be the trend in Memphis. I would have stayed with Dermon-Warner in the same house had I not graduated and moved out of the city.

The property management does a great job of keeping the building and the landscaping looking…read morewonderful. There are a lot of different offices within the building ranging from a dentist to veterans assistance, a cafe and a spa. I liked it a little better before they replaced the waterfall in the back area, but it is a beautiful building and the reception is friendly.

My girlfriend lives at the Claridge House, so I'm over here fairly often. And while her actual…read moreapartment is nice, the rest of the building could use some touch ups. Starting with the super scary elevator that I'm terrified to ride in because I just *know* this will be the time that I get stuck. And the lobby isn't that impressive either. And no one (who works there) ever smiles at me and it takes FOREVER to scroll all the way to whatever name you need to buzz you in...I was cold the other night, y'all, I was cold. Bottom line: the actual apartments are great but the amenities are lacking.

I lived in this place for almost 4 years and It was wonderful. I worked in the Federal Building and…read morethat's right around the way. So that was the first reason for even moving to the building to be close to work. Everything was perfect and upgrades were made each and every day. They were quick about fixing anything should anything break or what have you. The cleaning staff was on point. I still have 6 family members who live in this wonderful place. The Claridge House Condominiums are simply unique. You wont find better leasing office staff. They cater to your each and every need with no excuses.

OK I am back... The new name is The Addison at Collierville…read more It used to be The Orchards....go see that review... It a Fogelman property now. Not owned by some lady in California any more.... Lots of Clean up has been done. New paint outside, new balconies, new pool resurfaced, new remodeled leasing office, new landscape, they cut the grass now and NO Raccoons... Yippee. Not sure if they are doing any work on the inside of apartments.....not mine or other friends. This place is on the rise. So not to bad now. Good Luck...

I have been at the Addison for three months now and am very satisfied with the apartment and the…read moreneighborhood. The apartments are in good condition and I have had no problems. The grounds are clean and well kept and the staff in the office is great. The apartments are a little pricy but my wife and I could not find a better overall value in the Collierville area.

the location and staff are amazing. it is right across from Overton Park and walking distance from…read moreall the bars and restaurants in Overton Square. the apartment has all the good features like washer/dryer, dishwasher etc and the building has its own fitness center and gated parking!

It's been about 8 months since I moved out so this review is well overdue. First. Shout out to…read moreCurtis who was very understanding, patient, and professional while handling all situations throughout our time here! Curtis deserves a pay bump for dealing with everything he has to deal with and I know it's a lot! All though it was our first studio/ apartment in Memphis and I can't say much else about other places in the area this was perfect for my partner & I as well as our Cat! Our neighbors were never loud. Sometimes the people above us were a little heavy with their steps but nothing too crazy. Lots and lots of restaurants nearby with Overton Square just blocks away! & Overton Park is right across the street, as well as the Memphis Zoo! So many activities within walking distance. I will say the parking situation was my least favorite. oh! and their website says they have a swimming pool. They have a fountain. And no you can not swim in it. I'm not sure if they've changed that since but other than that the apartment complex is well looked after! One of our favorite amenities was the gym! Super convenient and it was always kept clean. Give them a try for a year or even 6 months if you're debating. You can always renew your lease if you end up loving it here! I know if I was still in Memphis I totally would!

This place is not worth it! They don't take care of the property, they have a infestation issue, no…read moresecurity, and multiple car break ins. They have two elevators which only one works part of the time..A couple of tenants had Covid, and signs were posted promising to clean the building, and you guess it... never happened. The mailboxes are broken, leaving mail unsecure, and packages are left in a unsecured area, mines was open once.. There's a big hole in the parking garage, second level, that is a hazard...(Please see before moving in) This hole was promised to be fixed over a year ago... and still isn't fixed as of yet.. They have no cleaning crew, therefore common areas don't get cleaned, unless tenants clean it themselves, namely(Mr Willie)..Carpet is nasty..Another promise of pulling it up and cleaning it... never happened. Unless you are desperate, damn near homeless... don't do it.. take it from me.. See photos below...no wonder, they running move in specials..

This is my honest experience of living at this location for over 7 years…read more Be careful of this complex. I lived there for about 7 1/2 years. I started in apartment 204, and about a year after being there the apartment started to flood. Black water would come up the sink in the bathroom and kitchen, it smelled like oil. It would flood so badly that the water would come through the wall from the bathroom to the living room then through the wall out to the hallway, then it would go down to the first floor (I have pictures of everything). They never could fix the issue but never would move me to another apartment. They can't keep management. I believe within those 7 1/2 years we had about 6 different managers and they could never give you an answer to anything. About a year before I left, I told management that mold was in 204 and needed another apartment. I had just gotten over cancer. They moved me to 201. I thought I was moving on up; it was upgraded. I loved it, but then the roaches started to invade my place. It was so bad that I couldn't even have guests over. I would ask them to spray and the bugs acted like it was food for them. When I would cook they would come up on a hot stove, so I stopped cooking and just brought fast food to eat. They would get bad once they sprayed. I kept a clean apartment; I had one guy who came by to spray to say you are one of the only ones in this 18-floor building to have a clean place. They started to let any and everybody move it. People smoking weeds (you could smell it in the elevator), loud music at all times of the night, and on my floor, there was a couple that had small, but school-age children and they would come out in the evening and run the halls and scream for fun and sometimes their parent would be there. Your car will most likely get broken into because they can't keep the garage gates working properly. My final few months in that building were bad. When it rained bad my apartment water would come in. When I reported it, the lady from corporate said the water was coming from the AC unit. I said ma'am neither the AC nor heat was on, this water was coming through the wall. I had carpet on the floor, and you can imagine how it smelled in there. With the bad weather we had during the winter, that building was just about destroyed. A lot of us didn't have electricity for weeks (it was on the news). I couldn't even stay in my apartment for weeks and some people moved out. They gave everyone a credit towards their rent. I decided to move out once my lease was up in February 2024 and turned in my vacate letter to a lady, they had in the office who may have been a temp, she read the letter and laid it on the desk of the guy that I thought was the manager, but I found out later that he was over the maintenance department. Well of course no one could find it when it got close to me moving. I had to email it to the lady (I believe her name was Linsey). I paid my rent on time and sometimes before time never late even through the pandemic. Never a problem. Waiting for my security deposit should have been returned in 30 days it took 40 days after my month-to-month ended. Had no damages other than the water damages that I reported, and they shorted me on my security deposit. I indicated in my vacate letter for them to let me know what the charges were for those extra 8 days I was still there but never got a response. The corporate lady told me to have fun with the money they sent. I emailed her and said have fun with the $40 you took. I had a credit on my account of 200 dollars, so they kept that and 40 dollars of my deposit. If you just want a place to lay your head and pay for things that you can't use: pool ( never clean or people that didn't live there were in the pool), gym(because they lock the doors where residents couldn't even get in), the convenience of a garage, and pest control (you have to call the office and have your name put on a list to have them come by and spray) go for it, but you will regret it. This place used to be nice, but the company that has it now is all about the money. The building has potential if the right people come in and redo the building; they could make a lot of money. Right now, it's not worth what they are asking for rent.

Ashley & Nicole has been very kind & professional in handling the issue I have been experiencing …read more I appreciate all of their efforts in solving the problem with empathy . Great place to live. Present Tenant

After living at this property for six years, I was extremely disappointed with my move-out…read moreexperience. I was charged for the replacement of blinds as well as a charge related to refurbishing the bathtub, which I felt was unreasonable after being a long-term resident. Unfortunately, my experience with management and corporate was also very frustrating. In particular, my interactions with Nicole Everroad were disappointing, and I did not feel that my concerns were handled professionally or with the level of consideration I would expect from a property where I had lived for six years. What made the situation even more frustrating was being asked to refrain from leaving messages for the reception, with the explanation that "this isn't personal." I completely understand that business matters are not personal, but as a resident, I believe I should be able to communicate my concerns respectfully and receive the same professionalism in return. After six years, I expected a much better move-out experience. Unfortunately, the way the charges and communication were handled left me very disappointed. I would encourage prospective residents to carefully review the move-out policies and potential charges before signing a lease. Carolyn Otish Miller