I bought a new treadmill and received excellent customer service from the store manager, Eric. When my delivery got delayed he jumped into action and made sure I received my treadmill as promised. He and Ray delivered and assembled the equipment in record time and their personal involvement in remedying the situation spoke volumes in terms of how much they care about their customers. Highly recommend this store and employees who make a difference! read more

*Best Dick's in Town" Dick's is a mega-corporate chain that's now the #1 sporting goods retailer in the U.S, with over 700 locations as of 2024. Dicks had an IPO back in 2002 and trades on the NYSE under the ticket symbol DKS. Their retail prices are standard. But also some very reasonable pricing and great discounts & sales too. I still miss Sport Chalet and Sports Authority that unfortunately filed for Bankruptcy back in 2016. I also prefer to shop local and support the Mom & Pop shops. But brick and mortar sporting goods stores have become dinosaurs...so I've grown to like Dick's. It's become one of my go-to's when I prefer to try something on or experience the product prior, opposed to online shopping. And Dick's has much better quality brands and inventory compared to Big 5. Been to this location a handful of times, and each time made a purchase. I've also ordered from their website once because the size of the item I wanted wasn't in stock. The layout here is decent but the store itself is always clean and pretty well-stocked. There's usually a fair amount of store team members wandering around either stocking or tidying the sleeves & racks. A few of the Team Members here are very helpful & kind and seem to care about customer service and experiences. Reason for knocking off a star? Some of the team members here, as well as the ones at the check-out register, appear as what I call "dialing-it-in and punching a time clock" because they act as tho they don't wanna be here...and are too cool for the room. I wonder if this stems from management here...or they haven't a clue and my reason for pointing this out. Because some of Dick's Team Members need to be better Team Players or go take a seat on the bench. read more

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Long wait for any sort of service. Came in today with my son, trying to find something for his baseball games. The people working here were not helpful. Prices were a bit high. Somoene said they would help, they dipped out but never came back. So I was prety upset about that. Ended up leaving and went to another store. read more

Came in looking for some golf equipment, good prices and friendly people. I had several questions and found them to be helpful. They had a lot to choose from when it came to both the gear and some proper atire that I needed to wear for a club thing I was going to lol. Looking forward to coming back. read more

At approximately 11:30am, I went to Dick's Sporting Goods to buy a golf glove. One register was 3 families deep, the other had a girl that was on her phone, oblivious to the customers waiting. Go to PGA Superstore for golf items, they have plenty of registers. read more

Great staff and big store. Love this Dick's location at the Palm Desert Mall. Especially after a long, hot day, they stay open an hour later than the mall (9pm on weekdays) and it is cool and clean inside with plenty of space to enjoy shopping and checking things out. We bought hiking sticks and bike supplies. Kevin was super helpful with all our questions, and his coworkers were too even tho it was almost closing they did not make us feel rushed. Nice store! read more

I started playing tennis in the area with some friends, and they had a lot of cool things to choose from here. They had some rackets, clothing, necessary attire alongside the tennis balls and such. I'm still fairly new to the game, but they were helpful. They had good prices, it's located inside the mall. read more

I returned a sweatshirt today that I wore once and the cuffs were fraying. Never washed it. I was told they don't take used items. After saying I'll go change out of it and just return it, they said ok. But, after I did that they continued to complain about it, gave me surly attitude ....you'd think I was committing a crime. And I was holding two new sweatshirts I said I was buying. Finally, they said ok. It was humiliating and petty. I won't be back. read more

Rude and unhelpful sales associate. Asked to price match exact item on website and would not accommodate the requests. I have done this before not sure why it couldn't be done this time? Get employees trained in customer service. Lost the sale and a customer. read more

I came into this store looking for shoes and was assisted by a nice young man named Matthew, his customer service was top notch and I will definitely be returning. read more

Aneth was super sweet today! She helped me & was a delight to work with. I ended up buying some ASICS Kanyos and they are fantastic. I really like it when store employees are nice & helpful & leave me with a pleasant shopping experience. Please make sure ANETH GETS A BONUS AND A RAISE! read more

I purchased my Stanley cup from here. they have a wide variety of cups available in tons of different color ways. My complaint is lack of customer service. I had to wait 15 minutes for an employee to show up to get a cup from the top shelf. read more

I received excellent customer service from Lane at Dick's Sporting Goods today. I was there with my daughter, looking for little girl trail shoes... Which are hard to find apparently. Lane must've spotted the lost look on my face. He was prompt to assist and measure my daughter's foot. While there was nothing suitable in stock, Lane assisted us in ordering online. Thank you for the help! read more

Whenever I experience exceptional customer service, I want to make sure that I 'spread the word' to encourage others to check out my recommendations. I recently had great luck at Dick's Sporting Goods in Palm Desert. Not just from the Store Manager, Eric Gomez, but from the other two sales associates who helped me. Clearly, this store values customer service. A few details of what worked: Since I'm ancient, my fitness program is critical to my well-being. The staff at Dick's helped me complete my shopping list of gear, including a half-foam roller. Because I'm a visitor to the Coachella Valley, they made sure that I had a way to get my items and then followed up within five days to put the gear in my hands. I wish it was as easy to do my workouts. So if you have a list of gear for your Spring Visit or need help with some difficult to find sports item, go see the helpful folks at Dick's in Palm Desert. read more

Shop at your own risk of injury- literally. Dicks Sporting Goods doesn't give a damn about the safety or commitment to its customers. While trying on a pair of hiking boots, a detached security tag left a one inch razor sharp pin inside of the boot. When I inserted my foot, the pin drove a quarter of an inch into my foot all the way to the bone. I screamed. I Removed my foot from the shoe, and pried the pin out of my foot and started bleeding on the floor. The manager came (Humberto) with an alcohol wipe and a bandaid. I calmly conveyed my irritation. He flippantly responded, "would you like to file an incident report? " and offered me a measly 15% discount on the purchase. Left me with the impression that he may have thought I deliberately stabbed myself for a discount! Well, "Humberto" (Dicks sporting goods manager) Here is your incident report. 15 % off and I get to limp for 3 days read more

Guess I got lucky compared to some of the other reviewers here. I was in town for a long weekend of hiking at Joshua Tree and needed a few essentials that couldn't travel with me on the plane -- namely, fuel for my camp stove and some Mountain House meals. The gentleman in the camping section was super helpful, gave me his thoughts on some of the meals I hadn't tried yet and even offered some recommendations for where to camp/hike in Joshua Tree. No line at either check out on the two visits I made (after I realized I'd forgotten to pack my wool socks! Less variety for those than the food, but I got what I needed). In fact, the biggest hassle was just trying to figure out where to park at Westfield -- got quite the hike in just getting from my car to the store! read more

Went the this location to get a new pair of walking shoes. I have plantar fasciitis and need solid shoes with superior arch support. Matthew in the shoe department was a great help with what I needed. I ended up with a pair of shoes that fits my needs. Only reason for four instead of five stars is my preference for Hoka shoes which they don't carry. read more

Great customer service and salesman, Antonio. I came in for some new runners and Antonio was polite, efficient, and VERY knowledgeable. Told me the truth between brands in terms of aesthetics versus functionality and set me up with a bee pair of Brooks Ghost 13s. Thank you very much! Pleasant experience and I recommend to anyone needing new shoes read more

Humberto had excellent customer service skills. He went out of his way to make a customer not just a sale. He made a difficult situation with a broken golf club I had previously purchased very easy. He was friendly, knowledgeable and professional. I will definitely be purchasing my golf equipment from Dicks in the future. read more

"Football cleats?...we don't I have to go to the back to see what we have..." Don't advertise for the valley wide football program without actually intending to carry football products. It appears that it is just intended draw in the customer without intending to provide the product. read more

DICK'S Sporting Goods - Sports Wear Near Me - Palm Desert, California

I purchased a new Taylor Made Stealth driver today. The adjustment tool does not come with the $469 driver! Dicks sells them separately! Very disappointed in Dicks Sporting Goods! Next time I'll buy from The PGA Super Store where the tool comes with the driver! read more

I just had the worst experience here. Simply exchange an item from medium to large with all the tags still on it could not be done without original Receipt and it was a gift. Just changing size for the exact same item. Ridiculous. read more

Corporate chain sporting goods store ... you know how that goes. What was nice? Very good -- way better than I would've expected at a chain store -- of running shoes and accessories. Brooks, Asics, Superfeet, 2XU -- more than just the usual Nike & Adidas. Ample supply of accessories and nutrition available too. As expected -- very weak selection of men's running apparel. Just the usual racks of huge, baggy, basketball-style men's apparel. Better to go to any of the local shops: Running Wild, Brickhouse, and Palm Springs Cyclery, among others. But if you're in the mall and in a pinch, sure, I guess. read more

DICK'S Sporting Goods - Sports Wear Near Me - Palm Desert, California

I decided to stop by here on a whim during a recent trip to the desert with my family. I usually hit up this mall to browse and maybe buy something at the nice Macy's located inside, but I thought I'd try Dick's just to look around. I was pleasantly surprised! There it was, right smack in the middle of a Westfield corporate mall, a Dick's that sells not only ammo, but sporting arms, knives, archery equipment, and a bunch of other outdoors related items. I have to say the selection of ammo was really good, especially since they had the oh so elusive .22LR in stock. I bought my allotted limit of deuce-deuce, as well as some .223 and .30-06. The 2 gentlemen in the gun area who helped me, as well as the female cashier, were very nice and respectful. No gun shop douchebag commandos here. The rifles and shotguns seemed to be reasonably priced but I didn't really take a close look because Palm Desert is just too far for me to drive twice in 10 days to buy a firearm. Everything else looked pretty good, but I do wish they had a bigger tennis section. I was looking for a tennis polo style shirt but they had a very limited selection and I had to go up the street to Sports Authority for that. Also, the shoes seemed to be priced at full retail value, so that's why I gave it a 4 star rating. Otherwise, this place is great and I will be sure to stop by this Dick's store every time I go visit the Palm Springs area. read more

DICK'S Sporting Goods - Sports Wear Near Me - Palm Desert, California

Excellent customer service. Alanna and the store manager Eric went above and beyond in ensuring that the process of me exchanging an item go as smoothly as possible. They along with the rest of the staff were very professional. read more

Hit up Lucas in the shoe section He knows what time it is. Thank you for your Exceptional service read more

I bought a Yeti cooler for $300+ at Palm Desert Dick's and they will not allow an exchange for a model that was immediately upgraded. Oddly, my brother made the same purchase at a different location and they exchanged it with no issue. The sales girl was rude to me and suggested i contact Yeti if i "didn't like it anymore." My suggestion would be that Dick's backs up what they sell and fire rude employees. And if you get complaints about a supplier's product- take it up with the supplier and don't pass it off on your customer. (x-customer) Very lame experience. And btw i did contact Yeti and they made the exchange... politely and professionally. read more

Dicks in Palm Desert CA. is a shining example of no customer service. This very large location with poor selection and no one who can be bothered to help. If this store represents how Dicks business model works, it looks like store closure in the near future. Scott K. read more

We stopped in to check out this New Sporting Goods Store. It's in the middle of the Westfield Mall. What a breath of fresh air compared to Sport Authority down the road on the 111. Unlike the SA, this store is well lit, very clean, well organized, and had a selection of men's Nike, Under Armor, & Reebok apparel that I have not seen at either Sports Authority or Sports Chalet. It's not cheap here--It was full retail for everything when we stopped in. Not sure if they ever have discounts or sales? But it seems like you can find some unique items not too many places sell as well as the usual. I would definitely check em out, especially if you need something special or different. read more

This place has a pretty good selection, and they typically have some good sales. I would say that it can sometimes be a bit difficult to find an employee in order to get help (at least in my experience), but once you do find them, they are friendly and helpful. I do wish they carried more camping/hiking/outdoor gear, but I like this store a lot overall. read more

Do not purchase a gift card here. They grabbed the money on December 4th. Lied and said they shipped the physical card. Never sent a tracking number. You can't call them. Numerous emails later I discover today, the 17th that they never processed the order and it will take 10 days to refund. Nice! They refused to allow me to change to an e-gift card. They just want to grab your money. About to file a complaint with PayPal... read more

This store sucks, bad. The merchandise is all from China, the selection of sporting goods is cheap crap.

I HATE THIS PLACE. I went in today to grab a massager ball and was in a hurry. The store was empty. I was waiting at the register for way too long and just got fed up and left. THIS PLACE SUCKS. Mr. Bezos (Amazon) please put Dick's Sporting Goods out of business. This frustration is not isolated to this crappy store either. read more

I picked this store because they took a stand on assault weapons. It was a brave move and I applaud their decision. I went in for new sneakers, and had a very helpful salesperson who was so knowledgeable I ended up buying yoga pants as well. All we need is a bit of service when shopping and it makes all the difference! I would definitely come back especially since it was easy access to parking and right in the front door of the mall. read more

Great Sporting Goods Store... I see many of my dollars making its way here. One of families favorites... read more

DICK'S Sporting Goods - Sports Wear Near Me - Palm Desert, California

This is a great sporting goods store with everything from boats to guns to huge golf selection, bike gear, exercise equipment, and tons of shoes and lots of clothing. An amazing large store with something for everyone. read more

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The only reason why Dick's is getting one star is because there isn't an option for no stars. I've been there three times and have had the exact same experience. There's never any sales associates available and when you ask for help you get the deer in the headlights look. I went shopping for trail running shoes but they had none available although this location is 1 mile away from the hottest hiking area in the entire valley - the bump and grind. I called big five in La Quinta and they helped me find 4 trail running shoes in my size over the phone read more

DICK'S Sporting Goods - The only REAL sporting goods store in the valley. - Sports Wear Near Me - Palm Desert, California

Customer service 0 Value 0 Selection of women's water, outdoor clothing 0 Stars deserved 0 read more

Terrible experience. No staff to help. No cashiers. They should be ashamed to consider themselves a retailer.

I had a problem with a piece of Merchandise that I purchased at Dicks and the issue was partly my fault. I called the store and spoke to Erik the manager and he took care of it for me and ordered me another one. He was so pleasant and helpful. Hey Erik I'll be back shopping at your store soon! Thank you read more