The Helping Company

3.0 (2 reviews)

Roofing, Siding, Damage Restoration

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The Helping Company - Hershey AACA Museum roof demo day - Roofing Near Me - Reading, Pennsylvania

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The Helping Company - Marissa is our amazing office manager and a family member! - Roofing Near Me - Reading, Pennsylvania

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Pa W.

4 years ago

We had hail damage from a storm and contacted a few roofing companies that neighbors recommended (development of 200 plus homes, many of whom were in same predicament). I was unsure about color to choose and owner sent locations for me to see as well as dropping off samples. That was helpful. Once insurance approved, work was scheduled and completed as stated. There was a site manager there with team who provided good communication throughout work day. I was most impressed by the clean up. They make sure to walk with magnets around property and road to gather nails. They checked in with neighbors on both sides to alert them and made sure their areas were free from falling debris. I had NO flower, shrub, tree or yard damage after they finished - and I have a 3 story back yard. read more

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Taryn S.

6 years ago

I don't know if it's possible to accurately capture how horrible my experience with this company was in such a small character limit. I signed a contract in March for a roof replacement on my lower roof & repair on my upper roof. I paid in full, then had to beg for seven months to get them to come work. They only came after I filed a BBB complaint. They did half the work (my upper roof is still leaking) They were supposed to return last Friday but no showed the appointment. Throughout this whole ordeal the owner has lied to me, called me names, cursed me out, and made fun of me. Two weeks ago he tried to gaslight me by saying "your roof isn't leaking" as if I don't live here and see the water dripping into a bucket. He has tried every way he can to some how make this my fault and blame me which makes no sense, I paid upfront- I held up my part of the deal. Every other employee was friendly, knowledgeable, and professional, but the owner is running this disaster of a company straight into the ground. Most of their reviews are from employees. Don't waste a single moment of your consciousness on considering this company for anything, you will never get it. I currently have a BBB complaint submitted to try and recoup some of the money I paid. (I had a relative who worked here which is why I chose them, he no longer works there. I only add this because I imagine the owner would try and claim I gave a bad review due to that but I think the timeline and actions of the owner accurately show that is not the case.) read more

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Travis F.

Thank you for sharing your experience. I want to respond openly for…

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More info about The Helping Company

306 N Kenhorst Blvd
Reading, PA 19607
Directions
(610) 234-2210
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Visit Website
https://www.thcexteriors.com

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Does The Helping Company take Bitcoin?

Yes, The Helping Company takes Bitcoin.

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Yes, The Helping Company takes credit cards.

From the Business

Specialties

The Helping Company is a family-owned roofing and exterior remodeling company based in Reading, serving homeowners throughout Berks County and the surrounding counties. Here's what tends to set us apart. Plenty of companies can install a roof. Fewer can read a storm-damaged one the way an insurance carrier does. Our owner, Travis, has 22 years in construction and restoration and holds credentials most contractors never pursue — IICRC Master Water Restorer, HAAG Certified Roof Inspector, and CertainTeed ShingleMaster. That background means we document damage properly, explain what we actually find, and help you understand your options when a claim is involved. We handle roof replacement and repair, siding, gutters, windows, and storm damage restoration. Every job is backed by our Lifetime Workmanship Guarantee, which transfers once if you sell the home. We're a registered Pennsylvania home improvement contractor, fully insured, BBB A+ accredited, and we take 10% off for military members and veterans. Mostly, we try to make this simple. A thorough inspection, a straight answer, clean work, and a crew that shows up when we say we will.

History

Established in 2019.

The Helping Company was founded in Reading in 2019. By then Travis had already spent fifteen years in construction and restoration, working on other people's crews and other people's terms. The work began where his training was — restoration. Water damage, storm damage, the calls that come at the worst possible hour. Roofing followed, because the roof is usually where the trouble started. Siding, gutters, and windows came after, once it was clear that homeowners would rather trust one company with the whole exterior than hire a new crew for every piece of it. We've grown deliberately since. Today we're a CertainTeed ShingleMaster company, BBB A+ accredited, serving homeowners across nine Pennsylvania counties from our home base in Berks. Every roof we install carries a Lifetime Workmanship Guarantee that transfers once if you sell the home. Still family-owned. Still in Reading. Still picking up the phone.

Meet the Business Owner: Travis F.

My name is Travis Frees. I've spent 22 years in construction and restoration, and I started The Helping Company in 2019. The reason was simple. I kept meeting homeowners who'd been through a storm or a bad leak and were now facing two problems instead of one: the damage itself, and a claims process nobody had explained to them. They were making expensive decisions without any real information. I thought I could do better than that. So I went and got the credentials that would let me. I'm an IICRC Master Fire & Water Restorer, a HAAG Certified Roof Inspector, and OSHA certified. That training means when I walk your roof, I can tell you what's actually wrong, what caused it, and what your options are — before anyone asks you to sign anything. I don't think of this as a sales business. Someone calls us on what's usually a bad day, and our job is to make the next part easier. That's the whole idea, and it's why the company is named what it is.

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Houston B.

3 years ago

I recently had the pleasure of working with The Helping Company for a roof replacement due to hail damage, and I couldn't be more satisfied with the outcome. From start to finish, their exceptional service and attention to detail truly set them apart. Right from the initial consultation, The Helping Company showcased their commitment to excellent communication. They were responsive, proactive, and ensured I was informed every step of the way. Their team was knowledgeable and patiently answered all my questions, addressing any concerns I had promptly and professionally. It was refreshing to work with a roofing company that prioritizes clear and open lines of communication. The actual roof replacement was executed with precision and expertise (1 day). The Helping Company's skilled crew arrived on time and worked diligently to complete the project efficiently. They were respectful of my property, taking care to minimize disruptions and maintaining a clean work area throughout. It was evident that they had a deep understanding of their craft, as the entire process was carried out with meticulous attention to detail. When I saw the finished result, I was blown away. The new roof installed by The Helping Company not only provides the necessary protection, but it also greatly enhances the overall aesthetics of my home. The materials used were of the highest quality, and the workmanship was flawless. The attention to detail was evident in every aspect, from the clean lines to the seamless integration of the roof with the rest of the house. It's safe to say that my roof has never looked better! I highly recommend The Helping Company to anyone in need of roofing services. Their exceptional communication, skilled team, and commitment to delivering outstanding results make them a top choice. If you're looking for a roofing company that goes above and beyond, look no further. The Helping Company truly lives up to its name, providing the expertise and support you need throughout the entire process. Thank you, The Helping Company, for your exceptional service and for transforming my roof into a masterpiece. I am beyond impressed and grateful for the incredible work you have done! read more

Scott H.

3 years ago

I contacted the helping company and scheduled a free inspection as I suspected I had storm damage from recent hail storms. Really wasn't sure what would come out of it, but boy I'm really glad I did. I communicated with Justin and Travis during the process and ultimately had my roof and siding replaced. I've never had major work done on my home before and was a bit overwhelmed, but Travis and Justin both went above and beyond to assist and also provided valuable suggestions/feedback every step of the way. Travis showed up the day the job started with his guys and we further discussed the new look and desired outcome. I could tell he was genuinely passionate about providing the best results possible and seemed just as excited as I was. It's great to know some people still take pride in their work instead of just sitting back and collecting a paycheck. The end result was far beyond my expectations as my house went from being the house that stuck out for the wrong reasons, to now being the house that stands out for the right reasons! Super pleased with the helping company from start to finish. I strongly recommend them to anyone looking for the best result with their home project. Do yourself a favor and give them a call! read more

Muhammad F.

3 years ago

I recently hired The Helping Company to repair my roof, and I couldn't be happier with the service I received. From start to finish, the entire team was professional, courteous, and knowledgeable. They arrived on time, and they took the time to explain the repair process to me in detail. They also answered all of my questions, and they made sure that I was comfortable with the work that was being done. Once the work began, I was impressed with the speed and efficiency of the team. They worked quickly, but they didn't sacrifice quality in the process. The repair was completed in a timely manner, and the team left my property cleaner than when they arrived. Overall, I would highly recommend The Helping Company to anyone in need of roofing services. They are a top-notch company that truly cares about their customers, and they do everything in their power to ensure that their customers are satisfied with their work. read more

Olivia E.

2 years ago

i requested roof repair/interior damage . I had a leak in my bathroom ceiling and The Helping Company was very responsive, arriving the following day. Travis was very informative and checked areas with a thermal camera to find leak and he was able to temporarily stop the water and helped me through opening a claim. Will definitely be calling for any future roofing/exterior needs! The service fee was waived and insurance covered temporary repairs. Thanks for everything! read more

Karen D.

3 years ago

Trevor was absolutely fantastic, professional and guided us through the entire process from start to finish regarding replacement of our roof. He assisted us with insurance contact questions and went out of his way to help us with color selection, drone photos, follow up with clean up, etc. We would highly recommend The Helping Company to others. 5/5 Stars! read more

Maria S.

3 years ago

I contacted The Helping Company for a leak coming in my bathroom ceiling and Justin came out this morning and found my bathroom pipe coming out of the roof was letting water in. He added on a sleeve to prevent any further damage and also gave me a 1 year workmanship. Good to know there are still honest contractors out there. read more

Cory G.

4 years ago

The Helping Co not only did a wonderful job replacing our hail damaged roof but also were extremely supportive and communicative throughout the process. I never dealt with storm damage or a roof replacement before but they quickly put my concerns to rest. Fantastic work and customer service! read more

Joe G.

2 years ago

Travis and his team did an amazing and speedy job on my rubber roof. It only took them one day and they cleaned up beautifully when they left. The Helping Company also quoted me much lower than the other roofers in the area. These guys are awesome, would highly recommend. read more

Michael G.

3 years ago

Update: After the most recent rain everything worked perfectly. I was afraid the gutter guards would cause the rain to overflow my gutters but Trevor assured me this would not happen and he was right. Highly recommend for high quality gutters and gutter guards. read more

Sandra H.

3 years ago

They were quick, professional, and got the roof replaced in no time at all with exceptional workmanship. I would highly recommend the Helping Co to anybody who needs roof work done, or for any other kinds of home-improvement projects. I hope to use them again! read more

Pamela S.

3 days ago

Fast response and local company. They were very friendly, fair pricing and completed the work in a timely matter. I will definitely be contacting in the future for any roof repairs or exterior work. Thanks again staff was friendly and very knowledgeable. read more

Trevor F.

6 years ago

Love working for this company! The bad review is from a family member of a former employee who no longer works for us.

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12 The Helping Company reviews that are not currently recommended

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12 reviews that are not currently recommended

The Helping Company - roofing - Updated July 2026

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