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    The Home Depot

    2.5 (74 reviews)
    Closed 6:00 am - 10:00 pm
    Updated 1 month ago

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    4 years ago

    Geneva location is a great store. Always helpful and have everything in stock. Thank you.

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    4 years ago

    Mateo was very friendly and very sweet. He made our experience at Home Depot a very good one.

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    Page 1 of 2

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    They took the time to care and look into .. not just some blow off form response.

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    Countryside Flower Shop, Nursery and Garden Center - Elburn - Home grown poinsettias at SHADY HILL.

    Countryside Flower Shop, Nursery and Garden Center - Elburn

    3.2(9 reviews)
    5.7 mi

    Early planting last March...one geranium middle of 6-23"long pots.Would get annuals at pickup in…read moreMay. Someone there planted Swedish Ivy on either side of geraniums.I took home. Geraniums NEVER grew. Ivy roots strangled gerabiums. Sent messages & photos 6/30, 7/19,7/27,8/29 request refund.They offered $5coupon! Phone calls. Emails asking for refund: 11/20, 11/25, 12/5, 1/12...one reply...no refund.This was not my fault. They planted Ivy.Gave them so much business for years (previous owners) Geraniums=$42+, Container storage w/soil=$67+. Will not give up (or return). To a company this large, what is $42 refund or at this point the total $111.54??? Melissa replied twice...no refund. People who know JOHANNES PIETERSE(JP) say if he knew what happened, he would have had me return the pots after looking at June 30 photos, and removed the Ivy. He probably would have replanted my geraniums and helped me pick out pretty annuals to plant on either side, which is what I was going to do last May. Customers who know him tell me he probably never saw my photos, FB messages, Google review or emails..x

    Early planting last March...one geranium middle of 6-23"long pots.Would get annuals at pickup in…read moreMay. Someone there planted Swedish Ivy on either side of geraniums.I took home. Geraniums NEVER grew. Ivy roots strangled gerabiums. Sent messages & photos 6/30, 7/19,7/27,8/29 request refund.They offered $5coupon! Phone calls. Emails asking for refund: 11/20, 11/25, 12/5, 1/12...one reply...no refund.This was not my fault. They planted Ivy.Gave them so much business for years (previous owners) Geraniums=$42+, Container storage w/soil=$67+. Will not give up (or return). To a company this large, what is $42 refund or at this point the total $111.54??? Melissa replied twice...no refund. People who know JOHANNES PIETERSE(JP) say if he knew what happened, he would have had me return the pots after looking at June 30 photos, and removed the Ivy. He probably would have replanted my geraniums and pick out pretty annuals to plant on either side, which is what I was going to do. Customers who know him tell me he probably never saw my photos, FB messages, Google review or emails...

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    Spring Bluff Nursery

    Spring Bluff Nursery

    4.4(17 reviews)
    5.1 mi
    $$

    Tried out their U-Pick Vegetables and zinnias with my son today. It was a great time. We picked a…read moremason jar's worth if zinnia's for $7. We also picked some San Marzano tomatoes, green beans, cucumbers, carrots, and sweet peppers. I would love to buy some chicken eggs next time. My son also enjoyed feeding the goats and can't wait to come back to feed the chickens. All of the staff members were friendly, but Ken was amazing. Even my son said, "He was super nice!"

    Since the new owners, Not Just Grass, bought the business from Tim Norris and his family and still…read moreuse the Spring Bluff name, the quality of certain services has gone down. My recent experience is an example of this, I have been a long time customer since Mr. Norris owned the business; I was planning on continuing to use the services of the new owners/Not Just Grass as usual for all my landscape needs. Last April 2024, after working out details in March, I had old shrubs removed from the front of our house and new and different types planted. However, the work supervisor (Tyler) did not come with the work crew to lay out the planting plan, he had given them a work diagram, so unfortunately some of the shrubs were planted too deep, spacing was wrong on one side, and no soil amendments added, etc. I had asked for dirt and mulch to be added, but no mulch was added around the new plantings (I had to do a couple of bags myself around each plant later to help keep the soil moist after watering). They also left deep ruts in the yard/grass with equipment while removing the old, large yews. I contacted Tyler about the ruts and he did have them come back to fix that, however a year later now and the area is still sunken and no grass in spots (I will have to do a proper repair myself again). Tyler did not come back to supervise that original rut repair work. Flash forward to Spring 2025 in March, I contacted Tyler again because 1 of the shrubs had died last Fall (it was planted too deep) and another also looked dead at the time (before leaves started coming out), I let him know this and asked about replacement plants since they were under the 2 year plant warranty that Mr. Norris always provided and currently, Not Just Grass still honors. I never got a response, it was basically crickets. I sent text, e-mail, I called and left a message. I called the office and spoke to Kris who relayed my concern/messages on, but still no communication/follow-up from Not Just Grass/Tyler. Finally, I had run out of patience and had enough of the poor quality of service and called the owner, Greg V. (spoke to Kris again because he was out) and I also sent an email to the plant nursery. I explained to Kris and in my email(s) the lack of communication on their part and that I just wanted a replacement plant for the dead one (that I expected the same variety, a certain size to match the ones that did survive, and for it to be healthy), and that I would come to the nursery to pick it up myself. I also explained that I would be taking my business elsewhere from now on because of the poor service and quality of work. The owner did respond once in an email trying to tell me that Tyler had reached out on May 9, 2025 (nope, I never received a text, phone call or email from him and give me a break - May 9th 2025, when I had been trying to communicate with him since March 2025!!). The owner offered to have them come plant the replacement plant or I could pick it up as I had told them that was my plan. I replied that I hadn't heard from Tyler and that I would come pick it up and what I expected the quality to be, etc. When I went to pick up the plant, I was basically given the cold shoulder by Tyler (landscape supervisor) and Mackenzie (the plant nursery manager), I did see them, but they ignored Kris when she asked Mackenzie if she wanted to talk to me, Kris was told they were busy as they whizzed past us. Tyler indicated to us that the plant was down at the end of the nursery building. Kris, their Admin. who is basically in the office the majority of the time taking care of phone calls and orders, was actually the person who helped me find the plant (it did have my name on it) and load it into my car for me. The soil in the container was very dry, but that also made it easier to lift, and helped us out. I watered it well when I got home. So, there's my recent experience with this company (Not Just Grass) still using the Spring Bluff Nursery name, but not providing the quality of service, plant knowledge, and dependability that the former owners provided to their old and new customers. Also, their prices have gone up! It's just sad and no way to treat loyal customers! I have found another landscape company, thankfully, who have already planted the replacement shrub, added soil amendments, fixed the other planting that was struggling, and nicely mulched the area the way it should have been done last year.

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