Convenient location and chock full of most of what you require for your hardware needs, but a…read morespecial delight to visit during the holiday season since it carries some unique and fun decorative items. But what makes it even more special is when you require help to find an item and a cheerful and helpful associate is always ready to assist and actually walk you over to what you need! Make sure you join up for the loyalty program and get the app to keep abreast of the best deals and sales.

I purchased a whole 8 metric M3x.50 10mm screws at $.40 each, that comes $3.20…read more I tried to return them, and I was treated like I was STEALING from them. "You didn't bring a receipt" "They are not on the ACE bag" "You didn't buy these here" Over $3.20???? Seriously? Now, I will make sure I will share your lack of customer service is well known by EVERYONE For a whopping $3.20 BTW, the casher was rude, she called the Manager and he was even worse!! He could NOT understand why I no longer had the flimsy baggie they put screws in and I had changed them to a more Durable, sturdy and smaller bag with a "Zip-Loc" style closure. When the manager figured out that he was loosing he turned away from me and told the cashier to give me my $3.20, I told them he could keep it, I no longer wanted the refund, if $3.20 was going to make such a large difference in his Daily Cash inflow, they are in much more trouble that I knew. I can live with $3.20 less in my pocket. Be warned, this is NOT a good establishment and their customer service is NOT there. I like ACE, but I will NEVER go back to this store.

Excellent knowledgeable service. Charlie really went above and beyond to help with my project…read more Great place with old school service you will never find at Lowe's or Home Depot. I am going to Ace for all my hardware needs from now on.

I usually go to Ace in Youngtown used to be great help when I need it...I wont shop there any more…read more I bought a hose there for 41.99 in July 22, 2022. Over the weekend I went to change nozzle and the whole end BROKE OFF. I had my receipt went in yesterday to return Sept 26 2022. I explain that I had for only 2 months and it broke the lady at the front said we only refund after a month. So I spend over $40.00 for something that only works for 2 months?? I threw it in the garbage and will never return to Ace Hardware in Youngtown. I will now shop at Home Depot or Lowes so if something does break I know I can exchange or refund. Dont shop here if you are buying something that might break after a month. The lady at the front didnt even look at the product I brought in that broke. thank you for your time

Came in today looking for a few things to put some chairs together we purchased elsewhere because…read morethe manufacturer made a huge fail and we needed them quickly. Luckily Big K had what we were looking for and saved the day for us. Service was good and we were greeted on the way in, asked if we needed anything and thanked us for coming. Before today I had no idea this location was here. Parking lot is good size and easy in and out.

Nice clean store with very friendly and helpful staff. They have tons of stuff if you are into…read moresmoking meats.. definitely a great go to.

I received a coupon in the mail for $10 off for a purchase of $20 or more for moving into the…read moreneighborhood. I was looking to buy a trash can to put my recycling in. Online I found a Rubbermaid 32 gallon black can with wheels. This was a good deal. I didn't put the coupon code when I bought it online. I had to go to the back office and they had to cancel my order and then go up to the front and pay using the coupon. That was pretty silly. I then went to pick up the can. I had to go to the back of the store . One of the helpers went into where they store the online merchandise. He came back with the can and handed me a brand new can that had streaks of dust and dirt all over. It's not a big deal but I thought to myself, you would think the store would take some pride in keeping their products looking clean and new. Ace is a small outfit trying to compete with Low's and Home Depot. You would think customer service would be paramount in getting new business. They didn't win me over.

I work in a dental lab and my model trimmer has a water hose that is part of the machine well the…read morehose disconnected from the water source so I took the part off and walked over to ace Howard came over to help me and with determination and patients we found the part !!! This machine is very vital in my everyday in the lab!! SO THANK YOU HOWARD you are my HERO !!!

This is Nathan from great escape landscaping and I just wanted to say this store is great and the…read morepeople who work here are amazing and always ready to help!

Had a horrible experience here this morning with the manager. I went to get my free bucket this…read moremorning and they made me purchase an item in order to get obtain the bucket. Even tho I was showing him the add that their was no purchase needed. But he refused to give me the bucket if I didn't purchase an item. And I'm not even able to get my money back when I attempted to return it at another store.

everyone here is super helpful when I walk in they automatically asked me what I'm looking for…read moreusually they know what I'm looking for and they help me out very friendly and I feel welcome and very knowledgeable. Great staff.

Not sure to give 3 stars or four because most of the people here are friendly and helpful. I had a…read morebad experience though. They have a screen section in the back that seems to be quite busy rescreening for our neighborhood. Mike took the measurements for my screen frame and told me the parts should be in 3-4 weeks and that I had to pay in advance. I paid and explained that I was leaving on a trip in a month and wouldn't be back for a couple of months. After 4 weeks the screening material hadn't arrived. Now I have returned from my trip and was told I need to wait another 4 weeks minimum. That would be 12 weeks or more just waiting. I asked them to give me my money back and call me if the screening material arrived and I would pay immediately. They said no can do. Going to start all over again. Looking around.

I have to take a moment to highlight the surprise TC! Every…read moretime I step foot in here to get something for my horses I am always leaving a happy customer. The staff is friendly and helpful, everything is usually is stock and if it's not they explain why or see when they're getting the next shipment, and they always offer to help take the heavy stuff to the car. The selection is wild and can tackle any project of course but I mainly go for equine and maybe clothes. I also appreciate the prices as it makes an expensive hobby more affordable! O

This location is very organized well stocked and clean. All…read moreof the staff were very friendly and helpful. Scott the manager took the time to help me with my new trailer purchase. I have a unique setup so it required some time to get it figured out. He also gave me a great deal on a clearance truck tool box. Thank you all I truly appreciate great customer service. I will be back!

I visited on 3/26/26, and received exceptional and friendly service from Marcus! Thank you for…read morehelping me with my selection in the lumber area! Warm regards, Lisa

Not my first negative experience with Home Depot but I'm thinking this is the last. Purchased a…read moresolar battery and portable charging panel from them Nov 2025. Tested the unit and it worked on 3 occasions. Stored it properly, brought it out to test today for a new project - panel is dead. Ecoflow blames Home Depot; home depot blames EcoFlow; they tell me to come in and exchange, then call back to tell me I cannot because of their special policy of not carrying Ecoflow. Except they do, and they lie. so don't spend your money on Ecoflow OR Home Depot. Their customer service changes their policy by the second and they clearly do not respect their own policy on a 12 month warranty.

Love having this store around the corner. They don't have everything I need always but the workers…read morehere are always great and their expertise is superb. A little pricey compared to the larger hardware stores but if you're looking for convenience, they've got you covered.

Went in for a door sweep go in often. Cashier says they are in garden section go wait by door she…read morewill have someone. 10 minutes later no help. This is par for the course last three times I have been in while walking out cashier doesn't acknowledge me another employee just hanging out doesn't say anything. Go out to truck look it up says I can order pick up and will be ready in 15 minutes walk back in store show the employee hanging out. His reply I'll go grab it for you. Comes back with completely different product. This place has gone down hill.