This Home Depot is not as organized as some others. Unfortunately, this is the closest one to my house and being a new homeowner, I have made frequent trips to this branch during the past couple of months. My most important complaint is that some of the categories do not make sense which makes you wander around for a while before you find what you need. For example, Plumbing is not a subcategory of faucets! Rather, faucets is a subcategory of plumbing, so why did they categorize the whole section as "Faucets"? Another example? Rodent xcluder fill fabric. If you ever manage to find anything of the sort, kudos to you! One of the sales people and I went isle after isle looking for it. For some reason, every body had a different opinion as to where it should be. Everybody agreed that they have it, no one including the computer were able to locate it. Prices are usually fair. Nevertheless, shopping here is one of the least pleasant activities I have to endure. read more

It's a Home Depot, much like all of the others regarding stock and service. This one is exceptional regarding the parking lot. It's like walking through a third-world ghetto. Dirty, congested and with large numbers of job-seekers loitering. One person living in a camper! Even as a man who can defend himself, I avoid this one unless absolutely necessary. The management seems to have given up on the parking lot. read more

I was just in Home Depot on Roscoe Blvd in Canoga Park. And shout out to Roland !!!! He helped me and was what an exceptional employee should be. I can't say enough about Roland. He is wonderful read more

Adam was super helpful today in the nursery while my mom and I were shopping for flowers for our Mother's Day! We got some really nice flowers to plant for our pollinators! read more

David was awesome in the tool rental department!!! He knew what he was doing and was very helpful.

I had a very disappointing experience at Home Depot Store #0612 while trying to resolve an issue with a delivery order. The associate who initially helped me was polite, but ultimately unable to resolve the issue without charging me additional money for what appears to be an error not caused by me. A manager was then called, and unfortunately, the interaction went downhill from there. The manager did not review my order or attempt to provide a solution. Instead, she focused on redirecting me to another store location, which did not resolve anything and resulted in wasted time. What concerned me most, however, was that during this interaction, the manager used her personal phone to take a photo of my personal information directly from the screen without my consent or any explanation. This raises serious concerns about how customer information is handled and protected. I have escalated this matter to corporate and am awaiting a response. I hope Home Depot addresses both the customer service issue and the handling of personal data, as this experience was far below expectations. Once again the gentleman that helped me was very professional and ended up resolving the issue that the manager didn't attempt to resolve. read more

Home Depot use the worst delivery company for order delivery don't ordered you will wait few day to ged your packages......OnTrac reviews are overwhelmingly negative, with numerous customer complaints about delivery issues, poor customer service, and lost or stolen packages. The company has a low customer rating on consumer review sites like the Better Business Bureau (BBB) and Yelp, and many customers say they will avoid any retailer that uses OnTrac for shipping.....this is the last time I order online for delivery very bad service Home Depot is really bad they already lost one off my package was very hard to get back read more

The Home Depot - Internet reviews oh ontrac - Hardware Stores Near Me - Canoga Park, California

My mom and I went to order some specialized doors and bars/locks. Omar the manager, who normally does not supervise the doors and windows section was very helpful. He was professional, patient, understanding and made sure everything we ordered was correct. He assisted us with the Home Depot Application and made great recommendations. He then walked with us to the front of the store while we exited. Omar went above and beyond my expectations. Also, Anthony who works in hardware assisted Omar and he was delightful as usual. The value of the items we purchased was very economical. read more

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Great place lots of stuff BUT unfortunately staff doesn't know where the stuff is l;ol but home depot is Home Depot lol amen

Jacob at the paint section was great! He welcomed us and helped us find the paint that we needed. He was informative and had an enthusiastic energy and was excited for our project. I will definitely come back. read more

It's good store it's just hard to find someone for help or ask question. Unfortunately when you do they lack the knowledge of where is the item located, clean and location is great and available parking also read more

Ricky was fantastic with helping us with the Christmas tree and loading on to the car. he was quick and efficient and very hard-working. We really appreciate him!! read more

I went for lte night emergency repellent , regardless of the time Ron and Robert offered and helped me till I found what I needed answered some questions and defently did it with a genuine smile :) keep in mind it's 20 min before closing and I left with what I needed ! read more

I have been here a few times and I've had pleasant experiences so far. Today, I had a helpful gentleman (sorry I forgot his name) in the lightbulb section helping me look for a particular halogen lightbulb. He was patient and tried to search online for inventory as well. We got the lightbulbs he recommended and they work so well for my floor lamp! Plus, I love the bundle deals. The checkout cashier was friendly as well. I'm glad this location is close to my house. Will come back here again. read more

Caroline helped me with my pickup order even when she could've made me wait 2 hours to pick up my order. She went to the back herself to find the items to bring it up to me so I would not have to wait. Would definitely come back here again. read more

I'll be honest, l've been to at least 30 Home Depot's around LA county. This one is my 4th Fav. It's so organized, user friendly and overall great quality workers. I don't get all the bad reviews over here l've never had a bad experience in this particular branch. I don't know what people expect when they go to Home Depot but you need to know your sh*t. Use their app and you'll have the exact aisle and bay for any product you want, the workers won't know where every item so chill guys. PS- I own only Milwaukee and I urge you guys aswell, I don't know if that's relevant but Milwaukee please sponsor me read more

The Home Depot - Employee of the year - Hardware Stores Near Me - Canoga Park, California

Needed to replace a toilet and I found a one piece toilet I liked. It happened to be on sale and so I got it shipped to this location. I tried to get it price matched at Ace Hardware because it was closer but they won't match anything on sale so off to Home Depot I go. I decided to do curb side pick up. It was a breeze. Told the rep to take it out of the packaging to fit in my car. They were really nice and helpful. Someone also offered to install it for me while I was getting ready to leave. Their price was really cheap and tempting but I had already scheduled an installation appointment so I had to pass. Overall a great shopping experience. Curbside pick up is the way to go. read more

Customer service takes no responsibility for the products sent out online See pictures below along with my experience read more

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Rani helped me tremendously applying a discount that couldn't be found. She's the best and will continue to support this location and her

I recommend martin from the paint section of home depot homie knows what he's doing unlike sherman william's paints on topanga the most useless paint store in the valley somebody needs to give martin a promotion or raise asap read more

I went to this Home Depot today hoping to fix a broken window screen in my home and the tracks on my closet doors. Unfortunately none of those will be fixed today and will be forced to go to their competitor down the street - Lowes. I had approached 3 not 2, but 3 staff members about what I needed and they asked me to wait at the desk as they call a manager or someone to assist me. I sat there 3 separate times for a mere 10 minutes each time without getting the help that i was hoping to get for 30 minutes. Hopefully Lowe's will treat their customers better. They couldn't even have complimentary water for what felt like my endless waiting for the service that wasn't given. read more

The Home Depot - Hardware Stores Near Me - Canoga Park, California

I was rolling out my huge piece of plywood out to my car when A guy said may I help you take that to your car (words that I wanted to hear!) I just want to give a big shout out to Spencer who helped me try and fit this piece of plywood in my car. I had to get it cut and he then helped me again. Thank you so much Spencer! You are a treasure! read more

Most staff here are assholes but if you find Aaron or Bryan to help you out then you're good! They don't have the shitty ass attitude most of these people have. Including managers! read more

Home depot gets better each year with having the worst customer service title . I had the unfortunate experience, I had gone in there for a quick one thing trip , but i couldnt manage to find someone that get the product down for me. So i had asked this lady. oh was this a mistake. I had asked for help to see if she can lead me to whoever was able to help me , she turned around with the most crappy attitude and was like yes? asked her what i needed and she turned around mid conversation to flirt with i'm asssuming are who work for her , i don't know to get into the conversation but where are the priorities? when im a customer asking for help . Asked for her name "ali" maybe short for addison don't know wouldn't give a full name. Found out by the employee who helped me she is a supervisor that manages a team within home dept. (people in the orange shirts not aprons) I didn't have time to wait for the store manager taht clearly doesn't take the time to care for customers. this is by far the worst experience , home depot needs to give classes to teach how to treat customers. This ali person really needs to reconsider this career path because it won't go long for her with attitude and especially showing flirtatious behavior with the way she talks to her employees, it's disgusting really. Home depot needs to put pressure immediately. read more

I love when Home Depot's go that extra mile to become a hole Depot. Because this place is literally a sewage drain of a store. I can't begin to express to you how many workers almost ran into me, by fork lift, cart, making bbqs in the aisles(?) Or by the simple "I'm acting busy walking too fast" It's like phenomenal, like I'm legitimately impressed, like do all big box stores just never go out of business ?! Like is everything too big to fail ?! read more

AVOID. This Home Depot is a scam and will do anything to take unearned money from you. I've ordered 3 items for in-store and curbside pickup on separate occasions. In all instances, the items turned out to be defective and/or had heavy wear-and-tear. Clearly, they are re-boxing previously returned items that are in poor condition, and hoping that the next customer won't put in the effort to return it. Well here am I to say... Please put in the effort to return it! Also - Their "specialist" for home projects is a LIAR, rude, and will make your project way more complicated than it needs to be. Vanessa Luna, the "specialist" we worked with, marked up a quote and didn't mention it to us on the call. When we caught it and called her back, she blamed another imaginary person for the "typo" and didn't apologize. Rather, she said we could "take it or leave it". She was so focused on how much we would pay versus helping us understand the scope and timeline of the project. Would recommend to avoid this shady Home Depot at all costs. read more

Floor come in wrong side Worse service floor come bad from factory ask them can they check the product before I buy to make sure they are in good condition manager say no because I'll ruin the product they want me buy this floors when 2 boxes was already wrong read more

The Home Depot - Floor come in wrong side - Hardware Stores Near Me - Canoga Park, California

Terrible service Have been waiting for assistance in lumber department with getting 1 single sheet of plywood cut for over 30 mins I have spoken to 3 employees and have not received any help Never coming here again! read more

On 10/22 I ordered a total of 5 storage containers, I had 4 on one order & a completely separate order I had 1 more storage container plus other items. I picked up the first order w/ the 4 containers on 10/23, when I tried to pick up the second order w/ the last container they said it wasn't ready. Today is 10/29 & I called since it's still "processing" & they said I picked it up already. This is bullshit! Now they don't even want to refund me. Unfortunately I didn't ask for her name but the woman I spoke too said "it's only about $29", well bitch since it's ONLY $29 you give them to me. So unprofessional SMFH ..... If it wasn't bc this store is the closest to me I wouldn't even bother, shitty ass customer service.. read more

The Home Depot - Paid for 2 of the 70qt. & 3 of the 116qt & I'm missing one of the 116qt.. - Hardware Stores Near Me - Canoga Park, California

Zero customer service Stock quantity always wrong therefore they cancel the order and give no reason or alternative

Staff are unprofessional and seems to be not trained for customer service. November 25, 2023 placed special order took over an hour to accomplish. Never got notification, call back, or email. Got an email December 4, 2023 order cancelled. Called and said 1 of items never arrived and is no longer available. Had to reorder with Bryan for the available item to be picked up by our contractor. When picking up order, customer rep Leticia very RUDE tone of voice not very helpful was looking at the cancelled order instead of the looking for the most recent order. Told her Bryan made a note for pick up. Good thing Bryan was there and was able to assist. TERRIBLE customer service skills since day 1!!! read more

Xavier was awesome. Needed some wood cut and he took his time to pick out good pieces and cut them exactly like how I needed. Give this dude a raise! read more

Doing a project in Reseda Long Way from Home Torrance at Home Depot needed the last minute over the range microwave hood. I met Debbie in the Appliance Department she was awesome knowledgeable helpful she actually found me a brand new clearance model that actually saved me a bunch of money and got me a nicer microwave that I wanted to get for the same price, read more

The Home Depot - Debbie in Appliance is awesome, great customer service and great attitude and very knowledgeable. - Hardware Stores Near Me - Canoga Park, California

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I just purchased this today and it literally cracked open in the car... on my way home! Howwwwwww Very poor quality! read more

The Home Depot - Broken planter. Very poor quality. - Hardware Stores Near Me - Canoga Park, California

Horrible horrible horrible!!!! I've been waiting here for over 30 minutes for service and yeah nobody cares to come and help!!! They have horrible customer service Don't come to this location read more

The only reason I give them 5 stars because of a gentleman named Peter at the pick up desk that helped me put the huge and heavy umbrella on my cart and helped me put it in my car. Thank you Peter you're a loyal employee and a gentleman, it's very hard to find people like yourself that love their job, you could be a great manager, Keep up the great work. read more

So first off, let me say I grew up with very crafty parents and we spent a lot of time at Home Depot which I LOATHED. Now as an adult, I try to avoid Home Depot as much as possible because I've always had bad experiences with workers. I'm my experience I can never seem to get any help. Sometimes they aren't really familiar with the store or have an attitude when you're asking questions. Today I had to come in for a project and I was approached by a very helpful man named Hassan. He told me the item I needed was not in store but he was happy to help me find it in a different store. Very Helpful and I was able to even order it there. I remembered I needed another item and another worker approached me to check if I had questions and even helped me load the item into my cart. I was in awe! The checkout process was also very easy and the girl who helped me out was very nice. Overall best Home Depot experience ever. This is the only location I'll come to from now on read more

Omar, the supervisor, was accommodating with the transaction. There were price discrepancies from one Home Depot to another, but he was able to help adjust the price. read more

I mean, nothing's perfect, but on this particular occasion everything was fine and dandy. Aisles were spotless, smiles everywhere, lights were bright. I bought some light bulbs that didn't work in my lamp, but I can hardly blame HD for that. I really like the HDX brand 10-gallon trash bags I get here, which was the main reason for shopping on this glorious day. Even the self-checkout worked without the need for help from the staff. Parking lot spaces are adequate and wide enough. That's about it. read more

I've been coming to this home depot for years. They recently changed their checkout lines and it's now all self checkout. It's an absolutely horrible experience and it takes absolutely forever to get in and out of the store. The opening to the checkout area is also really narrow and small so good luck rolling lumber and large items through without having to tell people to move. Just an utterly horrible experience and just a reminder that corporations only care about record profits rather than a positive customer experience. read more