I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the job, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it. read more

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We wanted to have our pool tile cleaned and regrouted so I called a few of the grout companies I found on Yelp. Thomas responded right away and asked me to send him a video of the pool area. He said he would come the next day to take a look and give me a quote. He showed up on time and gave me a reasonable quote. In the meanwhile, I tried to call two other grout companies that both asked me to send them a video too. One followed up via text but once I started asking questions about insurance he stopped responding. The other never responded after receiving the video, so I was going to go with Thomas. I saw the recent one star review that was posted and I was concerned. I know things can go wrong with a job, but it's how a company responds to issues that tells me whether I should go with them. The review definitely gave me pause, but there were other good reviews for Thomas and his crew so I set up a time for him to come and do the work. To make sure there would be no unpleasant surprises, I asked clarifying questions about the work, his insurance, and his satisfaction guarantee. He answered everything I asked. On the day before the job was to start, we confirmed the time and he and his crew showed up on the dot. They hand scraped the tiles and reapplied the grout. I appreciated that they did not use chemicals. The reason why I gave four stars instead of five is because I specifically asked Thomas if we should start to drain the pool so they could work on the tile when they got here. He told me they would handle it. The draining process was going slow and his guys couldn't do anything until the level of the pool water was below the tile. Thomas finally suggested getting a sump pump to make the pool drain faster, but he had to drive a distance to get one. As a result, his workers were waiting around until he got back. I wish he would have come prepared with the sump pump, especially since I had asked about draining the pool beforehand. His workers did a good job, but the next day we saw that there was still some white staining on a couple of tiles that got missed so I texted Thomas. He said he would come the next day to check it out. He came and took care of it himself and then had us look everything over to make sure we were satisfied. We were. read more

These guys charge a lot and don't seem to know what they're doing. They charged me $450 to caulk my master bathroom, which is a ridiculous amount. Worst of all, their caulk started peeling off just four months later. They returned and redid the job for free, but it peeled off again six months later. They blamed an earthquake, which hasn't even happened, for their poor workmanship. Avoid them. I won't call them for the third time. They obviously don't know what they're doing. read more

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Quick response Professionals Provided estimates nice to interact with The guy who came was on time read more

Another outstanding job by Thomas and his crew. I wish I had a before picture to show you but believe me it was dirty. They recolored my grout and sealed everything. Can't recommend these guys enough. Even my next-door neighbor use them on the same day as I was getting my floors done. read more

The Grout Specialist Co - Bathroom tile and grout - Grout Services Near Me

The Grout Specialist Co regrouted our shower and repaired the tile countertops in our bathroom and did excellent work. Thomas was professional, prompt, and helpful - one of the best contractors I've ever hired - and when the work needed a small repair he was right there to fix it at no charge. I definitely recommend them. read more

very unhappy with their work. the grout color didn't match to existing and most of the places they regrouted are already breaking apart. some of the outside tiles that needed to be re-glued have already gotten loose. the shower area where they resealed have discolored and looks worst than before. read more

Today Thomas and a worker redo the area where he thinks might have problems. He did not charge for redo work. So I hope there will be no more leaks and water damage to wood structures. read more

Today we had our second job completed by Thomas and his team. It's great to contact someone who responds timely, keeps appointments as scheduled and even arrives early, delivers top quality work and provides great pricing. We had our grout cleaned and recolored in multiple rooms today and the tile flooring looks brand new! Our first job with Thomas he regrouted our master bathroom shower and did a better job then the builder! You won't go wrong hiring Thomas! read more

Great work re-grouting tiles in my kitchen area...very reasonable compared to all the others I got quote from...

If they say a picture is worth a thousand words then just look at the two photos I have attached. What started out as a simple regrout turned into a larger project. Thomas and his team were able to identify a much larger issue then originally discussed. As you can see from the 'before' photo the regrout was caused by the rot we had underneath the tile. Fortunate for us, Thomas and his crew were able to fix the larger issue at a very fair price and in a timely fashion. Honest, high value, quality work seems to become harder to find these days, luckily Thomas runs a first class operation. Highly recommend. read more

The Grout Specialist Co - After. - Grout Services Near Me

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The seat in our shower was cracking and had a lot of water trapped in it. A LOT! I guess we didn't realize how long it had been cracked and collecting water. Thank goodness we found Thomas on yelp. Thomas and his crew were amazing. Thomas came out and inspected, gave us a fair quote, and about 2 weeks later (today) they came out and fixed it up real nice. They pretty much had to remove almost all of the tiles on the chair in order to drain the water and re-prep it for tiling again. They re-tiled it and we're even able to save all of the bullnose finish tile (which I had no extras to replace). Could not be happier with job they did. Thomas and his team are very smart and skilled experts, on time, professional, fair pricing, and do A+ work. I'd hire them again in a heartbeat. In fact if I have any future tile/grout issues Thomas will be the first person I call. Thanks so much! Chase + Monica read more

The Grout Specialist Co - All nice and fixed - done the right way thanks to Thomas! - Grout Services Near Me

They are just great people and do wonderful work! A bit more expensive than I expected, but you will definitely pleased with the results! They are profession and on-time. read more

If only I knew 10 years ago what I found out recently, that you can change the look of your kitchen or bathroom just by changing the grout this would have been the first remodel I would have done for my home. Thomas did such an amazing job on my kitchen tile that everyone thought I changed out my tile floor! It had a big impact in making my kitchen look new. Highly recommend! read more

The Grout Specialist Co - Changed grout color from brown to dove. - Grout Services Near Me

Very professional! He just left my place and felt compelled to write a review. I had to travertine tiles that needed to be replaced in my entry way. He matched the tiles perfectly and was in and out in 2 hours. Would definitely use this company again. read more

Save me a head ache on my kitchen floor that was so digusting. I do not have the time and money to replace my grout or tiles. He did an amazing job, even when I told hi my ac was broken, and I can wait until it gets fixed so they can work comfortably. He went ahead and fix my grout. No it looks new and so clean. Thomas and his crew was friendy, professional! read more

These guys did a fantastic job re-grouting our original 1940's kitchen tile. They scraped out the old grout, cleaned, re-grouted, and sealed the counter and backsplash. They also cleaned the grout and tile in our shower and bathroom floor. Looks great! Thomas even fixed some loose tile and grouted an area on my bathroom countertop, no charge. They were clean, safe, professional, and quick. I would definitely recommend their company! read more

Imagine my horror when I realized my shower was leaking on to my wall behind the tile. I was picturing thousands and thousands of dollars out of pocket and tons of time wasted. What's a working mama to do in the craziest time of the year?? I used the Request a Quote feature on BART and sent a note to five service providers in the Rea. The Grout Specialists responded right away, scheduled a visit for a consult same day, and let me know if was a minor fix costing less than $200! The speed, convenience and quick communication were just gravy. As was the piece of mind I wasn't about to embark on a reno I wasn't expecting. read more

This owner's response time is impeccable. We didn't use his services because we will probably replace the countertop. But his prices are great and he is an artisan. Really knows his craft. read more

I'm very impressed by this company. I woke up one morning and thought "I should get my bathrooms regrouted." I called and a few hours later Thomas came out and looked at the master and guest bathroom and priced me a reasonable estimate. Scheduled out 6 days later, he gave me a time of 8am and came around 7:45am. Loved that! Timely and went to business. After about 6 hours, both showers looked brand new. I couldn't believe it. Would highly recommend. read more

Thomas came out for our estimate, precisely on time, and quickly wrote us up a proposal for our master bathroom shower, kids bathroom counter sinks and floors, and kitchen repair. I called a week later to set up an appointment and he was flexible and easy-going about it. We decided to wait on the kitchen repairs, and he was not pushy at all about it. I asked if there was any other discount we might get, and he suggested we print the $50-off coupon on his website. On the work day, he and his helper arrived 5 minutes early, and immediately set to work. They lay down tarps to protect our carpet and flooring outside the bathroom doors, and they wore booties on their shoes. Thomas' assistant scraped out the old caulk in the kids bathroom while Thomas did the master shower and scrubbed the master shower floor with Ajax oxygen bleach and let it soak. After removing all the nasty old caulking, Thomas re-caulked it with white Loctite Polyseamseal, and GE silicon for the clear caulk. They cleaned the bathroom floor grout with Nutraclean and applied bone-colored grout stain, making it look brand new. They sealed the floor and countertop grout with Miracle 511 Porous Plus. Above and beyond-- Thomas also did some extra work that we hadn't asked him to do. He said he didn't like the look of the caulking around our kids bath tub, so he removed it and re-caulked it - this wasn't in our original estimate, and he did it no charge. All in all, he did exactly as he promised- he made our old ugly grout look brand new again. Thanks Thomas! read more

The Grout Specialist Co - Applying bone-colored grout stain. (dirty old grout on right, newly applied still-wet stain on left) - Grout Services Near Me

Challenge: My kitchen sink started leaking about a year ago. I decided to take matters into my own hands and resealed it myself. Not as easy as it looks. Looked like a kid did it and the sink still leaked. Resealing the sink was on my to do list all year. Happy Ending? Reached out to a few contractors (phone and request a quote) during the holiday break. Thomas (Owner) was quick to respond, was on time and fair with his quote. Job ended up requiring more work than expected, but he got the job done. read more

He came very soon to replace some caulk in my 2 bathrooms. Great and wonderful job! Thank you!

I hired The Grout Specialist to grout and clean a tub, tiles and sink. The work was outstanding, starting with Thomas and his worker, they were professional, showed up early, and the results were stunning. The quality of work exceeded my expectations, they not only did the grout, they also cleaned the tub, and the fixtures, an old worn out, out dated bathroom looks clean and new. I plan on hiring them to do some additional work. read more

Thomas and his team performed the work on time and budget. Our kitchen counter grout needed to be redone. The finished product was beautiful. One recommendation is to complete the counter and backsplash at once. We thought the backsplash looked good until the counter was done, then had to ask Thomas to return to do the backsplash. I highly recommend this family run business. read more

Thomas did a such a great job replacing the grout and seal around our kitchen sink and countertop! On time, on budget - husband hired, wife approved! Will use them again, and recommend to friends and family. read more

Due to ground movement, my patio's stone tiles had a deep crack in the grout the entire length of the patio. Thomas, the owner, not only did a remarkable job matching the grout color to the weathered, 11 year old grout, he also chipped out and replaced some stones that were lifting. He then cleaned and sealed the entire patio and it looks like new again! Thomas is prompt, patient, personable, and provides his service with perfection. For any tile or grout needs, I highly recommend that you call the Grout Specialist. I've scheduled more work with him next month. read more

These guys were the best. After a nightmare of a remodel and having no faith in our contractor to fix some mistakes, these guys came in and took care of a ton of issues. I plan on going back to them anytime I have tile and grout questions. read more

Thomas was prompt and courteous at both the estimate stage and on the actual day of work. He and his helper worked all day, from 8 to 2, without much of a break re-grouting my master bathroom shower that had a major mold/mildew problem we had unsuccessfully tried to resolve ourselves over the last few years. The quality of the work looks great, and we'll see if in fact he was able to resolve our mold/mildew problem for good. Not enough time has passed to be sure about that yet. I especially appreciated that Thomas used some of his extra grout to touch up a few areas for free outside of the scope of his work, since we had constant grout colors on our bathrooms counters. That was a nice touch. Thanks again, Thomas! read more

Thomas and his helper went above and beyond. Our kitchen grout was in desperate need of some help, and they made it look brand new. He also cleaned the sink to the point that it looked like he replaced it because it was so deeply cleaned. He even installed our new sink appliances (faucet & soap dispenser) for us at no additional cost. Thomas and his helper were right on time and worked hard to get everything done and cleaned within only a few hours. Our kitchen looks brand new because of him and we are even happier & more satisfied than we could have imagined. We will be using Thomas from here on out and will be recommending him to everyone we know. Thank you Thomas and team, you are FANTASTIC!! read more

I wish I could give Thomas more than 5 stars. He and his helper wer fantastic. Showed up on time, got right to work, cleaned the tiles, got rid of old grout and the ugly daisy stickies on my bathtub, regrouted, cleand up after themselves and were done in about 3 hours. I can't say enough wonderful things about Thomas the Grout Specialist except HIRE HIM!!!!!!!!!! I will be recommending him to all my friends, neighbors and co-workers when they are looking for some one to regrout surfaces in their homes. read more

When it comes to things like grout, it's not something I think about all the time. Sure, it's in our shower and on our counter tops, but other than that it neever crosses my mind. But, after a few decades of hard use, our grout was cracking and we needed it to be repaired and essentially replaced. We called the Grout Specialist and Gaspar was amazing. He identified the problems right away, got on it and stayed on it and gave us a great price. They're a family business and Gaspar works with his father. They gave us a lot of exxtra stuff and were a delight to work with. I'm not passionnate about Grout, but they are and it showed! read more

We have used Grout Specialist a couple of times in the past few months. Once to prep our home for sale and again to refresh our bathrooms and kitchen in our new home, both times there were very professional. They came out to provide a written quote on the work, and where able to schedule the actual work very quickly. When they come into do the work, they arrived on time, the cover the cabinets and surrounding area. They were also able to repair cracked tiles and remove grab bars in the shower area of our new home and replace those tiles with accent tiles we provided them. The work was completed within a day or two depending on the size of the job. Using Grout Specialist is a great option instead of a full replacement of the counter tops or tile floors and it was at a fraction of the cost. We will use them again when needed. read more

Highly Recommended! I had an entry hall with broken wobbling tiles that is now beautiful and looks like new. The tiles were removed, cleaned, glued, grouted and sealed. I am very happy with the result. The second job was to regrout my husbands roll in shower. The tile was cleaned and regrouted. It too looks like new. Thomas was on time for the bid and the job and made sure we were happy with the job and had no complaints before leaving. You couldn't ask for better customer service or workmanship. Jana Baker, Alamo. read more

The tile in the master bathroom of the condo I just bought really needed some help. Friends suggested Miracle Method. I sent two requests to the Walnut Creek office for appointment/info and no response from them. So - I reached out to Thomas. As others have reported he answered right away, gave me a fair estimate and did a great job. I'll have him do the other bathroom and entryway as soon as I get some more money. He is easy to work with, does quality work and is very tidy too. Highly recommended! read more

Thomas was great! He came out within the hour and removed old grout (along with the nasty stuff attached to it) and recaulked it. Very professional and friendly. Would hire again. read more

Thomas did an excellent job on my tile repair job. He even came back out on the weekend to fix a minor issue which was my fault. Thanks Thomas. read more

My Master bathroom looks like new after they completed a repair and regrout of my shower ! They were on time, professional and a pleasure to work with. I have recommended them to my friends and family. A five star job was done by The Grout Specialist. read more

Very pleased with the work from Thomas. My kitchen tiles look like new. I was not really expecting my tiles looking like new.

We needed a marble bathroom floor and a shower re grouted. We got three quotes and prices varied significantly. All three companies were professional and explained the work that needed to be done. Thomas's quote was slightly lower than the others, and I was impressed with his approach. No selling, just a professional craftsman and you could tell he took pride in his work. We scheduled him a week later and he showed up on time with another craftsman. They booth put on booties over their shoes when entering the house and put plastic tarps outside the bathroom to protect the carpeted areas. They worked non stop and after about 6-7 hours finished re grouting, cleaning and sealing the floor and shower. WOW, what a fantastic job and I am very pleased with their work. I would highly recommend Thomas and crew if you need any work done! read more