They were gentle and attentive to my puppy's first groom appointment. A wonderful family owned and operated business.

Bethany and her family have been taking care of my MIA for 16 years since she was a puppy. I could not ask for more friendly and caring people. The grooming is always perfect and has kept her very happy and healthy. If you want the absolute BEST groomer ever , this is the place. Will C read more

Most lovely service my dog is always happy and perfectly quaffed when she comes out! Been taking my Cavaliers here for many many years read more

Thank you for always taking the BEST care of our Ruby girl! She LOVES her time at The Groom Room! read more

Bad communication, bad attitudes, doesn't open up the business for appointments, doesn't call customers telling them they're not open, lousy job grooming overall. Then when calmly trying explaining to them that they aren't really providing good customer service, they go on the attack and that start trying to turn themselves into the victims Beyond terrible experience here Just wanted to give a local business a shot, so I tried their grooming service despite the place looking ratty as hell I gave them 3 hours to groom a Corgi of all dogs. Not long enough, they needed nearly four hours. So anyone with a brain knows that a Corgi isn't going to take 4 hours to groom and even suggesting that's true is ludicrous. Which means my Corgi who isn't great in strange environments was 100% sitting in some crap space with a ton of dogs around here for two hours or more just waiting for these folks who can't keep their own schedules and times straight to get to her But I gave the business a 25% tip anyway and scheduled an appointment for my other dog the following Tuesday at 10:30 AM. After I've already traveled over for the appointment at 9:00 AM I get a text message referencing a 3:30 PM time slot So they, without my knowledge and certainly without my requesting it, tried changing the time to 3:30 PM however it didn't matter. They never opened up their business that day anyway, they never returned any phone calls. Theor changing the time was clearly a way for them to try and cover up the fact that they weren't showing up at the agreed to time. So they deleted my other appoinment to try and cover their tracks. The problem? I have the original text message that says 10:30, there is no communication they they can produce that will say I requested the change because I didn't and uh-oh I have a card with the day and time on it the woman gave to me personally the day I scheduled the appointment which says, Tuesday 10:30 am The next day I calmly tried explaining how they aren't respecting my time and If I continue to do business with them what can they do to assure me that this stuff isn't the norm with them? Despite the fact they POST many YOU BETTER RESPECT OUR TIME flyers all over their business, then send you text messages with the same message and then they threaten you with fines if you don't adhere to their time keeping policies.... They themselves don't care about anyones' time but their own Of course they took offense and tried turning themselves into the victims which was beyond predictable when I raised my concerns But lets review Gave a local business a shot Got a lousy groom job that took 4 hours that I paid $90 for I tipped 25% anyway and even scheduled another dog appointment They then don't even open up their business on the day of my dog's next appointment They don't return any voice mails nor do they send any text messages about not being opened even though they'll send you 14 text messages about respecting their time and fining if you don't Then when confronted with their lousy customer service, they take offense, both workers began shouting at me and tried bullying me while they then quickly tried turning themselves into the victims of the terrible customer service that only I was the actual victim of I'm sure there will be some lies and excuses but I've already seen some poor communication and customer service reviews of this business on here. 100% sure they may be okay at grooming dogs but no one with a college education is running the business side of the business at this place and that's beyond obvious with all the bad scheduling and back office and certainly by the way the try handling customer service, bullying customers and trying to paint themselves as victims I guess I should have read those bad reviews before going to this gong show, getting a crappy 4 hour groom job then the runaround, followed by missed appointments and being told I'm the problem when they get confronted about their lousy customer service and terrible attitudes The individual even started texting me with more of her b.s. while she continued to try turning herself into the victim but again let's review Gave a local business a shot Got a lousy groom job that took 4 hours that I paid $90 for I tipped 25% anyway and even scheduled another dog appointment They then dont even open up their business on the day of my dog's next appointment They don't return any voice mails nor do they send any text messages about not being opened even though they'll send you 14 text messages about respecting their time and fining if you don't Then when confronted with their lousy customer service, they take offense, both workers began shouting at me and tried bullying me while they then quickly tried turning themselves into the victims of the terrible customer service that only I was the actua Maybe your experience won't be like this at this place but if it turns out to be, at least your heard it here first :) read more

They do amazing job with dogs I won't take them anywhere else keep up the good work

Poor communication. Very dissatisfying experience. Charged us for a missed appointment, but told me "we are not charging for missed visits during COVID". Not true. Lost a lifetime customer over $90 missed appointment fee. Not too smart. read more

After leaving a couple of messages I finally got a call back. I understand it's a small business, but at least a phone call the same day would be nice. Upon arriving the owner I believe was not very nice. I believe she was very busy, but we had an appointment and had some request in regards our dog. We felt very rushed. I wanted to take my business somewhere else, but we had just moved into town and I had no other choice. My dog needed a cut and bath. Cut and bath were good, but customer service is #1 on my list and I felt like they were doing me a favor taking my dog in and not the other way around. Definitely not coming back. read more

These ladies are excellent! After experiencing a not-so-stellar dog groomer here in Newport, I decided to try The Groom Room for my shitzu, Max. I love the open-floor concept and the fact that they do not kennel your dog when he/she's not being groomed. They gave him an excellent cut, and they also gave him time to socialize with the other dogs (which Max LOVED). Another awesome thing about them is they offer a military discount. We will definitely be taking Max back while we are here in Newport! read more

Great service family run. Bosun came back looking and smelling lovely! Even dremeled his paws.

My family and I have been bringing our babies to Bethany for over 10 years. This family run business is one of the best around. Service is quick and I have always been pleased with the outcome of each of my dogs grooming. read more

We are military and it is incredibly hard to move and find all the different businesses you use consistently all over again in a new town. Thankfully, after using a few grooming services on the island, we finally found Groom Room! We used other companies, 3 to be exact... one was so rough with our dog, she bleed after being combed through for far too long. After that experience we were so happy the team at Groom Room listened to our grooming needs and wants. They properly cut, combed and bathed our dog. They even have a cute little welcome board set up on the Broadway entrance that has your pooches name on. Love the little touches. :) I also like that my dog is never in some back room or kenneled when I go to pick her up. She's always bouncing around with the owner or her assistant. It's a great place if you want great service, with great people! read more

Seriously... This is the place to bring your dogs! Bethany and I only met in the past year, but her and her family became good friends when we all went camping over the summer! They are all truly kind people and I've honestly never seen such a sweet group of dog lovers! Their salon is spotless and smells great... You'd think with my allergy to dogs I couldn't go in there... I'm fine though! That's how clean they keep it! The dogs are always soooo happy there, you can tell by their adorable puppy smiles across their faces! Check them out, I promise, you will not be disappointed! read more

Our little Oscar gets a bath there every two weeks and a haircut every 6 or 8. He's a furry little guy who gets matted easy. I wouldn't take him anywhere else. He goes bananas in the car when we pull up and makes himself right at home when he gets in the door. When he's happy, we're happy. read more

The best groomer in town! My dog loves coming here and with all her long hair she requires a lot of work! They always do an excellent job and are so friendly and helpful! I appreciate the attention they give in a timely fashion! read more

They gave our fluffy white American Eskimo the best haircut of his life!! Probably took 2lb of fur off. He's summer ready and has never been happier. Thank you!!! read more

Complete hack job done on my Springer Spaniel. If you want your dog shaved uneven & partially by all means go here. Not professional at all. read more

My dog Abby loves it here. She looks beautiful! They are very professional and do a spectacular job. Been going here for several years. Consistently good read more

Amazing business, great prices, locally owed born and raised in Newport. Dan, Bethany and their 2 children work their shop. They are caring and gentle. A great family and business all around! read more

My dog went in there a dirty smelly animal. I waited and watched Bethany and her family prepare Disco for the prom! They were so caring and gentle. She's just a pup. Dan got in the tub with her because she was trembling! I almost cried. She got lots of treats and kisses from their daughter, Bethany's clipper skillz were amazing and Disco says she feels like she was pampered. She wants sparkle glitter clear coat over the pink nail polish every time now! She is a joy to snuggle again. Soft and fluffy and fresh. I think she even got her teeth brushed because her kisses weren't stinky anymore. Who cares though. I'll take puppy kisses however I can get them. read more

From start to finish, we were pleased with our experience! Easy communication on the phone to schedule our appointment. Once there the receptionist took the time to ask us what we like and do not like about our goldendoodle's style, verified the length, ear and tail type of preferences too. We have never noticed her long eyelashes until now so that indicates they certainly take their time with her. Also the shortest and smoothest nails, so thank you. From one proud goldendoodle owner, thank you for a job well done! read more

I thought they did a good job, but at $85 dollars per dog for a basic cut they're quite expensive ...

We recently had our very shaggy dog, Finnick, shaved for the summer. It was a pretty big job and he looked great! He was very happy and relaxed when we picked him up, always a telling sign. We now bring him in regularly to get his nails trimmed. They make the whole process easy and fast! Very happy with everyone here! And easy to park around back, key for Newport! read more

Don't go here..... Lies and excuses Took my dog to get washed and flea dip, was told they would get rid of the fleas. They told me the dog had no fleas and still charged me 60 dollars to wash the dog. Also included in that price was clipping the dogs nails and cleaning the ears, which neither was done and still charged full price. I called to tell them about my issues and was told it was not there problem and they hung up the phone on me. Stay away poeple terrible service. Stick with petco. read more

We were greeted by a very friendly and helpful young woman who thoroughly explained the pricing and services. The dogs waiting to be groomed got to play together which was an added bonus. We were asked if it would be ok to have our Westie play or if we preferred to have her crated. We were also asked about preferences and if there was anything they needed to know. They were very thorough and very knowledgeable. It is hard to find someone to do a great Westie cut, but they were able to do an outstanding job. Our dog looked adorable and was calm and happy while there. Will definitely return! read more

I took my dog here twice. On both occasions they did not follow my instructions. If you have preferences, make sure you're very explicit and repeat yourself every chance you get. read more