I went to Home Depot today to purchase a few things, especially lumber. I was looking for 3/4 inch plywood to cover up an open section 3by 3 feet leading to the second floor of my garage. I was told that I had to purchase the whole sheet of 4' x 8' feet and I asked the price. I was told $29.47 I placed the pieces on top of the cart, 3 pieces in all as I had to buy the whole sheet. When I got to the cashier, she kept looking under the boards as I had an outdoor mat and Zevo. She told me that the wood was 5 marks and it was $44.00. I told her that I was told that it was $29.47 before it was cut and 5 cuts were free. She called the guy from lumber and he sided with her. She also had me lift the 3 pieces off the cart so that she could scan the mat. The display with the mats was right there at the entrance. I will not be going back there again, as they lost my business. read more

I hate HomeDepot. I hate HomeDepot.I honestly don't know wp in the Went to garden side so I could get in and out. Decided I needed outdoor mold and mildew remover. Went inside and found a clerk hovering in a corner. Asked for help only to be misdirected and then dumped to fend for myself. So I left. Please train your employees to make eye contact and speak clearly especially when wearing a mask. Also if they don't know where a product is why can't they ask for assistance????? I have never had great service at your store. I will take my business to a small neighborhood hardware s read more

Avoid dealing with a manager named Nick. On Black Friday 2022, my fiance and I purchased an 18" dishwasher online when it was on sale because they don't carry the smaller models in-store. When it arrived a few days later, it was bent up to the point where the interior was affected. We called up Home Depot in Euclid to ask if we'd be able to return it to their store and have them order a replacement to be sent to our house and they did. The second one came in a few days and it was in far worse shape than the first one; we're actually pretty sure it was returned previously given the state of the box and the wrapping but it was busted up everywhere. My fiance called up Home Depot again and spoke to a manager named Nick to discuss the state of the second washer and if there was any way for him to contact the DC/warehouse to ensure that we'd get one that wasn't damaged. Nick told him to purchase another (third) one, which was full price at this time because it was no longer the Black Friday price, ensuring it'd be in good shape this time and said once we got the new one he would not only have a staff member retrieve the 2nd one from our home so we wouldn't have to bring it in ourselves, but that he would credit the amount of the 3rd one back onto my fiance's card as well as an additional undisclosed amount as a "discount" to (verbatim) "apologize for the pain and suffering you guys have been dealing with". At this point we were a couple weeks into December. We got the 3rd dishwasher; it was in perfect condition and we installed it and my fiance tried to call up to speak to Nick about arranging the pickup for the other one and to discuss the refund. Conveniently, every time he called over the course of 2 1/2 months, Nick was never in or available to discuss it, despite other employees leaving messages for him. We finally got ahold of him earlier this week and my fiance even told him we'd even bring the 2nd dishwasher in ourselves this time because we just want it out of our kitchen as long as we get our refund. Nick said to bring it in on the 3rd (which would've been last night) and said he'd explain everything to the manager-on-duty so there'd be no issues. Big surprise, we brought it in and spoke to the manager and he had no idea what was going on. He knew bits and pieces because he'd answered a couple of my fiance's calls but otherwise was left completely in the dark. Thankfully - just today - he refunded my fiancé for the more expensive dishwasher and he gave him a $200 store credit but that will be going to a friend or family member as we don't plan on using it. I've worked in retail for almost 9 years myself and it's very difficult for me to get angry over certain circumstances because I understand there are certain policies in place that have to be followed and it's a very tough industry, but being a retail manager I can say that there is absolutely no excuse for this type of mismanagement and lack for accountability and professionalism. Nick made this entire process (that should have been able to be taken care of with no issues within a week or two) a major headache for us, he absolutely screwed over the guy that was trying to help us by leaving him in the dark, and it seems he likes to make promises and commitments he's unable to keep. This experience has left such a bad taste in our mouths that we will never purchase anything from Home Depot again - especially large appliances - because of this ONE guy. From the looks of it, it looks like others on here have had bad experiences with him as well. He should undoubtedly be demoted and the other employees he put in a bad position over this should be rewarded for having to deal with his mess. read more

This is the most disgusting service I have ever received. I had been in line for a half an hour and an employee helped the person BEHIND ME FIRST. I will never go to any Home Depot again and especially not this location. Unless you want an attitude while trying to buy a few things I suggest you go to Lowe's. read more

I would give this Home Depot no stars if it was an option. They have no help in the garden center at the height of gardening season! I asked two people to find someone to help me. Everybody has a who cares attitude when you ask for help. Nobody ever came. I left the store. Just a waste of my time. read more

Home Depot is trash in general but this particular location is especially horrid. Rude employees and delivery people. Avoid whatever you do.

Excellent customer service from Cashier Kayla. Very dependable! They solve my problems with no time. Other employees also in good help, with clear information. Straight to the point. read more

The reason I go shopping at a brick and mortar store is so that I don't have to check myself out. Twice in the last month I went to Home Depot in Euclid (once on Saturday) and had to check myself out both times - no cashiers! Unless I have to get something that only Home Depot has, I won't be going back (I'll go to the local Lowes or Ace Hardware). read more

This is my second and last review on this Home Depot. I blame myself swearing I would never go there again but it's the closet big box to me and I gave it another try. Over the 4th weekend I wanted to install some flooring and went there to check out what they had. Pick out what I wanted, looked for the flooring and couldn't find it. Took a sample up to the customer service since I couldn't find an employee in that section and the guy at the service desk with sample in hand couldn't tell me if it was in stock or not. He was running around in circles because there was no one else in the store. I gave up and went to the Mayfield His. store where there were probably at least 25 to 30 employees there and the guy in the flooring dept. was very helpful, got me what I wanted and I was on my way in half the time I had spent in the Euclid store. If I have no questions I can go to Euclid. If I do its Mayfield. read more