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    The Hail Spa

    5.0 (3 reviews)
    Closed 9:00 am - 1:00 pm

    Services - The Hail Spa

    Mobile dent repair

    The Hail Spa Mobile Dent Repair Photos

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    Quality One Dent - 2017 Volvo Fender Repair. 100% Paintless Dent Repair. Repair time: 3 hours

    Quality One Dent

    (50 reviews)

    Based on their very high rating on Yelp I visited Quality One Dent on Dec 17 2024, for a repair…read moreestimate for front end damage on my 2025 Volvo XC60. While examining my vehicle the estimator Paul allowed the hood to free-fall onto the safety catch, which was still in an up position, likely because it was not functioning correctly due to the front end damage. I saw this as it happened, but not quickly enough to prevent it. We opened the hood again to find the frame of the safety catch now pushed down inside the surrounding platform. Paul immediately apologized and said, 'that's on me.' He tried to return the safety latch back to its original position but failed. He then asked for the keys and drove the vehicle inside their shop to repair the catch. He returned with the latch held in place by duct tape surrounding the frame of the catch (you can see this in the photo attached to this review). He assured me they would 'take care' of this when I brought the vehicle back for repair of the front end damage. Upon receiving their repair estimate via email later that day I noticed it included a line item for $96.47 for the safety catch. The line item showed labor was 'included.' At this point I decided it may be better to take the vehicle to a certified Volvo repair center because the estimate from Quality One indicated they were not qualified to re calibrate the front end camera. I returned to Quality One later that same day to ask for compensation for the broken safety catch. Paul seemed willing to compensate me for the damaged catch, but then the owner PJ was called in. PJ basically said as far as he was concerned the safety catch was already broken and I should just have insurance cover that cost as part of the overall repair. I tried to reason with him, but he wouldn't budge. This has been very upsetting for me, as Paul clearly admitted to breaking the frame of the safety catch. At this point there is nothing I can do but post this review as a warning to others who are considering using Quality One Dent for their repairs.

    All Danielle the Business Manager has done is confirm exactly what I said. They didn't fix my car…read moreright and it was extremely difficult and exhausting to get Quality One Dent to admit their mistake and fix it. Exhaustingly and after much dialogue they made a second attempt to re-install the same exact bumper. Interestingly, after their second attempt it aligned better - so it was poor quality the first time! It was the exact same bumper and it was never replaced with an OEM bumper so why couldn't they admit it was shoddy workmanship and as Danielle stated "take great pride in their work and commitment to customer satisfaction" - and fix it correctly. Ultimately, they could improve the result - they just didn't want to! Look at the attached pictures (and also my previously supplied pictures) and you be the judge. These were MY photos - not Quality One's photos. After two attempts, with the SAME exact bumper, ironically, they were able to realign better. Because of Quality One Dent's refusal to accept that the first install was terrible, BOTH sides were difficult - including Quality One Dent. After holding onto our car for many, many weeks, and when it was apparent they had to make a second attempt to install correctly, now all of a sudden Quality One Dent had no room for my vehicle at their lot. They had no problem with the multiple weeks they sat on it at their lot (when they said they would only need it one week) but now because they're angry and unwilling to work with their customer, they wanted us to take it home with the initial bad install and shoddy workmanship and bring it back later. Ridiculous and very transparent their intentions. Incredibly unprofessional.

    AutoStream 360

    AutoStream 360

    (20 reviews)

    I had some minor work done here on Ford super duty. They worked with me on what I was trying to…read moreaccomplish and came in under their quote. Then when I picked the vehicle up, they had detailed it inside and out. That was unexpected and the interior was Pretty ignored so I'm glad they took that step.

    Behind not taking more video of my parents while they were alive, taking my car here is the 2nd…read morebiggest thing I regret in my life. I say this as a guy who has cracked ribs, 1 divorce, 2 kids, and several state-to-state moves. My car was totaled-out while hail repairs were being done, leading to State Farm needing a refund for work not done. What happened next was easily close to 50 hours on the phone over 4 months. These idiots could not figure out how to mail a check to State Farm. The postal service wasn't their jam. "Lost in the mail" "We had a guy that did it..." "got stolen" (north of the 10k reporting max? Sure. Whatever.)Until this point, I thought they were trying some sort of 'conversion' to hang onto the deposit State Farm gave them before my car was totaled. There was no way anyone could be this dumb, and it had to be on purpose. 4th (alleged) check is a charm, and...it gets lost at/within State Farm. I finally talk to a real human at State Farm (you know how hard it is to get to this point?!) and he says, "I've...never seen anyone do this. They just sent the check to general claims. No claim number on it. Nothing. Of course it got lost." Checks allegedly sent without tracking (who sends anything without tracking?!), callbacks never returned, that indefinite feeling that if it takes 4 months for them to get money back to state farm, why not 6...8 months. I'm never risking a bodyshop again.

    The Hail Spa - mobiledentrepair - Updated May 2026

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