AWESOME COMPANY! Great product, Great price, Great people…read more- I'd go work for them if I could do what they do (FYI - I can't!)! From our first low-pressure consultation with Allen, to scheduling measurements with Nancy - and her INFINITE patience with us pushing out the timeframe due to other work being done at our house, to Steve and the amazing installation crew, our experience with Pinnacle was easy, professional and top-notch from start to finish! We love the new windows and highly recommend this company! Great job - thank you for everything!!!

I had heard good things about Pinnacle so I decided to get quote to replace my windows and possibly…read moremy doors. I received a called from a gentleman from pinnacle later in the evening after an morning email dialogue with a person from pinnacle. As we began to work out scheduling, he asked me if my wife was going to be around for the appointment and I said no, due to the fact that she would be on assignment in California. And not only that, the home is in my name solely. He proceeds to get nasty with me, tells me, "I likes getting a check so if your wife will be there then I'm going to cancel the appointment" and he hung up on me. I was dumbfounded. But what he didn't realize is that I had the phone on speaker due to the fact I was taking my Wife to the airport. My wife and my Aunt heard every word he said and they were just as dumbfounded. Pinnacle really screen who they have calling and setting up appointments because this call was totally unprofessional. Well, there are Plenty of great window companies to replace my 23 windows. On to the next one.

Our experience with NGRW began both from a personal reference (same customer with two previous home…read moreinstallations/replacements) and a professional reference (head sales guy personally vouches for them), so we knew there were some reputations on the line for the referral. Jonathan (owner), Kevin (salesman), Jeff (installation foreman), Clint (QA/project mgr), and Christine (accounting) were responsive, timely, and thorough in their explanation and clarification of all charges, transactions, and day-of processes. We got an estimate for 18 window INFINITY replacements (upgrade from 1970s construction) including two large picture windows, in early April 2020, with installation on May 26, 2020. After a wonderful day-of installation experience, we moved forward with french door MAX CRAFT replacements for the singular front door; installation occurred on July 24, 2020. The front door had some irregularities in the sealed glass panes and required entirely new door replacements after the initial framing was installed. The QA/PM (Clint) personally oversaw the replacement process to find the best door panels with the least glass imperfections, especially knowing that we will (have) look out new front doors regularly! NGRW was wonderful in working with us to secure project funding (Synchrony), include credit card deposits, and augment final settlement with cash funds. Once you buy even one window with them, you are locked into pricing for life! The manufacture of these fiberglass windows avoids the warping with vinyl and rotting with wood; the insulation presents a new level of sound insulation (we live on a busy through street) and better climate control in summer (our upstairs HVAC died at the end of the cooling season) and winter. We are now moving on with window replacements at the back of the house, along with a new backdoor of a more-simple design. We refer Jonathan and his team to anyone/everyone looking for window--or door--replacements, and we are happy to be included in their business family for the life of our home ownership.

Gave personal check to NG for 50% of expensive front door project on November 10, with scheduled…read moredelivery of components on week of Nov 27. Later initiated and signed separate order to purchase additional lockset for back door to ensure same cylinder keying. Received text and email messages on December 9 and December 11 that project is now on hold and that my action is required. On Dec 10 I scheduled installation dates with NG but salesman is no longer in loop and no NG project manager or specific contact person has been identified. Today called NG back again but nobody can explain why project is on hold again. Hopefully project will be completed soon and everything will progress OK. Not a warm feeling that all is well.

Edwin and Jason come today and measured window size was…read moreperfect job Also cleaned floors. excellent.

Don't do it! They called to tell me a month after ordering the windows that they have them in but…read morecould not install until another 5 weeks. Then, they call the day before install and tell me they have to reschedule, pushing me back another month, due to bad weather. That would equate to rain almost everyday since the day they scheduled me to the new date. They have sub-contractors doing the install so holding my breath for how they will install the windows as I am now reading bad experiences by other clients.

I have never had such a horrendous experience with a company EVER. Unethical, predatory employees,…read morespineless owner. I reached out to several companies back in May 2024 as I thought there was an issue that required window replacement, but it turned out I could fix it with caulk so I did not proceed with any quotes. My quote was done by Jeff. During my quote session, Jeff made several comments that I took as a misunderstanding of social cues, but I now know were not. Two months after my initial quote, I received a text message from Jeff's PERSONAL device. Prior to this, he had only communicated with me via a work device. This text from Jeff was disturbing, inappropriate, and concerning from a safety perspective. Jeff ABUSED his access to customer data to hit on a customer nearly HALF his age. I was hesitant to reach out to the company as I did not know these men (The owner, Mark, and Jeff) and feared retaliation; however, I did not want this to happen to another young woman so I left a review through the BBB. Mark reached out within a few hours expressing his apologies and disgust with Jeff's actions and assured me Jeff would be fired first thing Monday morning. I spent the weekend beefing up my home security system just in case. Come Monday, I hear nothing. Which was fine at first. Tuesday morning, I received an email stating that Jeff was not fired, that Jeff was a "good man", it would "be a loss for us to have to let him go", and asked for my forgiveness. Our definitions of what make a good man are vastly different. I also let Mark know that I would not be manipulated into offering my forgiveness for the sake of politeness or either of their consciences. After letting Mark know of my disappointment, I was told that Jeff never meant to send the text but "accidentally" pressed send while editing the text. This does not explain how Jeff got my phone number on his personal device in the first place. The argument they may use was "there was a discussion about his motorcycle while he was in your home and wanted to follow up on that conversation" but I invite whoever reads this to put themselves in my shoes. A man whom I do not know is in my home and is rambling about his hobby. He already inappropriately hugged me when he saw I owned power tools. Would you feel safe as a petite woman telling a strange man twice your age and twice your size "no, I do not care about your bike. Please leave"? I have already told all of my friends never to use this business due to the lack of ethics and a spine from the owner and its' employees. Your personal information is not protected and enlisting this business to do work to your home is only putting yourself, your wife, your daughters, and your family at risk. My intention here is not to get Jeff fired, but to notify my neighbors and fellow Cobb residents that this business is untrustworthy. His actions regarding this matter are well within his rights as owner and they show his backwards priorities, lack of character, and bad morals. But it is also within my right to protect other women and homeowners in the Cobb area from people like this.

I have used Atlanta Area Window & Door 2 times for front door installation at two different…read moreproperty locations. The first time, I'd give them a 5 star. But the second time, I'm giving them a 3 star. I don't have much to say about the first experience since I thought that they did a great job that I hired them for the second job. However, the second job was riddled with issues and heartache. I shopped for quotes from different companies and I awarded the job to Mark and his team. The reason I award the job to Mark is not due to the price but due to the thoughtful and experienced comments he made and when he addressed my questions. I thought that this guy was someone who care and was not in the job just for the money. However, Mark is not the one that actually does the door install. He had a different team install the door and that would be fine as long as there were no issues with the door install. But there were issues. The installation team are great people - someone you could grab a beer with and chat. But they lacked the problem solving and attitude of someone who owned their own business. Issue #1: After the door was installed, the door did not close well. I had to push extra hard to get the door to shut. I asked the installer if there is something he can do to fix that. He did what he can on installation day (took an entire day to install and they worked past 5pm) and had to come back on a different day. On the second day, they made some changes to the door sweep. This made the door close better. However, this created an issue with a gap between the bottom of the door and the floor. While walking outside at night, I saw streams of light shining from under the front door. This allowed insects to enter my house. I brought this to Mark's attention and asked him not to send the same crew to fix the issue because the installation guy had already told me that he did everything he can. Mark was able to ask another guy to come and fix the issue. The new guy showed up and fixed the issue within 30 mins or less. This guy owned his own door installation business and does the door install himself. During the whole ordeal, Mark showed up on day one to supervise and ensure everything was on track but he did not attempt to remedy the work himself. Issue #2: I paid the original door installers $xx (i forgot the amount) in cash to install a nest doorbell. The doorbell was installed but did not work because a transformer was required and they do not install transformers. I had to pay a separate guy to install the transformer. In hindsight, I would should have paid a separate guy to install doorbell who can also install a transformer if needed. This was probably my fault but I felt like I paid for something that didn't solve my problem. Issue #3: 1-2 months after the door was installed, i noticed that pads at the foot of the door had ripped. I asked Mark to fix and his response was that he would send some pads in the mail for me to fix myself. It's been a month and I haven't seen any pads in my mailbox. I paid almost $6K for doorframe and door (which i still have to paint myself). For this amount of money I was expecting a better streamlined, worry-free experience.

We had our windows installed by Visionaire Windows this week and couldn't be happier. From the…read moreinitial sales process to installation, everything was completely seamless. The entire team was friendly, professional, and clearly took pride in their work. Installation day went smoothly, they worked incredibly hard, and the cleanup was spotless. Most importantly, the windows themselves are excellent quality and look fantastic. After a few not-so-great contractor experiences in the past, this was a refreshing change. Highly recommend Visionaire Windows if you're considering new windows.

Had a great experience working with Visionaire from start to finish. They made everything from the…read moreinitial estimate to the proposal/financing/installation simple. The installation team worked late the first day to make sure all the windows were fully installed. A smaller team came back the next day to finalize and put the finishing touches on everything. They put everything back where it was: blinds/furniture. And overall it was an amazing experience.

I highly recommend Keith Martin. He installs quality windows at a reasonable price. His crew…read morereplaced 27 windows in one day! When I had a problem opening one window many months later, he came the next day and unjammed it. He also gave me a tutorial on how to clean them. He keeps his overhead low so you can benefit.

Performed even better then expected. Not only did they provide quality windows, they also replaced…read moresome bad wood around a couple of windows. I have a contractor that has been renovating my house and couldn't get to my windows but he said they performed quality work. They had to special order my windows and when they came in the showed up when promised.

A spring broke on one of our garage doors. Our vehicle was "stuck" in the garage…read more Paul (owner) took my call, gave a rough estimate, and arrived with Luke within two hours! Other than the spring repair, they discussed other "wear 'n tear" hardware that should be replaced, and also gave estimates on full door replacements (wasn't interested at this time). No high pressure sales pitch, just options to consider. They also fixed the sensors that weren't working on the other door, and installed a wireless keypad for convenience's sake. I thought the final repair costs were reasonable. Very friendly and polite and knowledgeable!

Jim McDonald is an excellent tech Quickly evaluated and…read morefixed the problem Gave me some options to upgrade my garage door without putting a hard sell on me. I really appreciate that when I'm ready to upgrade. This is the only company I'll call.