My elementary-aged son and I needed something for a mother-son outing, and saw something on a video…read moreabout escape rooms. We were immediately super excited to try it. I booked without asking how much, and it surprised me how expensive it was, but in the end, I would 100% do it again, and they booked me for that day. Our host was Finn, and we liked him immediately. Apparently he looks like one of my son's favorite you tubers so my son was immediately pleased, ha ha. Finn was so patient as we tried the starter puzzle (for true newbies like us), and he was even more patient when we were failing hard-core in the room. We needed Gingy's (his) help a lot to get through it. His clues were perfect fits for us, and it allowed the experience to be crazy challenging (we sucked, but it was so fun, and the teamwork and memories were priceless) while also allowing us to progress - eventually- to the end. We did not escape the room in time, but Finn allowed us to see it through the end. Finishing made us SO happy! I don't think we ever had a better mother-son day together, and even though it costs me an entire day's pay for the two of us, we will be doing this again. I liked it so much I even invited my ex-husband to join us, because he is great at that sort of thinking... And we haven't done a thing together since we officially ended our 20 yr relationship in 2025, so if that doesn't mean I'm desperate to do more of this, and get better so we can try their medium level room, I don't know what would. Thank you Finn! You literally made our day, and week. I loved the pics you took at the end, and you made a special memory for us that I will cherish always.

Easy to find this place & plenty of parking. Customer service was top notch! Laura was very…read morewelcoming and had our group do some puzzles while we were waiting for our last team member. Our group did the easiest room which was the Gingerbread Cottage. If you've done plenty of escape rooms, do the harder ones. We would have escaped at an earlier time, but our lock was stuck! We knew the answer, but the lock wouldn't budge. We remembered the rule that if you can't move it with a pinky, then don't force it. Our friend had to twist it hard to separate the parts that were stuck. It's okay. We escaped and our group had fun!

The best Escape room in San Francisco! So immersive and fun!…read moreWe took the family and everyone enjoyed it (although not the most interesting for very young kids). I'd say the Edison room is my favorite so far. The thoughtfulness in clues and gags are amazing!! You really get what you pay for here- it is expensive for what it is but the level of detail has far surpassed other escape rooms I've seen. A+ for the props department!

Very concerning experience…read more (Understandable) We visited Palace Games recently and were instructed by staff to place all personal belongings in a designated basket area before entering the game. The basket was located outside of the game room and remained out of our sight for the entire duration (~2 hours). (Incident) After the game, we discovered that a wallet valued at $1000+ (including cash and multiple cards such as ID and credit cards) was missing. Based on the noticeable weight difference before and after, we were able to reasonably determine that the item went missing during the game time. (Their Action) We requested assistance immediately and asked to review surveillance footage. Initially, we were told that the footage would need to be "retrieved through a third-party vendor" and that we would be contacted later -- however, no one followed up. The following day, after multiple attempts to reach them, we were informed that the "vendor was unavailable (PTO) "and the footage could not be accessed at this point. Later, a manager called and stated that there is no recording at all (⁉), only live monitoring on site. When we asked for confirmation of this and whether we could document the conversation, the call was abruptly ended Subsequent attempts to follow up have gone unanswered. Additionally, on the game day, we felt rushed to leave immediately after the game ended, even though our scheduled end time was 4:00 PM and it was only around 3:45 PM at that point. This made it more difficult to properly check our belongings around the game area. We followed all instructions provided by staff, yet there appears to be no secure storage, no accessible review process, and no clear accountability when something goes wrong. Their responses were inconsistent and changed over time. the incident has NOT yet been addressed at this point. We are sharing this experience for transparency regarding how personal belongings are handled and how incidents are addressed. Update: The owner has reached out to us, apologized, and showed us the available surveillance footage. The footage only covers the lobby and hallway areas and does not include the room where personal belongings are placed, so it was not possible to determine what happened. We appreciate the follow-up and the owner's sincere attitude. However, this situation highlights that the designated storage area for customer belongings currently has no surveillance coverage or secure storage. We hope additional measures (such as lockers or better monitoring) can be implemented in the future to prevent similar incidents. While we acknowledge their efforts to address the situation, we are keeping our original rating to reflect our experience.

So much fun and the puzzles were definitely challenging. We did the vault. Definitely worth it…read more Leti was so nice and even let us see the end of the puzzles even though we lost. We will definitely be going back :)

Me and my boyfriend had one of our first dates here and have introduced it to our friends. Amazing…read moreand kind staff! Definitely a place we will continue to visit and try out the new games as they come! Thank you for an amazing time always!

So fun and unique. Came here with someone I was meeting for the first time and we had a blast…read more Games were a good mix of mental and physical. Lots of figuring things out and collaborating. We sucked but took it in stride and still had a really good. Currently there are 6 gaming rooms, though more rooms are in the works. The games offered in each room change depending on how many people are in your group. And there are different levels, so once you beat the game, you can return to the same room to advance to the next level. If you fail, you leave the room for it to reset and then can return to try again as many times as you want. I'd never done escape rooms or anything like this, and was really impressed at the sophistication and technology. You get 1 hour and 45 minutes to play, and time flies fast. Came on a Friday night at 8pm and there were only about 2 other groups. Free parking in lot. The man showing us around (Tim?) was really nice. Overall a great experience to try. I'll be back with other friends for sure.

Came here with my family of 4 (2 teens), and we had a blast. We enjoy games, puzzles and escape…read morerooms, so this seemed up our alley while still being something "different" that we've never done before. We beat at least level 1 on all the rooms except one--the marble contraption. I enjoyed that there was a good mix of skills required in each of the rooms. Some of the physical ones really tired me out! I think this would be a good birthday party activity for 7/8th grade kids and above, as long as they're semi-mature and the type of kids that enjoy puzzles.

We had a fantastic time at the Red Door Borderlands themed escape room!…read moreJulian introduced the room to my group of 4 and did a great job of setting the stage. The room was AMAZING if you are a fan of Borderlands, but still really fun as a regular escape room if you aren't (2 people in our group didn't really play Borderlands, but still had a wonderful time!). NO SPOILERS, don't worry! The puzzle was considered a 6/10 on the difficulty scale, but we just wanted to have a good time with friends, so that was perfect! We had 4 adults, but I think kids would really like this room too! It starts out a little dark, so using your phone flashlight is DEFINITELY allowed, but the puzzles were so fun, and there were hints everywhere to find, exactly like an escape room should be! Thanks for the fun birthday experience, Julian and Red Door!

We escaped!! I did…read moremy first escape room with Red Door and I feel it set the bar really high for other escape rooms. It's really well produced and a lot of fun! I really like the TV screens that offer hints, let you know when you're close, or tell you when you're super off-base. I also like that they let you choose if you want that. My husband and I did the Last Stop room for a date night and it was such a fun way to mix things up from dinner and movie. Then my kids became obsessed with escape rooms, so we did the Fair Game with 5 adults + 2 kids. We asked for unlimited clues and were able to escape with some help on the tougher puzzles.

Booked them for my daughter's birthday with her friends. Has a fabulous time and the staff is very…read morefriendly and supportive.

This is my first brick and mortar escape room experience! I've done a lot of different escape…read morerooms, but this is my first three-dimensional, meatworld escape room. It was awesome! It had all of the high notes that I expected (I'm not gonna do any spoiler alerts obviously but if you have done even one escape room, you know what I'm talking about), with a ton of surprises, and very high-quality voice actors for the Scooby-Doo room. It was an hour and if if there had been four of us, we would've been able to access a 15% off coupon but it's totally fine that we paid full price because it's a weekend after all. Things were in very good condition physically and I love the steampunk design aspects of the business itself. There were infinite, unlimited hints that we could access if we wanted. Best of all there were no penalties for using those hints. I would 100% do it again even the same room! Even though we solved everything! Because WOW things rolled by like a blur! One thing I would like to request is their T-shirts that you can buy we're available on the website and also that the T-shirts were available in sizes 3X through 10X. We definitely would've bought some!

Michelle and Tamara hosted our event at the university I work at for a division retreat. There were…read moreabout 14 of us and the "escape room" game was da bomb! I didn't know how they would bring the escape room to us but it was perfect. We were going to do an offsite with a location based one but timing and location wasn't working for us so I thought I'd try breakout IQ. I'm so glad I did! It is a true test of team building and communication. The facilitation at the start was great. It really spoke to what I wanted my staff and me to get out of it. And the debrief was on par as well. It fit in nicely with the theme of our day long retreat. Besides fun it was educational on an individual and group level. I would totally use them again to facilitate for one of our student groups or even with other cross campus partners. Thank you!!

I reached out to BreakoutIQ looking to host an event for 50-60 people and Rahul immediately reached…read moreout to learn more. Our team had a few date changes, but through it all he was very flexible and accommodating. The day of the event, they sent instructions and had a staff on site setting up. They explained the rules of the escape room/scavenger hunt and we were broken in to teams and we were off. Overall, everyone had a great time and already asking when we could do another. Thank you so much, BreakoutIQ!

We hosted a corporate event with Escape This Truck and it was awesome! Greg is responsive, helpful,…read morefun, and so easy to work with. My entire team had so much fun and although the escape room was challenging it wasn't frustrating - he knew when to provide clues and when to let us struggle. It was so much fun!!!

What a unique and fun way to celebrate a birthday. Escape This Truck really elevated our birthday…read moregame! Greg hosted our 11 and 12 year old guests who had a blast solving the escape truck clues. The kids started with a pregame puzzle followed by a backstory of the mission. It was never a dull moment. Greg was also quick to respond and easy to work with. We highly recommend this cool experience.