1. The Home Depot

    1. The Home Depot

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    Catonsville, MD

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    The Home Depot

    2.1 (47 reviews)
    Open 6:00 am - 9:00 pm

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    9 years ago

    Came in to get a key copied. They had to page 3 times for an associate to appear. Took 10 minutes. Should have gone to Lowes.

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    6 years ago

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    Page 1 of 2

    Ask the Community - The Home Depot

    Review Highlights - The Home Depot

    COVID19 Visit Came to get keys made (April).

    Mentioned in 2 reviews

    Read more highlights

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    Visited for the first time yesterday to pickup and online order that wasn't available at my local…read moreAce. I was very impressed! The store is huge (the largest Ace in MD) and the staff went above and beyond to help me out. I showed up in the middle of a rain storm without an umbrella to buy a pile of power tools. Rather than call me out for my poor planning. The staff very generously helped me figure out a way to get my new purchases to my car without getting them wet. This may sound minor, but when was the last time someone at a store went out of their way like this. I didn't even have to ask. Seriously can't say enough positive stuff about the team here.

    Bad place. Avoid. Drive 30 minutes to drop off a mower at 6pm (after I confirmed earlier it was…read moreacceptable) and was told they would not accept due to shop being closed. Manager told me if I left it there they would "put it outside". Apparently they have a hard time "losing" lawnmowers (kind of impressive to lose lawnmowers). After traveling long distance, insane to me they wouldn't just put a tag on it and take it, totally unreasonable. Wouldn't recommend to anyone and will not go back. Note: posted same review on google, they commented, told me to reach out, and never responded. Am sure they will do same here. Also, I did reach out to management team and they ignored me so in fact they were not able to help.

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