My girlfriend and I found The Grout Expert online and used them to have some of our cracked kitchen tiles replaced while also having the grout redone and cleaned (late review). Mario did a great job with that! We had Mario come back to have our bathroom tiles cleaned and he also recaulked the tub. Another great job! Mario was very kind and professional. We will go back to The Grout Expert for any future needs! read more

The Grout Expert - Mario did a great job recaulking our bathtub! - Refinishing Services Near Me - Concord, California

Called for an estimate Mario came out about 2 hr. later. We set up an appointment at 9 am the next week and Mario came right on time and started work, he spent 8 hrs. working on my shower, removing all the old grout by hand regrouted and sealed the tile. Mario was polite and did a great job the tile looks like it is new, if I have any more grout work THE GROUT EXPERTS are the ones I would call. Thanks for a GREAT JOB!! read more

Adam and Mario did a OUTSTANDING job on our tile!!! From the first phone call to our last interaction, Adam has been nothing but professional and helpful. Arrived when they were supposed to and finished on time. We had them clean and color seal our existing tile grout, which was very dirty ( almost black!). It looks brand-new!!!!! I am sending them to my parents house next! We give them an A++++ !!!!!! You will not be disappointed with Adam!! Thanks Adam and Mario! read more

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These guys crushed it. I had them out twice for separate repairs on grout. I was going to replace the tile flier in a bath. But decided to try repairing and changing the color of grout. The Grout Experts came out and cleaned and refinished the grout in Almond, looked fantastic, saved me thousands. read more

I heard of the Grout Expert through a friend, i was looking for someone to clean my kitchen and bathroom floors on a super short notice. I had spoken with Adam and he talked with Mario to check his availability. Mario called me within the hour to work with my hectic schedule and was able to accommodate. The difference was literally night and day, I had never seen the tile and grout this clean since the day we installed it. Mario stayed late and I was very thankful, I would highly recommend this company! read more

The Grout Expert - Refinishing Services Near Me - Concord, California

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Recently hired them for a grouting job on a brick tile wall. Adam was very responsive and informative in our correspondence. Mario and Mark showed up on-time, they wore face masks, covered their feet and knew what they were doing. They finished the job on-time and made it a painless experience. The finished product was exactly what we wanted. Definitely recommend this company and Mario for any grouting job. read more

So called this company spoke with Adam, he sent Mario over to our house to give us an estimate and we are talking about a week ago, haven't heard from anyone at this company. Mario texted me stating that he will get back to me with an estimate and it's over a week now and still have haven't heard from them. Will not use them, not reliable. They might be good on their work but customer service so far didn't reflect on my service. read more

This was my first experience using this company and I wasn't disappointed! Mario was on time! And was very informative as to what had to be done. He cleaned the first half of the shower to make sure that I would be happy with the results. He did a great job! See attached photos of before and after. read more

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My floors look amazing and Mario was very nice. I had previously hired a steam cleaner which only helped a little. My floors look new!

The caulking in the kitchen and bathrooms were getting old and cracking. The team from Grout Experts did a great job. Great price and greater service. Really happy I went them ! read more

We had them do our rental property in San Ramon almost a year ago. They cleaned and colored the grout with a stain. They did the work before our tenants moved in with (two dogs and three kids). The tenants unfortunately just moved out. We expected allot of work as usual. We are amazed that the floor looks almost exactly the same. The product they used or" sealer" must be amazing stuff because the grout lines are an off white and usually discolor really easy. The tile and grout looks like it was just installed. I had to yelp this because now I am happy with their service. We would usually call a company to clean all our flooring but not this time :) read more

My experience started off on the completely wrong foot but was salvaged by Adam. Don't be turned off by the people you reach on the phone. Once you are dealing directly with Adam you are in great hands. The bad The Grout Experts appear to use a call service company to handle incoming calls etc. In my opinion this call service is horrible and possibly costing them customers. I called to schedule a free inspection and my information was taken and I was told I had a 12pm appointment. When 12:20pm rolled around nobody was at my home so I called for an update. They asked for all of my information again then informed me I would be called back. The general service area I am in is run by Hoang, he called me shortly afterwards and apologized for the miscommunication. Appointments are given in 1 hour windows and I was scheduled for 12pm-1pm, the call service company should not have told me it was a 12pm appointment. I have had a few other contractors out and know the hour window is the norm so I had no problem with that. Hoang said my technician was on the way and should be there on time. I waited until 1:20pm rolled around before I was completely annoyed. I called Hoang and cancelled the appointment. Hoang was surprised and thought someone should have been there already. About 10 minutes after I cancelled Adam knocked on my door. Since he was already at the door I asked for some time to cool off then invited him in to carry on with the inspection. The good Once I was finally directly interacting with Adam everything was great. Adam is very friendly and open about the work that needed and didn't need to be done. Adam gave me a fair quote and more importantly his direct cell phone number to avoid the call center service in the future. After discussing the quote with my wife I called Adam back to confirm the work to be done and schedule everything. I did not receive a courtesy call confirming the appointment a day in advance. I mentioned this to Adam and he said it should have been done (call service company dropped the ball again) Actual work performed When my appointment time rolled around Adam was at the door at 10am on the dot. I am a first time homeowner and still learning all of my new responsibilities. I followed Adam around and took notes on everything. In addition to doing the scheduled work Adam also explained things I would need to know to handle items on my own. He was honest with me regarding what didn't need a contractor and what I should be able to handle with DIY supplies from Lowes or Home Depot. I noticed that Adam is one of the quality workers who doesn't just want to do his job, he wants to do his job right. For example, when he was done caulking areas he would go back to it to make sure everything looked right and was setting correctly. He didn't just caulk and move on. Recap I am very happy with the work performed by Adam and highly recommend him. The awful experience with the call service center is the only blemish preventing an "5 star" rating. read more

I heard of this duo by word of mouth and was not disappointed! We just needed a couple things done in our bathroom when we first moved in (refresh the tile and grout, since it was old and dirty.. 1972 condo, and reseal a few things in our bathtub that was building up in the corners.. gross) and we didn't have the time to do it ourselves. Crazy busy schedule at the time! Adam and Mario were there on time, very professional and personable. I'd definitely recommend them! read more

I am happy with the customer service I received from Adam. He takes the time to explain everything and is very personable. It's so refreshing to deal with someone like this because these days in business people like Adam are few and far between. Mario did a great job transforming my tile. It looks brand new!!! He was also a pleasure to work with. I will definitely use them again. read more

Well beyond these 5 stars. Mario is the grout expert. Professional & knowledgeable, Mario took great care with our grout work, marble floors & granite counter tops. We also received a crash course in how to care for marble & granite. It doesn't get any better than this. Thanks, Mario. read more

Our floor looks better than the day that it was installed. They cleaned the tile,cleaned the grout, and then changed the color of the grout. Adam Price and his worker made our old tile look modern by using a lighter color. Love it!! We will use them for our other projects too read more

I called The Grout Expert to do some work in my bathroom and I have to say, I was completely blown away by these guys were able to do. My bathroom looked a million times better than it was. The quality of work and professionalism were absolutely top notch. Adam (the expert) was also just a really great guy to boot. I have a few more tile and grout projects left to do, and I'm definitely calling Adam to take care of it. If you need any grout work done, I'd highly recommend this guy. read more

So I will start off by saying my bathroom is white! White tile with white grout and my wife keeps it very clean. Time has passed and mold began to develop so my wife said we need to fix it. After numerous home remedy attempts to get the caulk and tile grout clean we decided, actually my wife recommended calling a proffesional. So I called The Grout Experts! Mario arrived on time and performed an amazing job. He removed the old caulk replaced it with bright white fresh caulk, removed some old dirty grout and replaced that and then sealed the whole shower. What a difference, it looks so much better and was very reasonably priced. I will be using these guys again for all my tile and grout needs. read more

Very disappointed, had a 10am appointment and no one showed up or called. I called them at 11 and was told someone would call me back,no apology, no explanation. Got a call back 15 minutes later telling next available appointment was in three days. No thank you. read more

These guys did a superb job. My bathroom looks like new! Fair price, great people. If there was 6 stars I would give it to them. They made a same day visit and made everything easy. read more

I spoke to quite a number of grout companies on Yelp, through referrals, and using Next-door. Finally came across The Grout Expert which had great ratings year after year. Many of the other companies I found on Yelp had great reviews unless you looked back at their review history in detail. I also chose The Grout Expert because they were professional, very responsive, and did not pressure me over the phone to pencil in a date/time. They are a very modernized company and allowed me to literally text pictures of my shower to them. Within a few minutes I received a quote back via text. This enabled me to avoid scheduling an in-person estimate. Mario did an amazing job cleaning and regrouting our shower! I will use their service again and also refer other friends and family. read more

They did such an awesome job on our kitchen. Very professional service.

I contacted Adam directly via email, after reading about the call center problems in another review. Adam responded to my request for a quote within an hour. He suggested that I send pictures of the shower that needed work. I did and we handled the entire transaction by email. I needed a glass enclosure removed from a stall shower, mildewed caulking removed and new caulking applied in the shower and around the kitchen sink. On the scheduled day, Mario arrived about 5 minutes early and got right to work. He is super-courteous and professional. He didn't waste any time and finished an hour earlier than the estimate. I'm very pleased with the quality of the work. Of course, with grout, we'll see how it looks in a few months. But with their 1 year guarantee, I'm confident that their work will stand the test of time. I'm very impressed with Adam and Mario at The Grout Expert. read more

We just had Mario do the grout for our bathroom showers and a few loose ends in the kitchen and main walkway. Wow. They look like new. Unlike the reviewer that had a problem with the call service, I worked directly with Mario and had no problems whatsoever. He was prompt, precise, and very accommodating to our schedule (coming on the weekend due to our busy schedule). Additionally, Mario explained how to maintain and properly clean the grout in the future. Their pricing is competitive compared to others we received. Based on the work they performed, it was worth every penny. I can tell you their service merits the high marks they've received here on Yelp. read more

Mario did an awesome job! He was on time with my set appointment. The grout was clean with no harsh chemical. I would definitely recommend the business. read more

The Grout Expert - Refinishing Services Near Me - Concord, California

This company is very professional and wonderful to work with. I personally like using smaller company's. Adam the owner took the time to explain all my options and trust me I had many questions. Mario came out to do the work. He too was professional and wonderful to work with. He explained what he was doing to the grout on my floor when I asked. He went above and beyond and did a wonderful job. I cant stop looking at my floor, it looks like a brand new floor!!! I told all my neighbors! Thank you guy's I will be calling again when I need work done :) Joanne read more

I was very impressed with the way that Mario did his estimate. He arrived on time, heard my request, then he asked me to remove the tape so he could see the missing grout. He checked my old grout mix and mentioned he would be able to use it in select areas of the my two bathrooms. He came back after the special ordered grout came in and completed the job. He did a fabulous job! He was courteous, professional and I would definitely use Grout Expert again! read more

This really is as good as it gets. I wish everything else I have to deal with on a day to day basis worked out as smoothly as this! I was in charge of getting someone out to my grandparent's house to work on the grout in their bathroom. They're up in age so it hasn't been looking good for awhile now. The whole process was easy. Meeting up to get a quote went well and getting the work done went pretty well too. No rescheduling had to be done for either. I'm afraid I fall victim to this often but not this time! Convenient AND they did such a great job! No pressure on trying to sell me things we didn't need. Overall, a real good experience. I foresee them working on a kitchen soon :) read more

We finished our tile restoration with the grout staining process provided by the Grout Experts. Once again Mario was right on time and competed a professional job! Highly recommend, your tile will look like new! read more

My husband and I put tile in our home over 15 years ago and have never done any maintenance to it. There were a few tiles that had cracks on it and the grout was beyond dirty and stained. We decided to call the grout expert and they sent Mario to my home last week to replace three tiles in our kitchen and did an amazing job - he was so careful and diligent with his work. He did such an amazing job! In addition, he cleaned the grout and my floors look like new. The grout is spotless and I am extremely happy with Marios work. I would highly recommend Mario to anyone who is looking to have their tile repaired or cleaned. read more

We found the Grout Expert on line and what a find ... Mario gave us an estimate, we scheduled an appointment, he met is obligation on time and what a craftsman .. turned a twenty year plus shower complex into a modern day miracle. Blended several grout colors to match the existing grout and applied with the touch of a master painter ... Estimate was more than fair and "The Grout Expert" delivered ... would highly recommend this company to anyone needing this type of workmanship... read more

I found Grout Experts on the internet and called them. They responded very quickly and got me on their calendar within a week (during the busy holiday season, too!). Mario arrived on time and was so professional and courteous. The grout in our floor tile was almost black and he renewed it to its original color and also fixed several cracks in the grout. Great job and would definitely hire them again! read more

The Grout Expert did my grout in my kitchen and did a fabulous job. Adam was very professional, worked quickly, and made my grout look new again. I hate caring for grout but he has answered all my questions and is helping me so I can seal and protect my grout in my bathrooms until I can afford to have him come and do them too. The price is reasonable and worth it because your grout stays looking new. He will even leave you with some of the sealer he uses so you can do touch ups when the grout begins to look dingy, which I have applied and is not too difficult. Adam always answers my texts when I ask him a question regarding which products to use and it is well worth getting to know him if you have a lot of grout in your house! read more

Got to start off by saying this duo is amazing! Its hard to find good honest contractors without having someone tell you about them which is what brought me to yelp. Nothing but good things said about Adam and Mario and don't let it fool you its all true. I inquired a phone estimate since I'm usually almost busy. Adam asked me to send some photos of the shower I wanted to get regrouted and he was quick to reply with a time frame and a price letting me know that there may be a +/- 100$ depending on what his worker Mario may find. The price wasn't to bad to start with so we came to an agreement. Mario was right on time and very polite! It seemed like he knew what he was doing and after inspecting the shower he told me it would actually be 75$ less! I was surprised with the honesty and the shower came out looking brand new! Definitely recommend this trustworthy duo. They're definitely on a mission to please their customers! read more

My bathroom and kitchen needed major help as I had not kept up with sealing the grout and replacing old caulk. Both my bathroom and kitchen are looking bright and new with Mario's attention to detail and the right products for the job. The bathroom is large travertine tiles and the kitchen is small porcelain tiles. He cleaned the grout until it was no longer discolored and replaced the caulk with exactly the right color to match the grout. Mario is very professional, knows his stuff and is a pleasure to work with. I highly recommend him to tackle your tough grout problems. Thank you, Mario!! read more