Work orders only get done if you do them during school breaks and you remind the front office several times. Internet almost always never works and you must stay with their own provider. Staff members walk in whenever they please. Furniture & appliances break easily or are already broken. The only good thing about this place are the handful of friendly college students working at the front desk. Privacy is out of the question and yet rent is $800+ a month. Pick anywhere else. read more

This place undoubtedly has the worst resident resources as far as apartments go in all of Flagstaff. They keep their (non-heated) pool closed every single day with zero explanation. They close the office which contains all of the printers and larger packages early pretty much everyday. They have zero contact to any management after closing hours but if you are able to get ahold of them during office hours they are extremely useless as none of the employees are knowledgeable about anything. For any future residents interested in signing a lease at The Grove, do not be fooled by the low price. Yes this apartment complex may be cheaper but my advice is to save up a little bit more to live in a complex like Fremont or somewhere that actually cares about their residents. Every single day I am let down by the lack of accountability, leadership, and passion by the management team. If I was able to leave zero stars I would wholeheartedly do that instead of giving them a pitiful 1-star review because frankly, I do not believe that this complex deserves even the lowest rating you can give them. read more

THE WORST COMPLEX IN TOWN. ZERO STARS!!!!! I have lived here for a year and a half and this company has continued to screw me over time and time again. The townhouses and apartments are absolute junk. Everything is broken, there are holes in my walls, you can kick down the doors if you tried, constant insect problems, and the community areas are disgusting. The pool??? always closed because when they open it during the summer they people trash it and then it gets closed again. On top of all this, move-in was total chaos, my specific townhouse was missing furniture, and it took maintenance over two months to resolve the original issues. I have never had to deal with such incompetant morons in all my life. The "management" does not care about any real issues. All they care about is that once you sign the dotted line, you are locked in to a year-long lease and with no way out. The only way to get out of your lease early is to find someone to move in, and pay almost a full months rent as "compensation to them for going through the troubles of finding a new tenant"( ABSOLUTE LIES) and the new tenant must pay the current going rate which increases constantly instead of the rate the current tenant pays (like any other lease takeover). I have had two of the WORST roommates in my life and when I brought this to the managements attention, they sided with the other person because they are too lazy to do anything about it. decided to complete a "lock change request" that my roommate requested, without my permission, while I was out of town, without consulting me first. They also tried to make me pay for it, accusing me of multiple false statements. My guarantor got involved and the GM decided to LIE to him over the phone. I witnessed the entire conversation. The grove constantly sends out review forms to all of their residents. I have written many similar to this and mine never show up on their site, because they only post ones that make them look good. Yet another example of how NOT to run a business. DO NOT live here. Everything is highly over priced and there are a ton of hidden fees, the people who live here trash the complex, and of course, everything I've already mentioned. read more

This is the worst place that I have ever lived in. The front desk people have the worst customer service skills. The apartments are trashed and in between tenants they do nothing to make sure the apartment is in shape to live in. When I moved in our table and chairs were broken, the front door and windows leak, my shower drain was clogged, my shower head was broken, the walls in my room and the living room have paint scrapped off, all the furniture in my room was falling apart, there were clothes from the previous tenant all over my room, etc. DO NOT LIVE AT THE GROVE. I have also been over charged for my rent and the grove workers barge into our apartment without notice, whenever they feel like it. I have also had incidences where people wander up and down my building asking for money at night. The entire time that I have lived here, I have NOT FELT SAFE. I could continue to go on and list how horrible the grove is, but it would take forever. IN A NUTSHELL DO NOT LIVE AT THE GROVE. read more

Had a terrible experience at move out. Inconsistent information about the process which resulted in fees charged unnecessarily. Called to explain situation and clarify only to be told there was nothing that could be done. Customer service is lacking and front office is unwilling to help. Very disappointed with the experience. read more

The Grove is the worst apartment complex in Flagstaff, don't rent here!! Hidden fees that come to your account 2 months later. No one in management is capable of a conversation. If the furniture is barely standing up or there's scratches all over the furniture it doesn't matter- because they don't care! Just found out all the windows in my apartment are broken and cold air has been seeping in the apartment. It's just always something with this place. Stay away. read more

Would not recommend for the student that wants to live in a clean quiet apartment. This place was dirty and walls marked up, cracks, holes and nasty furniture at move in and had to constantly ask for maintenance to come in and fix it prior to move in and we took pictures after they were finally there and it was just covered and not fixed right. Then it came to a roommate moving in and they were dirty and a pot smoker and under aged drinker that left eventually and also left tons if trash and filth and even a dog bed with dog poop in it and the place wouldn't send anyone to clean up the common area. Manager is rude and lies and won't try to clean it up and blames my child for the trash even after they saw how the roommate left her room which we don't have access to. This place is not up for keeping up their side of the tenant/landlord agreement and no care from management at all. They just want to charge for fees and make money without doing anything they are responsible for. Would not recommend ever to anyone. read more

The Grove - This has been like this for 2 weeks with the roommate living there still and she wouldn't clean and left it like this - Apartments Near Me - Flagstaff, Arizona

See all

Don't live here! They charge you randomly and expensively. You pay a lot of money for shitty appliances that will break and then you have to fight them over who is covering the cost of it. Don't let the pictures of people by the pool trick you, it's mostly not even open and is never even close to warm enough to use. (They don't heat or take care of it). They only allow dogs if your willing to pay. Even if you don't own it and it's visiting they will try and charge you for it. This place is def not worth the prices that they have the rents jacked up too! read more

By far one of the worst places to live. They up rent like crazy each year and it is horrible quality for what they are trying to charge. I understand other places went up but those others places have working fire alarms, no stairs and more amenities and it's like grove is going along with them. Keep in mind they dont even have a heated pool? Anyways, I got unlucky, I got put on the 4th floor after requesting first with a health complaint. I then tried to get my lease taken over and it is RIDICULOUS. The amount of fees you and the subleaser pay is absurd. I looked into other sublease policies at multiple places because I was looking for somewhere else to live and talked to numerous places, no one has the amount of fees that grove does when it comes to subleasing. I cant even find someone to agree to my 2 month sublease with the fees they're asking for. Not only that, but I was locked out and treated poorly the next day because I simply didn't understand to leave a voicemail in order to reach maintenence. The office dude was insanely rude and walked 10 feet ahead of me like he was annoyed, didn't even walk with me and I hate confrontation in person so I was too scared to even be mean. So i dont know why he acted that way but it was rude. Also, my fire alarms go off randomly and they have tried to fix everything multiple times but they will go off at 7am and wake me up. I just woke up to it this morning and it pushed me over the edge to write this. Grove, if you're reading this, stop charging people like crazy just to have some of your systems like fire alarms not in place or a non-heated pool. Also, take a look at your staff. Some are amazing like Gio the manager but some people are very rude when approached with a concern. DO NOT LIVE HERE. It is one of the worst places to live. read more

Don't bother! There are nicer apartments, with more amenities, and better management down the road, for the same rent. My daughter moved into The Groves in August of 2017. There was paint on the fridge, stains on the carpet, the couch was coming apart on the bottom, and the bathroom door handle came off when we tried to open it. The apartments are old and don't appear to be well kept. In addition to the visual issues, the manager is incredibly rude and difficult to deal with. This place has such a bad atmosphere, I'm now stuck with double rent, as I have to move her to another complex! read more

I have lived at the grove since August and my experience here has been horrible. I will say they have been ontop of maintenance and it is a cheaper option near school. However, I think you get a good experience here or bad. I will say though I was locked out of my room and they instruct you to leave a voicemail for maintenance, which then directs you to the on call maintenance guy. I was unable to hear the beep that plays before recording a voicemail. I called numerous times throughout the night and stayed on the phone long enough to try to be directed or hear a beep. I walked into the office at 10am and the guy was almost ready for me to walk in. He said they received no voicemails and was very passive aggressive. When he walked me to my room, he walked super far ahead of me, I even lost him walking through one of the buildings. I even apologized for being blunt with my attitude I was locked out and couldn't sleep. And finals week has been a lot. i tried to make a light hearted joke and everything and he just continuously was annoyed. I do not think that the grove is the best place now, I signed when it was under 800 but... to be over that, I don't think it's worth it. read more

terrible. If you're thinking about renting here, do yourself a favor and keep on looking. There's always something with this place. First of all the staff is not lenient with anything. There are no compromises with any sort of fees (even when it's their own fault you still have to pay.) They have a poorly made "resident portal" to pay rent online and there are problems with it just about ever month. Several times now the auto pay has not worked and even though I have the notifications turned on, it doesn't notify me that I missed the payment and have late fees piling up until it's too late. It also shuts down at the most inconvenient times and won't let you submit payments for days at a time. When this happened I asked if I could be refunded for the fees and they staff pretty much laughed in my face. Now let's move on to the apparentment it's self. Don't be fooled by the photos the apparents are poorly laid out and are very outdated. The lighting in the living room/ kitchen is terrible. I almost need a head lamp when I'm cooking. The placement of the bathroom door in my room cracks me up all the time. The bathroom is huge so it doesn't make sense to me why the set the door up to swing outward almost hitting the bed (which can't be moved because the head board is screwed into the wall.) The shower is made out of what seems like the cheapest material they could get their hands on. Every little movement makes the floor in their creak like crazy. The water pressure throughout the whole apartment is terrible. Makes simple things like showering or filling up a cup of water quite the task. All of the walls are paper thin. Privacy is thrown out the window if you live here. Not only can you hear your roommates every noise but also the people in apartments around you. The free wifi that they talk so much about when you're looking at moving in is so unreliable. The connection is always bad and is periodically goes out. Just the other day the wifi went out and they didn't say anything about it. I tried contacting the property to see what was going on and didn't hear back for hours. When they finally responded they said the wifi would be back by 7:00 pm. Nope it was out all night. It would be fine but this is a student apartment complex. I wonder how many students couldn't get assignments done. I could go on and on but I think if you have read this far you got the idea. Don't rent here. Even if it is like 20$ cheaper each month it's not worth it. I would be willing to pay so much more to get out of this place. read more

Can I give negative stars?? I HATE this apartment complex. Please, do not live here. The management is the worst I have ever seen. They take advantage of college students. They walk into your apartment without telling you and don't even bother to knock. They pull illegal shit all the time. The employees suck, the apartments and townhomes suck, everything here sucks. They have no idea what the hell they are doing. They are also incredibly over priced. Do not live here. read more

Terrible. Terrible. Terrible. I wrote a longer review on facebook. I'm about to contact their corporate because this is the worst run apartment complex I have ever seen. They try and take advantage of young students and will try to take money from you. Expensive already but add on all of the other ridiculous fees and damages and you're looking at a ton of money on a shitty apartment with unhelpful and rude management. read more

Urine saturated stairs in our condo when we moved in our daughter? Check! Holes in the walls? Check! Broken air conditioning? Check! Cheapest furniture ever! Check! So sad about this experience. We had hoped for so much more from this relatively new complex. It's already falling apart and it's so noisy! READ THE REVIEWS! It's all true. They finally fixed the AC but say they ran out of carpet for the stairs. It's disgusting, and they just say they're BUSY!!! 2 maintenance men for this monstrous property? WTF? Do NOT get sucked in by the fluff! It's not worth it! read more

If I could give negative stars, I would. If you ever, EVER need to find housing for a current or future Flagstaff student, steer as FAR AWAY from Grove Flagstaff as you can!! If you sign a lease and have to break it, you cannot get an answer from ANYONE about how to take care of it. And the "manager" Madison Sanders will not return your call. I have been trying to get this lease canceled since JUNE and the same excuse over and over is "Corporate hasn't told us how much it will be to break a lease." We were also advised to "wait for a late notice saying we are being sent to collections" before we can cancel. Seriously?! School is in session and the kids are all moved in and they STILL can't tell an amount?! I am OVER this place and ready to hire an attorney to get this done with!! I would NEVER recommend this place!! read more

This is the worst place to live in all of Flagstaff! If you value sleep and education, this is definitely not the place for you. The Grove has been in the local news quite a bit in the last 3 years since it opened. All negative articles about 1000 person parties and the cries to close the place from former residents and Flagstaff locals. Glass, empty (and not so empty) alcohol containers, and dog poop litters the streets and buildings. Management changes very often, so no real changes are actually made. Heck, they had people moving in before buildings were completed. This place adds to the shift in general goodness that I so loved about Flagstaff. People here have changed for the worst, and residents of the grove do not belong here. read more

The Grove was the worst living experience from beginning to end. From the horrible condition of my town home, to the rude people working in there office, the grove stands to disappoint. On move in day, I had a check ready to give the front desk in exchange for my keys, the girl working told me that they did not need my check yet but then later that week I was told I would be getting evicted for not paying them rent (the rent they told me I didn't have to pay yet). When I move in, my townhouse reeked of weed, the carpet down stairs had a huge tear in it, the dishwashers broken and my shower didn't work for the first two week of me living there. When I moved out, the office tried to fine me for things in the townhouse that were already broken when I moved in... If they are charging people for these damages, why was our townhouse not fixed with the prior charges given to the previous renters? They also charged me a steam cleaning fee but there is no way my carpets were steam cleaned before I moved, so maybe they use that money to give themselves an office party? I'm not sure. Overall awful experience, would not at all recommend. read more

That place is a nightmare. A shocking, impossible nightmare. Not only is management unorganized, unprofessional, useless and rude, they give false information or cop an attitude god-forbid you have a question. The staff is comprised of majority young students. The staff team for The Grove Apparments is astoundingly immature. The maintenance staff enters the apartments individual rooms, violating privacy and security. (Example) I was visiting, making lunch and in comfortable clothing (not fully dressed) when an older MAN began to walk in the front door!! ***COMPLETELY UNACCEPTABLE!!!*** My boyfriend and I were trying to enjoy the peace and privacy of a place he PAYS to live in. It took them a month and a half to give my boyfriend a mail key. His power has gone out 3 times in 2 months. There is trash and feces all over the grounds of the property. There are stray cats, racoons, skunks and rats living in the trash area and nothing has been done about that. The walls are paper thin and neighors sounds like heards of all kinds of animals. The rooms look like a spin off of a Motel 6! There are these disgusting cigarette-butt containers outside the buildings that NEVER get emptied. There is to be maintenance for each room this week and the front desk staff refused to give the information of when the maintenance is to occur. When my boyfriend tried to ask about a wait list for lease take-over, he was rudely dismissed with a piece of paper by the front desk staff telling him to "handle it himself". The boss (names will come later) running this establishment refuses to see tenants. They constantly send kids out to answer questions. These kids, however, are completely incompetent to answer these questions. Never, in all of the many places that I've lived, have I ever witnessed such a blatant disrespect and disregard for tenants. I could continue with all of the rest of terrible features that make The Grove Apparments what it is today, but I'll end with some advice to the public. Advice from the "already been there" club... Due to DEPLORABLE MANAGEMENT and DESPICABLE MAINTENANCE, save your money, time and save yourself the hassle. Life is short and there are many places in Flagstaff that are far better than The Grove Apparments. Please do not waste your time/money!! I wish I could have stopped my boyfriend from moving in at all. -Thank you. read more

So far everything is pretty great except when I moved in a couple things were broken. Almost right away however, the maintenance team came to fix these things after they were requested to. read more

I lived at this complex for two years and I was excited to live here at first like most innocent sophomores that get lured to this place. This place has declined faster than the Hindenburg the past 3 years. When I moved into the apartment the halls were filled with trash and dirt, which maintenance never did anything about. The trash area was literally stacked with trash for days on end, which attracted some of the largest skunks you'll ever see. Some punks spray painted profanity in the building and the management and maintenance left it there for months. My apartment was not even looked at when I moved in as well, there was rotten food in the fridge from the previous resident, burnt carpet, stained walls, broken blinds, and a general smell of foul odor throughout the apartment. Also, just found out that some people were just arrested on property for getting into a verbal argument that lead to firearms being pulled on each other, a guy tried to hit another guy with a car and ended up hitting a parked car, and I would never walk alone at night on this property. You would think that being right across from the Police Station would deter crime, but unfortunately this place is about as safe as Chicago at night. If you value your life, property or sanity, DO NOT LIVE HERE. read more

I love living in the grove, I'm going on my second year of living here and am really happy with the changes I have seen. The property has become a lot cleaner and the Maintence team has done really well with anything that needs to be fixed. Glad we have a nice pool too! Also the noise complaints have gone down a lot because of the security we have walking around! read more

Don't live here! They have terrible maintenance. They do not replace the broken things listed on the previous move out paperwork and then try to charge you fees for the same broken items once you move out. The Grove fined my townhouse$1200 for damage fees. I don't possible know what could cost this much. My house was trashed and had markings on the walls when I moved in. my door was crooked and would not shut, the room had no blinds, the dresser drawer did not open, and the shower drain was clogged so I could not shower for a week after I moved in. this being 7 days after I notified maintenance and several months after the previous roommate notified the Grove that the drain did not work. More so my oven did not work nor did my laundry machine. They did in fact fix the laundry machine, but never the oven. The heater only worked downstairs. Oh and I forgot to mention the chairs! The kitchen didn't have any! Yet they charge $50 per chair that they did not give you so there goes $200. DO JOT LIVE AT THE GROVE!! wish I could give negative starts or at least none. read more

I would gladly give this place negative stars if that was an option. The general complaints on this site are 100% valid. Dirty complex: Yes. Sidewalks littered with trash and dog shit. It took them months of people complaining for them to hire someone to walk around and keep the place "clean." Want to get rid of YOUR trash? Too bad! Half the time, the dumpster area is completely blocked by a wall of trash bags. Noise: It kind of depends on which building you're in. I'm in one across from the office, and it's not bad. I can hear parties most Fridays and assholes running around screaming, but it's short lived. If someone at the townhomes decides to have a party though, you bet the whole complex will hear it until 4am. Management: They obviously don't know how to do their jobs if 80% of people living here have massive complaints that do not get fixed. I've put in 8 work requests, and not one of them has come through. My mail key doesn't work. Getting a package from them is insane. If you're not "in the system" you won't get an e-mail, which means you get to go ask someone to look for it. They're pretty lazy and I usually have to ask them 3 times to look for my package, while they still remain skeptical that I even have one. Leaving: You're required to do basically an entire rehaul of you're place before you're allowed to leave. Blinds a little wonky? Get new ones. Drip pans a little stained? Buy new ones. Carpet clean enough for 5 second rule? Clean it anyways for 100$. Essentially, you're supposed to make the place basically brand new, despite having moved in to a clearly lived in apartment. So if you've read this far, please beware. They'll do whatever it takes for you to sign on and stay on, but there are SO many better places to live for cheaper. They could not care less about the needs of a single resident, let alone a whole community. read more

The Grove Flagstaff is the best place to live in this town! The new mgmt, have been working really hard to get everything better than in the past. Complete 180 from my first year here, and the front office people are so helpful! I will def be renewing my lease again next year and can't wait to hit up the pool while I'm off for summer break! read more

Beware parents! If I could give zero stars for this apartment complex I would. My daughter lived there for the 2016-2017 school year and this place was visibly dirty inside and out for the entire time! When she first moved in, her tub/shower wouldn't drain so she had to inconvenience her roommate by asking permission to shower in her bathroom. It took maintenance nearly 2 weeks to fix this problem. Also, these girls were rushed to give a move in inspection list of items that they thought were not acceptable but mind you, this was not a checklist, just a personal observation of items unacceptable in their young eyes. Of course, being excited to move in to their own apartment, they had no complaints (other than the tub draining issue). So parents, I suggest requesting a checklist of the items that The Grove will be examining on the move out walk through and inspect all of those items prior to move in. I wish I would have done that. Example: Check the cheap plastic blinds for dry rot, check the spill plates on the stove, and take a VERY GOOD LOOK at the paint. My daughter did not complain about the paint but should have because it was not completely clean and painted when she moved in, and you are expected to clean the baseboards and any fingerprints or whatnot from the walls. Only problem, the white watered down flat paint that was used in her apartment could not be cleaned perfectly without removing the paint! I cleaned her apartment myself and everything was wiped down and clean as requested and guess what...they charged for repainting the entire apartment! This is currently in dispute and I will update this review at a later date. The reason for the dispute is this: In the original lease, page 4, paragraph 14, states that you may not alter or paint the premises. Also, the move out check list simply states that premises must be clean...which it was 100 percent as clean as it could get. I visited my daughter several times while she lived there and the outside premises were always filthy and not maintained...from dog poop outside the doors to just plain dirty entry ways and hallways. And be warned...if you expect peace and quiet, this is not the place to live. Every step the people above her apartment took sounded like elephants lived above. And by no means am I suggesting that it was their fault...what I'm saying is that the floors in between these apartments are so thin or uninsulated that you cannot take a step without the people below hearing your every move. You would literally have to tip toe. Advice to students...involve your parents in both the move in walk through and move out inspection! This place is trying to place you in an unnactable living situation and charge you and the back side! read more

Living at the grove has been the worst experience of college. They overcharge to start.. moving into my apartment almost everything was damaged. The bathroom was nasty. The worst part was I had a severe cough all semester and finally found out why. While moving out I found mold, reached out to the grove and they did nothing. The only places they invest in are where their workers stay. Don't live here, everyone who lives here that I talk to has regretted it. read more

"Move in ready" Absolute dump. The place was not clean at all, furniture was ruined and broken. My window was cracked when I moved in and they still have not fixed it. I get that this is student housing, but pay $700 a month rent somewhere that is actually going to respect their renters. This place is very appealing to college kids cause it is so close to campus and looks beautiful from the outside and the model apartment they show is pristine. However, you will be in shock when you move in. Wifi constantly shuts down even when you have your own router, if you asked to get it fixed they don't help at all. Which is the worst part of it all because you need to be able to submit assignments in college obviously. I have a friend that lives here and she moved in and there was no kitchen table. She's been waiting three months now and still no table. Bottom line is The Grove is not what it seems. Rarely do I meet someone who resigns their lease here.I would also like to add that the staff here say "we are under new management, so we don't experience problems like we used to." wrong. because they have been under the same management for a couple of years now and it just keeps getting worse. they follow corporate's rules, so it doesn't matter if it is under new management or not. read more

The Grove - "Move In Ready" Filthy apartment. Feathers everywhere, destroyed furniture. Month old food left in the dishwasher. - Apartments Near Me - Flagstaff, Arizona

See all

My daughter just moved out after a year. The Grove did not fix doors that were broken upon moving in and had the gall to try to charge her for the door. Fortunately we had her take pictures. Multiple issues with rent payments that were not input on time in which they tried to assess late charges. For about four months straight I received e-mails stating rent was not paid even though it was. Upon moving out my daughter was assessed a cleaning charge even though she paid to have the place cleaned. The stairways constantly smell of garbage and urine when I visited a month ago. The management and finance people are virtually inaccessible as I never once spoke to a person even though multiple attempts were made to resolve rent issues. They should be ashamed of their business practices. Not recommended for your college student. read more

Literally the worst apartment complex in the history of the world. I would prefer to live in the slums of Mexico over this god forsaken place. Have yet to take me to dinner for the multiple screwings they've given me. They take months to fix even the slightest problem. (Example) They needed to open a vent so our heat would work and it took them 3 months to come and do that. 3 freaking months I had to freeze every night. These people who run this place have got to be satan reborn. FOR THE LOVE OF ALL THAT IS HOLY DO NOT SIGN A LEASE HERE!!!!!!! read more

Management is a joke, the furnitures are cheap, overpriced, nice location but ghetto/immature/disrespectful students/neighbors. Dog waste, trash, and beer bottles always left behind even though there are trash cans and waste bags available at almost every side of the buildings. I've seen managers come and go which is so unprofessional like take the time to find people who are actually qualified to do their job and do it correctly. Whenever I'd put in a work order for anything that goes wrong in the apartment, I almost end up having to beg for them to finally take care of the issue and even then I have to wait at least a month or so. When the new general manager came in, I was renewing my lease for the new year and I got a dog so I filled out a pet form and I turned it in to one of the desk staff. They never charged me for the initial fee but billed me monthly for a pet fee. Several months before moving out I let management know and talked to them early on about the charges I'd be paying when I move out. I knew what I would have to pay for but then about two weeks before moving out they smacked me with an extra $600ish for other damages that were already there prior to my move in so I called corporate and they took care of it. Apparently with the new management that took over, a lot of the tenant's paperworks were misplaced including mine (not my problem). After getting everything taken care of with corporate and management I was given a decent bill and was approved to go with all paperwork signed, approved and ready to go. Now, four months later they are charging me the initial pet deposit fee along with other nonsense and they are threatening to send my case to a collections agency. This place doesn't even deserve a star. read more

so I have lived here for a year now, upon move in we had cat scratches, mold, broken shades, scuffed paint, etc. we wrote all of this down on our move in sheet paid to have the carpets cleaned requested that we get new furniture and a new dishwasher. they never switched the furniture and it took 7 MONTHS for us to get a working dishwasher. the management is a joke honestly they pick and choose the wrong fights with paying residents without correcting themselves. now upon move out they are charging us 1,200 a person for damages that they neglected to fix themselves in the first place and ignored what we had written down on our damage report. it has taken two weeks to even come in contact with any sort of manager to resolve the issue in which we are still being charged a ridiculous amount of money for small damages that they aren't even going to fix anyway. DO NOT LIVE HERE. read more

This is my second year living here and it will be my last. The final straw was the fact that they removed all the fire alarm pull stations from all the buildings expect the office building. Saying they were a problem being pulled. When they only went off in my building once in my first year and once in a neighboring building. I have filed a complaint with the fire marshal on this matter because there is no way of activating the alarm in a real emergency. Now some of the other gripes, if you want to pay your rent online, expect to pay a "convenience fee" for paying online rather than handing in a check at the front desk. Parties last year for me were a nightmare, I called the security hired by the grove around 11 times last year and each arrival took around 40 minutes to respond. Plus they are powerless really, and the people making all the noise realized it and just ignored them. The carpet is really that ultra cheap low cost carpet that you want to wear slippers when walking over, especially if you have a blister on the bottom of your foot on. Plus about a few weeks ago my two roommates were notified that they were putting new carpet in the main living room of my apartment but I was given no notification whatsoever of the occurance. I noticed several people also complaining about the trash situation which I can 100% confirm. For the first couple weeks the hallway outside my door was covered in trash. Also people don't bother to put their stuff in the compactor, More often than not you have to join the problem because you have no choice but to because the path to the compactor is blocked and it is impossible to reach it. I plan on moving away from this place and I hope to sign a new lease by Friday. In addition when I came back after living with my father over the summer, my room was not how it was left, it was trashed! The chair they provided which is guartneed to ruin you back was destroyed and it looks like they trashed it all. My bathroom was an utter mess, took forever to clean it up and sanitize it. Now let me talk about moving into the Grove and what it was like. It was an absolute unorganized nightmare! We came in at my assigned move in time and it was a nightmare! No one had any clue what they were doing. I was told this line was for this only to wait 50 minutes in it to find out that it wasn't what was what I was looking for. I was told often one thing by one person only to be told an hour later the complete opposite was true. When I finally got my room key, it didn't work, and I was asked: "Did you try it?". I almost completely lost my temper at that point. Plus my door had to be replaced because there was a hole in it. Plus bringing it back to fire safety, there was no smoke detector in my room! It was only noticed because the person send to replace my door noticed it. Now lets talk about internet. Last year it would go out with out warning or notice, all you get is that little yellow triangle next to your full bars of wi-fi and that little triangle said: No connection. This happened more times than I can count last year and it didn't matter if you plugged your computer straight into the ethernet port. You'd just have to wait for it to fix itself. It had to be with how the buildings were wired because it wasn't just my apartment, or my building, it was all the buildings. They use a service provider called Pavlov which no one has ever heard of before. I actually began to think that it was just a shell company to siphon off taxes for some other company because it was so pathetic. So far the yellow triangle of no internet has appeared a couple of times this semester. In the end I can say this. I'm telling every parent I see doing a tour of NAU not to send their kids to the Grove. Now you may be asking, why did I renew my lease? Simple answer, I only just managed to get this apartment and go to NAU as a result, and I didn't want to go through the pain of finding a new place again. Now that this nice place is just being built. I'm going to be there when the doors open read more

this place is fucking ridiculous!!!! they charge me at least 20 dollars extra every month...do not live here if you want to be happy

I have never seen such unprofessionalism in a work environment. If you have any other option DO NOT LIVE HERE. Management is disgusting and needs to clean their act up. I wish my lease didn't last another 10 months or I would be out of here today. I repeat, DO NOT LIVE HERE. read more

Zero star review - CAUTION: To anyone considering this as a housing option because it's the convenient spot near campus, let me tell you that there is NOTHING convenient about The Grove other than its geographical location. This place will cause you and your family a headache, and at the end of the day you will be sitting there regretting your newly agreed to rent while they are already planning next years jacked up rates.They have no consideration for their tenants and will do anything to make a quick buck. I don't Yelp.. EVER. The fact that I made an account just to write this review should be saying a lot. I am a Junior at NAU who just completed a messy divorce with this establishment. I was fighting their "policies" tooth and nail to the very end and moved out officially way back on July 31st. I was a perfect tenant, who paid on time and left my room in immaculate condition. It doesn't matter to them though. Just today they had the balls to try and sneak a $230 bill past me, claiming I never returned my keys and left my carpet dirty. I had my carpet + the living room professionally steam cleaned ($$) for my whole house after I emptied my personal possessions and gave them the receipt following their instruction. I also turned in all of my keys. I called the office today, angry and with a vengeance. A young man helped me remove the charges claiming my key return was on file, but could not explain the carpet damages fee. Interesting right?.... A mistake, i don't think so. This type of bullshit had been going on from Day 1. They have zero respect for who you are and how long you plan to stay in Flagstaff. They WILL try and con you, so stay on top of it and visit the office frequently. I feel sorry for all the students that work the front office as well. They are always dealing with angry tenants like myself, when they aren't the ones to blame. If STAFF IS READING THIS - ** You guys have the power to pass these messages along to corporate and make it a better place. ** read more

This wouldn't be that bad of a place to live if it was not for management. They are the most incompetent managers/ workers I have ever dealt with. They severely lack communication amongst workers and it ends up screwing renters over every time. They will charge you way too much every month and they just try to get the most money out of you as possible. WORST PLACE TO LIVE IN FLAGSTAFF. Seriously do not live here you will hate every second of it. read more

Do not be fooled by the website marketing into believing that The Groves Flagstaff is exclusively student housing. This complex is more concerned with profits than students. The Groves has the ability, and has, placed a non-student, adult into an apartment with a student. (Be aware, the renter cannot select roommates.) The adult roommate would not give a last name to the student already in the apartment and local apartment management also refused to provide the last name of the adult. The nearly 40 year old non-student adult paid a short-term lease, brought little to no possessions, and is there to "escape the Las Vegas scene" and incredibly evasive. After vigorous complaints were evaded by local management, I had to bring this very creepy situation up the chain to corporate ownership in Houston, including the President of Campus Assets. I was initially told that Campus Assets contacted the adult and that the adult had agreed to move to a more appropriate apartment and would be moved the next day, but after the 2nd day and nothing happened I had to follow up. In the meantime, our daughter was called at work by Campus Asset management where they attempted to maneuver her into agreeing to accept an unacceptable situation. I was finally told by the corporate Regional Manager that The Groves cannot discriminate against someone as being a non-student or by age. Therefore, the adult had signed a two-month lease and as long as the adult did not violate the lease, there was nothing that could be done short of my student, who is in her 2nd (1) year lease, moving out. I understand that housing for students in Flagstaff can get desperate, but looking to The Groves as a safe housing option for your student should be your last act of desperation. read more

Wish I had believed all the horrible comments about this place before allowing my daughter to move in. It is really as bad as people say. Make sure to document everything wrong when you take possession. You will need it when you move out because they will try to charge you for the damage that already existed. Students run the place. The manager is always on vacation. I didn't believe everything I read, but it is true. Disgusting place! read more

This place is a JOKE. The most un professional staff manager. My daughter left her apartment after the manager A knew that the room mates were doing drugs, did I tell you that this was room mate #4! The place is dirty, leaking so we are checking now for mold during the time she was there. DO NOT PUT YOUR CHILD HERE FOR COLLEGE, Google the local news article about the GROVE and drugs, partying and dirty. The place could be so much more. We will be going to court about the rent now due the manager knowingly that my daughter was forced out after she put a girl who "had previous difficulties at another property" so I gotta stick her with someone................THIS PLACE IS TRAILOR TRASH! read more