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    The Home Depot

    2.4 (191 reviews)
    Open 6:00 am - 10:00 pm

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    Michael N.

    This was my first time coming to this Home Depot location. My expectations weren't high, but this experience was awful. I do not recommend this location for anyone. I only came here for 4 small screws. After trying to find the screws for a while, I asked someone for help. As a customer, I got passed over to a different associate, twice. The first associate didn't help much since she was busy with another customer. The second associate tried to help me, with little to no knowledge on how to help me. He was also unprofessional, asking me questions to help him help myself. I never bought screws before, so I barely know how to find it here. We walked everywhere for it, but no progress. All the associates were unprofessional, seemed very vague about knowing how to help a customer. The associates would also leave me hanging, to help other people while I still don't have the screws. This all happened for an hour. I would rather have them just say we don't have the screws.

    Front entrance
    Rumit P.

    This Home Depot is very very busy (everyone in Alexandria seems to come here, no matter what time of day or day of week) and in a crazy busy shopping center. The store associates are friendly and helpful, and the lines move fairly well especially given how crowded the parking lot always is. I always find what I need here, which is the reason for the 4 stars. The Lowe's is just too far away in South Alexandria.

    Empty store with no customer service on  the floor
    Maria V.

    If I could, I would have given minus five stars. No customer service/ floor help so ever. Wasted half hour waiting for someone helping cut the wood panel for me. Asked three times at the service desk - nothing. Asked to call for a manager - 10 minutes and I am still waiting. The store is literally empty - 1 pm on Tuesday, very few customers, running around asking each other (!!!) to help find staff. Home Depot has become a self service / self-reliance joint. Their radio announcements that their staff is available to help us nothing but a joke. I though only a DC location that was bad in this regard but apparently it is now the brand management approach - don't bother about customer service, they will buy anyway, even if they are unhappy. We need more market competition to Home D

    Sharlene S.

    Walked into Home Depot this morning and there were two attendants chatting. They asked if I needed help and I explained that I needed a tape or pad to stick a rug and floor together. The gentleman looked something up in the Home Depot app and said that it would be in tape or flooring. I thought he would walk me over, since it was clear I had no idea what I was looking for, but he didn't. I walked over to the tape, didn't see what I needed so then walked over to flooring. I bumped into IB, another Home Depot staff member. I explained what I needed and he walked me right over to the different rug tapes. He talked me through my needs and suggested a few different ones. We settled on one, I thanked him for his help and went to pay. As I was leaving the first guy asked if I found what I needed. I said yes( kinda no thanks to you?!). Thanks again IB, would have been lost without ya!

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    5 years ago

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    2 years ago

    Who can't live without a Home Depot. We love the app that tells you what isle your needed item is in.

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    3 years ago

    No Apple pay. It's 2022 many people don't carry cash or physical card. There's no Apple Pay. That sucks!!!

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    Page 1 of 5

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    Pickett Street in Alexandria to pick up a few things for minor repairs in the condo I just rented.

    Mentioned in 4 reviews

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    Wilson Hardware Kitchen & Bar - Avocado Burger and Mezcal Margaritas

    Wilson Hardware Kitchen & Bar

    3.7(436 reviews)
    5.9 mi
    $$

    Ambiance: love the decor in this restaurant/bar. My friends were telling me this used to be a…read morehardware store hence the name. Whoever did the renovation and rezoning did a fabulous job. Service: we were on the rooftop area and sat close to the bar. Our waiter was great. Food: I only had the drinks but my friends said their food was good. This is a huge bar with 3 levels. There is a DJ booth so I think it turns into a club in the weekends. Happy Hour lasts til 7pm. There is street parking and a lot just behind Ambar which is a 5 min walk to the restaurant.

    Girl dinner, girl dinner ... not just a random assortment of food, but actually sharing a meal with…read moreone of my girls. We decided to eat at Wilson's Hardware, located in Arlington, VA, blocks away from the Clarendon metro station. What I ordered: Roasted Brussels Sprouts with Goat cheese, cilantro, lemon vinaigrette Grilled Salmon with saffron mashed potatoes, sauteed baby spinach, and garlic butter To drink - Screw Him - made with vodka (a fave), lychee (had them take this out because I am not sure if I am allergic), hibiscus (yay x2), lemon (yay), and champagne (my #1 fave and yay x3!) Back to the food - the Brussels were delicious. I'm thrilled for the mad scientist who made them less bitter than they were when I was a kid--the combination of cilantro's added freshness and the lemon's tartness with the goat cheese. Chef kiss! Then the entree, the grilled salmon with the saffron mashed potatoes (can't really fail with one of the most expensive spices in the world). So happy to finally get this place off my bucket list.

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    Ferguson Plumbing Supply

    Ferguson Plumbing Supply

    2.0(4 reviews)
    4.3 mi
    $

    So, I reviewed this place a couple weeks ago and someone from the store responded saying they were…read moresorry. They advised me to contact Danielle, their floor manager, so I did. I sent a polite but thorough explanation of all the issues we had with Ferguson. I still have not heard back, which confirms that they really don't care about whether their customers are satisfied or not. They are a big company, the biggest in the area other than Home Depot from what I hear. So, they are going to have customers regardless, which affects whether or not they care to respond to peoples concerns. I will go out of my way not to use them again and would frankly rather go to Home Depot even though I generally like to go somewhere that is locally or regionally owned.

    CUSTOMER SERVICE AT THE SHOWROOM IN ALEXANDRIA IS THE WORST! I went to the effort of visiting the…read moreshowroom and meeting with a sales rep to discuss lighting. I had done prior research and knew what I wanted. The rep was pleasant and took my order and promised to email me my order for review the next day....THIS IS WHEN EVERYTHING CAME TO A GRINDING HALT! I followed up with 2 calls on 2 different days as I have not received or heard anything back and was given the same response by 2 different "team members", both saying the rep I dealt with was on another online call and would call me back...I STILL HAVE NOT HEARD BACK NOR GOTTEN A RETURN CALL...DO NOT DEAL WITH ANY OF THE CUSTOMER SERVICE REPS AT FERGUSON!

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    Ferguson Plumbing Supply
    Ferguson Plumbing Supply

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    The Home Depot - hardware - Updated July 2026

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