As a homeowner, I like to keep my shower looking clean and well-maintained. Over the last year or…read moretwo, I noticed some mold, missing grout, and areas that just weren't looking their best. I decided it was time to have it professionally restored. After finding Grout Hero on Yelp, I chose them because they seemed like a small, family-owned company. They had a handful of great reviews, and I wanted to give them a chance. The owner came out to my house the very same day to provide an estimate. I showed him exactly what I wanted done, he gave me a fair price, and I decided to move forward. Two days later, he sent one of his technicians to complete the work. The technician did an excellent job, and I am very happy with the final result. I debated between leaving a 4-star or 5-star review for one reason only. The appointment window was scheduled between 11:30 AM and 12:00 PM. When 12:05 PM arrived and no one had shown up or contacted me, I sent a text message. The owner replied that the technician should arrive within 35 minutes, but it ended up being about an hour and a half later before he arrived. That said, once he got there, he was polite, professional, and did outstanding work. He spoke very little English, but that didn't matter to me because the quality of his work spoke for itself. So, it's 5 stars for the technician who completed the job and 4 stars for the office communication. Overall, I'm very pleased with the work and would use Grout Hero again.

My grout looked like new after the team got done. I will use them again. Highly recommend.read more

We hired V&M Flooring to install porcelain floors in our home. The project began on October 13th…read moreand was completed on October 17th. Within the first week, we noticed that one piece of tile by the stairs had been cut noticeably short. We immediately contacted the company and spoke with Victor. He stated that he would "try to get out to us to fix it," but mentioned he was shorthanded because a couple of his employees had quit. He also suggested that he could fill the area with grout, which we did not agree to. It is clear that the tile was cut too short, and grout would not be a proper or professional repair. Since that initial conversation, Victor has not reached back out to us. We are now in November, and there has still been no follow-up, no phone call, and no attempt to schedule the repair. He has already been paid in full. We reached out again by email, and once again received no response. This company has proven to be unreliable. My paid receipt clearly shows a two-year warranty. Additionally, when Victor completed the job on October 17th, he stated that if any issues came up, we should contact him and he would return to make any necessary repairs. That was untrue. He has not honored his word or complied with the terms of the agreement we entered into. I am not pleased with the service I received, and I would not recommend V&M Flooring to anyone for any type of work.

They replaced the tile in my bathtub area. It came out so great that I hired them again to tile the…read morebathroom floor too! Nice team to work with. They were patient and answered all of my questions too.

My wife and called around in early December 2017 about cleaning our tile and grout. Groutsmith was…read morethe first company to call us back and when they came out to look, they were on time. Groutsmith gave us the best estimate and at the appointed time to the minute, Joseph arrived to do the work. He explained everything he was doing and readily answered our many questions. After about 4 hours he was done, and our Italian tile, original with the house from 1977, looks brand new. The grout, once dark from dirt settling in, also looks brand new. Joseph was great, and we never felt that he or his company tried to upsell us. We highly recommend Groutsmith. One other thing. Groutsmith sends out email reminders when they are coming out for estimates as well as for the work.

Groutsmith did a 5 star job. They kept me informed of the date they would come. Even sent a…read morereminder for the actual date and time. Very professional and very helpful. We had grout replaced in a shower and in a tile floor. I am very pleased with the work they did. They also did caulking in a bathtub/shower. They did an excellent job on everything! We were so impressed! Wish we had found them sooner. I will definitely recommend them and would not hesitate to use them again.

I had an under foundation plumbing leak that required jacking out the slab from one of our toilet…read moreareas and fixing the drain line underneath. After the plumbers finished, we hired Mr Hurtado to replace the tile and he sent Chris for the job. Chris was very professional and quickly completed the job despite us choosing a more complicated herringbone pattern and border tile. They chose quick setting mortar so they could complete the job in one day. Chris also replaced the baseboards and set our new toilet. The small install was a bit expensive due to the more complex tile, but the overall experience was excellent and I highly recommend Mr Hurtado for your future tile install needs.

Robert and his crew are great! Cristo is awesome and performs really quality work…read more They helped me redo my entire bathroom on a new purchase (renovation). Took care of everything from floor to ceiling. Great prices too.

Savalas did a great job. He was thorough, reasonable and professional. I highly recommend him and…read morehis company.

Lindsay is the nicest man! this is a 4 generation family owned and operated business. they know…read morewhat they are doing. Lindsay arrived on time, kept the work area, neat and clean, and went above and beyond to finish the project, He ran into some problems on my end, fixed them , and didn't charge extra, he was far less expensive than others I'd contacted, so I really didn't know what to expect. I'm so glad I went with this company and will for sure use them again.

My wife found Dan and Nortex Tile on a web search, and followed his procedure for a shower pan…read moretest. Well after completing the test, she realized we needed help. My wife scheduled Dan to come out to evaluate our situation. Not only did he show up on time, he carefully reviewed the situation and made clear recommendations. He provided us with references, as it resulted with us knowing one of his references as he was a neighbor. With that one reference, we were more than satisfied to hire Dan, and Nortex tile. All my wife and I can say, is that the crew and Dan, were nothing but professional, explaining the entire procedure showing up ahead of time and completing the work and leaving the 2 bathrooms spotless. I am a professional salesman, and am totally customer oriented. My wife and I highly recommend Dan, and Nortex Tile for all your tile and remodeling needs!

Dan, the owner, is highly knowledgeable, experienced, and just an all-around honest guy. With a…read morefrustrating shower leak, I really did my homework and talked to many area contractors. Dan stood head and shoulders above. Any tiling job I have from now on goes to Nortex.

Today 7/5/2024 was my installation date to have new tile flooring installed . Life got to lifeing…read moreand I totally forgot about replacing the flooring that was in the kitchen, pantry, and laundry rooms . I used this company initially back in Mar 2019 . I was blessed with another pleasant exceptional customer service experience from start to finish . I was looking at the Today show on June 5, 2024 . I don't watch a lot of television. A commercial came on for a different flooring company then a light bulb turned on . In that moment I remembered I hadn't replaced the flooring in my kitchen , pantry and laundry rooms. I made a call spoke initially with Joycelyn who answered my call. She found my info in their computer system from 5 years ago . She found an appointment the next day with a window of arrival 0900 - 11:00 am. They aim to arrive at the earlier time of the appointment. My service advisor was scheduled the next day , June 6, 2024 . Later, that day before my appointment , I received a text with a picture of the advisor Fabien D. with his contact number . Fabien was running ‍ late for our 9 am appointment the next day he left a vm . I missed his call by 2 mins but called him back. I wasn't upset but relieved to receive the voice message. We had good conversation when he arrived at my home . Fabien , was attentive and listened well. Fast forward to today . My installer Florencio A. actually arrived earlier than 0900. Again no complaints I rather a early arrival than a late one . . I gave Florencio a tour of the three spaces kitchen , pantry & laundry rooms that he would be working on . He caught me off guard as I was trying to move the last few things that needed to be moved . I am a disabled Navy veteran. Florencio was cool , calm and collect . He didn't gripe at all . As he was getting his materials from his truck I took quick pictures and videos . I am very happy with the outcome . Bravo Fabien and Florencio.

FLOORING DIRECT - The floor installer Joe took shortcuts and it's a rushed job. It's supposed to be…read morea two-day project, but they rushed through this job within one day. Poor and incomplete workmanship in terms of removing and reattaching my baseboards. I instructed Joe to just leave the baseboards alone and keep in place after he removed some of them and claimed that they were damaged. So, then they tried to sell me on getting new baseboards for the whole house but I rejected their suggestion. However, Joe didn't care about what I wanted, and they still went ahead and removed then lowered my baseboards after installing the new LVP flooring on the first floor of my house. They left these long, unpainted, exposed, and ugly drywall gaps. They also damaged some of my baseboards and like I said, left behind these long wall gaps in several places. Joe didn't even bother to inform me about the difference in baseboards' heights after reattaching them to my walls. I had to find out about this myself after the floor installer had already "finished" and left. After I texted her my concerns and my complaint, the sales lady Kathy just kept telling me that it's "normal" to have these long exposed wall gaps. She even suggested that my newly hired painter could just paint right over the rough and uneven gap ridges, without incurring additional expenses on my end. Oh really. I'd sure love to find out how much my new paint contractor would charge me just to repair these wall gaps!! Hire this flooring contractor at your own risks.

Will Koen did a fantastic job on a problem area in our kitchen under a new window sill. although it…read morewas a small job, he responded to our call quickly and was able to help us the same day we called. He managed to repair, grout, caulk and tile an open space below the sill and the top row of tiles. A very dedious job. Thank you for the great job. L. Lauterbach

Had to reschedule at the last minute and Will was very understanding…read more Just note that he does not work around other contractors. So if you are doing a renovation, keep this in mind. He does do quality work and doesn't cut corners. Pricey though.