Acquired a new garden area at the apartment and wanted to see what plants and flowers were offered at the Home Depot. Must be too early for Mexican Heather as I didn't see it anywhere. Oh well! Prices were at least consistent to what other places are charging. The only item lacking were the friendly and helpful employees I'm accustomed to at this location. Think I overheard someone say they were short staffed. Know the feeling. Ha ha! Will definitely come back again. read more

The Home Depot - Nurseries & Gardening Near Me - Fort Worth, Texas

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We ordered a new Bosch dishwasher. A week later it arrived damaged and had to be exchanged for another one. One week later, the replacement arrived and did not fit even though it was the right size. Not the end of the world. However, I was told that they couldn't put not put my old dishwasher back because it was marked as a "Haul Away." So, essentially I paid $2200 to wait two weeks to have Home Depot come remove and disconnect my existing dishwasher and place it in the middle of my kitchen. Home Depot customer service should be studied in business school as a step by step example of what not to do. Save yourself a headache and buy local from competent business owners. read more

I have been to the Home Depot a couple times recently and sadly it is not up to the standards of most in the area. Out in the garden center all the young workers were on their cell phone on personal calls and when you needed ask anything it was like you were raining on their parade. It is not as well stocked as other locations (I'll check online before I go again). Lastly their parking lot needs a security guard. There are always people arguing etc. I try to spend as little time here as possible. Sadly I will go to other HD before I venture here again. read more

It's alright, but getting assistance for locked items is always a chore, I just come here for parts that lowes doesn't have - generally always pretty messy compared to Lowe's as well read more

The place wasn't bad. I got everything I needed. The plants seemed cared for. I like the prices a lot. They aren't too bad.

I went to Home Depot to pick out a new Microwave over above my stove. The firest girl I asked out ovens told me they were down the two isle behind her. I asked where were the top of the line ovens. She said that they didn't have one but the did have top of the line within brands. No help. I looked at the cheap overs she had then when over towards where the mock up kitches were. There I saw what I was looking for a all in one microwave, confection oven and toaster. It was $761.00. The girl working in that department was on the phone so I waited when she got off the phone she got up and went over to two latino men and began helping them and ignoring me. So, I went home and found what I needed on line and ordered and paid the additional amount for installation. The guys were inexperienced, did not know what they were doing and left before completing the installation. First, they said they couldn't install the microwave without breaking out our tile work. I shown them that they had to remove the vent first, they argued with me. So I removed the vent myself and the microwave was free to come out. Second, they installed the four screws holding the Microwave and left without putting the vent back on. So, I put it back in less than 5 minutes. You hire the worst people, three times your people have come out: counter top, dish washer and now this and each time you send the least qualified people you could hire. read more

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Would do 0 stars. Dan was helping another guy in electrical and when he was done with the customer my hisband said - Do you mind helping me while you are going that way- and he said no i dont want too- and so my husband walked away saying God bless you and then Dan said Bless you cuz you need it and was rambling how we cant take a joke. Wont be back! Outside we ran into guys that were on the aisle that saw Dan and said Lowes is their new shop spot too. read more

immediately upon arrival, we were told that there would be somebody to deal with the keys when in fact there was nobody at that time until 5 PM that could actually make the keys. there was also two more people who are waiting on somebody to make keys, and after being told by two employees that they've called somebody to be on the way to make said keys, after another five minutes, no one came so we asked another employee who told us that no one would be able to operate the machine until 5. employees were screaming throughout the store constantly on their phone and spreading wrongful information. I feel like this should improve very quickly. Something about this needs to be done. Thank you. I'd like to also add that a few employees would continuously curse throughout the store at a not appropriate level. screaming in itself is already a bad look but screaming and cursing? that's worse. worst home depot i have EVER stepped foot in. just go to lowe's read more

I purchased a washing machine for $1000+. I also purchased an extended warranty. Delivery was incomplete: no warranty documentation was delivered. This is unacceptable for a $160 purchase. A very disappointing experience & a vivid demonstration of customer indifference and disdain. read more

Walked in there with my dog since it's a dog friendly store not thinking nothing of it.. we go to the garden area and a employee approached us saying that we need to clean our dogs poop me confused I say excuse me? She proceededs to say it again and I politely say that it wasn't my dog and she say you're the only one in her with a dog so it has to be you! I politely again say check the cameras and she just storms off and doesn't apologize or anything we head to the front and it's on the opposite side where we didn't even go in through! I think they should ask first before accusing someone of something they didn't do read more

Okay-- truthfully, I have always and will always be a Home Depot person, little to nothing could change that. But-- I wanted to say that Home Depot has had an incredible response to COVID-19, even for me, a die hard! I have had to move forward with several projects in this time. Messaging has always been clear, helpful and geared toward the safety of employees and customers. Operations have shifted perceptibly to make things easier for everyone. I felt that Jonathan, Edward and Osbaldo went above and beyond in fulfilling my curbside pickup order, offering to do additional work to save me stress. Very thoughtful! Very on brand for Home Depot. Thank you-- looking forward to grabbing a HD bratwurst in store soon! read more

I purchased river rock tiles in April 2022. After waiting 6 weeks, they said it was an incomplete order. After 2 .more weeks waiting for the remainder of my order to arrive, I cancelled my order. I had to fight for over an hour just to get my account credited. Then on May 14, 2022, I ordered a $3400 refrigerator. The original delivery date did not happen so I waited. On May 19th, they delivered a BROKEN REFRIGERATOR & LEFT IT IN MY HOME BECAUSE THEY CAN'T TAKE IT BACK WITHOUT A WORK ORDER. The delivery man said that this fridge was a "return" on Monday to HD. A replacement was supposed to be delivered a week later (I was still without a fridge). They could not accommodate the time I was off work to be here for delivery & no manager can help because the delivery co. is sub-contracted. This went on for a few more days and I finally cancelled my order & requested they pick up the broken fridge. As of today June 1st, I am still storing their fridge in my garage. I have spent 16.5 hrs on the phone with them trying to get this taken care of. This morning I get an early call that they will be here in 45 mins. They came while I walked to the garage to open the door (2 mins). I called the phone # back within 4-5 mins when I saw the missed call & they said they had already been here & cant come back. I called HD & they said it will be 3 more days before they can pick it up. My acct has yet to be credited for this broken fridge! BUYER BEWARE. As I am finding, many people are having the same problem! read more

Don't come here if you are in a hurry. They got more workers standing around on island time than actually working. On a busy Saturday only 1 person knows how to drive the 5 fork lifts parked on the back row. All the workers i asked to helped were rude. Stay your ass home if you don't want to help. Do better Home Depot or imma make it rain at Lowes. read more

I was moving from Florida back to Texas. I was closing on my house at 11am on June 5th and wanted to have the fridge delivered that afternoon so that I could store diabetic medication in the refrigerator that day/night. Requested that the fridge be delivered in the afternoon. The 3rd party delivery driver called me at 9am to tell me he would be there to drop it off at 9:30. I said no I haven't had receipt of the home yet and I requested that it be delivered in the afternoon. He told me that it wasn't on his order and he couldn't come in the afternoon. I called to find out when it would get delivered and they said 16th. Unsatisfied with my service read more

I've always chosen Home Depot over Lowes. I'm just a Home Depot kinda person. But on 20January2022, a female manager named Eddie at the Hulen TCU AREA location and her refund employee changed my feelings. I simply took back a piece of chain that was incorrectly cut..10 feet at just $2.90 total that I was told I couldn't return because they don't return cut chain......EVEN THOUGH they cut the wrong size!!!! I spend thousands of dollars in HD and I understand rules. But how the shit does the rule apply when they made a simple ass mistake??? Eddie asked me why I didn't come back the same day as if I'd go out of my way to return $2.90 worth of merchandise instead of just doing so at my own convenience when I was near the store again. The people at the refund counter are always so nice. But in this day, it was a short sandy blonde who'd I'd never seen and apparently she'd never dealt with me. How can two employees- one being a manger not understand that the rule shouldn't apply since THEY made the mistake. Eddie asked why I didn't realize the difference before I'd left. What I bought and what I'd asked them to cut looks similar. I didn't even notice until a couple days when I went to use it. It upset me immensely that Eddie took a little time to giggle with the refund lady after finally agreeing with me and giving me my $2.90 back while I was there to purchase a $298 item. About a month earlier Eddie had been so kind in helping me get a question answered regarding military discounts on a $4200 outdoor shed that I was buying from them. When I asked her did she remember, she said with a snub ' I did t sell it to you! ' This is a fucking MANAGER at my favorite Home Depot!!! I use Home Depot EVERYWHERE!!!!! The refund lady suggested that I stole the items that I was returning because I didn't have the receipt with me. I didn't bring it because they have a credit card lookup that will confirm the purchase. I started the conversation by telling her that I had the credit card but that I just wanted store credit because I was buying something else anyway!!! I'm disappointed in this location! I'm disappointed in this Home Depot experience! Their mistake and I was expected to live with it. Management initially chose to side with the refund woman instead of doing the right thing initially! When she called to the manager she asked ' Do we refund cut chain or cord?' But she never explained to her that it was their own cut error. And even when I was trying to explain it, the manager thought that I should return the same day to return it or keep it. I returned about 8-9 items that day. I had no issues with the others even though they, too were purchased on a different day! Eddie, you should be ashamed! You were not acting like manager material like you did a Month earlier! I have no idea how I can even still give you a three star review after this! I guess I just like Home Depot that much! read more

Save yourself the trip and order from Amazon. I stood there waiting for someone to help. Then he couldn't help. So he sent someone else. Then he decided he needed to go help someone else. So I made the trip and ended up ordering from Amazon while I stood in the store. I remember when this store was a pasture. As best I can tell - it should still be a pasture. Waste of good land. The sales people have little knowledge. Oh and I walked up on a training where all the associates had their hands upon their heads in the kitchen area. Couldn't/shouldn't that be done when the store is closed so that customers don't feel their lives are in danger walking up on a robbery scene?!?!? What the hell Home Depot. read more

I am writing this review today, because if I was to call you, I probably wouldn't be able to keep my cool. I purchased 7 day carpet from your location in Fort Worth, TX store#542 on September 18, 2018. The turn around time is supposed to be 7 business days after purchase. My scheduled first install was October 5th, which is not 7 days after purchase. When the men from cooper carpet installation came to lay the carpet, the honest employee noticed that there was a huge molded smelly stain on the carpet. We contacted the store immediately to let them know about the issue. We unfortunately spoke with an employee Leland, who works in the special order department, who's customer service skills do not exist what so ever. I had made plans to move in and have a few friends over in excitement for my new home purchase. I started paying my mortgage October 1st. So the delay as a pain it was, was understandable. They offered me a better carpet in order to get it installed faster and would split the difference with me. Great! Picked out the new carpet, had it ordered through the carpet department and on it went. Was told it was going to be about another week or so to get in and get installed. Received no paperwork on this install, but received an email stating what to do to prepare for carpet installation. So here I am, not living in my house, paying a $1,500 mortgage, my thoughts, well what's another week. No big deal. Carpet was set to be installed October 18, 2018 at noon. Called me on the 17th. Said they would need to push it back to 2pm, no problem! They call me at noon to let me know they would be there in 30 mins to install the carpet. Giving me almost no time to find someone to get to my house, as I work a full time job. Was able to get my mother to go over there, met the guys who were to install. My mom had the carpet sample that I had picked out to make sure it matched, and guess what?!! They ordered the wrong carpet. Not in the same color family, not the upgraded carpet that I split the cost for, NOTHING! So here I am, a month into trying to get a 7 day carpet installed, paying mortgage payment, and still no carpet. Called the Home Depot store immediately again, was told by Leland, that it was my mistake. I told them to order that specific carpet and that it was my fault that it was ordered incorrectly. If I wanted to re order that carpet that I asked for in the first place, it would take weeks to get in, and would cost an additional $300.00-$400.00. He was so rude! I told him I would be in later to discuss my options, as I needed carpet ASAP. I went into the store. Spoke with the assistant manager Carlos, explained my frustration, how I seem to keep pouring money into this installation and never getting anything from it. He said he would get right on it, would find a way to compensate me for my time, my cancelled parties, their mistake and I specified that I wanted nothing to do with associate Leland. Felt very positive leaving last night, knowing that the correct carpet would be ordered, that there would be no additional charges, etc. Now, it's October 19th, I receive a phone call in the late part of the afternoon from guess who?! Leland! The one person I asked the manager to not call me. Left me a voicemail, as I'm at work, and asked me to call him back to resolve this issue and to order the carpet that I'm wanting and to double check that HE has the right information. Unreal. I had many different options as to where to get carpet and I chose your business. I am highly regretting my decision. I know nothing will come of this, but I wanted to express my frustrations and dissatisfaction with how this was all handled. I feel like what I asked for wasn't anything outrageous. All I wanted was new carpet in my first home. read more

Needed some lumber cut and decided to ask a professional to help me out. Dale (below) was excellent help and answered all my questions with ease! I've never had such a good experience with someone handling my wood! Thanks again, Home Depot and Dale!! read more

The Home Depot - Dale - Nurseries & Gardening Near Me - Fort Worth, Texas

I found this Home Depot to be just as good as any other. No issues with staff, parking, cleanliness, or anything like that. Just a typical Home Depot experience which I tend to enjoy. I love the smell of lumber and all the seasonal goodies. Now is the time for summer plants! Home Depot's garden department has yet to let me down -- I always find healthy plants at a good price. Since I was in the area the other day I stopped by to grab a couple more lavender plants, which we're planting around our pond. Speaking of ponds, Home Depot has a great little pond section. Cute accessories like floating faux water lilies, lights, and pond spitters. Plus all the pumps and chemicals and filters and aerators you need! read more

rude and disrespectful to a veteran. asked if offer veteran discount. cashier refused to continue transaction until app downloaded and account set up. walked out and left merchandise behind. cashier told next customer i didnt have to be so rude. next customer (also my ride) said cashier should have accepted my no. will never shop home depot again. will shop where my business is appreciated. never been treated so rudely or disrespectfully in all my 43 years. not ok, homedepot. not ok. read more

I was trying to return rugs ordered 4/1, but did not arrive until 4/8, and picked up 4/17. What I didn't know until I read the "exceptions" in the return policy (small print?), the smaller rug gave 90 days to return, but the larger is an area rug and gave 30. Today is 5/3. After asking several times what was wrong because we are in the 30-days, the manager found the computer system uses the order date versus delivered date. What?! Now I have a store credit for $100+? That's a lot for me to try to use up. Yesterday was the deadline. Sheesh! I asked if cash was ok because I could credit my Home Depot card in that manner. ...After asking for an explanation again and again, the manager finally found the "order date" issue and agreed it was misleading so he gave me the cash refund I had asked for, several times. I reduced the rating by 1 star because the manager was repeatedly dismissive to me and I had to be nice and to keep asking before we got to any conclusion at all. The women who run the return counter were great though! read more

The Home Depot - Nurseries & Gardening Near Me - Fort Worth, Texas

Crappy parking lot... Full of carts. That's very location specific. The other disappointment is that I needed a new primer bulb for my Ryobi string trimmer (which was bought at Home Depot, just not this one). Home Depot has them, but they are in a 3-pack of three different sizes, for $8. Now $8 for three is a good deal, if you can use all three, but I can't. So I went to Kyle's instead and bought the ONE size I needed for less than $4. read more

The Home Depot - Not such a good deal if you can't use all three different size primer bulbs. - Nurseries & Gardening Near Me - Fort Worth, Texas

This is worst experience I had buying ig ticket item refrigerator that was $3000 item. Delivery guys was very rude. I had bought a service to move my old refrigerator to other room and install new refrigerator in its place. they denied to move the refrigerator and took new one back. before this the deliver guys were very nice and they were teady to move refrigerator but the new one was broken so they had to take that back. now I am still without refrigerator. It is very hard to trust Home Depot now because they do not have delivery crew they can control and fire the tude guys like today's delivery guys. they where very rude and disrespectful. read more

I'm very new to this town. This was the closest Home Depot to me. And to my absolute delight I found the most wonderful worker there, Christian Bolin. He was kind, charitable, but not one to waste words. He made my experience a extremely deserved 5 stars read more

I've gone to this store several times and have had an issue every single time. First of all, this Home Depot has a layout unlike any other Home Depot. They have the pro desk on the side of the store leading into the garden section, all the lumber is at the back of the store, and all the employees seem equally as confused as I am walking around the store. This time, I had to search the store for 20 minutes, not for a product as you might assume, but for a flat. Sadly I was not even the only customer looking. Once I finally found the flat I was looking for, I get trapped at the back of the store between their pro desk line and their aisle blockers while their one active employee was aimlessly driving the forklift through the right half of the store. No big deal, I wait it out and try to head up to the front of the store. Oh but unfortunately, their kiosks are so haphazardly placed, the moveable area isn't even wide enough for me to navigate through. Congratulations Home Depot, another epic success in the DFW area. For more fun Home Depot adventures, visit their Roanoke location where you're sure to blow a gasket over their phenomenal customer service. read more

I am a Pro Customer who spent $30k there in 2021. So, yes, I expect good Customer Service. This place is trash. Lots of employees standing around joking too much and not enough work going on. This middle-set girl in Paint with a mask half off her face was rude as get-out last night and should be fired. She copped an attitude and raised her voice about bringing a Manager over so we could discuss some wrongly mixed paint we got that day. They refused to do anything about it. We have a photo for evidence that shows a sign hung up in paint that says "Tinted paint is returnable". We told this Hispanic Manager and she was bad too and refused to help. She did not care what we said. Poor, poor, poor. I'll be getting what I need anyways. I don't need you both. read more

I was over charged by close to $700. When I found the mistake I was told they could only give me store credit back. Been here for 2 hours waiting for manager that can make a decision. After the agreed to refund me actual money, they said they could only return at "lowest" price. Joke read more

We went in today too look for clearance Christmas items , DeeDee and Katrina were helping out and outdid themselves. They were great to help us find great deals, that we wouldn't have seen and would have walked past them. These two are the ones that will make us go back to shop ! read more

I come to this Home Depot a lot considering it's just down the street from me. Always had a good experience but never had anything that made me ever want to actually leave a bad review before. I came in to get some key copies made. Only employees can use the key machine apparently. The gentleman who went to get the key guy for me was very nice and polite. When the key guy came over with a girl (both employees) both barely acknowledged me. He takes my spare and just stands there with his back towards me, basically pushing me off to the side while him and this girl are just talking. He is complaining to her about how he almost got fired apparently. After a few minutes he finishes the keys, hands them to me without a word. I said thanks I appreciate it. He says nothing and him and this girl just keep talking and walk off. I found the situation extremely uncomfortable, awkward, and very rude. Seems trivial but left an impression on me which was not good. Sorry to inconvenience you on a Sunday while you are at work and bother you. I know better now than to go to this location if I need spare keys made in the future. read more

I've been having problems trying to get house numbers to work when I screw them through concrete. The front of my house is brick so that's the only way I can put them up. Jeff Weldon at Home Depot was so kind to help me figure out which screws to use for concrete and I even found a really pretty sign to attach numbers to. I'm very appreciative of the customer service. read more

Super helpful staff! I asked this gentleman where I can locate Velcro tape, and he told me which aisle, where side, and how far in it will take to find it read more

This review is hard for me to post because I usually love the Home Depot. Unfortunately, this location's staff is not getting the job done. I miss being able to walk into a hardware store/ Home Depot and being able to ask anybody anything and get an knowledgeable answer. Now it seems like the employees (when you can find one) just guess at answering some of my more technical questions. This weekend I wanted to know how to cut some plexiglass and i got three different suggestions - all which ended up being incorrect. If you don't know, don't tell me the wrong way to do something. This was a really bad experience. Step it up HD. read more

I understand that covid may cut employees, but what happend here is unacceptable. I called 3 times, each time I was hung up on in between transfer. So I come in, to ask in person, and they disnt have it. And, on top of that, they couldn't order it. Use real toolplaces. Old school places that have actual PEOPLE pick up their phone not robots who transfer you to a person who transfers you then hangs up and wastes valuable time. read more

If you know exactly what you want it are the mechanically inclined type, this is your store. If not....like me.... this place is a nightmare. Cannot get anyone to help you so you b try BBC to help n yourself and ends up in the nunderland rabbit hole of mechanical and tool items. Waited and waited and called for help ....no one ever came to help. Standing like a fool for 20 minutes in the isle. Home Depot truly does not need or want my business. I knew exactly what I wanted but couldn't find it and had questions. Avoid this place unless you are truly DIY! Hate this place!! read more

This is my local location. I like going in during this time of year checking on holiday items. They have some of the best Xmas live tree selections. read more

The Home Depot - Nurseries & Gardening Near Me - Fort Worth, Texas

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Guy in the interior door section gave me a door that had two huge gashes on both sides. I brought it back and he then gave me a door with the wrong dimensions. read more

The HomeDepot by Hulen mall is by far the best in the business . The employees are always willing to help. Mary Ann is a cashier who is always happy to see me and knows me by name . And the management is amazing ! Everyone is so helpful and friendly there . I will definitely shop there again soon. Excellent customer service ! read more

I almost didn't go to this Home Depot because of previous reviews. I thought the employees were both friendly and helpful. I found what I needed and was in and out quickly - a good experience. read more

I usually prefer Home Depot to their competitors. This location has been good in the past. Unfortunately, not anymore. I purchased a code at the register to get a propane tank at the machine outside. The lady accidentally rang up a tank exchange instead of a new tank. This was charged to my credit card. Instead of refunding my money, she charged me again for a new tank. Then I had to stand in line at customer service for 25 minutes to get a refund. Seriously, if you make a mistake, call for a manager to expedite the refund. Don't force the customer to wait in line for a refund due to your mistake. Kicking the can down the road is a good way to make sure a customer will go down the road to Lowe's. read more

I usually look forward to stopping in Home Depot, however disappointed on this trip. I'm new to the area and had looked at reviews but u have to agree with post of what has been posted. A lot of workers standing around. no one greeted me and I had a few employees pass me as I was looking up trying to figure out where my item might be located ( thinking someone would ask if I need help) but no one did. Really disappointed. I am giving 3 stars bc they did have item. Was looking for and when in lighting department. There was a helpful young man that when I asked he did help me. read more