One of the best Home Depot locations to shop at. The store is clean, well organized, and consistently well stocked. It's easy to find what you need, and the staff is helpful without being overbearing. Checkout is smooth and efficient. Overall, a reliable and stress-free Home Depot experience. My go-to store. read more

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One of the best HD stores I've shopped at. I was greeted GM many times and even asked if I needed help at all. It's very rare to experience this in NYC, so this was new to me. I will shop here whenever I need something. read more

I simply love this location. Easily accessible and right off exit 40 on the Long island expressway. This Home Depot definitely has one of the bigger nursery selection and it's always filled with people. read more

The Home Depot - Nursery - Hardware Stores Near Me - Jericho, New York

When your two year old asks to go shopping at Home Depot, you know you've found your store! Not only is their staff generally very helpful in troubleshooting most house projects/issues, but they offer classes for kiddos on a few Saturday mornings a month. Classes are free abs generally involve a construction project with painting. They even give out smocks and pins for the kiddos! We got our Xmas tree here, and come nearly every wkd to finish random projects around the house. Gotta love Home Depot in Jericho!!! read more

Worst customer service. They never answer the phone. If you call, you can literally hear them pick up the phone, press hold and they never come back to answer. read more

This is one of two chain home improvement retailer's that I have purchased tools, appliances & other home improvement products. Their located right off the Long Island Expressway, and I find this location quite busy most of the time. I usually shop at Home Depo when I know exactly what I need and where it is located in the store. But when I have a home project that requires an experience hardware assistance, I normally will visit the neighborhood hardware store. read more

The Home Depot - Oh Yes, buy tools, lumber, electrical, but don't forget the candy. - Hardware Stores Near Me - Jericho, New York

I ordered an Anderson storm door and had it installed by Home Depot at the Freeport location. It cost $329.00 for the door and 300.00 for the installation. The door started slamming into the doorframe 6 months after the installation. I called Home Depot. They said I would have to pay another $300.00 for a reinstallation. I am very dissatisfied with Home Depot they do not stand by their work. read more

I feel compelled to write about a Home Depot employee (Raoul) who assisted me on Sunday (5/17/2020) who went "above and beyond" the call of duty. Full disclosure: I'm not the handiest HD customer. I took only one wood shop class in high school and there were guys in the class that did a lot better than me. I came to HD to purchase materials to construct a vegetable garden for side of my house. Raoul in the lumber department helped with suggestions for wood selection, measurement, selection of corner supports and screws. He even cut the decking lumber that allowed me to construct a custom sized vegetable garden. Total cost of materials was $67.76 (plus sales tax). Results were perfect. read more

The Home Depot - My new vegetable garden under construction thanks to Raoul in the lumber department! - Hardware Stores Near Me - Jericho, New York

This one is okay but in general Home Depot seriously needs to take a look at itself. It never came back from COVID. Seriously all of the stores around NYC are shit shows. Dirty and wrecked, product unorganized, opened, dirty, dusty. The workers are crap and unhelpful, like union workers at JFK. Home Depot... you are better than this... please clean it up and bring back the love. You lose read more

Kids workshop today was a bit of a zooooo - first time I've seen this so unorganized...... not totally Home Depot's fault... some kids completely unsupervised .... a boy (9 maybe 10 years old)walked by out table and tries to swipe our tools.... excuse me!!!! If you need a hammer you can ask.... not just swipe it from my 4 year old hands... - very feel people to help around... imagine a bunch of kids running wild with tools.... that was it today.. shake because all the other time it was very organized, with Home Depot people directing and helping up specially by the paint table... NOT TODAY. read more

This review is about the HD back office, not the store. I got a card and was told i would get a discount of $100 on the first order purchased. I went to the Riverhead store and bought more than $500 worth of fencing supplies. The brand new card didn't work. They called the credit office. It was closed. 30 minutes later I paid with a personal c/c and didn't get the discount. I tried to register the card. They said the security code was no good on this new card. They claimed it might have rubbed off on this brand new card. I offered to photograph the new card and email it. They said they had to mail me a new card. I asked if they could get it to me quickly because I wanted to use it this weekend. They said 7-10 days. This company just stinks. read more

stay as far away as possible. They do not keep their word, cannot make a delivery and when you call you are on hold for 10 minutes, they pick up and hang up. Go to Lowes much better customer service & pricing read more

Home Depot Jericho Tpke I wanted assistance with carpet. The carpet man was out to lunch. There was another man sent to help me. He did not know about carpets. POOR CUSTOMER SERVICE ! read more

For me Home Depot is one giant toy store. On a a serious note, this is the place I always go to for product and information. One must realize that some products at HD are made strictly for them and that may account for cheaper prices versus the speciality store, but for the majority of my home repair work, Home Depot is the place to find just about everything. Many of the salespeople there are specialists and can (and will) give you valuable information about your project. HOnestly, I have found that asking the right questions and giving them the full story of what needs to be done is important to getting all the correct information back from them. Bring pictures of your project, samples of product you're using. The more they know, the more effective they can be. Don't be afraid to ask and don't be afraid to say thank you. Let the person who helped you out know that their advice worked, or not. They will appreciate it. read more

As usual, this location is much more easy to deal with access and accomplish what you're looking for then the Levitown monstrosity. I came here got a parking spot right in front of where I wanted to be entered, found the department I was looking for and was able to locate my product. There were helpful people around every turn, and even at the self check out a lady assisted me with a small issue I had with one of my items. If you need a Home center, I urge you to come to Jericho Home Depot; avoid the hassle of the Levitown location. read more

Good Access to different roads. This is important if your hauling oversized objects on your car, like lumber or Sheetrock. the highway ramp and service road have great access points from the back. This Home Depot is better than average. They are fully staffed, and are almost never out of anything. The garden center is huge, and so is the appliance and lumber areas. Had a great experience late last night. Had trouble finding a fridge and the gentleman working the appliance area helped me get the best deal despite the fact that they were closing soon. He had to take me to different parts of the store to complete the order and even helped me open a Home Depot card so I could get 10% off. Like all Home Depots the return policy is stellar. This allows me to over-buy for a job and then return unused items or tools. read more

The Home Depot - Hardware Stores Near Me - Jericho, New York

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on multiple occasions the workers were very rude and unhelpful I no longer shop at this location

Bought $1000 patio furniture. Customer service answered all my questions about delivery to my satisfaction. However on day of delivery "third party delivery " company apparently does not abide by Home Depots delivery instructions. I was told that boxes would be opened so I could make sure nothing was damaged. Someone over 18 years old had to b present to sign for delivery. I paid someone to sit in my house from 6 a.m. till 8 p.m. bc this is delivery window.Delivery truck arrives delivery guy refuses to open boxes for inspection so person I hired to accept delivery at my home said I can't sign for delivery until merchandise is inspected soo delivery guy says I don't need your signature n leaves. I open boxes n pieces r missing n can't b assembled. I call customer service I was upset n was told oh that's third party delivery we can't do anything about it if they don't follow our instructions. I said come n pick up your merchandise im returning it n I don't want missing pieces. My backyard party is tomorrow night n I have no patio furniture. Anyway I want it out of here n they were very nice n said we'll make arrangements for pick up. We'll call you back in an hour to schedule return pick needless to say I have not heard from them I put my cc charge in dispute n had to cancel my party bc I have broken patio furniture all over my yard n no idea when they will show up to pick up. I will give it till Monday n then out to the curb it goes n I will dispute this charge on my cc till the day I die. Just don't LIE to me n then blame it on someone else n then don't even bother to fix the situation. If you can't take it home yourself don't buy it definitely not worth the hassle n zero satisfaction. I am now being forced to choose a star review on this platform b4 my comments can post. Zero star satisfaction is not an option but that is my real choice. I will give 1 star just to get the word out but it's a fake star read more

Went to the paint section. Not many people are super helpful. They didnt have one of the items i needed in stock Robert helped but im not sure if he had a paint knowledge background. He did offer to help me and offered to shake up the little can i did buy that they had in stock that another gentleman found for me read more

If I could give negative stars even THAT wouldn't suffice... my wife utilized the curbside pickup today to pick up a new front door. When she arrived she was "helped" by a "jake" who's attitude really needs to be checked. She asked him if he would place the door inside her vehicle to which he replied "what you're not gonna help me?" She explained she had surgery a few days prior and she is unable to lift anything heavy. He then replied "well isn't that convenient" he then recruited another customer in the parking lot to put the door into the car. Thankfully the customer was more helpful and polite than the employee. After all was said and done this jake then lurked around her vehicle looking for a tip.... here's your tip: Drop the attitude read more

8:00am Returning a tool rental. Five employees in the building and only one - the old man - working the counter. One is walking around measuring stuff, the other three are walking around giving themselves a pat on the back as to how "great" the place looks. Meanwhile four people on line at the counter. I guess that Customer Service is not quite as important as chitchat? read more

Did you ever watch those Home Depot commercials where the uber-knowledgeable Home Depot guy tells you how to install the new kitchen / bath / ceiling etc? This location doesn't have any of those guys working there. read more

Three stars for just being OK. I was nearby and needed some picture hanging wire and some other picture hanging things, so I figure what they hay, let's see what they have at this place. I did find a nice employee in the picture wire area who was sort of helpful with my predicament of what to use to hammer into concrete walls. Then of course a customer with 25 years experience in "concrete" chimed into the conversation to give his view points on my situation. I don't know all the correct terms for the items, except wood screws versus other screws etc., but I took myself down to the wall anchor area and started looking there thinking these things also might work for the job. Mr. 25 years of experience sort of followed me there and then again started with his version of what to do. What's seemed like a few minutes of this anchor or that anchor, I made a choice, told Mr. Concrete man thank you, and started to walk away at which time I think this guy started to hit on me cause he was asking me where I lived, if I lived nearby etc. Is Home Depot the new pick up spot for the mature crowd? Thankfully "G" arrived on scene from his store perusing and we were off to check out. Checkout, well that can lead to life long trauma and flashbacks. The lines are always long and tend to have someone in front of you that either has never done the whole shopping and paying thing, or they have an item that the cashier cannot figure out the price. We opted for self checkout, short line and all was good, until I did the dreaded scan of the spray paint. The register stopped and said "see a cashier for assistance". Finally when I was able to get the cashiers attention, she said I need to see your ID, then looked at me and said, oh no I don't, your ok. I mean at least look at it, don't make me feel so old. I could be an AARP graffiti artist damn it! So it was an ok visit, a few hiccups here and there and a possible pick up line by the concrete man, so it's 3 stars for now. read more

Now, I'm not typically the kind of person you find in Home Depot because I don't work well with my hands. My kindergarten art projects were always so disappointing. Anyway, I've been coming here recently for two reasons: - Deciding on what color to paint my bedroom next - Supplies for a costume I'm working on When I went to check out paint swatches, I stood at the wall for a good half hour without anyone stopping to ask if I needed help. I ended up leaving with a purse full of swatches and still haven't decided on what would look best in my room. When I went here for my costume supplies I had really great help. All I needed was water putty and a very small, tiny bit of red paint. I explained at the paint counter what I was doing and showed the associate the costume I wanted to make and what the red paint was being used for. Instead of mixing up a quart of paint which would have been entirely too much, she got me a sample which helped save me money. A few notes about this Home Depot. They have a rug sale in the parking lot all the time. It takes up a lot of parking spots but I suppose it's nice if you're in the market for a rug. Sometimes they also have a door greeter who will say hello and ask what is the main business of your trip. I only saw the door greeter on my costume trip here and he was able to point me to the aisle with the water putty. I like this location and I suppose with any staff there's people who really enjoy doing a good job at their job and others who will pass you by. read more

As a tradesman I visit a lot of Home Depot's, almost daily. Since moving to LI, this Home Depot has become my primary location. Compared to most locations in the 5 Burroughs, this place is miles better at having things in stock, not to mention items I just do not find at all in other locations in NYC. It's amazing the amount of hair pulling I've done in the past to find plumbing fittings and electrical supplies in NYC locations, I've not done that here so far. Oh, and staff while often are rushed do in fact go out of their way to help you, which is nearly unheard of in most NYC locations. The wood selection is good too, on par with most others. I do notice the hardwood section no longer carry dimensional Walnut, and in the section in general has been shrinking. read more

Jericho NY - WORST HOME DEPOT!!! Had to wait 40 f#@king minutes for a paint employee to show up and mix a paint SAMPLE!!! 4 customers were waiting and one just left after the 4th time a store page went out! They're always under staffed! If u find an employee they're NEVER for the dept u need. Avoid this POS storw at all cost! read more

The Home Depot - Waited 40 MINUTES for THIS to be mixed!! - Hardware Stores Near Me - Jericho, New York

During the building boom in 2004 before the crash.. they were open until 12 midnight. Things changed now - but they may be a little later on hours.. read more

Went looking for an extra gas can on the day of the storm, figured i was out of luck but i tried anyway. Basically all Home Depot's are the same The service is good and the selection is great. If you need help sometimes it is a bit of a wait until you can find someone. I unfortunately did not get a gas can here, Oh well off to the next location. read more

So I rented a ez trench error cable installation tool from this establishment. I was quoted at 77.45 for a 4 hr rental. The tool did the job.... now it goes bad. Tim, nicest guy in the tool rentals dept, was extremely busy. I arrived at home dept 310pm. By the way my rental was from 1115am to 315pm I proceeded to remove the tool from my car wheel in and saw a long line. Tim, kept his chiarub like demeanor and did his job. Unfortunately the computer didn't. It said I was late by 37 mins. I didn't think anything of it since I was in shop by my rental time. Maybe more then one person should handle the area. You know to take back rentals so HD doesn't screw people by adding 18.00 to the bottom line. Let's do a little math 17 x 100 equals 1700.00 in what should be refunded back to people since HD can't seem to get the idea of customer service right. I will say Rob is a HD guy, no bending so in closing I will not go to this HD. read more

Ive been here many times and never had an issue until my most recent trip. I purchased an incorrect item and asked someone for help finding the correct item. The guy working was unsure of where to find the piece I needed so he called over Faye, who was working further down in the aisle talking to two other employees about on of their 15 year old brothers who could beat someone to death, and they were using phrases like "dead ass" during this conversation, didn't seem like appropriate conversation for customers in earshot. Faye came over and said we were in the wrong aisle, we pointed out the original item we had and where it was on the shelf and she seemed bothered that she was wrong. The guy helping us asked us a question at the same time Faye asked us, and when we didn't answer her quick enough, she got an attitude, asked "did you just hear what I said?!" And when my husband said yes, sorry. She walked away and says to the two other employees down the aisle "this mother fucking guy just staring, what the fuck". Her language was deplorable, as was her attitude. When we were purchasing what we needed, we asked someone at the register to call over the manager. The employee at the counter called for a manager over the loudspeaker, and after waiting about 5-7 minutes, no one ever came. Very disappointing behavior from Faye, and the fact we couldn't get in touch with a manager at the time. read more

Walked in - asked 2 workers who looked like they were ready to jump into an unmarked grave; "Do you have grommets ?" Girl: I know WHAT they are but I don't know WHERE they are. Her male co-worker looked at me like I created war & poverty. Neither of them seemed to want to help me. I work part time in retail- and even on my SHITTIEST day-- I would not act like that in front of a customer. I then found an "old timer" worker (they really are the best!) who pointed me right to them. At the register it took forever and cashier got distracted by everything around him and was having concentration issues -- serious concentration issues. F this location - go to the Syosset location 10 minutes east of here. I hope a manager or DISTRICT MANAGER reads this and responds. read more

Went in to start my kitchen remodel. Watch all the Home Depot you tube videos did what they said. Was there for my appointment with Al and all I got was Attitude complaining I can't give you a price I never asked for a price the he ask what kind of cabinets I wanted I said white ones I got laughed at. Threat like garbage. Could not find a manager and when I call well guy acts like I'm the problem. So I went to Lowe's and they were very helpful and said I'm not the first read more

Let's see. Right now as I write this we're sitting here waiting because anytime we come here it's at least an hour to wait for even the simplest things such as returning something. The manager were waiting for is um where? Lunch break? Cigarette? Nonexistent? Just to return something. This doesn't count the hour I spent here a few days ago to pick up doors that were ordered online. Basically the emails saying oh your order is ready are complete bullshit. They basically mean nothing. It's like they literally hire the biggest idiots of Long Island to work here. Like you have to fail an IQ test to work here. But oh there's water. Because that's what you want when you want to just return something and be on your way like for instance out to lunch or anything else. read more

This location has the most under trained stuff... With all the issues that they currently have, there are the two things you should avoid... 1. Do not open Home Depot credit card. There is no extra saving other than the $25 they gave you initially. Also that $25 will be evenly spread as a discount for each item on your first purchase... that means if you return any of the item in that purchase they will not offer you a full refund as they said you got it as a discounted price... so you will lose a part of the $25 credit... I personally feel it's kind of a scam. 2. Do not use their window dressing service. It looks like a good deal - up to 9 windows for $189. But if you use their custom shades, it came out the same price with The Shade Store or other mid to high end blind shop. If you want to save money and pick the In store shades, they have very limited options. Good luck find the matching style with match color... plus the entire procedure is way too complicated. You need to go and find your own shades in the store and hopefully you find someone to have it cut to your size... if survive to this part, you must carry all of them home and wait for the installation. I had my measurement done in this late March, and unfortunately someone in Home Depot delete my order by mistake and it's still not being installed. (I went to multiple locations to get the in-store blind and I waited a long time to cut.) The assistant manager John is very kind and nice , but there just too many stuffs need to be trained... I am sad to see Home Depot is going down hill now and hope one day they can rebuild the system and make it more customer friendly... read more

I think this Home Depot is decent but some staffs Are to busy looking at there phones instead of helping the guests. This is actually changed my view when he saw me he care straight over you deserve this 4 star. read more

Fast service both ways at tool rental, helpful staff on floor - I am a heavy "weekend warrior", been to many big box home improvement locations - this one has been at the upper end of competence for these types of stores. read more

Daniel W (millwork specialist) was incredibly helpful and went above and beyond to help us find what we were looking for. If only there were more Daniel's in all Home Depot's. read more

Had the best customer experience today @ this branch. I had placed an order online for pick up I waited 5 hours to get a conformation to pick my stuff up I was losing Patients. I called the store spoke to a woman named Toni-Marie she was very sweet on phone she told me so to high volumes order will not be ready today. So I told her I'm gonna come in cancel and just buy there. She said you can but it will take like 45 mins to get in. I left my house cake to this branch. As I was waiting online for 10 mins a lady came up to me and said what are you here for I said I ordered online want to come cancel and buy in store. She said yes I spoke to you on phone. She took me off the line brought me all the way in and made me do my shopping. Hat off to the assistant manager Toni-Marie she was basically professional. Thank you read more

1 Star is too high for the Jerhico Home Depot. This shit home dump has the worst customer service I've ever seen. No one helps you. Help you off a cliff they help you. It's more like a series of wild goose chases. I'm extremely angry and unhappy. Never shopping at this shit show again. Don't waste your time here. read more

Very disappointing customer service. Never order windows and doors from this Home Depot! Steve screwed up an order and I had to deal with it for over year and it is still not resolved. Andersen quality also very disappointing; some windows and doors arrived damaged. Not worth the ordeal! read more