Very nice people to sell your gold and highly recommended selling gold or buying jewellery.read more

Wish I could give zero stars. I came here with the full intention of buying myself a new formal…read morewristwatch. I stood next to the display for 40 minutes while 1-2 other customers were in the store. The multiple employees working at the time did not even acknowledge me. No hello, no "be right with you." Nothing. Any sort of basic courtesy would have resulted in a 2 minute sale for them, as I already knew which watch I wanted. I'll be ordering the watch online.

The service was wonderful and they had on site security which was great. They were very kind,…read morefriendly and very helpful.

Not only is everyone friendly and professional, we have tried other local places and Everytime we…read moreget the highest offer for gold and and silver from Gold Rush. They also deal with gold or silver bullion...if it's to do with gold or silver don't go anywhere but here!!

Genesis Diamonds delivered an exceptional experience from start to finish…read more The team is truly focused on customer care and made the entire process feel personal and enjoyable. The TACORI engagement ring and bands are absolutely stunning and beautiful craftsmanship, incredible sparkle, and timeless design. If you're looking for gorgeous designer jewelry and outstanding service, Genesis Diamonds is the place to go.

Very high pressure sales tactics. Lost trust after being told if I bought same day I would receive…read morea discount and then later when bent showed other rings realizing the "same day only" offer was already a published 10% sale on the the ring. This location fees like buying a car from having the first sales associate get another one who gives better offers to the famous what would it take to get you to buy today pressure. Would not recommend I know for a fact I was 100% told I would only get the discounted price if I bought that same day because it was the end of the month, there was a big ice storm and business was slow. This was honestly more pressure sales environment then buying a car and is the reason I did not buy from you- I have bought elsewhere even though it was more money there.

I only went in to browse, I had see this place on Social Media…read more The lady behind the counter got the vibe that I was only a loony-loo anyway, but she was still patient and showed me lots of things that I wanted to see. Particularly watch fobs, which was the initial draw to go here. If you are in downtown Franklin, stop by to browse!

They are not able to repair any antique jewelry that is not bought at the store. They have since…read morestopped repairing anything that is not directly from them.

As a man, when you walk into a jewelry store it can be quite intimidating because in many cases,…read moreyou get absolutely stormed by sales people. I am a sales person myself, so I understand the motivation. That being said, I came in to this location on a whim and bought a watch. They were so helpful and professional, that I brought my wife back two weeks later, and we ordered two more watches. As far as I'm concerned, they are the only jewelry store that I will do business with.

Don't buy anything here if you expect quality…read more Wife went to wear her birthday gift for the second time and the back fell out of the pearl. But Because I didnt pay extra for "lifetime" warranty, then lack of quality is my problem. Lesson learned. Go somewhere locally owned, or elsewhere entirely that will stand behind what they sell. Lets be real, they are making stupid margins, why screw me twice?

My husband wanted his watch battery replaced for Christmas, and I heard great things about this…read morelocation. When I walked in during the week in the afternoon, there was a line of three or four people ahead of me. It didn't take long to get through the line and I could tell how genuine and personable the staff were with each customer. When it was my turn, I explained what I needed, and the gentleman said that I don't need to waste my money and he gave me some steps to do to charge the watch back up again. I went home and told my husband, he thought I was crazy! But I followed the steps and the watch is good as new! The staff member I spoke with talked about what a super neat watch this is. Overall, I had an amazing experience, and I will be back! I highly recommend this shop to anyone and everyone!

They really are the best. Big John and his team are top grade customer service people.read more