Came here to pick up some items ahead of the predicted snow event in the area. I went to the aisle where the product was (via the app) and located it with the quickness. I also picked up additional items that were on sale at a great value (RainX window washer fluid and Scrub Mommy pads!) The line was long, but moved very fast. The associate at the register was pleasant and made checkout a breeze. All in all, given the fact that winter events such as this can create havoc in certain businesses, my experience during this visit was a good one. read more

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Tyrone is a asshole I asked one of the workers what the hell was his problem and he said he's always like that . Then fire him maybe? I get that it's work and nobody wants to work but do you have to be an asshole to someone asking you a question. I was picking up and order for uber and i didn't even get a word out for before dude said no and shewed me away. He needs to be fired and i hope he sees this. I see things like this and wonder why the hell i can't get hired when people act like that read more

I placed an online order with Home Depot for several items, including a 14-inch floor fan for home delivery. The shipment originated from Capitol Heights, Maryland. However, instead of receiving the fan I ordered, I received an unrelated product that does not appear to be sold by Home Depot, packaged inside a Home Depot box. It was immediately clear that the package could not contain a 14-inch floor fan because the box measured approximately 6 by 10 inches. I reviewed my delivery-camera footage and confirmed that the package had been delivered as part of my Home Depot order. The same small package was also visible in the UPS delivery photo. I contacted Home Depot's customer-service line and was told that the item may have been swapped during the fulfillment or delivery process. The representative explained that a prepaid return label would normally be emailed to me, but stated that an exception could be made because of the inconvenience. She instructed me to take the incorrect item to the Catonsville Home Depot, where I would be able to return it and reorder the correct fan. She also said that she would document the incident and proposed resolution on my account. Unfortunately, when I visited the Catonsville location, the staff refused to accept the return because the item I received did not match the item listed on my order. I explained the situation and requested to speak with a manager, but no meaningful assistance was provided. I was told that I would need to wait for a prepaid shipping label, return the incorrect product, and then wait for the matter to be verified before receiving a refund. I was advised that this process could take 10 days or longer. The only alternative offered was for me to purchase the fan again using my own money while waiting for Home Depot to resolve a problem that occurred during its fulfillment or delivery process. I found this response unacceptable. A customer should not be required to pay twice or wait an extended period for a replacement when the wrong merchandise was delivered through no fault of their own. After several additional calls, a representative through Home Depot's 800 customer-service line ultimately provided a gift card so that I could repurchase the 14-inch floor fan. I appreciate the assistance I eventually received from the telephone-support team. However, I later learned that the employees and manager at the Catonsville store had the discretion to assist me and chose not to do so. Based on the poor service, lack of flexibility, and failure of store management to resolve a clearly documented delivery problem, I do not recommend the Catonsville Home Depot location. This experience has also caused me to reconsider whether I will continue making major purchases from Home Depot in the future when internal theft seems to be an issue and I cannot trust the company to deliver the item I purchased. read more

Not sure why this place has so many bad reviews. Like any giant store like this, it can be slow to get help when busy, but if you know what you need, this is a non-issue. If you do need help, just wait for it and eventually someone will help. Quality of the help has been hit and miss, but today I got a great guy in the paint department who was incredibly helpful. I was trying to find the cheapest thing that would some my problem without breaking the bank, and he helped me find it and answered all my questions. read more

Went to have two keys made at the Catonsville store. Technician was rushed and overworked but was very nice. Neither key worked. Returned, a different technician was there; again, rushed and overworked, but was nice and helped me by making the keys again. Again, neither key worked. read more

I recently became a first time home owner. When I tell you all that this is a lot....this is A Lot. There is so much to learn about a house, its parts, how it functions, the innerworkings, and who to call. One of the items that I am working on is getting blinds for the entire house. Why are there so many types of blinds? Why, friend? Why? I became really overwhelmed and reached out to blind specialist stores. Unfortunately, their quotes for service, design and installation was thousands of dollars. I kept the quotes and went to Home Depot to get their counsel. I had no idea what I was looking for nor the proper terminologies. What I did know was that the paper blinds in my house had reached it expiration date. Lol. I met Christina. She sat with me at a desk, gave me a tutorial on blinds and walked me through the home depot online process. The online process allows one to customize what they are looking for to the inventory of home depot. Christina patiently inquired about each room of my house that needed blinds, asked me probing questions, and encouraged my decisions. By the end of the meeting, she was able to provide me with a quote. I really appreciate being able to go to my local Home Depot to lessen the anxiety of homeownership. read more

Go to Loews down the street. Two rental carpet cleaners in a row did not work. Found out after getting home. Super annoying to top things off sorting through the other ones in the store three out of four were also broken. read more

This Home Depot has racist employees. We were waiting in the customer service line to return an item, after waiting for the guest to be served in front of us, another white customer came in and was helped. I was clearly waiting in line, but was skipped. I walked up to the customer service rep and told her that we were next, but she said, we were not tall enough to be seen, as if it was our fault, i objected to be skipped in line in favor of another race. This escalated after we were told we were not going to be helped. The security agent escorted us out without incident; however, the Home Depot employee took great pleasure in watching us being led out by showing a small wave to us and saying "buh bye". This is the worst service from a major US retailer. What a horrible place and horrible employees, i hope they have great misfortune in their futures. read more

COVID19 Visit Came to get keys made (April). The store has tape on the floor for you to maintain 6 foot distance and to stand outside of areas where employees are standing (registers/key machine etc.) 4 stars as everyone was standing in line for self check out but there was only about 2 self check outs open and 1 person at the customer service desk, so it took quite a while to check out read more

If I could leave 0 stars I would all we needed was a metal pipe cut to length and i was there 30 minutes and never got helped no one could even call a manager I ended up buying a hacksaw and im gonna try to do it myself laziest workers I've seen in a long time absolutely awful experience read more

I am currently standing in aisle 42 bay eight and have not gotten help. I have called twice and the phone has constantly rang. I have seen four orange apron people, made eye contact with them, and they didn't bother helping me. I'm guessing it's because it's not their department. Do not use the Home Depot! read more

This is a pandemic stop and most staff are masked but all would be better. The customers are perhaps three quarters masked which should be better. The staff is nice here. read more

I use Home Depot a lot but not usually this location. I had placed an online order and when I got there it was not ready. I took about 20 minutes for them to find it and get of the racks and out to the front of the store. They called for somebody to help me load it but after five minutes of waiting, I just did it myself. Meh customer service. read more

The Home Depot - Fall grill discounts - Nurseries & Gardening Near Me - Catonsville, Maryland

The garden section was really large! I found discounted boxwoods for the yard and was very pleased with the selection! Employees were super friendly and helpful. For a Saturday afternoon, the store was not very busy. read more

I understand there is a Pandemic going on, but why has the great customer service gone Belly Up?? I wanted to take the time to recognize one of Home Depot's employees @ the Catonsville location named Bonnie..(she works in Flooring) I visited this location and it started out as a nightmare. Few lines open but had several employees lingering around chit chatting amongst themselves with a store full of customers looking for assistance.. The employee working the self checkout was doing the best she could managing that area and multitasking by directing walk ups to whatever they needed. However she needed help too. I first waiting countless minutes for someone to show up to have a key made..when he finally arrived and took the key for some mins, he says they don't have anymore keys to cut my key. Wow! Then I find myself waiting again for someone to assist with the vinyl sheet cutting. When assisted I'm told only certain sizes can be cut. Instead of sending me on my way, Bonnie sticks with me and has me follow her to another area to find another option that best suits my needs. She was very patient, kind and carried a soothing smile. That let me know there are STILL some GOOD people out here who take there jobs seriously.. THANK YOU Bonnie for all your help and allowing me to give Home Depot another chance in the future... read more

On 9/30/20 I went to purchases a storm door and had to wait over a hour for staff to acknowledge me. I went to the front and asked for a manager the people were not wearing their masks. I ended up leaving the Catonsville location to go to the Randallstown location and was out in less than 15 mins. The Catonsville store manager CiCi promised a $150 store credit, but when I would come to the store she was never there. Ultimatley the credit truned into a $150 gift card......it is currently 12/14 and I still have not received the gift card. Called the coorporate office Iesha and Barbara were so unprofessional they both ended the call when I asked to speak to their supervisor and claim there was not supervisor availible and I would have to wait 72hrs. I am a LOWE'S girl moving forward!!!!! Oh this Homedepot do not wear mask or enforce wearing masks. read more

Customer service was amazing there. Both Brenda in kitchen design and Stacie at the customer service desk handled my orders and fixed my issues very timely and graciously. read more

folks at this HD view customers as disruptions, or an inconvenience, or maybe just a nuisance. I can't figure them out. So I mostly just wander and hope I run into the item I'm looking for. Speaking of which, needed furnace filters. And discovered they had ZERO filters in the size I needed. SO, decided I'd try Amazon and found not just what I needed, but an alternative - multi pack 16x25x1 - that was affordable and more importantly, in stock! The only thing for me at HD that is worth putting up with staff indifference is paint. read more

the worst Home Depot, I wanted to buy some tools I asked for help the person in charge told me no!!! and I don't know who can help you. Is really disappointed why Home Depot hired people like that lazy people!!!! read more

I keep trying to give this home depot (Catonsville) a chance because it is close to my home but everytime i order from them I swear there is a problem. This time I ordered $500 worth of ceramic tile for my kitchen floor. On the day of pick-up, they tried to short us 2 bags of grout & the tile looked completely different...wth read more

This is the worst home depot to which I've ever been. Customer service is awful. Tried to spend over $3000 on a set of french doors but nobody wanted to help me. I even made an appointment and still didn't get any help. Go to lansdowne or ellicot city instead. read more

I have been waiting since Feb to have windows installed. My first install date was April 12. After I made arrangements to be off..even my replacement rearranged her schedule so that I could be off..they call the day before to say the windows didn't come in. I tell them that because if this, i needed a Saturday install because I'm not taking off work and getting a replacement again for nothing. They tell me they will be in May 9th. May 9th comes and goes..I call every day to no avail. Finally they call May 16th tell me if June 11th is good. Well, actually no because my daughters USAF promotion ceremony is June 10 and family and friends were flying in BUT I accepted that date anyway. Well it's June 11 and guest what....NO SHOW!!!!!!!! At this point I want my money back!! This was the worse experience ever $8000!!!!!!!! read more

LIZ is the greatest. She's always friendly and helpful . Wish there were more like her. Hey Liz this is a shout out from Young and the guys. read more

One of the worst stores I've been to. Between the lousy rude employees and the messy store I don't know why anyone wouldn't just go across the street to the Lowe's. read more

Be very careful buying appliances here. I bought $5000 worth and the process has been awful. I live in a small rowhome in Baltimore city, so I knew delivery and installation would be a challenge. I asked specific questions about this and two different employees assured me that it would be fine, that all I'd have to do was tell the delivery people what I needed and they would take care of it, that they do this all the time, etc. etc. But when the delivery people came, of course, they couldn't do anything that the store associates had promised. And they also told me - contrary to what the salesperson said - that they would not be able to install the dishwasher and microwave, that this would be handled by a different company who would call me to schedule another day. I had to refuse the entire delivery, which I had scheduled 6 weeks ago. I then called and spoke to a store manager, who did nothing to solve my problem, other than tell the that her employees were wrong, although this was already quite clear. No guarantee of rescheduling on a specific day, no way to ensure that delivery and installation could have the same day, no refund or discount - nothing. If only there was an option to give 0 stars ... read more

HINT: research people's experiences with appliance setup and delivery. Home Depot sub-contracts with many different companies. paid for stove delivery, installation, hook up and haul away. They dropped the new stove and LEFT ME WITH THE STOVE SITTING IN THE LIVING ROOM ! called back: "THIS IS A TWO STEP PROCESS SIR" really?! had I only known.... I suggest going to a speciality appliance store with good reputation for setup and delivery. read more

"Service Is Not Included With This Purchase" I have been purchasing items at this particular Home Depot for over a decade. ...not necessarily because I like it but, rather it is more convenient. For the most part, service is good. Many of the employees seem diligent and customer oriented but, lately I have not had this type of luck at that store. Yesterday (10/24/18) at 3:05pm, I purchased garden soil from the Garden Center. There were only a few customers in the Center and I was the only customer in line. I purchased my soil as a male employee stood at the exit and watched. A "Home Depot" delivery truck was at the exit as three employees watched a forklift lift a pallor of brick onto the back of the truck. The waoman at the register never asked me if I needed assistance and the man that was standing at the entrance "eased over to the truck" when I made eye contact with him. Now...I don't usually complain because I tend to be an independent lady most of the time. Yesterday my body really was not receptive to the idea of being "independent". My 109 lb. body was too tired to lift three big, moist bags of soil into my car. The thought of not receiving simple assistance after spending my hard earned dollars at this store bothered me beyond words... They looked into my eyes and never offered... Was it because I arrived in my gardening cloths and not heels like I normally do? Whatever the reason, my emotions stimulated adrenaline in my body and I had no problem getting those bags into the car the more I thought about what happened. I was too tired to even speak with a manager. This particular Home Depot has had issues with customer service for quite some time. I guess yesterday was that final straw for me. Lowe's is right down the street. Sometimes change is good. read more

I had an extremely difficult time finding any workers to help me. When I did, the response was to find someone else to assist me. Slow checkout at the lumber area. Overall annoying and stressful shopping. read more

Just had a great experience and interaction. Had a bit of trouble finding something that was large and needed to help getting to register an car. Asked for the manager on duty and after a short wait Tammy found me and took great care of me all the way into the parking lot loading my car. She is a gem and hope her entire staff follows her example. read more

This is an okay Home Depot - I mean, it's what you expect walking into these warehouse style home goods/hardware store. They keep it clean, and the staff is friendly when you come across them - but that's probably my biggest complaint - it's just really hard to find someone to help you, and even when you do, to get the person who actually knows what you're asking about. It's a tough problem to solve, but until they do, I'll always prefer to try to find smaller hardware stores... however there's a lack of choice in the area (Would you like Lowes, Home Depot, Home Depot or Lowes?) read more

I brought a washer machine at home depot the beginning of November when they where on sale, It is a whirlpool. when the machine was delivered the guys did not install it . they just brought in the house and left. my husband had to do there job for something we paid for Every since that we have been having problems with the machine, on the spin cycle it shakes really bad and then walks. I have had the people out twice about this and it is still doing it. the installer came out last week and leveled it. he told me if it does it again go to the store and tell them to replace it. that is a joke. they keep telling me things and it is not happening. I asked them who is going to pay me the money back that I have put out at the laundromat and I get no answer.. never buy a machine with the agitator they have balance problems. read more

I don't come here that often but when I do I can shop for hours. Home Depot for men is like a woman going shopping for shoes. So many thing to look at and to many decisions to make on what to buy. I came here on a Saturday looking for motor oil and a starter kit to service our lawn mower for the summer. WOW what can I say after all the rain we've been getting I was forced to cut our grass it was starting to look like a jungle out there. read more

The staff at this store are lazy and unresponsive. I asked 3 employees, and waited for 20 minutes for someone to cut a board for me, and they never came. I went to Lowes instead and they cut the board and had me out of there within 10 min. read more

Came in to get a key copied. They had to page 3 times for an associate to appear. Took 10 minutes. Should have gone to Lowes.

As of 2 pm this afternoon they are no longer offering curbside pickup. (The line to enter the store was 30 deep.). It would have been less infuriating if our online order confirmation hadn't expressly specified that curbside pickup WAS availability. read more

Absolutely do not come here if you need any door installations. No one is ever there. Went on a Saturday afternoon and there wasn't anyone in that department to help us. When we asked for a manager she had an attitude but we told her what door we wanted and she set up the order for the contractor to come and measure our door. After our door was measured they never called us to set up our installation. I called a week later and was on the phone for HOURS trying to get a hold of anyone who could help me. I finally had to call corporate and file a complaint. After I filed my complaint then all of a sudden I was getting calls from them asking me to finalize my order. Once the person who works in the door department finally decided to call me, I was on the phone for over an hour because they couldn't figure out how to give me the discounted installation fee. I will never shop at this location ever again. If you need anything go to the Landsdowne location not Catonsville. read more

I am a patient person, but Home Depot tested my limits. My boyfriend and I stood in the isle waiting for someone to come to the hot water heater section for several minutes, we were contemplating our options and trying to figure out how installation would work. The customer service person we found paged twice to get us assistance and still no one appeared. We figured OK we can have our debate about what size we need, the tankless option versus the traditional. Finally the associate for the water heater section comes by and tells us he will be right there; he is just finishing up with another customer. OK at least they know we are waiting. We waited another 10 minutes. As he is walking towards us, a man stops him and asks where an item is, the associate smiles our way and then walks off with the other customer. He turns back and looks as we turn and walk out of the store. We may need a water heater, but there is no way we are buying it from Home Depot read more

So as I stood in the windows and door section Home Depot on Saturday January 16th at approximately 4 p.m. A gray haired older gentleman came over to sit at the service desk. Now this gentleman was an employee of the Home Depot. I stood totally confused looking at the number of options they offer for garage door openers. Specifically one with smartphone connectivity. Another older gentleman walked over to look at the display of windows and was immediately greeted and asked if he needed any assistance and the whole spiel that you would typically give a customer that you're expecting to purchase something from your store. After helping the gentleman who merely said he was waiting for his wife, the employee then set back down and seem to be annoyed by something on his computer. I turned around and looked at him he then said "alright what can I help you with". My response was "absolutely nothing". As I walked toward the exit I also needed to purchase a doorbell. At this point I'm annoyed and not purchasing anything from this particular Home Depot. Just a price compare I checked out the cost of wireless doorbells. Well to employees were standing at the machine directly beside me with in ars reach never once asking if i needed any assistance. However, a older blond lady was looking at door locks right beside me who arrived after me and was immediately greeted. I'm not sure if it's just this particular day at this particular Home Depot but I am more than dissatisfied with the quality of service that I received here today. I witnessed a number of patriots being greeted but never once was I greeted. It's because of this that I will not be returning to this location and I'm now taking my expected $1,000 purchase to the Loews in Westview shopping center. read more

Could the employees at the door entrance, return and self serve checkout counters be any less friendly??? not even an acknowledgement or "hello" - they just look at you - wtf??? seriously - a smile, a little personality and a HELLO isnt going to kill you - especially since we're spending money at the store you work in - i guess one cant ask too much from them - they do work at the home depot, read more

Pretty much what you expect with a store like this. Don't get your hopes up and you won't be disappointed. The stock is pretty good, I can usually find someone to help me and it's close by my house. Not too shabby. read more