The Staff are FANTASTIC !!!!- helping and with patience listening to me and believe me- THST takes…read morereal Patience with my Accent/Speech! John H

Brand new Ace Hardware store. The place is clean and New!…read moreThe Employees are very helpful and friendly. I had my keys made and the man did a fast and wonderful job. I was going to get the chain saw blade sharpened but the machine wasn't in yet (the man was going to take it to the other store for me but I decided to wait until they get the machine in next week) My only complaint was that they do not fix lawnmowers or certain tools in store- you have to go to another location.

Buyer beware - OHDC of Raleigh willingly sends defective parts, and the home owner has to catch the…read morequality issues. We built in Wexford Reserve. We had several significant quality challenges with OHDC of Raleigh: 1. Wrong garage door ordered, and installed anyway - despite writing exactly what we wanted and included a pic in email.  2.  Defective doors: Both doors had multiple concave areas. We were told by OHDC it was a manufacturer issue and a lot of customers "don't mind it". We're including pictures because it wasn't just one panel. We are at a loss to know how a professional installer can look at those garage doors and think they were acceptable. Additionally, these defective panels were a different color on the interior garage side.  When we asked why they were a different color - response was - "oh that's just dirt, they were probably sitting in the warehouse for a while". 3. Glass: Some of the glass was installed backwards, so the tinting was different. Again, not identified on installation or on later visits. We had to point it out. 4.  Seal: A broken seal, or some type of oil (what we were told) - could be seen between several panes of glass.  Again, it was explained to be a manufacture defect, but they were installed anyway. Again, no one checking for quality issues. 5. Door frame: The garage door opening was built too large, and installers had to use four seal trim pieces on one side, and two on the other side of both doors. However when these four pieces were cut, every single one of them was a different length, and none of them sealed with the concrete. One seal was more than an inch high off the concrete. As a result, large amounts of water flowed into our garage causing staining of the baseboard and sheet rock, damp odor, and possibly mold exposure within the wall. We have a video of water flowing into the garage. They never told us the initial deployment was a temporary fix that was supposed to be corrected later. This was never done until we caught it after heavy rains. Conclusion: We are extremely disappointed none of these problems were identified at time of installation. We had to find the problems, which meant multiple trips to our property to coordinate, as well as potential for damage long term. OHDC has employees that are incompetent, don't care, and think customers are too stupid to catch defects. Pictures we've included tell the nightmare story. Buyer beware.

Yesterday I had two springs replaced on my 18 ft door after one was broken the day. The technician…read morewas capable and professional but the charges was insanely high, $729 for two springs, a few rollers, and 90min of labor. Insanely expensive as compared to prices paid ($200-$300) by colleagues of mine who had similar repairs in the Raleigh area. My advice is to consider alternatives to this company or negotiate better prices. I regret not having done so.

"Boutique Home Improvement Store."…read more When it comes to home improvement stores, Ace Hardware isn't high on my list. However, at selected stores, they offer knife sharpening - which brought me to this particular location. Apparently, the knife sharpening machine is an infrequently used options - as the called associate needed some guidance on how to use. Also, there are size limitations, as my cleaver was too large for the machine. While I waited for the sharpening machine to work its magic (8-15 mins approx), had an opportunity to look around. Emphasis on the amateur backyard BBQ'er. Large spice section and a solid options for grills. Store is small, but I gather there is an emphasis on a more boutique home improvement experience. Price for knife sharpening was approximately $6.99 per knife. Staff friendly and store pleasantly laid Out. Home improvement: 3.7

Called them and asked them if they cut glass. They said yes, when you come in see us at the front…read moreand we will get it taken care of for you. I said I am on my way, see you in 10-15 minutes. I get there and said I have the glass pain to cut to size. The guy told me I would have to leave it , the glass cutter is not here today. ???? I said I just called and they told me to bring it in I could get a pain cut. He said you can leave it and we can have it for you tomorrow. Well I need to have it done today , as I have to have the window fixed. I said I wish you would have told me when I called, I would not have to drive 15 minutes for nothing. Poor customer service. I am very disappointed in Westlake Ace Hardware.

Our stucco coated cinder block chimney needed a major overhaul. After last winter with temps in…read morethe teens water had gotten into the cracks in the crown and vertical stucco coat then froze and expanded the cracks. Clean chimney removed and then replaced both the cement crown and stucco coating and added a stainless steal cap as well as removing/replacing surrounding shingle and flashing. They returned a month later and put a sealant on the new stucco. The work was not cheap but absolutely phenomenal. It looks like a brand new chimney completely sealed once again. Thank you so much Esmer and company.

Super helpful, affordable, and really nice! Esmer evaluated my chimney and he was friendly and gave…read moreme information in an easy to understand way. Company was great and communicated super well.

10/10 experience from the start! We went to visit their showroom at 3:30, thinking they closed at…read more4, when they had closed at 3. Amy was super welcoming and helpful despite being off the clock. The measuring and ordering process was simple, well explained, and timely. Their experienced team made installation a breeze. They even took care to carefully carve around one tile of our existing backsplash in order to get the granite edge flush against the wall. We are absolutely thrilled with our update and amazed at how affordable it was!!

We were initially happy with the service, which included counter templating and install. However,…read morewe've contacted this business three times for support with cleaning, resealing, and modest repair and they have not responded.

Working with Wakefield Flooring was a mess, with James being really rude to me, but I can deal with…read moremen who get frustrated when mistakes happen (like them having us move items back into the house before the job was done and James taking pictures of one pair of underwear on the floor, having fallen out when we were moving laundry, and harassing me with that to say we were slobs, when they weren't even supposed to be at the house that day). James will likely reply to this with a he said she said sort of shaming, but this next problem is indefensible: now our flooring is breaking and they won't respond to me when I've tried to contact them. I think it's a manufacturer error, but it could be installation. I know my daughter's motorized wheelchair is part of the wear, but they knew we needed something that could handle that. The LVP boards are lifting and the corners breaking. It's troubling that they won't stand by their work or help facilitate communication with the manufacturer. (Also, if anyone knows how to get in touch with Nuvelle flooring, who made our LVP, I'd appreciate it!) ((I do see James likes to post personal emails to make himself look innocent here. If you saw all of our emails and knew that they cleared us to move items back into the house before they were completely done with the job, whatever he posts out of context in response to this is carefully selected to make himself look good. The real question for him is "have you responded to Shannon about the damage and pictures she has sent you?" He hasn't.))

never flished work horrible job horrble to work with and then wanted to sue us for his bad…read morejob......i can show photos of water stains never fixed and moldings never put in and wanted to be paid for.........beware its that bad!

Dan, Mary and their team were fantastic - professional, friendly, and most of all, patient as I…read moreasked a ton of questions. They showed up on time and completed the Generac whole-hose system installation right in schedule. Further, while there were some delays by supporting contractors that were way beyond their control (and mine), Dan and the crew responded immediately when the other contract work was completed. The work was neat, clean and and again, completed on time and within their original estimate.

I have no experience with the company's work, but the guy didn't have enough sense to either drive…read moresafely with his company's name on the back of his truck or just not drive. He cut me off and had pretty bad road rage when I honked at him this morning.

We loved working with 3C for our kitchen remodel! They were patient as we decided what we wanted…read moreand extremely helpful in the process. They went above in beyond with service and advice! For the actual cabinet installation, they showed up at the exact times they promised, finished on schedule and did several follow up appointments to make sure everything was perfect. The attention to detail was impressive! We have zero complaints about working with them and would choose them all over again if we ever have to remodel again!

Initial contact was in September - goal was to have a completed kitchen before thanksgiving, they…read morewere very confident that this was possible - final completion was after Valentine's Day! we had many issues - warped doors, pantry drawers that did not fit, glass doors that did not match, countertop, dropped and broken on the day of installation. But the absolute biggest issue was very poor communication - waited all day for the counter and never heard anything from them until we contacted them, installer scheduled but didn't show, follow up on where things were - all had to be at our initiative for status. they had easy acccess to text email or phone and did none of it. I love the finished job but would not give a good rating for 3c