Knowledgeable, friendly people. Lots of variety to chose from. I'll never go anywhere else. They…read moreseem to really take care of their inventory

5/18/24 - the best aquarium; pics and vids say enough; the variety alone is amazing; they offer…read moreother services too, check their website

The staff is kind, but the place smells horrendous! And no wonder, cats roaming everywhere and…read morespraying on items. The last time I went (which will also be my LAST time), there was a woman sitting in a chair spooning clam chowder from a can onto the floor while all the cats licked it up straight from the floor. There's GOT to be some health code violations going on in there.

A very nice neighborhood pet store. Excellent groomer on site and easy to get appointments for her…read more Lots of cats that are all vaccinated and neutered for sale. I believe they charge $200 per cat, which is a fair price. This store is owned by Mary and Joe who bought the place when it moved from the former location. The usual inventory of pet supplies and aquarium fish. Sure you might get a part time person who isn't very knowledgeable once in awhile but generally well trained staff who love animals. Don't believe those earlier posts about cleanliness and poor hamsters up for adoption. That's not the way it is here. Go see for yourself and clear your head playing with some kittens!

Reptile Rapture is a one-stop shop for all things exotic pets. They recently expanded their store,…read moreand now there are twice as many options to browse through! The store is extremely organized, and the reptile and amphibian enclosures are well maintained. The animals all look comfortable and well taken care of. Their arachnid offerings are also always growing - we popped in recently and were happy to see they were selling jumping spiders (audax and regius). The service is superb, with a staff member always available to answer questions or offer assistance with any animals or behind-the-counter items. They offer live crickets and dubia roaches, along with frozen rodents, and other feeder Please consider supporting locally owned businesses like Reptile Rapture over the big pet store chains! You get a level of quality, care, and service that's unmatched.

i love reptiles, and this store is an "okay" place. they have a good variety of decor for habitats…read more the one thing i will say is how badly i feel for the animals. i hope at night they have some sort of alternative for the bigger reptiles. every time i go there, all of the reptiles are trying to escape, banging themselves on walls and scratching at them. they wander back and forth. one time i even noticed a lizard swaying back and forth against the glass, even put my hand in-front of it to block its view to see if it would stop just for it to move to the other side and continue to sway against the glass door which is abnormal behavior. all the animals are held in enclosures too small to be mentally stimulating, and the biggest tortoise they have is always banging its head against the wall to escape. every single time i've been there. now i obviously don't know much about the store and how they treat animals, but as far as i can tell they either need to sell them quickly or get the funding to make them more enriching enclosures. all of the reptiles are going insane. glass enclosures are also frowned upon because they can't really see it, so they are constantly trying to walk forward with no success and they end up confused and stressed.

What a great neighborhood shop! Our puppy has a thing for tuna & shop keeper found an ahi tuna cat…read moretreat that is a powerful training tool. I love shopping local

MadCat has always been our favorite spot in town. As certified crazy cat people, we love it here…read more Today we were at the Monroe location to pick up some toys for a new feline friend -- our first visit since Covid. The staff were really nice and wore masks and were keeping a safe distance. There were two adorable kittens who obviously make everything wonderful. The store is always clean and stocked. We love buying local from Madison cat toy makers (like TacoCat). We really missed MadCat! They do call ahead, pick ups and in-store shopping. Masks are required for customers. The kittens didn't have masks :)

It is ridiculous that I can not sit with my dog while he gets his hair cut at this place anymore…read more I've sat through my dogs haircuts many times at this company and now the owner is trying to say that it is a liability. To sit and watch my dog is a liability? My dog is a support animal and is with me pretty much 24/7. Why would I dump my dog off at this overpriced dirty place and leave him? I thought that this place cared about animals? What a shame!

Reviewing this for when I went in as an event organizer to get a donation:…read more They are incredibly accommodating to non-profits. I run a group who did a raffle and they donated a very generous basket that was a HIT. The employees were kind and I enjoyed chatting with them while I browsed. I ended up buying a salmon treat for my dog. The variety of their store was awesome. Similar to others in the area, but loved to find my dog's favorites. We got a salmon skin roll which she devoured in a minute tops. Apart from this, I've heard great things about their grooming. My best friend uses them for grooming and her poms love it. A great little shop and close to home. You can't beat it!

We've been to this location a few times, but it's only if we are in the area. Sometimes the prices…read moreon cat food are good, but toys and cat trees are all overpriced. It really is like a warehouse and there's lots of dust and grit on the floor. I can't look into the "animals" section anymore -- it just seems like they are so unhappy and I want to rescue them all away from there. The rooms are windowless and the air is just trapped. When I visited during COVID-19, they didn't have animals, which I think is a good thing. When we last came in, our cashier struggled to give us correct change and I had to ask her for more money back because she had miscounted. Not a big deal, but just not great. I don't plan on coming back.

Worst customer service I've ever had. Employees avoid customers like the plague and 2 out of the 3…read moreitems I purchased were priced higher than advertised on the shelves. Will be sticking with Petsmart from now on

The salon is tiny dirty and crowded, piles of dog hair, hot & stuffy, extremely stressful…read moreenvironment for pet and owner. If your dog is anything bigger than small/toy size they are not trained with handling.

The staff here are very kind and attentive to your needs. I almost gave this place a 5 but this…read moreplace can improve in restocking their reptile and avian sections. Great place to get pets and pet supplies. Thanks guys!

Mounds customer for over 20 years at Middleton location. Since that closed went to new west…read morelocation. Open 3 weeks - still not stocked well. Most disturbing is store layout. All of the food is located in the back of the large store. You are forced to walk past all the toys etc. before reaching what you need. Since I have a knee injury I have developed an awareness of the need for more consideration for individuals who have challenges when walking. This store layout did not consider customer needs. Will shop elsewhere.

Loyal customer program is a scam. They do not honor it…read more I have been going to mounds for my dog food, treats, and toys for over a year now. They have a customer rewards program where you buy a specific amount of something and get one free so I choose to shop there just for that. I finally got to my free bag of very expensive dog food and when I went in to get the food they tell me that the deal expires if you don't use it right away so I lost out on my free bag. I will not be shopping there anymore. I've spent so much money in that store and they treat me like this?!

If you go here just to "check it out" -- be warned. You will leave with some adorable creature that…read morewill become your new obsession. I went here three years ago and now I have two cats from DCHS and I spend all my money on spoiling them. We have our two sweet, angel fur babies AKA children from DCHS and now we are crazy cat people. The feline counselors and adoption volunteers we worked with on both adoption occasions were amazing. They did very thorough intakes of our lives and wants/needs and helped match us to our fuzzballs. On both occasions, the adoption counselors recommended a cat that wasn't originally on our list "to see" and both ended up going home with us and being our perfect matches. The shelter itself is clean, well-maintained and full of fabulous people who care about animals and their humans. They adopt out hundreds of animals each week and serve a bunch of remote locations too. They have birds, small critters and dogs and cats. They also have a super cool wildlife rescue program that works with bats, owls, turtles and all kinds of Wisconsin wild creatures. They do amazing work and they only humanely euthanize an animal if it will not survive otherwise. They don't put down animals if they have too many, in fact this is a shelter that sends caravans to rescue animals from other states and shelters that would kill them. They have great veterinary teams and health consultations for new adopters. It would be an understatement to say that DCHS has changed my life. Please see ample photos of my photogenic cats.

So..she wasn't the dog for me. However, the counselor really listened and was forthright with the…read morefeedback..very appreciative for the time and effort given. Thank you.

I've left a review before, but want to leave another because Freddy is the best groomer we've been…read moreto! He does a FANTASTIC job with our doodle. Always just about 2 hours, which is amazing since I have a big boy-other groomers have taken close to 5 hours! My boy has never come home with any cuts and Freddy always keeps him super cute. Highly recommend Freddy for your grooming needs!

TYSM to Cece!! My v nervous basset hound was wayyyyy due for a bath. She really did not want to go…read moreback to the grooming salon so both the front of the house team member and Cece (the groomer) got some treats to coax her back and spoke very sweetly to her. Ultimately, the suggested that I walk back there with her before they got to work. I was so impressed with how much they took my pupper's comfort into account and how the validated her dramatic behavior. Penny came out in an adorable valetines kerchief, smelling soooooo clean! She was a little damp because she did NOT like the dryer so, rather than push her, they did some work with the dryer and some had drying well. Again, putting her comfort first cannot recommend enough!