Scheduled their signature (most expensive) massage but only got the regular one which wasn't a…read moreproblem till I still got charged for the most expensive one and the front desk girl didn't know how to fix it and said the manger would call and fix it in the morning which never happened and they haven't returned my messages.

I would give zero stars if I could. I have been struggling with intense back pain, and after a back…read morescan revealed it was a muscle issue, the kind woman who did my scan highly recommended the masseuse Emily at Spa Belle La Vie. She claimed Emily's deep tissue massages had helped her immensely. I called to book an appointment, but the earliest available slot was over a week away at 11 AM. The Friday before my appointment, the spa called to reschedule because Emily was no longer available. Her next availability was a few days later at 12:45 PM on a Thursday. I agreed to the new appointment. I arrived early on the day of my rescheduled appointment, only to be met with disdainful looks from the six women lounging around the front desk, chatting amongst themselves. After an awkward wait, someone finally addressed me, saying someone would assist me shortly. Only one person seemed to be working at the desk. When I was eventually shown to the waiting room, I received no instructions about what would happen next or where to put my new client forms. When the masseuse came to get me, it was not Emily. I asked about Emily's whereabouts, only to be told she wasn't at work that day. Furious, I returned to the front desk, where the six women looked at me like I was crazy and said, "Oh, we will reschedule you." This was the second time I had been rescheduled, and I wasn't about to let them waste any more of my time. I walked out. This situation boils down to one of three issues: the front desk staff is incompetent, Emily is selectively choosing her clients and didn't want to work with me, or they don't want to service a Black woman. The waiting room was empty, so they clearly weren't busy. No wonder this spa has such poor reviews. I try to give businesses the benefit of the doubt, but this experience was beyond frustrating. Why would I trust them to reschedule me again only to be disappointed? I'm still dealing with back pain and am no closer to finding relief. If anyone knows of good spas in Tuscaloosa, please let me know.

My fiancè got me a massage for Valentine's Day instead of flowers. It's definitely worth the money!…read moreI absolutely love how l my misuse adjusted me along with the hot stones. Everything was very professional. I got the 90-minute massage. And I will most definitely be back. The bathroom was clean and neat, and all the rooms were very closed. I felt comfortable.

I am 6'7" tall. The massage that I received was actually a very good massage. I'm used to not…read morefitting on the table because I am so tall. The lady who gave me a massage did a good job even though she was very short and I was very tall. The problem came when I was paying for the services I received. I paid the full amount and then I gave a quality tip. Two of the ladies at the counter said that I should tip more because I was so tall. WTF? What does it matter how tall I am? I got a full hour of service and I gave a tip. I cannot help that I am tall and I should not have to pay more because I am. For them to have the nerve to even suggest that I pay more because of my physical size is offensive. Do they ask heavier clients to pay more for tip? Just because I'm tall I should not be discriminated against. That one action made the entire experience sour.

Warning: The sign outside is almost completely invisible. I thought I knew where I was going but…read moredrove right past it and had to use GPS to find it. The building exterior looks like it was previously a bank or some sort of office space, and the way the interior is set up also reflects that. Anyway, my sister was in town and suggested getting a massage together. Since my regular spot was unavailable, we ended up at Nancy Taylor. Once you check in at the front desk, they take you to a separate waiting area, with the usual coffee, tea, etc. Our therapists (one man and one woman) were extremely professional and courteous, telling us that we could select our therapist by preference and which table was which. I had the male therapist (which did not bother me). However, for me the actual massage was a little underwhelming. The headrest moved forward and back very easily, making me worry a little that I would move my head forward and completely dislodge the headrest. And it was curiously tough and plastic-y, so that even after a few minutes my face felt rather painful being pressed into it. Also, my sister asked her therapist if they had heated tables, and they did not. For a massage in December, that would have been a real plus. I don't normally get Swedish, so I'll chalk up some of it to my inexperience with the style. There seemed to be a lot more pressing and vigorous rubbing than I expected, and since it was a full body, we seemed to spend a lot of time doing hot towels and that kind of thing. Again, all very professionally done, but not quite to my taste. Afterwards our therapists spoke with us about any issues they noticed during the massage, offered us water, and we sat in the waiting area for a while to have some tea. They use the envelope system for tips (they just go in a box at the front desk), which removes the awkwardness there. Overall, it was completely fine, but it kind of made me miss my regular spa and therapist. So while I doubt I'd return to Nancy Taylor because of that, it was a perfectly good Aveda experience.

If I could give Nancy Taylor 10 stars I would! All of her work and staff are very professional with…read morea top notch facility. This is the best place in the Tuscaloosa area to get a massage or get any other spa services. I also love buying gift certificates as gifts to people in the area! Nancy Taylor Day Spa is the place to be!!!

I was a loyal client at BloGo for almost two years, consistently seeing the same lash artist,…read morereferring multiple friends, and spending thousands of dollars. That loyalty clearly meant nothing. After 5 weeks between appointments, which has never been an issue in the nearly two years I've been coming, I was suddenly told my scheduled 3 week fill had to be changed to a full set for an extra $80, or my appointment would be canceled. There was no warning at my last visit and no willingness to assess my lashes in person, as had always been done before. Most of their clients are college students who go home for Christmas break for four weeks, and expecting us I guess "not" to get lashes done during that time when the lashes clearly don't last that long! Does not makes sense. This was never a problem before, yet suddenly it became a reason to drop me as a client. Instead of working with a long-term customer, management decided we were "not the right fit." It honestly just feels like this decision was about charging more money, and that's all that matters to them now. Policies can change, but communication, consistency, and loyalty should matter. Unfortunately, they didn't here. I'll be taking my business elsewhere and so will the friends I referred.

I had a very nice experience. The girl took very good care of me and did a great job. She was…read moreprofessional, and I would recommend her to anyone. However, $100 for a face cleaning was just outrageous to me. It was a Valentines Day gift to me from my Fiancé. If spending that amount is okay with you, then yes, please go here. I, however, would never pay that again. Beautiful decorations the front desk girls to me were very snooty to me for some reason? I'm not sure what that was about. But even so, overall, it was a good experience. I got the Clean and Glo for $95.00 *

If I could give this place more than 5 stars, I would! Hannah ( a professional) was fabulous and so…read moreattentive to my goals for the session. The hot towel for your neck is a plus. Highly recommend Hannah and this location for massages. Will definitely be back!

Where do I begin??!! From the deluxe massage to the body scrub, it was by far one of the best spa…read moreexperiences I have had. Hannah accommodated my insane schedule and went above and beyond to ensure I had the best experience. I shall definitely be returning to see Hannah. My skin felt and looked amazing after the body scrub. I can't thank her enough for a wonderful experience!

I have been coming here for years and it's always been great but my past two visits have been…read moreactually terrible. Staff is rude doctor is rude. The doctor couldn't take a minute to answer any of my questions and no warning just grabbed the syringe and started injecting my face. The lady helping didn't even give me a mirror after the service was done. Miss the old doctor and atmosphere, rip

Great job everyone is great. I use Hannah or Tina. Worth it every time. If ur picky no worries…read morethey do great. Thinks to them I have grew my natural nail out first time in forever.

I'm assuming this place must hire new therapists with little training. This company does not have…read morea good reputation as most were reviewed with only 2 stars. I had a gift card and went to this one thinking it would be better since it was in an upscale area. I was wrong.

Best massage I've had in Tuscaloosa in years!! I came in w/ severe pain and mobility! Left with…read moremobility & much less pain! No massage I like this in town! Highly recommended!

I had a great experience with hydralive therapy. I came in dehydrated, exhausted and no pep in my…read morestep. I left feeling GREAT! The office staff were very helpful, they even gave me a cozy blanket. This place is 10/10!

I came here a few times when I lived in Tuscaloosa. The staff was very nice and friendly and came…read morehere for IV treatment when I was not feeling well and done some cryotherapy sessions. I thought the place was kept up very well and had comfortable chairs to rest in while getting treatment. Also the big TVs to watch while you're waiting. I hear they also do massage therapy aimed for athletes so I would love to try that next time I come back to visit. Tuscaloosa has been needing a great place for sports recovery as well for IV therapy and I recommend trying here 100%.

First off, the address on Yelp is wrong. They have since moved over to University Blvd. You can…read morefind their new address on their website! I had my first-ever Brazilian wax this morning with Natalie. It was awesome! I loved how comfortable she made me feel. It was super relaxing, and she explained every single step that she was doing. I can't wait to go back next month for my next one!

Poor quality hair salon ... although the staff at the receptionist/appointment desk are very…read moreefficient and kind ... I do not know about the other services Gilda's offers, as I was so disappointed in my hair I chose not to try any other service. When I ask for them to look at my hair and see if there was something they could do, to correct the issue ... I was referred to a different salon ... I took this as being dismissed ... as if I was not worth their time ...

In the past, I have only infrequently gotten massages, and always felt it was a luxury, or…read more"splurging." But recently, after having chronic shoulder pain and inquiring around, Nancy Catherine Weaver was HIGHLY recommended by several people. I initially spoke with Nancy Catherine on the phone, and she was extremely courteous and professional, certainly did not make promises or overstatements, and kindly gave me advice about some things I could do at home for some relief before I could get in to see her. When I went in for my session with Nancy Catherine, her expertise was immediately apparent. She immediately located / identified the source of my pain, and spent even more than my allotted time (without charging extra) focusing on working it out of there. Although I knew I needed deep tissue massage and expected it (I wasn't there for a "feel good" massage ... next time!!), it was never painful. It provided instant relief, and although yes, necessarily firm, was very enjoyable. An added bonus was what a pleasant, genuine, and truly caring person Nancy Catherine seems to be. We talked and laughed, but she also explained what she was doing and why. Further, she did not hesitate to encourage me to see a chiropractor if her therapy did not provide relief. And, she followed up with me that evening to ask how my shoulder was. GREAT massage therapy experience, and worth every penny, and a lot more. I look forward to returning, and not just when I am in pain, but when I can close my eyes for an hour and no doubt leave feeling like a new person!

Nancy Catherine provides the best massages I've ever experienced, and I'm someone who has aimed for…read moremonthly massages for over a decade! I've lived in many (big) cities and have tried to find anyone who's as good and intuitive as her, and I've never found it. Both her professionalism and skill are beyond compare. You'll feel cared for a respected. Do not hesitate to book with the absolute best!