Dishonest! I wanted to replace a set of bifold closet doors. When I contacted Home Depot I provided them with the measurements that another company had already provided. I was told that they had to come to measure so fine. They did and someone was supposed to contact me within 2-3 business days. They did not so I reached out and finally contacted Joan Gomes. She spent a great deal of time 'trying to find' the right doors and offered me a $1000 door or for $372 or so I thought a mismatched pair of doors. When I said I was willing to consider the mismatched set all of sudden she is quoting me over $1000 for installation and the doors. When I ask for my $40 back because they don't have what I want I am told my fee is non-refundable. Well, if you don't have the product I told you in the first place that I wanted then I should get my money back! She was deceitful writing in her email to me that she was closing the case because of the cost. She didn't have the doors to fit my closet. Update: I am amending my review because after posting, I was contacted and Home Depot researched my situation and refunded the $40 fee. I appreciate very much their doing the right thing. read more

Customer service is bad they send u around and get mad when u trying get they attention I came for a duplicate key and it didn't work just went to fixed the matter and they people wasn't helping us at all smh I really needed the key but they said we need a orderly nobody was doing they job and we left waste a Uber now 16 bus back home from American legion smh it sad when u humble they don't respect that and it frustration cashier Jada wasn't bad the first guy should've took the piece of rushing read more

The Home Depot - I'm complaining about anything cause things need to be done it's hot everybody maintain and focus and the foolishness going on - Hardware Stores Near Me - Boston, Massachusetts

We had window treatments installed from Home Depot and two out of six window shades lasted two weeks. They fell off the roller and it looks like they were taped on. These were not cheap!! I contacted customer service six weeks ago because they are under warranty and we are still waiting for someone to pick them up to repair them. I'm embarrassed now that we used Home Depot. I should have known better. read more

Although it has always been easier knowing I can find what I need at HD but I have begun to find local lumber yards can be cheaper and always more knowledgeable. I try to support the local businesses first. The service at HD is frequently non existent and when you can find someone they frequently know little about the product you have a question about. . There is nothing worse than someone reading the back of a product (which I have already read) in order to try to answer my question. It does not instill confidence. I would rather they say good question... I don't know ...can I find out for you? The advantage to HD is their convenience and selection. read more

Great service by Elmehdi. Came into the store and he valued my time above all by not wasting it

Absolutely NEVER do a flooring job with Home Depot. I've had nothing but a half year of problems from start to finish. It all started with the flooring job order process. There is never anyone in the department to talk to. Then when someone does come they can't help because they have no idea what they're doing. So no one is working the job you need help with because they can't or won't staff their stores. Then, when I finally got someone to attempt to help, we ran into somany problems I had to call HD corporate to take care of it. After several hours of merely ordering a flooring job, a manager came over and was so rude to us we almost walked out. Then, the contractors they hired to install our flooring tried to get us to reschedule - with an added rescaling fee - because of an imaginary problem that my contractor said they made up. I finally had enough and kicked them out of my house. After 6 months of HD bullshit, I still don't have my flooring installed. NEVER AGAIN - the overwhelming incompetence is astounding. read more

Great place to get some good flowers and plants. Home Depot is to get a lot of do it yourself parts for household projects. This location was busy and I like to just go there for the plants because you get a really good deal. I left with 6 pots of daisies for $6.98 each. read more

The Home Depot - Hardware Stores Near Me - Boston, Massachusetts

Terrible management & it shows with how staff operates. You will get a few A game workers who know their stuff but it's a hit or miss but that's still a management issue. read more

I am only giving a one star because I want to warn people. They deserve a negative 10. Home Depot texted that my window was 2:30-6:30 then arrived at 12:20. Luckily I was there. Although the contractor had said it was possible to deliver up the stair way, they said it wasn't. Okay I'll take their word for it but I had paid to have them haul away the old refrigerator. They refused to do so. I showed them the paper work showing my payment. They said it wasn't in their paperwork. One of the men started yelling at me. Totally out of control. Abusive. He also parked on the wrong side of the street and got into a shouting match with the City of Cambridge garbage truck. This person can not handle dealing with the public. The same week I had two deliveries from BestBuy and they went like a dream. read more

I had high hopes walking in but left with nothing. So I walked in and everyone was looking at the man yelling at another man , I didn't know what was going on so K kept moving. However, I only had to say excuse me once for the employee to refocus and give me direction. I find the section and a woman assisted me as best as she could because apparently Home Depot doesn't del appliance parts anymore and I swore they did when I was little unless my dad just liked taking trips to home Depot just because But the woman gave me a print out and some advice and I took it! My $60 fridge frame we'll arrive this week read more

The key lady is a real jerk, and honestly horrible customer service all around. You try to get an employees attention and they walk away and pretend not to hear rather then help read more

This was our formal complaint: We are writing to express our extreme disappointment and dissatisfaction with your service protection plan. We purchased a 1200 dollar Samsung refrigerator and a 195 dollar service protection plan 3 years ago. This refrigerator has been leaking inside for months and I called about one month ago to try to get someone in to fix it. I spent hours on the phone trying to get someone to come to my house and was told I had to wait over 3 weeks. I contacted the service provider directly to explain the problem with the refrigerator and request they bring any needed parts to fix the refrigerator during their visit as we are going out of the country for 6 months and will be renting our house. It became immediately evident that this was a second rate service provider. I made an appointment regardless but requested that Home Depot find another service provider to come in sooner. Home Depot proceeded to cancel my original appointment without telling me and the only way I found this out is because I called the original service provider and they told me Home Depot cancelled it. That they did this without my consent or without a phone call to advice me is simply unacceptable. Now we are going out of the country and have no one to fix this leaking refrigerator. We called your service protection line and got a petty apology and were told all they could do was set up another appointment in 2 weeks time. Let me just say that frankly your protection service plan is a joke and from now on we will not be buying any appliances from Home Depot and will make a post on all social media outlets advising people who buy appliances from you to buy the service plans directly from the manufacturer and not from you. Your service is sub-par, unreliable and frankly a complete waste of money. read more

Home Depot would not deliver to my house. Like many in Cambridge, MA, I live on a one way street with on street parking. I also have a driveway. But Home Depot would not deliver my appliance. The first attempted delivery was aborted because the truck was too big and could not find parking. After speaking with the Home Depot expediter, we made arrangements for a second delivery attempt and agreed that I would have cars saving spaces for the delivery truck that would then quickly move upon arrival. I worked quite hard to arrange with neighbors to help with this. But, the truck never called, never delivered, and just said they could not delivery to my house. I'm not sure why. I called to inquire about my order, and was told if I wanted my appliance I would have to come pick it up myself. I then canceled my order. I will no longer order appliances from Home Depot. read more

Should be zero stars. I have a lot of experience in various Home Depot's and this is by far the worst. I asked 3 different employees where a piece that I needed was and received 3 different wrong directions. I was finally able to get an employee to lead us to the part. As we were discussing buying a portable A/C unit, the employee directed us to buy it on Amazon because it would be cheaper. Next, we wanted a cordless drill and asked a passing employee where to find them, and his response was to point in a general direction and said "they're over that way somewhere. Incredible! read more

Terrible experience! We renovated our kitchen through this HD and they were less than helpful. The first hiccup occurred when no one could provide an answer regarding when and who would deliver our sink (simple answer, the granite company HD contracted out). You would've thought I was asking them how to solve an advanced calculus equation in their head. It took 30 minutes of being passed from employee to employee and three phone calls to get the final answer. Next, the granite. Ohhhh the granite. First off, the company they contract out has TERRIBLE customer service. They don't return calls and they do NOT work with your schedule. They give you a ridiculous 3 hour window that they don't let you know about until the day prior, which is usually at an inconvenient time for anyone who works (they're only open M-F 9-5). Well when they finally installed our granite the pieces were too big. You would think they would shave it down, but no. They were too lazy and took the easy way out. They moved and unbolted our previously installed cabinets and wedged the large granite pieces in, resulting in our cabinets bending and our wall to gap. When we called to have it fixed we did not get a return call. When they finally came they questioned us and said that our contractor did a poor job. They also didn't believe me that the pieces were off. Luckily their manager came out to our site and things were fixed. Thank you, Nick. Keep in mind, we had to reschedule plumbing, tiling, and painting due to their mistake and take additional days off of work. When I called to let the manager, Jim, at HD know about the poor job the granite company they contracted out did (and how it inconvenienced us), he could've cared less. He said that their contract says that things will go wrong (understandable) but that the outside contractors are allowed 3-4 times to get it right!!!!! So if you enjoy having your project (that you spent thousands of dollars on) done incorrectly 3-4 times, this HD is for you. Also, keep in mind that the initial estimate one our granite was off by $550. Even though we had the exact measurements for the initial estimate, it still ended up being 17+ percent off. He then let me know that they expect their estimates to be 10-15% off, so expect to pay extra due to their poor estimates. Bottom line, this HD does not value customer service nor quality work. For our next project were just gonna go to Lowes, and you should do the same. read more

The Home Depot - Hardware Stores Near Me - Boston, Massachusetts

Yeah, its a big box hardware store. Its a chain, I get it. We're suppose to hate these types of places, right? This place isn't the greatest. Its located in the always-super-crowed South Bay. And the people that work here aren't always super helpful. And the floors aren't polished weekly. But you know what? It gets the job done. Its conveniently located next to the expressway. It always has plenty of parking. And it keeps great hours. Past that, it has a pretty good garden section. They seem to have almost everything I seem to need in stock at all times. And contrary to many of the other reviews here, I don't have a problem navigating the store. It's not your local mom and pop place, but if you're looking for something from a hardware store, this is a pretty stop. read more

The Home Depot - Hardware Stores Near Me - Boston, Massachusetts

We have all been to Home Depot at one point. It is a construction warehouse where you can walk in, eventually find some cheap tools or supplies and then return to your job site, even if that job site is your own home. It is a decent starting point if you need simple supplies right away, or have no experience with the more specialized hardware community, but it usually posts its familiar, orange logo in convenient locations, so why not? Well, a good reason is that you can never find an clerk when you need one. Prepare to wander the aisles looking for either your product or a clerk, or both, because this is a place where you are mostly expected to help your self. Even when you find some one, they are probably not from the right department, so they can just call some one else who will take another twenty minutes to come and help you. Another beef I have is you can view product stock for a particular store online, which sounds great. Verify that they have what you need before going over there. So I go to the store for a box of particular screws, and can not find what I need personally, but online it is still listed. I decide to do the next best thing, and order it online so that the staff can retrieve it, and I can pick it up the next day. That sounds reasonable enough, right? Nope, they just call me to say that the product is actually out of stock, and cancel my order. So then I check the stock at a nearby store, place the same order, and get it fulfilled. Sure, it would have been great if this first store had called around for a product before cancelling my order, but why not take the easy way out? Make me do the work to compensate for your inaccurate inventory system. So with Home Depot just be prepared for all of the laziest help you can get if you need it. You are your own cavalry, so get in there, get out, and find better alternatives for your construction supplies next time. read more

This is the most terrible shopping experience I ever have, order over 100 items for $4k and pay for schedule delivery. During the delivery time frame. I got an email about reschedule. I spend 2 hours 3 calls to finally got an answer saying they don't actually have the items. and told me you have to be in store to count how many items are in stock to see if you could have delivery to the store. What kind of broken inventory control system homedepot is using? Are you asking me to pay the services and also doing your job at the same time? read more

I went in looking for boxes, an employee helped me find them. This is all I'm basing my review off. Everything seemed normal.

They have 2 people watching you as you scan your items. Instead of starring just come on over and just do a cashier job so I'm not stealing lol. At least I pay unlike some of your customers Walking out the door unnoticed. read more

I have gone as far as Atlanta Georgia for help and I have gotten the run around. I have been passed around like a football in a game. Homedepot takes no ownership or responsibility for poor workmanship or for there contractors. They give you the line about our customers come first we will contact your area manager. When the area GM contacts you and says I will get someone out there. It sounds and then they avoid fixing the job that was done incorrectly or they tell you it's because of something else that caused the problem. So please take heed do not get new Windows doors vinyl siding gutters or a new roof. Because when your windows start to leak and your door frame starts to come away from the frame and the gutters they put up start to leak and the vinyl siding starts to pull away from your house. The only response you will hear is my schedule is full and I am over work and short handed but I will get back to you here is my number and they answer then reschedule and reschedule and then they tell you winter time is coming and I am overwhelmed and they tell you they don't know when they will get to you so give them a call,and when u try to call again you go right to voice mail. Then you start over again it's been a years and I am still waiting for someone to fill my work order. read more

I want to add to my previous review that their home improvement contractor service is excellent. I have now had a marble countertop and cabinet refacing done in my kitchen, and a complete remodel of my bathroom done through Home Depot. All of the contractors have done a good job and been professional and reliable. I also like this store. I find the people working here to be helpful and knowledgeable . read more

I went in to buy some foil tape, but couldn't find it. I asked 4 different employees and either got sent to the wrong aisle or told that they didnt have it. I went online to their website, saw the bin number and found it immediately. The prices are crazy! $15 for tape!? Had to get the smaller size. Total rip-off. This place is extremely annoying. read more

I have been in the South Bay Home Depot at least six times this past week as I purchased items to prepare an apartment for rent. Each time I encountered the most helpful, knowledgeable, and pleasant employees that I have in any Home Depot over the last 15 years. The staff was full of young people who were all willing to show you to a product or to explain the things you needed to complete the job. They mixed paint, cut wood & blinds, helped with plumbing supplies & more. This is a busy store and I am thoroughly impressed with the service I received. Kudos to the staff. Keep up the great service. read more

For this review, please keep in mind that we literally live within a 5 minute drive from the South Bay Home Depot. As in we've walked there before. On 12/30/2017 we ordered a fridge from the South Bay Home Depot because our current one broke down and no longer refrigerates properly. The order went through very quickly and a delivery was scheduled for 1/4/2018. So far so good. Of course it doesn't get delivered that day, but after we call to ask they tell us they changed the delivery date to 1/6/2018. They even called us to let us the night before to let us know that the fridge would be delivered between 10am-2pm. Still not too bad. But of course nobody shows up. After contacting support and being put on hold twice they try to put the blame on GE for "not delivering the fridge to the warehouse" on time. We're not too happy with Home Depot anymore. After complaining to them again, they rescheduled the delivery to 1/10/2018. Lo and behold the delivery guys show up... but refuse to deliver the fridge! Something about there being no parking on our street (there was, just farther down) and that parking on the main road (which is 20 feet away) wouldn't work because there was "too much snow". Seriously?? We live in New England. Why even bother opening during the winters? Anyway, it's now 1/13/2018 and we've been on hold trying to contact the Customer Support line for over an hour. And every minute we're reminded that our "call is very important" to them! Sure... maybe it's important to them, but it'd be nice if they let is show! In conclusion, I'd absolutely recommend ordering a fridge from Home Depot in the future, so long as you're OK with continuing to let your food rot because they can't get their act together enough to deliver it! read more

Who had a stellar experience at the South Bay Home Depot?? This girl did. All my trips to this Home Depot haven't been this good...in fact most of them have been less than good. On Saturday though I went to buy some pavers to make border along my garden. I was helped by Steven Edwards. HE asked ME if I needed help! I feel that's mostly unheard of at this Home Depot. He was soooo helpful. He loaded up all the pavers for me and then did it all over again when I had to make a return trip (my sedan wasn't going to support the entire 500lbs of all the pavers at once, so had to make a return trip). He was gracious and funny and so kind. Oh and they were grilling up hamburgers and hotdogs for customer appreciation day! I'm a veg, so didn't partake, but what a nice gesture!! read more

It start getting bad bad service ....... I have to get someone to help me not even in there department... it took hrs to get a door down.... read more

What a bunch of bozo's. From the rude girls at customer service, to the clueless associates in the store. Bought a gas grill there--what a mistake. No one knew where the girls were and if they were in stock. Bought an assembled grill, got home and it didn't work. After taking the grill apart, learned that the battery for the electric starter was put in the wrong way. Really----grrrrrrrr!!!!! read more

As others have mentioned, they have the worst customer service. We went in looking for some shrink tubing for electrical cords and no one had a clue what it was or where it was. The manager told me we were out of luck since the electrical guys wasn't working today. I looked up the item on their website and asked if they could punch it up in the system to see where it was located and they told me no. They lost a few hundred dollars from us which isn't a lot but how many times has that happened. It adds up. read more

Worst Home Depot I've been to. Slow customer service desk. Then I needed help with plumbing fittings and they had to call 3 times over the speaker before someone showed up. Also, all of the PVC fittings are mixed in all of the boxes. I've been there 3 times in the last month and the pieces are more mixed up every time I go. read more

I would first like to apologize for wasting the valuable time of the employees that work here. I never should have tried to give you my money. I understand that Home Depot is one of the best Felon employers in the country, but they should be thankful for their employment. I know from personal experience that most inmates that get released immediately run to Home Depot, and this particular store sees most of that traffic. The employees act as if they're still inmates with GPS bracelets, and anything involving looking up from a smartphone is terribly bothersome. Again, I apologize for trying to give you my money. On several occasions, I spent more than 45 minutes on hold only to be hung up on. I'm not sure if they've ever answered their phone before. In the store, I didn't hear any ringing anywhere, assuming the ringers are turned off. They refuse to update their website, so I've had to get three refunds in the past 24 hours due to products being Out Of Stock but appearing to be In Stock on the site. read more

I had the unfortunate experience of having to work with two Home Depots on a recent order for a washer and dryer. The items were ordered from one, but delivered from this location. Had several issues with getting the items delivered/installed. Had to place three different orders, and I will admit, we had our measurements wrong on the first time. It's the way it was handled from then on that was a disappointment. After over a month we still don't have a washer and dryer and I had to cancel my last order and go to Lowe's. NEVER going to Home Depot again. read more

Don't buy appliances here. Between their website, customer service and delivery you would be better off building your own appliance. It would be more efficient and you would likely have it in your possession within the time you are still on the earth. The Black Friday Savings didn't materialize due to their completely inept delivery system. read more

We hired home depot contractors because we thought they would be reliable. Instead, of all the contractors we worked with, HomeDepot Contractors were terrible in reliability. 1. We hired kitchen cabinets installation. It took a long time to schedule these guys to do the job and they cancelled many time or just didn't show up. It took may complaint to Home Depot to get our cabinets installed. These people lie about how long it takes to get a permit. It only takes 20minutes to get a building permit, but they will tell you it takes weeks or months. They did good work but it took too much time and money. Next time we would not go with Home Depot. 2. Door installation contractor also said it takes weeks to get a permit. They finally admitted that was a lie. They took a long time to go the project and installed the wrong door! 3. Home depot management promised to give money back, but they also don't return calls. read more

When the world comes to an end and the fire and brimstone rain down from above, the first bolt of cleansing fire had better hit this god forsaken store. I mean, come on now, it's just a Home Depot how could it be that bad? Right? It's not so bad that I never go there, that's for sure. I'm a home owner, when I need like derrrrr some lumber or a box of fluorescent tubes for the cellar I pretty much sort of go numb and follow my weak as shit brain to this stupid store in the stupid always crowded plaza. Gah, it's a shame because I really like going to hardware stores, so many little useless tools, and hinges and cup hooks and that stuff you put in your cutlery drawer so the stuff doesn't actually touch the nasty wood. But Home Depot is just too big to be fun, too corporate, too dumb and filled with lifeless zombie employees, too full of 'design centers' and too filled with just crap merchandise. I'll surely be back to get some more crap instead of following my own advice and just going to the local mom and pop hardware shop so shame on me and shame, shame on you for not calling me a hypocrite. read more

Yikes. This place has some pretty terrible customer service. Everybody I asked about pumps and hoses and everything else I needed, sent me in the wrong direction and ended up not finding anything that I needed. Sadly they need to focus a lot more on this training read more

I hate this place with a passion, but sometimes I need something the (independent) local hardware store doesn't have. Also, the local hardware is closed on Sunday, when I have a tendency to urgently need things. The only positive about Home Depot is that it's walking distance from my house. This place is so dirty and dusty; someone needs to seriously clean it! This place wouldn't be so big (read: giant maze) if it weren't full of useless crap. When I ask an employee where to find something, their answer seems helpful, until I get there and can't find it. This makes it almost impossible to get in and out quickly. read more

So I ordered appliances from Home Depot as a Christmas surprise for Mother. Gas Stove, Refrig and Micro. The service I received from Home Depot was excellent. Ordering Scheduling perfect. Where things fell off a Cliff was when SPIRIT DELIVERY got involved(The company Home Depot uses for their deliveries). Day of delivery, Gas Stove was unhooked as required, Items removed from Refrig and Freezer. I Took off work to make sure things went smoothly. Had cleared with neighbor to use driveway as needed and parking spots held with vehicles. Alex the driver was to deliver in the afternoon...Instead of stopping, calls from the truck after blowing by. " Sorry cant deliver as when I drove by there was no place to stop my truck, got a 26 foot truck!"...I said whatttt??? I instructed him to return and we would move the vehicles for him as we had planned. His response "sorry, gotta have clear spots when I drive by or I cant stop." He pretty much wanted a red carpet rolled out and a six pack chilled or he wasn't stopping. I then Spent the rest of the afternoon on the phone with Spirit delivery begging them to come back, but to no avail. You get 1 chance and that is it. There response, "We can reschedule again within 24 to 48 hours". Meanwhile food is spoiling and no gas stove to use for the next 24-48 as it had been disconnected. So the next day I get a call from the leader at Spirit Delivery, Dominic. What a prick he was. Zero apologizes, just a promise he will deliver in the next 2 days as that is what Home Depot requires him to do, or he could drop them at the store for me to pick up myself! (Isn't that sweet) Told him I was extremely displeased about the service and that they should have returned that day. His response as I was upset and was detailing the nightmare of a delivery the day before. " That is not here nor there, I am going to end this call" He obviously spends his day telling Home Depot Customers off as he was very experienced at it. He should be working in a back of the house position as his Customer service skills were around a negative 10. So on a brighter note, 2 days later just in time for Christmas, we received the appliances by a different delivery crew that was extremely nice and accommodating. They had zero problems parking their 26 foot truck with the exact same situation. The holidays are stressful enough, if you are planning on ordering appliances during this time, go to Lowes or Yale Appliance as from my experience their delivery is primo! read more

Deserves 0. Called about a piece of metal that should be in the hardware department based off of other locations the I'v been to. I was transferred about 5-6 times (including hardware) and only one guy looked, everyone else would just say "let me transfer you to...." read more

not knowing how to rate a half a star I am stuck with one. This store is a nightmare. noone wants to help you and noone really knows anything. I ask for help, listen, buy what they say. Then, I get home and its all wrong! The store is packed any day or night of the week and its just bad. I have been to somerville and its bad too. watertown seems a little better and waltham is good. good luck even just crossing the parking lot TO the HD is like taking your life in your hands read more