External agencies, I had a great experience the other day at Home Depot in Chesapeake I had started to load my cart with two by fours by eight and tens when David C approached me with a smile and asked if he could help in anyway I said sure so he would grab one in and all the other he made sure to inspect the wood for warpage, etc. and of course it was all good quality and after I was done, he asked if I needed help loading it into my truck. I kindly thanked him and said I got it from here. It was just actually nice to get service like I was trained to give when I was growing up!!! read more

Home Depot is my favorite of the big box home improvement stores in the tidewater area. The staff are friendly and helpful, and they have what I am looking for in stock. their delivery option is also super convenient if I need some stuff in a pinch or don't have time to hit the store during the week. read more

I got really great customer service yesterday! This Home Depot has a big garden area. I went to get a hose but couldn't quite find the hose attachment I was looking for. I asked a staff member for help . He noticed the hose piece I needed was still in a box packed up. So he got the box down and got it for me. I really like their flowers and garden stuff. Great prices. Checkout was really easy too. Friendly staff there too. I'm happy with my Home Depot experience. read more

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Worst customer service. Home Depot online is a JOKE. I ordered a mini fridge from Home Depot online. 1. The order came damaged in 4 different spots 2. The outside box was not damaged by any means 3. Which tells me that Home Depot repackaged a damaged fridge and sent it to my house. I talked to Home Depot support and said that they could have USPS pick up the unit at my house with timeframes ranging from 6am to 8pm. They said I could set the fridge on my porch and USPS can pick it up that way (so someone can steal it and I'm out my refund, no thanks) and then they said I could order another fridge but I would have to pay for it and I can't just SWITCH the fridge out. I said no thanks because I'm apprehensive that the same thing will happen. So I had to take my time, energy and money to drop off this damaged item I paid full price for. I go to the store take it back and process the refund. The next day I check my Home Depot account and realized I was DOUBLE charged for the fridge. $259.67 for fridge + extended warranty and 2 other separate charges - 1. For the fridge $222.59 and 2. $37.08 for the extended warranty independently. I called Home Depot support to tell them I have been double charged and they tell me it must be a glitch but they are processing a refund for the $222.58 and $37.08. I got a call about 10 hours later (20 minutes ago about) for the lady to argue with me on the phone saying that the reason I got called the $259.67 was when they ship the item, but it should have dropped off once I got the item and the $222.58 and $37.08 was the actual charge. BUT get this, she stands ten toes down that I wasn't charged TWICE but yet, she recommends I take it up with my BANK and that everything on their side was handled.. I'm absolutely done with Home Depot. I'm sick of these people wasting my time and doing the bare minimum. read more

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I stopped by Home Depot to pick up some grass seed and fertilizer recently. They have a great selection of all of the major brands available. The staff is friendly and knowledgeable if you have questions about which products to select for your lawn and garden projects. read more

The Home Depot - Outside picture - Nurseries & Gardening Near Me - Chesapeake, Virginia

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I really appreciated DESTINY who, although she was from the VB store, she asked if I needed help in the paint aisle, which I truly did. It was so nice nit to have to hunt someone down, like at other big home stores. I have frequently had wonderful assistance at Home Depot, but Destiny was knowledgeable and pleasant. I bought 3 cans if paint. read more

They have a very large selection. The store is always clean. But it is very difficult to find an employee to help with finding items. Even when you ask an employee, they usually don't know where the item is that I'm looking for. read more

I called to inquire about a certain grill. The employee who answered the phone just said :"Yeah"! I had to ask if I called Home Depot. His response was "Yeah"! Is that how management tells their employees to answer the phone! Manager should be fired. The employee transferred me and no one answered the phone. After 4 minutes of ringing they just hung up! That will be the last time we purchase anything from your store. I'm sure your corporate headquarters wouldn't like this! What a joke!! read more

After order arrived at 150 pm, bags of concrete were broken getting concrete dust on pickets. Oddly the concrete wasn't stacked in pickets when the order arrived. I'm guessing someone noticed the bags were broken and removed it from on top of the pickets. 17 of the pickets were not usable because of concrete, heavy mold, and / or broken. Your employees stack these items and don't notice the condition they are in? Hard to believe. You have a culture that doesn't care about quality. The pickets were also on top of the 4x4s. Why stack the pickets on top of 4x4s when the pickets are used last? This was order WJ53194158. Now...wj53980665. I ordered days ago. Got confirmation may 1st it was being delivered between 10-12 on May 2nd. Paid $130 for delivery.This was an order placed on April 27th. I then get a vm at 750pm on May 1st that you don't have the pickets. Are you guys doing this on purpose? As a contractor I can no longer rely on HD to deliver basic items they claim to have in stock. On top of it your customers pay for them up front so at the last minute you cancel the order . Typically takes 3-5 days to get the money back. If you don't know if you're going to have items in stock, how are you taking money up front? Your operations team is in need of replacement. Both of these orders are from different stores so I will have to assume this is a wide spread issue and take my business elsewhere. read more

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Needed to find a piece of wood today and this gentelemen will approached us with immediate offerings to help us and went above and beyond to help us pick the right wood and cut to the size!! Thank you will read more

After going to 5 places, we found the stove we wanted for the cheapest price. I was surprised that Home Depot had lower prices than lowes or the other 3 places. We couldn't buy the stove and take it home the same day. The warehouse is in Richmond so we get it in 5 days. We had two people help us 1,000 for a new air fryer electric oven with knobs above the oven door so we can one day put this oven on an island read more

The Home Depot - Electric convection oven 1,000 - Nurseries & Gardening Near Me - Chesapeake, Virginia

The customer service at Home Depot on Tintern Rd in Chesapeake, VA is HORRIBLE. I bought a number of 4'x8' sheets of plywood and asked the cashier if someone was available to cut them for me. She just sent me to the cutting area. After a little while, I had to find her and ask again about someone cutting the wood. She told 2 guys that, AFTER they finished moving a couple of pallets of materials, that I needed some wood cut. They passed me TWICE with the pallet jack/forklift. I'm noone special, but you take care of your customers before moving materials around the store. At least that's what we did when I managed a retail store. read more

the customer service here is amazing very welcoming manager jack assisted me and the gentleman who was in the fuel refill station was a pleasure as well the staff here is impeccable will be back for all of my needs read more

This post is purely based off of Walter or John as his Home Depot smock said. No literally it said my name is Walter or John and when I asked about it he said it's either. I'll answer to both. My husband and I came in with a long list of needs and we really don't have a clue what we are doing with some of these projects. Walter/John was not phased at all and was more than willing to walk around with us and assist. He took his time and explained the different products and made us very comfortable with our purchases. He did all of this with a smile on his face and some funny jokes. Thanks Walter/John for making an experience I really wasn't looking forward to into a pleasant experience. read more

I DON'T WANT TO GIVE STAR ,BUT I HAVE TO. I will never ever go home deport shipping again! Oh my god ,it was so terrible service! I have online order WD44137522 on April 7 2020 ,over $500 . I mail to them twice and I got delivered on April 23 finally. They out the top soil 30bags ,the driver said will deliver again so I order more wa84211969 for $213.35 , today from 1:30 pm 4/11 I call customer service them I wait and wait and wait .its 3:40 I hand out!!!!!!!! How !!!!when !!!you!!!order!!!online !!!! It's sad free delivery, but it not and I like to refund but it was really really hard!!!!! I don't have truck I can't pickup! WHATS WRONG THAT I SHOPPING 16YEARS COMPONY ,I SO SAD HAVE TO CHANGE I USED TO DO I WILL FIND A DEPARTMENT TO Complaint oh lower. read more

They have poor customer service. I called it for a product and they kept hanging the phone up and it wasn't busy there!!

I love this store. I can typically find more items here than other similar competing stores. This particular location appears very clean and all of the staff is friendly and helpful during this current pandemic. The store was not packed with people. I like that's the aisles are wide and each one is fully stocked. You can find just about anything you need here from paint, wood, appliances, plants and cleaning supplies. Right now they are stocked in real and artificial Christmas trees. They always have a great selection of Christmas decorations and even carry train sets to go around your Christmas tree. I would suggest calling ahead to make sure any big items are actually available before driving to pick it up in hopes of purchasing. There have been two times now where an item was posted online that showed it is available for purchase in the store but when we arrived they don't carry the item. We were informed they have been having issues with their online system. Also, bathrooms are spic and span clean! read more

They are really nice! I asked some questions to some stuffs. They answered me right away. I was lost and one of the staffs told me where my husband was. Good observation;) Various things for many uses. 10% off for military! read more

The Home Depot - Paint! - Nurseries & Gardening Near Me - Chesapeake, Virginia

Home Depot is a home improvement big box store which retails supplies, tools, construction products and services. They have great quality products and services and always seem to have what I need at a fair and competitive price. I enjoy shopping here. I appreciate that I can look up items online and see if they are in stock at this store or other Home Depot locations. Years ago I would wander the aisles of Home Depot dazed and confused. These days I can just look up an item on the Home Depot app on my phone and see exactly what row and the bin in which the item I seek is located. I absolutely love this feature. I appreciate the employees are friendly, professional and very knowledgeable. It's usually pretty easy to find someone available if I have a question or need advice, they are always able to provide valuable assistance. Another big plus, when I check out I can get a paper receipt and a receipt emailed to me as well. The large private parking lot provides ample space to park your vehicle even if you are driving a large truck. Access into the lot is easy enough but if you want to exit to the major thoroughfare (Battlefield Blvd.) it's a little cumbersome. If you want to head north on Battlefield you will need to turn right out of the lot and head down Volvo Parkway until you hit the traffic circle where you can head the opposite direction on Volvo to get to Battlefield where there is a traffic light. If you want to head south on Battlefield you have an additional option of using the other exit onto Tintern Street which enables you to cut through the Walgreens' parking lot to get to Battlefield. read more

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Had to use their restroom. Had a Home Depot employee a few urinals down from me who was hacking up a lung. No mask. Three or four others in there. Then employee proceeds to go to sink to wash hands. Hacking more. Not trying to cover. Only time so far I've been glad I had a covering on my face. So if I get something this will be top of my list. Very unprofessional no matter if there's a virus around or not. Don't plan on coming to this location for some time. read more

Thank you to the gentlemen in the tool/truck rental department that made my hour-long truck rental process easier than I would have ever imagined! This will certainly be my go-to location for future rental needs! read more

I bought a $1400.00 refrigerator from HD, and the service agreement. It was a Whirlpool. The fridge did not work from day one. I had to borrow a loaner until the Whirlpool service guys got it running. It ran for a couple of months then stopped working again. Because the unit was still under warranty Home Depot washed their hands of it, and directed me to the Whirlpool phone trees. I finally got a promise of a service call for a week later, on a Friday, from 3-6:00pm. They never showed up. I'm so frustrated! Not a good look for Home Depot, and DEFINITELY stay away from Whirlpool products. So dissappointed.​ read more

I've shopped at Home Depot for a long time. Most visits are unremarkable: Neither outstanding, nor terrible. Tonight's experience, however, is worth a comment. Shopped for a weed eater. Selection was wide and readily available. One particular brand, Echo, was on sale for $199. There were three available. I grabbed one and headed to the register where it rang up as $289. Uhhhh... Fast-forward 45 minutes to work through the marked price vs. actual vs. why did this have to happen on a night where I was pushed for time conundrum? The end of the story is this: The weed eater I purchased for $289, along with two of the same model, were placed in the wrong display rack under the wrong $199 price label and the $199 weed eaters (which I THOUGHT I was buying) were, as you already know by now, under the $289 price label. I asked the kind lady to save the sanity of future HD weed eater shoppers by either swapping the price stickers or the inventory of weed eaters. To her credit, she chose the former and corrected the error while I headed over to customer service to complete the weed eater swap, refund, store credit and re-purchase. I lost over an hour of my life tonight. But at least my yard looks good. read more

The Home Depot - Apparemment, ils parlent votre langue. - Nurseries & Gardening Near Me - Chesapeake, Virginia

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The only real thing Home Depot has going for it is it is usually cheaper on most items. I am growing tired of the lack of customer service with Home Depot (all big box places to be honest). Home Depot NEEDS to realize that they are this large because of the customers that come in the store. A building supply type business shifting many products to online purchases only is an absolutely idiotic decision. This was a decision made by some moron from the accounting department because it costs an extra dollar to keep the product on site. If you charge an extra dollar for the item (or even 2) people would pay it for the convenience. It is decidedly INCONVENIENT to wait for 11 days so you can ship it from a warehouse that will probably pull the wrong one because the employees there are even less attentive to detail and customer needs than in the stores. If you need something a little specific, but VERY BASIC and VERY COMMON (like for instance a heating element for a basic oven range), then order it from Walmart or Amazon; if you have to wait for it anyway, you might as well pay half the price. read more

I dropped a tool off to be repaired last spring....it is now fall and I've heard nothing. I've inquired and been told, "It's not ready yet...." read more

Great for remodeling and even DYI projects! Not to mention it's super neat to be a hardware store! read more

The Home Depot - Nurseries & Gardening Near Me - Chesapeake, Virginia

Great people , the lady that help me was very polite and made sure I got what I needed and made sure I had everything I needed for my project and understood how to do it. Got great customer service. read more

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I moved to Virginia from the Midwest, selling one house and buying a new one. The bedroom flooring had to be replaced and we chose some LVP from HD on Tintern Lane in Chesapeake, ordered on 6/22, ETA 7/3. Meanwhile, I'm staying with a very sweet and generous relative who no doubt would be glad to have me settled in my new place as expected so she can have her routine back. Started getting notices from HD that the flooring was in but needed to be unloaded. Twenty odd calls and more than a week later, a manager tells us that it isn't there, can't be tracked, and she has no clue when it might arrive, intimating that i was lying about all those conversations with HD customer service who told me it was a matter of hours before the item would be ready for pickup. Also, if i canceled the order they would hit me with a huge restocking fee. WTF, HD?! Do you not train your people at all?! Meanwhile, my son in law, active duty military, who has offered to install said flooring, is messing up his schedule because of what HD is telling us about the imminent arrival of my flooring. Losing money every day that HD jerks us around. Finally, we go in person to find out what's going on. Bad scene. They lied and stonewalled us. No we're sorry about the inconvenience and expense. No we will do what we can to help. Just a big f you. Next morning, HD calls and says the tracking they told us could not be done was done after all and my flooring was located and would be ready for pickup the next day. WTF?! Was it teleported from the great beyond?! Or was that unpleasant manager lying through her teeth? (Door #2) Guess what they didn't tell us. The f-ing flooring had been delivered a week earlier to the wrong HD store! So the 20 odd phone calls with customer service reps were half right--my flooring was in but not one single person including our friend the manager bothered to check and see it was sent to the wrong store. Moral of the story: HD is yet another used to be decent store that has gone to s$&t because of greedy overpaid CEOs and already excessively rich investors. Never ever shopping there again. read more

The customer service needs huge improvement, especially for people who are working the cash registers / customer service & return desk.

One nice thing about Home Depot is that it's close to Lowe's. Plenty of parking places simply because everyone goes to Lowe's. I had ordered some supplies on line and went I went to pick them up, I felt like I was annoying the clerk because she was not customer friendly at all (6/13/19). You would think that the manager would want his employees to be friendly but I guess that's not a part of his job. read more

Hit or miss customer service. It's either you get a really good and helpful employee or a really bad one. Definitely some management issues at this location. Also, they do NOT allow dogs at this location unless it's a registered service dog. read more

Hey I like Home Depot! It's a chain of wonderful stores for home projects, remodeling and so much more. The staff is always friendly here. Especially the guy that mixes the paint. He's pretty awesome. Everyone is so helpful. If you're walking down an isle they will always ask if you need any help. They also offer a 10% military discount so make sure you ask for it. Their flower selection is great!!! $2 bags of mulch too. That's awesome. They could open an extra register or 2 though. There always seems to be only a couple registers open. They have a good grill & smoker selection. I got my husband a wonderful electric smoker from here. read more

The usual great Home Depot products and prices, unusually poor service from employees. Lynnhaven location is the better option.

I frequent this place often. If I know what I need I can get out of there pretty fast. When it comes to getting help you can forget about it. It's like they try to avoid you if your standing in a aisle for 5 minutes. Off course the return-online orders line is always long and takes forever just to find out that you have To go to the pro desk where there are 5 people but only 1 helping customers. Go to Lowes next door instead. read more

wow, this place has got to have the smallest indoor garden center ever. Absolutely nothing here and it's always my favorite part to browse the ferns and indoor plants. Okay, I'm a nerd, but still. Isn't that what most of you like to do when going to The Home Depot? Also, for whatever reason, it took them 30 min to locate a toilet that we were picking up for a friend. It was pre ordered and there was some in stock in store on the shelf... yet it took them 30 min to get it to us. WTF? read more

I have been here several times and while the employees are friendly it was not the best experience I've had. Let me explain. I have been in Home Depots where the staff is very proactive. I have been asked each time an employee has seen me (I believe it was 5 x's) and while I need help only occasionally it is exceptional customer service. At this location you will be assisted by a staff member once your able to track one down and they will be glad to assist you though. It's not horrible and I'm sure I'll be back but just basing this experience with other Home Depots in the past. read more

So far we've experienced a lack in customer service. We stood in the mower aisle waiting for help that was "on its way" for over 20 minutes. Finally went to Lowe's instead! Also rented a non working tile saw. Brought it back immediately where a cashier apathetically processed our refund. read more

Walked in frustrated, left happy and helped! This morning I came in planning to buy primer and paint (and the regular supplies) to paint over the walls of a small but intensely-painted room which we lovingly referred to as "OMG Pink"... It was my daughter's room and we are now converting it into a guest room. The gentleman who helped me recommended I skip my plans for primer+paint and buy their Marquee Paint from the line of Behr paints because it is a guaranteed one-coat-coverage paint and it would save me a ton of work. Excited - but skeptical - I told him just how intense the color I was trying to cover was. He shook his head and insisted that I try this paint, telling me that it would work. I hesitated, as the Marquee paint runs ~$41/gallon ... I relented and agreed. He mixed, I left ready to attack my project. To make a long story short: it didn't work. The color was gorgeous but it DEFINITELY did not cover in one coat. Disappointed, I went back with an empty can and photos of the clearly-not-one-coat-coverable walls. The management did not even hesitate to fulfill the guarantee, apologizing for my trouble they provided me with a second gallon of the $41 paint at no cost and Matty in paint apologized and told me that there are some colors that even the staunchest of paints will not cover in a single coat - I had found one of them. I was back out the door and on my way home to finish my project within 15 minutes! I will continue to frequent my HD... THANK YOU!!! read more

My door installation: If only I had the option to apply (0) stars... I have yet to experience a decent installation from Home Depot. While I am not a perfectionist, I believe that a door should shut properly, and once the door is shut, my puppy should not be able to open it. I also believe that a door knob should be centered to the door knob cutout and light should not be visible through the hole. I returned to the store two days later, and no one was available to address my concerns. But, a clerk entered my information "into the system," and I was assured that I would receive a return phone call the next day. Here it is four days later, so, I called customer service. Transferred and directed to voice mail. How exactly will extremely low level of customer service correct my poorly installed door? So far, I am out almost $500, had this been done correctly. read more

This store has everything! If they don't have it in the store, it's probably online. Ship it to your home or to the store. Some things have a shipping charge if sent to your home, but free shipping if you send it to the store. Yay! read more

The Home Depot - Nurseries & Gardening Near Me - Chesapeake, Virginia

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