I'm sorry but who runs out of ice melt when we had the worst snow storm we had in about 50 years? Yet they had a bunch of grills in stock. That is like running out of turkeys on Thanksgiving. Someone needs a new Buyer. Very disappointed in this Home Depot. There is no where else you can buy ice melt in East Haven. You really should consider replacing your planners or whoever it is that seriously dropped the ball here. read more

do not buy a cub cadet lawn mower at home depot. it will be delivered in a box to be assembled. battery was upside down and needed to be replaced. if you get one at home depot , bring a battery tester with you. they have dead cells. steering column was almost impossible to connect. Won,t stay in neutral. dangerous. need clutch adjustment BUT WARRENTIED SERVICE IS NOT AVAILABLE AROUND NEW HAVEN. nearest service was in bethel ct. they do not pick up . I DON,T HAVE A TRUCK. i will be paying for a service appointment at a local center. not worth it. read more

I purchased outside windows and doors from Home Depot. They had the best price and the quality of the product was as good as the higher end contractors. First of all the sale representative was out standing in helping me with the products. He had some good ideas and made the process go smoothly. He also did all the interactions with my condo association. The front door was installed today and the contractor spent nine hours on the installation. He was A meticulous craftsman and made sure everything was just perfect. He protected everything and when he left you never knew he was there. I am now waiting for my windows and patio doors to come and I will add to this review when they complete. read more

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0 stars....7 years since my last review and still a dump. Every employee I spoke to except for one just couldn't be bothered with my questions and had the intelligence of a doorknob. The place is dirty, merchandise unkept, empty shelves, merchandise priced incorrectly and in wrong places. How did this place actually get worse. Worst employees anywhere that I've ever encountered. The manager should be fired, and this place needs to be closed down....we'll live without this Home Depot. I left this one and went to the Home Depot in North Haven and it was like night and day. Clean, well-kept and employees asking if I needed help. Shut this Home Depot DOWN. read more

We stopped in on Saturday morning in search of tiles for the shower in our bathroom. Wayne was very helpful and informative in that section as he asked if we needed any help and offered his advice. He even called around other nearby stores to see if they had what we were looking for in stock, because this location didn't have exactly what we needed. Besides just him being helpful, as we were pushing around our carts of materials, we were offered help as well as a worker followed us to our vehicle in the parking lot to see if we wanted assistance unloading our purchase. I would have thought on a Saturday that they would have been very busy, which I noticed as we were leaving it started to be, but the workers here were more than ready to help us out without us having to seek them out to do so. The store is decently well kept and organized. Although, as we were glancing at toilets, I noticed a sign marked "New" next to an item we purchased almost two years ago, so that is a bit deceiving. read more

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Just want to give a shout out to a young Lady named Serenity who was so helpful to myself and my husband with an issue with a medicine cabinet she went beyond what she had to ordered it right from company had it in two days .She was pleasant to work with and knew her job well done Serenity read more

Wont ask customers to wear masks, long history of bad services I need to stop expecting improvement read more

East Haven Home Depot, isle 14, Kevin is a gem!! He relentlessly searched for a very difficult size screw for us until we found the correct fit for our 1900 vintage door. Win for Home Depot East Haven! Kevin is 5 star!! read more

No delivery available to Stony Creek : can't handle hight restrictions by railway bridge into our village. Shameful. Thankfully, saved by Pages in Guilford: same price ( small businesses have united) and delivery in 3 days. We will NOT be back to Home Depot. We will shop local. read more

Guys at this place fuckin suck. Fuckin ordered a refrigerator here few months back and got some lame excuses about truck breaking down. Now those incompetent assholes can't deliver a dishwasher. Fuck this Home Depot. This store is run by complete morons. East Haven, Connecticut. read more

It was pouring rain and Savon was so helpful and gracious as he loaded my car with a sink and vanity. I tried to tip him but he refused. This kind of service is why I will be returning. Thanks again Savon! read more

Great experience this weekend. We had to stop by and pick up a few things for our garden. We were helped by Milly. She was extremely helpful! read more

Out of all Home Depot's within a 20 mile radius of me, this one is by far my favorite. It's not because it's conveniently minutes from my home, but because of the customer service that I experience each time I visit. I've yet to run into someone who hasn't been helpful in some capacity or stops what they're currently doing to assist with an item, double check a price or help me calculate the possible cost. There's only been several times that I've found the tools or material to be way overpriced compared to the leading competitors, but that's okay. They also honor military discount, which really helps out! read more

Hands down the best customer service I have ever received in my life today at the Home Depot in East Haven. Manager Mark Michaud went very literally out of his way to help me and my sad lawn out today and he deserves a raise... his whole team are working very hard during this difficult time. This location has earned my business for all my home needs at this point. read more

I thought that I would weigh in on the HD. Its a great place to explore and discover what you are looking for, or finding stuff you might need. Those new scan it yourself checkout register are kind of a pain, inevitably you pick up something that does not have a skew # and you have to go find someone to look it up for you. But if you really need a part and don't have the time to search, go to Goodys Hardware in EH. read more

This Home Depot could easily increase sales by 15 to 20% by simply having more people on the floor. Today, I once again left without buying much of what I originally went in for, because it took me so long to find the first few items I just didn't have any more time. When I finally did find a sales person she told me she'd be over soon but, "I'm only one person." When I went to another department I was waiting for help and an employee finally walked in and was immediately swarmed by people. I wonder how many people walk out with out finding what they want? All in all it's very frustrating to shop here. read more

The absolute worst customer service ever I sat in front of the key machine and waited an hour while 10 employees walked right by and did ask if I needed any help I will take my business else where read more

I wish I could rate lower. This Home Depot is filled with people who do not know anything about customer service or business in general. Save your time and sanity and go to ANY OTHER hone depot!!! I have been waiting three weeks for "free delivery". They are complete fraud I have been on hold for four days trying to reach a "manager" to get some answers. I never write reviews but feel this is a must! Do not go here! Absolutely terrible experience!!! read more

My wife & I went shopping for a new refrigerator last week and stopped in the Home Depot on Frontage Road. Jean, the associate who helped us make our choice was "soft sell" but extremely helpful. She provided information when we needed it but then stood back and waited for us to talk and process our choices. She was at all times pleasant, professional and effective. We bought a unit we really liked and left glad for the great customer service that made the purchase easy. read more

Nice people at the customer service and return department, but hard to find anyone to help you, the biggest problem anything with Weber Grill or any grill assessor for cooking parts or lawn and garden fertilizer, or Japanese beetle traps or any sort of pest control these three departments are always out of stuff especially the grill parts department. I get someone to look up the part and they say we have one or zero N. Haven and Wallingford have 20 of that item. They need some serious overhead done and some change with Management and inventory read more

If I could I would give zero stars. I live in east haven but have been going to north haven or Lowe's because the level of incompetence in this store is unacceptable. No one can answer a basic question about anything. Spent 45 mins waiting on someone to come with a lift to get something for me and eventually walked out. The employees there all have the same 3 favorite words "I don't know" pathetic store even more pathetic management. read more

great home supplies real legit farming appliances i don know b its hope depot my cusin had this real big girl over his place a few nights ago she gets real buzzed and starts talking about MARRYING MY CUSIN. Im all "uh oh" by my cusin is just looking at me like "dont blow it man just act cool" come to find out they been dating for like a year and its true they getting married!!!!!!!!!!!!! #NOLIE #ISWEARTOGOD #EXCLUSIVEINFORMATION help pls yelp what do i do? i donno this big girl and shes REAL big b. i wanna tell my buddy that he cant do it its too weird but i gotta respect that choice because hes an adult but whatever PM me if you got any advice because i just dont know nemore read more

I recently ordered replacement windows for my 100 year old house from them and received excellent service from Bob at the contractor desk as well as really nice windows that have all fit perfectly so far. I have to say, the manager of the store has done a great job of hiring and all departments seem to have a willing person to help out. I cant say this about many Home Depots. I would not ever hire them to do work on my house though, why pay them as a middle man when all they do is hire a local contractor? read more

Recently over the past 2 months the service has been great. The min you walk in the door they say hello. This wasn't the case 3 months ago. The bathrooms need more attention. I was not going to go back to home depot and start using a local place but the service has really turned around. read more

Recently purchased a patio set and grill. Decent prices whatever.. This place is the most unorganized unprofessional joke of a store I can't even tell you. The customer service agents arguing and bickering behind the counter in front of customers. The wait time was obnoxious and what happened to the employees who used to be around every corner anxious to help? They must have been let go to hire these ppl who have no clue what their doing maybe to save a buck on payroll. WHERE IS THE MANAGEMENT??????? Never again read more

WOW! All I can say is WOW! I don't ever write these reviews unless I feel that strongly! Few people in this store ever know what they are talking about that is if you can find one, and I'm in there all the time because I live nearby. I usually don't bother asking for help and if I do I ask another shopper but today I looked for someone... The girls name was LORI and she said she worked there for a long time but she was very immature and didn't know what the heck she was talking about either! She was rude actually. I couldn't get a word in and she kept rolling her eyes at me! I couldn't believe it! This person said she was a MANAGER no less, NO WONDER HALF THE EMPLOYEES can't help---LOOK AT THE MANAGER!! Go to Lowes or another Home Depot! read more

Every time I've been here everyone has been so helpful. Jason, one of employees there helped us find what we needed and answered all my questions! read more

The people who work here are bad beyond belief. After a pregnant woman -- who was completely disinterested in doing her job -- failed to cut a key properly, we took it back and tried again. This time, a different disinterested pregnant woman, who seemed annoyed that he personal conversation was being interrupted, said, "Well, the machine will cut it the same way as the last time." That's right, our machine doesn't work, but we keep right on cutting in between whiny commentary with other irresponsible and irresponsive employees. Avoid this place. read more

Purchased a 4 burner Gas grill here Sunday may17 for their special of $199.00 plus tank and gas and cover for additional monies ,found the Identical gas grill at Walmart for $159.00 on sale Monday , I brought the flyer to the home depot store and asked for a price match , However even though they are identical units from the same manufacture i bought the blacken version instead of the Aluminum finished grill so the store manager would not authorize the match price, The units are the same in every way including SKU numbers except for color, so the service desk was told not to authorize or honor the price match, this is not the first time dealing with this store in East haven i have had this problem, they have gone back to the old way of home depot doing business here in CT which cost them a large customer base because of stupid decisions like this, the manager hid on the other end of the phone rather than come out and look me in the eye and tell me the units are not the same, I have spent a lot of dollars in this store over the past 7 years , but no more . I'll go back to Orange or North haven where I always got a honest bargain and the Customer is always right attiude... bye east haven read more

called and got a VERY rude woman in the paint dept!!!! Lowes here I come!!

BUYER BEWARE !!!! The most horrific place I have ever dealt with...I have many friends who are contracters, painters, jack of all trades....We have all taken our business elsewhere.....BUYER BEWARE !!!! read more

Always had great service in the afternoon or later in the evening from the majority of the employees, but even better to outstanding service from the ladies at night behind the customer service desk. So...I stopped in the A.M the other day to pay a bill, but seeing that there were no cashiers available at that time of day and the self check outs do not take payments I had to go to customer service. Two guys "working" behind the counter helping two women out. One lady finishes so I step up to the desk and the guy immediately starts to shake his head in the side to side manner for the universal signal of "no". So I'm standing there like a chooch with my blood pressure hitting boil over and I finally let out a "WTF does that mean, I don't understand sign language speak!" Gent comes out with " Oh I can't help you I'm not working." Well if you're not working or providing help then why the heck are you standing behind a customer service desk? hey it's always me that this crap happens to, but my choice from now on is to always go with the women at night who have always gone out of their way to help me with whatever I need. Stan and Ollie in the AM should be outside shagging carriages. read more

incompetent . at every turn of an installation they have screwed up. stay far away. I went there for a sliding door. I paid someone to measure. they lost all the paperwork. then they told me the door would not work. when you call no one can help. lastly the instalation company called me to say it was the wrong door do not even walk inside the building read more

Not a bad store all in all.. Some of the women behind the service desk are snotty - can't remember the name unfortunately.. - short, african american girl - short hair - ilysie possibly... was of no assistance to me, and completely disrespectful!! Mind you I've spent over $10,000 in the place over the past year of renovating my new house.. Would rather give my money to the little guy - Go see Goody's hardware on main st! read more