I am second generation purchasing from Cricket. My parents used to buy all their lawn equipment…read morefrom them because of their outstanding service, and I followed. I was a little concerned when they were purchased, then moved but their level of service and knowledge of their products has been maintained - if not improved. I had to purchase a new lawnmower last year after my 15 year old Toro finally died. The one I purchased is just different enough that I've had some questions. I've been able to call them every time and they have patiently provided me with the information I needed to solve my issues. Once, Alex, the service manager, even sent a video of how to reinstall something. A stick got lodged in the mower last year causing the self-propel to not work and they helped fix it on the spot with no charge. They insisted on starting it at the store to prove that all problems were fixed. Excellent, excellent service.

Owners/employees are all impolite and arrogant, particularly the creepy owners. Although I've…read morespent over $5,000 there over the years, they have no clue who I am when I go in for a repair. Last week was the last time...taking my business elsewhere. If you want to get insulted and spoken down to...this is the place for you. They don't even rate a single star...mainly for being so ignorant and clueless.

Awful experience. Terrible service. Bad quality products. No one ever helps. Has gone way down hill…read morein the past few years

Gas logs purchased on 9/15. Pilot light does not stay lit. Service calls made and attempted fix by…read moreinstaller and then Heat Exchange service techs without resolution. Spoke with owner 4 days ago who stated he would have techs return. No communication or idea when the techs will return? Communication and competency would solve the issue.

Joe and Gina are so kind and attentive. They help troubleshoot over the phone. Highly recommend…read morebuying your pool from this place.

Everyone here is helpful & well informed, especially in pools! They always know how to fix your…read morepool water or help you with the best deal on a hot tub!

Bought a $600 Chainsaw from this place and it broke after 1 use. This company would not replace,…read morerepair or refund me for this chainsaw. Will never shop there again. What a terrible company to deal with.Also when asked if your store could repair it the employee constantly told me to take it somewhere else as your store is not equipped to handle simple repairs. We will never buy anything else from any E&H Ace stores.

I recently had my mower services at a Moe's run by E&H hardware. It was returned to my barely…read morerunning. When they came back and picked it up they said they would get to it shortly. It's been two weeks. I called and was told that E&H corporate has severly cut their staff, no one is every available to even answer the phones, one of the two maintenance guys seems to driving all day doing on site work while one guy is left to try and fix everything people have dropped off. It's turned into a total SH$t show. I like the people that work at the store and I've been going here for 20 years but the cut to their workers will make me probably go elsewhere. My mower still sits there as I write this. It's been two weeks since they picked up my barely running mower (which was just returned to me two days prior) and my mower has yet to be looked at. Getting pretty pathetic. This is the Springboro, Ohio Location although when I called the Columbus location they said they have had the same cut backs and it's hurting their customers as well.

Fantastic service!!!! great people ....They go above and beyond to help. My grill is awesome!!!!…read moreThanks county stove! Matt

DO NOT HIRE THEM - YOU WILL BE SORRY - We hired Country Stove & Patio to redo our fireplace area…read more The contract was for $11,000 -12,000 (+) and they failed on their contract. The installed the wrong mantel, which was damaged from the manufacturer (told me who cares), they damaged our $4500 bookcases/cabinets, installed a piece of arched molding that was damaged by the manufacturer, failed to finish to crown molding and kept the key to our house and refused to return it. There is a whole lot more that I could go in to. In total, I had to pay $2,000 for repairs for the damages they caused and they would not work out a settlement with us so they put a lien on our house. We paid the amount owed because we could not take another loan out on our home unless we paid the lien off. They have yet to remove the lien and we paid them in full over 2 months ago. This company is unethical, does subpar work and charges top dollar for subpar work. The job took them 3 months to complete. I highly encourage you to not hire this company that does not care about their work or their customers. I paid $13,000 for a fireplace redo and my bookcases have issues because to make them look halfway decent, they had to be repainted. So in total, this job cost me almost $18,000. Shame on you Country Stove and Patio. I hope the word gets out as to how you do business. You are unethical in your business practices. DO NOT HIRE THEMD

Truly a great customer experience worth sharing…read more.. ...I placed an order for incredibly affordable items (I bought two types because they had a great variety) with ease on their website, was running late and called. The staff member informed me that I could take my time and they would wait for me. I walked in one-minute past close and was greeted with a smile by everyone! Another place I HIGHLY recommend!!!

Always stop by this Ace Hardware first when you need supplies, have a question, or need something…read morefixed. This Ace has exceptional staff working there! I went in to inquire about having a glass window fixed. Dave went above and beyond to help me. Never did I expect to have my broken window fixed while waiting! He mentioned the new "window guy" hasn't started yet, but then proceeded to investigate how HE may be able to assist. He even walked out to my car to look at what I had brought in. I was so grateful for this exceptional service and at a very reasonable price. Thanks Dave and the rest of the crew at RR Ace!

We had great difficulty in having our 8 month old Whirlpool washing machine serviced. First…read moretechnician stated many main parts needed replacement. He came back two weeks later, after canceling us at least once, and he decided only one part needed to be replaced. Washing machine worked for one load and was again broken. After another week or two, Whirlpool sent out a different service repair company technician who fixed the washing machine within 15 minutes. We also purchased Epic Protect 5 year extended insurance when we bought the washing machine. According to the insurance, we are entitled to $50 for laundromat services. We have called and emailed epic protect multiple times and have not received any response. We also sent an email twice to our sales rep at home appliance regarding the insurance and asking for assistance, and have received no response from him. We have been happy with home appliance in the past, but obviously things are different now.

This place should get negative stars!…read more You want to know how bad they are??? I didn't even shop there. I came on here because I had to hear 10+ horror stories about this place. I drive past sometimes and yell at people walking in to not go in. I wouldn't go here if everything was free. They would still screw it up.