This hotel has my utmost respect. We were staying here when the cartel violence in Puerto Vallarta…read morestarted and we were told to shelter in place. This hotel took care of everyone. The workers that couldn't go home were housed. The guests, like me, that were checking out were allowed to book another night, even though they were in a sold out status. The hotel mgmt took care of all of us in such a beautifully kind manner which allowed us to find some safety while the town was burning due to the car fires. The property is right on beach, has a family pool and adult swim area with hot tubs in both areas. We booked a hotel room that had a small pool access from the patio. They have 2 swim up bars, a children's play area, spa and an excellent workout room. I was told they will be renovating the hotel this summer 2026, which is needed in some areas, such as the spa. It was a very enjoyable visit other than the cartel action and I would stay here again if I come back to Puerto Vallarta.

Great place for adults ; not many kids. Pools were well maintained, adult pool warm, larger pools…read morecool which was nice. Two swim up bars. Food: Several excellent restaurants but Buffett pricey, instead a 15 min walk to marina area for much more reasonable food. Great ice cream in lobby, opened til 11:00 pm too ! Gift shop needs expansion. It could be a money maker if it had more products to sell. Bummer. Water was pricey! 5$ for a bottle. Room: beautiful and get an ocean view. The sound of the ocean at night is awesome! Pillows were Devine.

This is hands-down the best all-inclusive resort that I have ever stayed at in my entire life and…read moretrust me. I've stayed that many. I was recently here for a president's club trip and it was beyond phenomenal. Special shout out to our concierge Dulce! I thought I lost my wedding ring and wedding band and she was on top of it! The food is phenomenal. The pool is so big and a perfect temperature. The sheets felt like butter and the pillows were so comfortable. In your room, not only do you have a mini bar but there's an entire drawer full of snacks and they leave you goodies that turned down each night. The housekeeping staff always did an amazing job and paid attention to detail. The food at this resort is absolutely incredible! We ate at Piaf, Luca, the pool bar and ordered room service- I never once had a bad meal. 10 out of 10 across the board.

**BEWARE OF REFUND SCAM**…read more We cancelled our reservation about 6 weeks prior to going and are still awaiting our deposit refund almost two months later. I get multiple confusing and conflicting email responses from their representatives claiming that international transactions can take up to 30 business days. Their story is ever-changing. We are well beyond thirty days and this is nonsense in 2026. I have since discovered on internet searches that this is a common problem with Gran Velas. This is extremely suspicious and likely a scam company - beware!

We just got back from a 5 night stay for my mom's birthday and had 9 adults and 2 children with us…read more No restaurant at the resort could accommodate that large of a party without a hassle. With that being said-- don't stay here if you have a larger party. Food was mid to low tier and the drinks were watered down. Also forgot to mention upon check in we found a poop in our hotel room toilet. And in my mom's room there was a water leak from the ceiling. One of the worst Hard Rocks we have ever stayed at.

Room: 1) There is a leak and all the bath towels are wet…read moredaily, we have to catch the room cleaning person to get new towels daily. The technicians couldn't fix the leak (after 1 hr....I knew he wouldn't bc he looked like he just screwed and unscrewed things all day) so they moved us to another room after 2hrs on a the ground floor and the girl at the reception was so unaware. I'm sure the guy who ran the beach shack for boogie boards would've done a better job of managing guests than the people at the front reception. 2) There is a huge tub in the middle of the room which was completely useless. 3) Bathroom has an unhygienic setting - no vent, glass window / shutter from bathroom to room so people in room can smell your business. Food: we are vegetarian so it was more misses than hits. -Frieda: food was completely flavorless. -Ciao: 1) Caprese: served with HUGE tomatoes and a giant piece of burrata cheese and flavorful balsamic. 2) Bruschetta di Ricotta: same thing as Caprese. 3) Tagliatelle con pesto: no flavor at all, zero salt. 4) Parmigiano Melanzano: too much tomato paste and sugar. The entire dish tastes like sweet sauce. -Zen: Omg this place was a nightmare, the evening we came a kid was crying nonstop so loud the server said I'm sorry I can't do anything. Everything tasted like shit. Soup: white paste with slices of raw red onions and 2 pieces of tofu...wtf is that! Banana Roll Sushi: tasteless with rice that was overcooked and old. Sadly we saw this same item and many others from Zen at the breakfast buffet the next day. That really made it sad to be here. -Marketplace: the food was so limited it was sad. We as vegetarians really survived on Banana Crepes, fruits and omelette station. The Crepe lady made the kids day every day! She was the only gem this place had for food. 1) flu shots and breakfast smoothies are awesome. Drinks are never ending which is nice. Pool near Waterslide was soooo cold; it was uncomfortable to be in the water. The ocean was better. Ocean Rentals: boogie board, Kayaks were amazing. Kids had a blast and the guy who was at the shack was hilarious and so amazing! He got the kids all excited to do stuff and they loved it. This guy also looked like he MC'd the pool dance out which was hilarious and entertaining. Photoshoot: the idiot called us at 9am and told us the sun is in a great spot to take pictures! Sebastian was dumb as hell, but the guy with him who was clearerLY smarter wouldn't take the pictures. Sebastian was completely off putting and looked like he didn't know jack. He wasn't even at the desk (no one was) when we called us the next day at 9am to come look at the pictures! That tells you how professional they are overall. Cafetto: great chocolate ice cream and lattes. I would avoid this resort - the all inclusive package is a boring headache.

Everything. The atmosphere, the people the food. It's fantastic. The room is wonderful.read more

Javier was great very guy very friendly and explained everything very well. We felt like good…read morefriends and the end despite the offering not being for us at the time.

We had an amazing time at the Westin. We were a little worried about the construction, but honestly…read moreit wasn't too bad- sound was only during the day, and pool areas were not impacted. I think the worst part was that the gym area was moved halfway outside and some of the machines I had seen in pictures weren't available. Pros: * Staff is incredible. From the front desk, to Antonio on the beach (great guy), the breakfast staff (shout out to the auntie making waffles and omelettes like a machine), everyone was very friendly, helpful, and made us feel comfortable and welcome. The one exception was the towel lady who was a bit brusque- but that stood out because everyone else was so great. * Breakfast was solid, with varieties of bread, fruit, omelettes/waffle station, bacon, eggs, sausage, potatoes, cereal bar, green and fresh orange juice every day. We ate there every morning and didn't get too bored. Cons: * Walls seemed pretty thin. I could hear other people using their key cards (just the clicking sound) late at night when I was in my room, and sound of other TVs and chatter in the hall. The people above us seemed to be dragging furniture around frequently which was also noisy. * The property as a whole is pretty dated and needs some renovation. We checked out the Marriott which had nicer pools (infinity pools) and seems much less run down. They also have a nice looking spa and a much larger fitness center (available for Westin guests while the construction is happening). The room seemed somewhat dated, and particularly the bathrooms could use a refresh. * The construction was a minor annoyance- a couple restaurants on site were closed.

Stated at the Westin on points for 6 days, the construction can't be missed. They do a great job…read moreworking around it and the service is great. At the pool, there is no relaxing, all you can hear is the loud construction and service was a bit hard to come by. All the restaurants are incredible. We got coffee, ice cream, ate at the Taco place, the pool, the breakfast buffet and the hamburger place. Every place had incredible offerings. I added all the menus in photos! I recommend eating off the ala carte menu for breakfast, it's half the price and the potions are great. The room was nice but not updated. We appreciated the extra seating and table. The added crib wasn't clean, once we wiped it down, it was a big difference. We are glad we stayed on points, not sure it is worth it to pay while during construction. I heard it's becoming all inclusive in 2026, it will be well worth it for that type of business once construction is done. 15 minutes walk to Marina where there is a Thursday Market.

Recently visited Occidental for an annual beach trip with friends from my EMBA cohort. The service…read morein each of the dining options, bars, spa, and valet was PHENOMENAL! Those teams remembered our party, our orders, and made the trip incredible. The front desk staff could use some improvement in consistency, responsive, and guest service - aside from a gentleman that worked overnight. He was incredibly responsive. The first room I was in had a ceiling link in the restroom. I fell asleep waiting on them to come so I could point out the issue, as they said they would be sending someone up, resulting in me missing the Michael Jackson themed entertainment When I woke up around 4AM, the leak was so bad that the water was out into the hallway. The gentleman I previously mentioned immediately asked if my belongings had been damaged, checked the list to see the request hadn't even been logged, before sending maintenance right up. It seemed to be resolved but the leak returned later that morning, so I requested a room change when I went down for breakfast. The front desk told me that would be possible but I needed to be out of that room by noon and they would let me know when the new room was ready around 3. I pushed back on not having access to a room for several hours so they let me keep my current space. It was also quite the challenge to get washcloths. They were in my friends' rooms but were never placed in mine so I had to request them each day. One day they even removed the clean/unused ones from the towel shelf when straightening the room. The others didn't have any issues with their rooms, so I'm taking that as a fluke. The activities were so much fun - it's the first time I've done water aerobics and now I'm hooked. Pool bingo and Papi Chulo were also some of my favorite engagements. It did get pretty loud with karaoke and live music at night, but that ended around 11 - so bring noise canceling headphones if you go to bed early. All in all, we had a great time. We can't wait to go back! Side note: the concierge did mess up our dinner reservations one night so we didn't get to eat at one of the restaurants we were looking forward to, so double check your confirmations! And make all of your reservations ASAP because they apparently fill up quickly (but the restaurants have empty tables ).

I came here for my very first all-inclusive vacation hotel stay and it really was a lovely resort…read more Service was great, our room was upgraded for our original stay and we really loved the food quality at the buffet and at all the specialty restaurants. The evening entertainment was well-choreographed and very entertaining -- even the shows for children that we saw were lovely! I was quite happy with the service level and the activities (especially water aerobics and BINGO) were good too. I appreciated the fact that you didn't have to walk far to get from rooms to restaurants or from the pool to the beach. The resort had enough great features to keep us busy yet relaxed on vacation. When we unexpectedly had to extend our hotel stay due to a situation in the country making travel home temporarily impossible, the resort honoured the price that we paid through our travel agent initially. We had to go back to a regular room (and I definitely found the upgraded room better) but the resort still did their best to take care of us despite the fact that the situation meant that they were running into staffing issues. We still had great food and drinks, the pool and the beach to enjoy while awaiting our safe return home. I would wholeheartedly recommend staying here in the future. And I would certainly entertain the idea of going on another all-inclusive vacation like this one, or staying at another resort by this brand.

We have stayed here a few times and the hotel and the rooms are beautiful. The only drawback is the…read moredistance to get anywhere, especially if you are in Tower 5/6. Very spacious rooms, perfect for large families.

Beware! We had a week here from a charity auction bid we won. Upon arrival after a long travel…read moreday with our kids, ages 7 and 3, we were separated from our luggage and directed into a large room filled with member sale pitch conversations taking place. We had to wait for a salesperson who also took our passports the whole time. Once we had said no to her member pitch several times, she left for a while longer and a second person can to make us agree to doing another membership talk. He would not take no for an answer. Keep in mind we didn't have our passports or our luggage at this point--they did, until the very end when we finally demanded to go to our room that we paid good money for long before arriving! Terrible first impression. We will not be back. Coercion is not what I'm paying for on vacation!!!

100% recommend!! Our first time at Nuevo Nayarit & our…read morefirst time at Kabah sushi bar, the food was exceptional. We followed the recommendations of our waiter ALEC and it did not disappoint. My daughter, which is a very picky 6 year old, enjoyed the food and the attention from our waiter who was extremely patient. ( I don't know how much he makes but I would definitely give him a raise! ) The next time we are visiting we will definitely be back! Thank you to all the staff !

Alec and Daniel And Lucas I can't express more They are the best. Lucas is a person that…read morelistens to his costumers and is ready to accommodate anything and everyone. The food is excellent. Service more than excellent. They help are great

Here now. Not the best all inclusive we have been to. At pool it's 1035 and no service whatsoever…read more Food is ok. I will keep updating. Drinks taste like watered down but that's probably true at most all inclusive resorts. More to come 12:40. Service at pool finally started around 11. It's 1240 now and not much service anyway. If you're looking for a more active pool area don't come here. Rooms are nice being two rooms but master bathroom is wide open to bedroom and shower and toilet area are all glass. To get hot water it has to run for like 3 minutes. Come to find out these are time share type setups Never staying here again. Lunch took an hour to get served. Ugh There are a lot of small steps all over the resort and although we are younger, I think it would be very dangerous for older people.

It was good and amazing very good food. But there was lots of storms and the elevator stopped…read moreworking for a day in a half. Over all amazing.

Mayan Palace is one hotel within the very large Vidanta resort in Nuevo Vallarta. The rooms are…read morenice, large and clean. It is probably the low end of the hotels within the resort. Everyone is given a wristband that you wear for the entire stay and you can only swim in pools designated by the bracelet. No restaurants are located in the hotel, one must walk or wait for the shuttles to go to one of the many restaurants. (Sometimes it's a long wait) It's quite a ling walk to the pool associated with this hotel as well, so bring comfortable walking sandals! The restaurants include Asian, Italian, Cuban, Seafood, Mexican and California style. I think their hope is that no one leaves the resort during their stay here. I'm sure many people prefer that, but I love going into Puerta Vallarta and it's a ling trip into town. It was nice staying here, but I probably would stay here a second time. Staff are trained very well and are quite nice. Nearly everyone speaks at least some English.

We voluntarily abandoned our vacation after less than 24 hours…read more We were booked for a five-night stay at the Mayan Palace at Vidanta. We left after less than 24 hours, forfeiting four prepaid nights and paying out of pocket for new flights home because staying there simply wasn't worth it. The grounds are beautiful, but the guest experience was anything but relaxing. From check-in onward, we were repeatedly pressured to attend a timeshare breakfast. We politely declined multiple times, only to have managers continue the sales pitch. The following morning, after we'd already decided to leave the resort, we received two more phone calls trying to get us to attend or explain why we were leaving. Throughout our stay, "no" never seemed to be an acceptable answer. Beyond the constant sales pressure, the resort was frustrating to navigate, our room wasn't ready when promised, we never received the notification we were told to expect, the temporary room charge number they provided didn't work, room service took over an hour and arrived cold, and we repeatedly encountered unnecessary complications for even the simplest things. None of those issues alone made us leave. The final straw was checkout. After explaining that we simply wanted to check out and go to the airport, we were repeatedly pressed to explain why we were leaving. We politely declined several times. We were then told an incident report needed to be completed before our checkout could be processed. I specifically asked whether they were telling us we could not leave without completing the report because that was exactly how the conversation came across. Rather than answering directly, they continued insisting we complete it and explain ourselves. The report contained terms and conditions we did not agree with. When we crossed them out, we were told we weren't allowed to modify the document. We refused to agree to language we didn't accept, crossed out those sections anyway, and ultimately signed it "UNDER DURESS" simply so we could finish checking out and leave. We weren't asking for a refund. We weren't demanding compensation. We simply wanted to leave. This is the first vacation in my life that I've voluntarily abandoned after less than 24 hours and paid out of pocket to fly home early. That fact alone should tell you everything you need to know.