I'm updating my review as the regional manager reached out regarding my previous review. It came…read moredown to very poor staff training on their part. Like I said previously, we had a great time our first time there. The staff was very friendly. I think they could have given a little more instruction on the fundamentals of climbing, but it was fun regardless. We left exhausted.

The most incredible place to go to for both fun and a great work out. This 61 y/o body still works…read more My son and daughter showed me I still got it !!!. Among the Great staff (Dave Z !! ) and others along with Brianna the locations Mgr, makes for a smooth experience and keeps you chock full of engaged safe fun and exercise... This location is a Must !!! Thanks guys see ya soon.

I brought my son and nephew here (22 months and 16 months). They had an amazing time! The different…read moretoys and activities they have for the kiddos are amazing. The indoor playground, complete with zip line and 3 slides is something I have not seen before in these indoor playground places. They have a section where they have tables for the little ones to sit, and I'm guessing that's where they have birthday parties as well. Mindnasium is a local gem for parents! So glad they have open play for the kiddos. Will definitely be bringing him again.

I had my son's third birthday here and it was great! The staff was friendly and they really engaged…read morewith the kids and parents! They asked for a theme and really went all the way with it; from the decorations to the goodie bags it was perfect. My son and guests really enjoyed themselves and are asking to go for open play time which we will definitely be doing! Thanks Mindnasium for a memorable birthday for my boy!

Great time here at the Rock Club…read more Purchased a Groupon and decided to visit on a Friday morning. Called ahead and the front desk staff were very quick in getting back to me to confirm that a belayer was available at that time. They also confirmed the Groupon over the phone. I went ahead and completed the required waiver forms online prior to our visit. Adequate parking was available at that time. The Rock Club (downstairs) shares its space with a with a tennis club, so make sure you follow the ramp down toward the Rock Club entrance and NOT the stairs whih leads to the tennis club. We arrived at around 10am and it was fairly empty. The Rock Club staff explained the process and set us up with climbing shoes. We were then introduced to our belayer who was awesome. Over the next hour, we tried climbs ranging in difficulty. The wall heights range from about 35-40 feet and the peg placement and wall angles vary throughout the climbs, making some more difficult than others. We even had some time to try some bouldering. Our belayer was great at explaining techniques and technical terms. She was very patient and very encouraging...though not "pushy" at all. After we finished, the staff was nice enough to show us around to see what else was available at the facility: childrens area, common areas, training rooms and weight rooms. May go without saying...wear comfy clothes. As a regular gym-goer, but someone who has NOT climbed before, this was a welcomed challenge. Certain muscles, particularly the forearms and core, may not be part of the typical gym regimen...but are very important in climbing...that being said, I was definitely feeling it the next day. Overall we had a great experience at the Rock Club. We will deinifitely look into other classes. Kudos to all the staff members there.

Fun setting! Bouldering grades are a bit everywhere but fun sets. Nice cushy pads too. If i lived…read morein NY id deffo join.

Front desk really needs to get it together on how they speak to their guests. Without customers…read morecoming in, you won't have a job. Place needs better maintenance as bathrooms are always wreaking of urine especially the kids family bathroom. Why do we have a children's bathroom with no proper way for children to reach the sink located inside the toilet? Staff at the salon also has a bad attitude. For such a high end gym, customer service is lacking 100%.

Want to start off by saying the only pro I can think of are really the trainers and class teachers…read morewho are all super nice, professional, and try to accommodate when they can. But policies set by management or corporate at this facility basically guarantee this location is on same trajectory as the Dodo bird. Other than the above, terrible quality for a Life Time facility and significantly worse than any other Life Time in NYC and Westchester area. The bumper plates on the second floor look more or less like a dog chewed on them. If you are here to lift weights, just know that the equipment is worse than LA fitness, NYSC, etc. Again, other Life Times have been renovated 1-2x over the past 3 years, if they aren't brand new. This is literally the only one that is like this. The only renovation they did was to remove a basketball coirt to replace with Pickle ball. The squat racks are literally a danger to use if you squat on the second floor if you hit parallel or lower unless you go to the 3rd floor (which typically has classes running) And now that they replaced one basketball court with Pickleball courts, you basically cannot use the basketball court. Unavailable 60-70% of the time to use. Attaching a picture for the reader to judge for themselves. Camp is over? Birthday party. No birthday party? Then its a league game (this one was not as bothersome before as they had the second court and it was not typically the entire day). I understand the need to increase revenue but at this point, this location is milking their members for quality that is worsening with each passing day. The reason this gym also went downhill is because of the influx of those who were going to Syosset and changed because the quality was also going down. I would venture to say Syosset is now the better location. If you have time, checkout Life Time Harrison or Life Time Dumbo. Drastic difference in quality. I hope corporate management changes their tune but its more likely that this facility will continue to increase prices and let the place deteriorate until they close down. Its really a shame. The reason this

This was my first time going to a rock climbing gym and I had a great time good vibes good and they…read moreeven had bored games would recommend

Solid Vital location, and glad they have more of these around the city!…read more This facility is definitely much smaller than their Williamsburg one, but also a bit cheaper to use. There isn't that much additional equipment or workout options besides the rock wall at this spot. It is much quieter though and still plenty of ways to entertain yourself on the various courses. Staff was friendly and instructional as it had been my first time climbing.

We celebrated my daughter's 10th birthday at this location, and she chose the 'Bounce and Laser'…read morepackage. We were allowed into the room 15 minutes before the party started to set up our decorations, including tablecloths and balloons, which made the space look great. The staff member was very nice, and we had two people assigned to help us throughout the event. The kids started with 30 minutes of supervised jumping and had a blast! Afterward, we headed to laser tag; the TVs weren't working, so we couldn't see the scores, but the kids still had a lot of fun. Then, we went to the party room for pizza. The two staff members seemed to be struggling a bit, so I offered to help out, but my guests still had a wonderful experience and no one complained. A tip was already included in the package, but we gave the staff a little extra on the side for their hard work. Once the party ended, the kids were able to stay and play in the arcade for a while. Choosing the 7:00 PM time slot was perfect because the place wasn't crowded, we practically had the whole facility to ourselves! I would definitely recommend this place for parties, especially for older kids. Celebramos el cumpleaños número 10 de mi hija en este lugar y ella eligió el paquete de 'Brincos y Láser'. Nos permitieron entrar al salón 15 minutos antes de que comenzara la fiesta para decorar con manteles y globos, y quedó muy bonito. La encargada fue muy amable y tuvimos a dos personas del personal ayudándonos. Los niños empezaron con 30 minutos de saltos supervisados y se divirtieron muchísimo. Después, pasamos al láser tag; las televisiones no funcionaban, así que no pudimos ver el puntaje, pero los niños se divirtieron igual. Luego fuimos al salón para la pizza. Los dos chicos del personal parecían estar batallando un poco, así que me ofrecí a ayudar, pero mis invitados tuvieron una excelente experiencia y nadie se quejó. La propina ya estaba incluida en el paquete, pero aun así les dimos algo extra por su esfuerzo. Cuando terminó la fiesta, pudieron quedarse un rato más jugando en las maquinitas (arcade). Elegir el horario de las 7:00 PM fue un acierto porque no había gente; técnicamente tuvimos todo el lugar para nosotros, lo cual fue una gran ventaja. ¡Definitivamente recomiendo este lugar para fiestas de niños más grandes!

Booked a party and a month before party they sent an email indicating they're closing due to losing…read moretheir lease and due to legal issues could not refund my deposit I paid to hold my party.

Used to be a member here but eventually switched out. For some reason I could never get over the…read moremultiple floors of bouldering, which makes it difficult to meander around and try different problems. Also not the best assortment of grades, once you start moving up even past V5, the pickings are slim. At times can be dominated by kids teams making it difficult to find space.

Deceptive billing practices and the worst customer service experience of my life. Unfortunately…read moreinfused with the mindset of a private equity owned operation that treats the consumer like dirt. Be very careful with this company.

We had the pleasure of having our son's birthday party at this venue yesterday. The check-in…read moreprocess was a bit flawed, but nonetheless, the customer service was great. We shared our feedback with the event manager, and she took it with grace and understanding which really stood out to us. It shows they take feedback, good or bad, in order to make the experience better, which we highly appreciated. Our party coordinators, Dylan, Daniel, and Imani were amazing! We were in complete awe with how they handled the kids -- and we had a lot (32 kids to be exact)! They were patient, kind, and were always ready and willing to answer any questions we had. They truly made our experience one to remember. I know working with huge groups of children can be tough at times, but their professionalism throughout the whole event was amazing. I would highly recommend this venue to anyone and am looking forward to returning with my kids for open play.

We had such an amazing time for Lucas's bday ! Viraj was a great bartender to us parents!read more