After spending thousands of dollars at PGA Superstore over the years and consistently having…read morepositive experiences, I was shocked by the way I was treated during my visit today. I was testing out a putter on the practice green and simply moving golf balls out of the holes and toward the side of the putting surface when an employee abruptly approached me in a rude and demeaning manner, accusing me of "kicking his balls," which was completely untrue. The way he spoke to me was unnecessary, insulting, condescending, and unprofessional from the very beginning. When I asked for his name, he replied "Jim, the assistant manager" with a cocky attitude before walking away. About 10 minutes later, after apparently getting off his shift and changing clothes, Jim approached me again and sarcastically asked if I needed help with the putter. Considering the disrespectful way he had already spoken to me, I found it strange and antagonistic that he came back over at all. I told him I didn't understand why he was even speaking to me after treating me the way he did. The entire interaction left me feeling disrespected and uncomfortable, especially coming from someone in a management position. I will be contacting corporate because customers should never be treated in such a hostile and condescending manner.

We had to replace the grip on one of the putter which we were going to do at another big chain…read morestore. It just didn't seem legit the way they were explaining the whole process of things. Very odd in a sense which didn't feel right. Then we found this place driving by. It's a massive store. Plenty of parking out front. Front the outside it just looks like your usual store but once inside, it's like a mega golf store. Theres literally everything and anything you needed. Right at the front was where the replacement section was. The gentleman's working were very sweet in explaining everything and helping us out with picking what we need. One was doing all the replacements while the other one was helping us out. From there, it just takes a couple minutes. It was fine which gave us time to walk around and check the store out. We literally only did half of the store as it was massive. There's sections along the sides where you can practice your swings electronically. A putting green right in the middle to practice. Besides all the clubs and accessories, half of the store had a big apparel department with loads to choose from. There was so many clubs to choose from as well as whatever you may or may not need. If you're a golfer, this is like Willy Wonka factory but golf. Worth checking out.

Super friendly staff members, huge selection of clubs that you won't find most other places. Fixed…read morea driver hosel for my father within 5 minutes. If you need to repair clubs, get re-gripped, etc, I highly recommend this spot

Very good selection of used golf equipment and some new gear available. The staff is helpful and…read morethe facility allows you to try the club prior to purchase. Very good option for those of us want to make some upgrades at a reasonable cost.

I felt compelled to leave this review because the insanely amazing customer service my daughter and…read moreI experienced at Pete Carlson's literally had us at hello. If you're wondering where to go for your tennis, golf or athletic gear needs, stop pondering. This is your place -- and here's why. With two hours to spare before my daughter's HS varsity tennis tryouts, I was frantically Googling where to get her a quality racket and actual legit tennis shoes. I remembered someone recommending Pete Carlson's, checked the website, saw they closed at 6pm, and we raced across town. We pull up and a man wearing a helmet, about to leave on his scooter, yells over that they actually closed at 5. It was 5:10. Any parent knows what came next: "Great, Mom! Now I have no racket or shoes for tryouts!" I pulled up the website to show him it said 6pm, fully expecting him to ride off into the sunset and tell us to come back tomorrow. Instead, he parked his scooter, took off his helmet, looked at my daughter and said, "We can't have you going to tryouts with no racket or shoes. Follow me -- let's get you what you came for." Enter Raul, the unicorn of customer service. He reopened the store for us and then proceeded to give us some of the most thorough, genuinely caring customer service I've experienced. He didn't rush us AT ALL. He took the time to help my daughter find the right racket and tennis shoes so she could walk into varsity tryouts feeling confident and prepared. And Raul apparently isn't the only one drinking the magical customer-service water over there. I had previously called with a tennis question and that employee was fantastic too. Clearly, great service is part of the culture here. What also impressed me was how much pride Raul takes in his job and how highly he spoke of the owner and the hard work that grew the business from a small area in front into the large store it is today. You could tell he genuinely cares about the business and its customers. There are plenty of big-box sporting goods stores, but this experience reminded me why supporting businesses like Pete Carlson's matters. If you want quality merchandise AND people who actually care about helping you find what you need, go to Pete Carlson's Golf & Tennis in Palm Desert -- and ask for Raul! Thank you, Raul, for setting the customer-service bar ridiculously high. We truly appreciated you going so far above and beyond!

It can be a bit overwhelming, though it's not huge by any means. It's kind of long hahaha iykyk,…read moreprices are pretty typical, but on good days, they have some great deals. They also have a ton of fitting rooms, which is always a plus. Honestly, I get tired just browsing because there's so much to choose from, but they do carry the latest and greatest golf and tennis gear. If you're in the area, definitely give them a visit, they've got a good selection and some solid deals. Worth stopping by! Great service BTW!

Great customer service go see Jonah to get fitted! I highly recommend to go to this location and…read moreget your clubs rather then ordering online

Jonah was extremely professional, helpful and educational! I'm excited to try new clubs!read more

Great shop, staff is extremely helpful and great customer service. They have a good selection of…read moreused clubs and the staff was very excited to help me find the clubs that work for me and overall a 10/10 experience

Paul and Cathy were beyond helpful! I was running late for my tee time and needed shoes / driver…read more They were able to accommodate me right away and got me in and out in no time (I was in rush and they were able to get me in and out in under 10min with exactly what I needed). Best service ever

great lesson series…read more my golf buddies already see considerable improvement in my came. Imagine how much more I can improve when i go to short game Range twice a week. Brad is a great fitter and Instructor! thanks!

Finally after playing golf for 40 years I went to get fitted for clubs. I went to KZG and met Brad…read moreWhalen. Brad is a complete professional and knows what he is talking about. If you want to play with better clubs that are suited to your game, see Brad. Anyway I bought a driver and set of irons 4-SW. Brad recommended 4 wedges for my game and they have been working out great. I went back this week to add a hydride and 3 wood. I love the feel of the KZG clubs. I was hitting each one a bit further then my own. My wife was with me watching the process. She is a golfer too. Brad suggested she hit a few balls with her clubs. She then hit some KZG 3 woods and hydrids. Brad gave her some valuable instruction on her swing. Here is the point of this review. At no time did Brad pressure her to buy clubs. In fact he suggested she use her current 3 wood more often and then in the future if she wanted to be fitted come back to see him. All that at no charge. Brad took at least 30 minutes out of his day for her. All I can say is Brad is a hell of a guy, an excellent player and will fit you for clubs you need. Thanks Brad!

Never stepped foot inside a Dick's Sporting Goods before, but was on the hunt for some new walking…read moreshoes. The store is beautiful and a pleasure to browse, and the selection for women's sneakers was quite large. I had a very specific look in mind and though I didn't find it, I would definitely shop here again. The staff were super nice and helped answer my questions. On the way out the girl at the register said "Hey! You're really pretty!" Best easy marketing move ever.

Don't come here ! Staff is very hostile at front and doesn't speak up. Asked for a DSG shoe drop I…read moresaw online and they made me feel like I was talking gibberish. I called before hand to confirm and made the trip, just to be told otherwise! They even denied talking to me on the phone when arriving. That's why this place is rated 2.5/5 stars. Don't expect much Now, let's wait for the excuse comment...

I really had a good time getting fitted for a new set of clubs. This place really knows how to fit…read morea set of clubs for a hacker like me. I was truly impressed with the quality of clubs i eventually walked out with, and best of all, my game immeiately.got better. Why didnt i do this sooner???

Great experience! I wish I would have been fitted for a putter 20 years ago. They use a SamPuttLab…read more(equivalent of a launch monitor-except for putters), to analyze your stroke. I would never buy off the rack clubs without being fitted and same thing should be with my putter. Noah was great using his experience (and analysis) to determine what would be best for me.

Yeah..., not so much This location is closed and looks like…read moreit has been that way for a long time.

I have shopped frequently at Big 5 stores, mostly near my home, often for shoes and socks, so when…read moreI was passing through Palm Springs, I stopped when I saw one that was new to me. Spotted some great shoes, but they did not my size. As I was leaving, a staffer, perhaps a manager, asked if I needed help and I told her why I was empty handed. She asked me to wait while she double checked in back, came up empty as well, but told me that a new store shipment was due in couple of days, and that I should come in early, as they stock the new items before they open. My review here is completely because I appreciate service, especially from a person whose job it is to be of service. Too often, that is not the case.