This True Value store is so like the hardware stores I grew up with, with seemingly anything you…read moreneed without having to wander through acres of aisles like in the Big Box stores. The prices are fair, they give discounts to veterans, have helpful staff, and they run regular sales that are worth keeping track of. Make sure you sign up for their app and get your phone into their system so you can get good deals. Often there are plants outside that are well suited to our area and although they may cost a little more, they will probably be successful for you as they have for me. Drop by regularly since they have lots of seasonal items. Some years back they used to have a popcorn machine and it was such fun to browse around while munching some free popcorn. I wish they'd bring it back as it added a special festival atmosphere, even if they have to put a little coin box for people to kick in some quarters...Keep your money local and shop here when you can. It's in a pleasant little strip mall, Greenway Terrace, that has plenty of shops to help with your other errands too: with three restaurants, a day spa, cookie shop, barber shop, hair salon, dollar store, gift shop with a P.O. contract store, clothing store, dentist, flooring shop, insurance office, and hearing aid store.

This store is the very best! Staff member, Bob knows everything about their inventory. All the…read morestaff members are helpful. This location always has what I'm looking for.

I LOVE THIS STORE!!! Every time I go in, all the staff is super friendly and helpful. When I have…read morespecific projects, they lead me to the right supplies needed!

I recently called this company to come out for a leak in my yard. Upon arrival I was told that this…read moreisn't something they can handle. However the tech Michael walked throughout the house and somehow we landed on my water softener, which he stated is a must and is really unhealthy for our family and must be replaced. $6200 dollars later I had a new water softener but then my water heater started leaking on the bottom days later, it appears there is a missing valve. My husband and I saw that Michael had attached a hose to the bottom of our water heater and most likely forgot to replace the valve. However when Michael returned he claims he told us our water heater needed replacing, which he DID NOT And I told him so. Then he proceeded to quote us $300 to a replace a valve to our water heater . The interesting thing Is the valve isn't even there now. We've decided to go another route with the repair but upon Michael leaving we went from a minor leak to a major leak. I have been a home owner for 10 years and have never experienced this. we feel taken advantage of and all he cancelling our membership and no longer using their services.

Snarky employees, poorly trained in CX. I stopped in at 5:54 pm knowing they did not close until…read more6:00 pm. I had a small used plumbing part in my hand and knew I just need to go in, match the size and color to what they have on display on wall hooks, checkout and leave. As got out of my vehicle near the front door . . . again, at 5:54 pm . . . an employee who was wheeling products sitting outside on the sidewalk into the store said they are closing. I showed him the used part I had in my hand and said I just need to run in and grab it off a wall hook display, purchase it and leave. He emphasized their need to close. Another customer drove up after me and parked next to me, then entered Sunwest True Value behind me. I ignored the snarky employee, went to the plumbing section, could not find what I needed in the size and color I needed and began leaving at 5:56 pm. Instead, when I turned around the snarky employee who was closing the store at 5:54 pm was behind me. He had followed me. I explained they did not have what I needed, therefore I said I need to get out of here because they close at 6:00 pm. The snarky employee instead insisted on looking at what I had and began searching on the wall hooks for the part I needed. I reminded him the store is closing at 6:00 pm, they do not have the part that I need, so I need to leave. He said, 'Well, I'm here to help you'. I explained they do not have it, reminded him they close at 6:00 pm, but he still insisted. So I stood there while he searched the same display I had just searched. He turned around and said to me they do not have what I need. He followed me back to the front door telling me where I can alternatively go find the part that I needed somewhere else or something like that. As I walked by the cashier, the customer that arrived after me had also already found what they came for, was paying for it and then exited out behind me. I was pleased I was able to at least distract the snarky employee so the other customer could get in to get what he needed without being lectured the entire time like I was. I'll be curious to see if this True Value franchisee is able to survive based on 1) the way they communicate with their customers, plus 2) selling enough volume by closing earlier than their posted closing times. They should at least post their true closing time of 5:54 pm, instead of misleading people by posting 6:00 pm as their closing time.

They are quite helpful finding items I needed to buy that were on their sale flyer. I was very…read morehappy with the sales associate.

Very friendly and helpful staff. Really enjoy shopping here…read more Employees are eager to help and very knowledgeable. Definitely better than Lowes and Home Depot! They have shorter hours than True Value and the outside looks grim compared to TV but a great hardware store.

everyone here is super helpful when I walk in they automatically asked me what I'm looking for…read moreusually they know what I'm looking for and they help me out very friendly and I feel welcome and very knowledgeable. Great staff.

Great neighborhood hardware store. You get individual help here you will not get in the box stores…read moreand there are knowledgeable people to help you find that odd screw or bolt that no one else carries.

Racist store Profiled me the moment I walked in. Never in…read moremy life have I had an Ace hardware staff follow me around the store! For absolutely zero reason. No excuses he tried to tell me it was my helmet? Seriously a motorcycle helmet? What about a women's purse or a guys jacket or fanny pack. Absolutely ridiculous! First time at this location last time. I walk into every other location with my helmet even spare matching hardware sometimes never ever something so ridiculous! Im very upset Corporate or Franchise needs to reach out and make this right.

We love it here! Been coming here since we moved to AZ and it helped us furnish our new home…read morewithout adding major expenses and makes renovating or starting a new home project so easy. Iliana is one of the kindest, fairest people to help while you shop. My 5 yr old son absolutely loves going there for a free balloon and they keep the space clean and organized so it's safe and enjoyable. Oh! They also crank that AC way up so it feels lovely in there too!

OK, I've been here three times now spent 1 to 2 hours each time and so far haven't bought anything…read more Number one make sure you have a cell phone that you can look things up on Home Depot because that's how you find the prices. Unfortunately, I have to be in a Wi-Fi area in order to use my phone like that. And they don't have Wi-Fi. I needed very specific things size wise. And you're not allowed to open packaging but when you pick up a lamp and you lightly shake it and you hear broken glass, but you're not allowed to open up the package and see what exactly broke why bother buying it at half price if you're not gonna be able to use it. This happened repeatedly also I was looking for a specific size bathroom medicine cabinet. Since much of the writing on the boxes didn't have dimensions, and I couldn't open the boxes because it's against the rules. I could find boxes that I think might've had the right sized item inside but I really couldn't take the gamble especially when I can't see if they're scratches or dents or a door ripped off, etc. I think the only thing I will come back here for is tile. If you're doing a craft project and you need a few pieces of tile or you're doing something special to cover a table top and you only need a few feet. This is the place to come for the tile. Unfortunately, the majority of the tile is not labeled and not priced and I hate having to run up to the counter every single time I find something to find out how much it's gonna cost. It's just ridiculous. I found a similar place, not too far away, where the people don't mind if you open the items to look at them and they will even go so far as to take a light fixture and wire it to a test area to show you that it works. So I think I will keep going to this other place instead.

Always find something when I go to the store. Whether I need it or not I always seem to walk out…read morewith something friendly employees good prices

Selective on who they "welcome in" at this location. Normally not a big deal when you can tell…read moreit's busy or things are missed. But when it's obvious then I have to wonder. This is just my experience. I don't spend where I am not welcome but you may be!

I walked in to get a key made. A young woman. He took my entire key set and sat I don't have to…read moretake it off the keys I had. That did not feel safe. He took my keys didn't say anything and made me another key. Didn't offer or let me pick out a key I wanted like the designs they had. It felt unreal uncomfortable and not okay.

Came in today looking for a few things to put some chairs together we purchased elsewhere because…read morethe manufacturer made a huge fail and we needed them quickly. Luckily Big K had what we were looking for and saved the day for us. Service was good and we were greeted on the way in, asked if we needed anything and thanked us for coming. Before today I had no idea this location was here. Parking lot is good size and easy in and out.